Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a 16 package shipment from *****. 10 of the packages were received on 6/18/24. The remaining 6 packages were marked as delivered on 6/19/24, but were not received. I called Fedex right away when I realized the packages were marked as delivered, but not received. I was initially reached an overseas call center. The agent kept trying to tell me that the packages were delivered. I asked for a GPS trace on the packages. I was eventually called by someone at a US call center who confirmed that the packages were misdelivered, and that they would be picked up and delivered to me within 48 hours. We never received our packages. The shipper filed a claim which was denied (as delivered). I opened a case from my end, because it seemed to be a language barrier between my shipper in ***** and the fedex call center. My claims were also declined. Some stated that the shipper had to file the claim (which already declined), others stated that they were declined because no signature was required, which is irrelevant since they were delivered to the wrong address. FedEx has a pic of the delivery on their website, which shows the packages sitting outside of a building that is not ours. I have attached pictures of the delivery, and of our building to prove that they don't match. Tracking/Claims# (value) for all of the missing packages. 776232943425/C-155155751 ($275), 776232943296/C-155140633 ($1125), 776232943311/C-155141631 ($265), 776232943333/C-155145598 ($265), 776232943322/C-155142553 ($275), 776232943366/C-155155142 ($420). I have a breakdown of all packages that I can supply along with receipts. Total missing merchandise (cost) $2625. It is unfair that a company like FedEx can admittedly misdeliver packages, but decline to pay for claims. I am operating a small business, and can not afford to lose this kind of revenue. While the wholesale cost is $2625, the retail value is over $7000. I also have cameras to prove that there was no FedEx deliveries to us on 6/19/24.

  Customer Answer

  Date: 07/26/2024

  Tracking number: 

  776232943425

  776232943296

  776232943311

  776232943333

  776232943322

  776232943366

  Customer Answer

  Date: 07/26/2024

  Case numbers:

  C-15515575

  C-155140633

  C-155141631

  C-155145598

  C-155142553

  C-155155142

  Customer Answer

  Date: 07/31/2024

  After talking to FedEx again they asked that the shipper reopen the claim. This was done as suggested and once again it was declined. The problem is that although tracing agent here in the ** has admitted that the packages have been misdelivered, this has never been noted when you track the package. It shows as delivered. I even forwarded the delivery picture vs our location, and FedEx told them that the pictures were useless. No one at FedEx has done their due diligence to investigate this case. They are just quick to decline. The last person that I talked to on the phone took the time to read the notes and saw that the tracing agent noted a misdelivery. 

  Customer Answer

  Date: 08/01/2024

  I received a call from a FedEx representative yesterday and he asked  if I could get something from the shipping giving me authorization to handle the claim as the recipient. I was awaiting a call from the local center supervisor but I haven't heard from anyone just yet. Here is the release form from Funtouch allowing me to handle the claim as the recipient.

  Thank you,

  ***************************;

  KSI Wholesale 

  ************

  ******************************

  

  Business Response

  Date: 08/02/2024

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers- 

  776232943425/C-155155751 ($275), 776232943296/C-155140633 ($1125), 776232943311/C-155141631 ($265), 776232943333/C-155145598 ($265), 776232943322/C-155142553 ($275),

  and 776232943366/C-155155142, of which note a proof of delivery on June 19, 2023, at 3:33 p.m., however we understand you did not receive, and there are not any residences on street.

  The Ground facility manager called you on August 1, 2024, and they are still researching this delivery.  It appears the shipper will need to begin a Claim, because all claims are settled with the

  shipper, unless they provide a signed authorized lease giving permission to settle with the recipient.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22048096
  
  I am rejecting this response because:

  With all due respect I do not want this BBB case closed until I am fully compensated for the missing packages. I had previously attached the requested letter from Funtouch (Shipper) giving FedEx permission to settle with me directly. I have attached it here once again. The shipper has also sent this form directly to FedEx. Please have someone from the claims department reach out to me directly so that we can handle this matter as efficiently and expeditiously as possible. At this point we have been dealing with this misdelivery issue for almost a month and a half and we didn't get anywhere until we opened this BBB case, so to keep the momentum going I decline any requests to close the case until the issue has been satisfied completely. Thank you for your understanding. 
  
  Sincerely,
  
  ***************************

  KSI Wholesale 

  ************

  

  Business Response

  Date: 08/05/2024

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers- 
  776232943425/C-155155751 ($275), 776232943296/C-155140633 ($1125), 776232943311/C-155141631 ($265), 776232943333/C-155145598 ($265), 776232943322/C-155142553 ($275),
  and 776232943366/C-155155142, of which note a proof of delivery on June 19, 2023, at 3:33 p.m.

  We suggest you begin the Claim process since the Shipper has provided the required letter of authorization.  All Claims are filed on FedEx.com.  Please access  

  *****************************************************************************************, to begin and attach all requested documents including invoices, and letter of authorization.

  Once the claim has opened and the required information has been attached.  A decision will be reached within 7 to 10 business days.  ***************** will only contact you if they need

  additional information.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/16/2024

  I received a notification this morning that 1 of the 6 claims has been approved, but I'm trying to figure out how the claim amount was calculated. The items in the missing packages in this case had a wholesale value of $275 not including shipping fees. It looks like the approval was for $126.98. I'm not sure what the compensation will be for the remainder of the packages, but i would like a phonecall ASAP so that we can discuss how the package values are being calculated. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22048096
  
  I am rejecting this response because: I received a notification this morning that 1 of the 6 claims has been approved, but I'm trying to figure out how the claim amount was calculated. The items in the missing packages in this case had a wholesale value of $275 not including shipping fees. It looks like the approval was for $126.98. I'm not sure what the compensation will be for the remainder of the packages, but i would like a phonecall ASAP so that we can discuss how the package values are being calculated. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/19/2024

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,

  296, 311, 322, 333, and 366.  The Ground facility management has confirmed that the packages were misdelivered and they are unable to retrieve them.

  Claims are opened on the packages, and the claim for tracking number ************ was paid for the maximum limit of liability of $100 + shipping, because the shipper did not

  declare a value on the shipment, and this would apply to all of the other packages as well.

  Also, after further review, the ***************** has determined that Shenzhen Funtouch Technology is not considered the shipper, since the 

  packages were billed to Bloomsung, **** in ********, **, and will need a letter of authorization from them. to settle the claims with the recipient.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22048096
  
  I am rejecting this response because:
  I will get the letter from the shipper in **. I don't wish to close this BBB case until the the claims have been satisfied.
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/03/2024

  Here is the authorization that I received

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22048096
  
  I am rejecting this response because: I have attached the authorization letter requested.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/05/2024

  Dear **************,
  

  This is in response to your inquiry addressed to the Better Business Bureau. 

  Thanks for providing the correct Letter of Authorization from the shipper to settle the claims with the recipient.

  The information has been provided to ***************** so the claims process can proceed to resolution.  
   
  Please allow 7 to 10 business days for an update.

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers

  place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  

  Business Response

  Date: 09/06/2024

  Dear **************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  This is an update to the recent response.  Thanks for providing the new letter of authorization by the shipper,

  however the ***************** is unable to accept, because it notes a printed name of the shipper instead

  of a wet signature of which is required.  

  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers
  

  place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/17/2024

  So instead of asking for a ink signed copy and giving me an opportunity to ask them to provide it, the case is just closed and FedEx gets off with misdelivery of my packages with no compensation? I have asked that they send a copy with an ink signature. Is it too late for this at this point? I find it very unfair that FedEx has knowingly lost my packages and has done all in their power to avoid the paying for their driver's negligence. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to receive a lawsuit settlement check from my attorneys in the mail through FedEx. The package was marked as signed for and delivered at 12:11 PM on July 24, 2024. I was at home at the time of the supposed delivery that never took place. No one knocked, no package was left at the door or by the mailbox. The person who supposedly signed for the package didnt even sign with the correct first name.Since creating a help request with customer service, I have been completely ignored. FedEx has still yet to even acknowledge that the package was never received.

  

  Business Response

  Date: 08/07/2024

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  Our records indicate the shipment on tracking number ************ was delivered at 12:11 p.m., on July 24, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice number *********** I have received invoice for package that was well under $800 with translated fees from ***** and the amount to pay is insane. Not only this package isn't supposed to be taxed but they didn't even let know until delivering for this amount to be charged. Absolute shady and horrible practice. I tried to submit claim and finally they responded I submitted to wrong country. They didn't even send link to correct one and I don't even have anywhere to submit. So essentially I'm out of options. This is def not something I expected FedEx to do I'm appalled please fix this!

  

  Business Response

  Date: 08/14/2024

  Dear ***********************,

  This is in response to your inquiry addressed to the Better Business Bureau regarding invoice number ***********. 

  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process; therefore the charges are valid, as outlined on your invoice.

  In conclusion, we have applied a one time, Goodwill gesture credit, in the amount of $117.87 for this invoice, so you can disregard it.

  Please be sure to contact the phone number listed on your invoice, or our email address- ******************************************* for future disputes or inquiries.
  
  We appreciate your business and apologize for any inconvenience.
  

  Respectfully,

  FedEx

   

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have included a pdf to explain the situation in full detail. We have tried to contact Fedex multiple times and without an account number it is nearly impossible. when contact was made, we were told by 2 different agents it was a billing error, and it would be corrected. It has been months, nothing has been corrected and have now been told they cannot help us and its all in the formula. If someone could please help us with this as it has been an absolute nightmare to say the least. We have been hung up on, talked down too, interrupted, this has caused emotional distress to my family. Mainly my wife as she is lost sleep, cried, and started on an anti-depressant because of this matter.

  Customer Answer

  Date: 08/02/2024

  Hello, the tracking number is774689433082

  

  Business Response

  Date: 08/19/2024

  Dear *************************:  
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The freight charges of $2381.56 are valid charges based on the weight and dimensions for the shipment traveling FedEx tracking number 774689433082.  Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume,rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. 
  

  As a gesture of goodwill, we are offering an adjusted charge of $1190.78; which is half off of the original freight charges.  ?
  
  On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
   
  Respectfully, 

  FedEx 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22046676
  
  I am rejecting this response because: I honestly cannot afford that. The item shipped was not even worth that, and I would of never shipped had I known. I thought I was safe to ship with FedEx when it said no hidden fees. I was unaware of these charges due to the website. I am truly sorry, even after multiple attempts and talking to agents they said it was a billing error and they would correct it. I have a total of $500 saved up. Would they accept this, and I just will not use FedEx anymore to avoid these charges? 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/21/2024

  Dear ***************************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  The freight charges of $2381.56 are valid charges based on the weight and dimensions for the shipment traveling FedEx tracking number 774689433082.  
  
  As a gesture of goodwill, a one-time credit of $1881.56 was processed on August 21, 2024 and the refund will go back to the billed credit card.  Please contact Revenue Services at ************** to pay the remaining balance of $500.00 for invoice number 837522554. 
  
  On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

   

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ****************

  ***********, IA 50529

  
  

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each time FedEx has been used to have something shipped to me, in the past year, it has been days late. This particular time, my package was due this past Saturday. It is now Thursday. I have contacted their customer service 3 times and have been given the runaround. Even today, my package has shown out for delivery all day, with the deliver by time changing 3 times now. I even offered to meet the driver wherever he was, so that I could get my package 5 days late, but was told that wasnt an option. This is unacceptable. I paid ***** to have a bag shipped to me and, at this point, do not have the bat or my money.

  

  Business Response

  Date: 07/29/2024

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 4:54 on July 26th, 2024.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've complained on three separate occasions and asked to have the driver on my route be removed. He's damaged packages, listens to obscene music at a volume I can hear INSIDE of my house and he has damaged my garage by throwing packages instead of TAKING THEM TO MY DOOR. At this point, if I have to press criminal trespassing charges, I will do so.

  

  Business Response

  Date: 08/01/2024

  Dear ************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22045724
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 08/02/2024

  Dear ************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  They spoke with *****, the customer at the residence about the situation.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new FedEx Ground delivery driver from the FedEx Ground location in ************, **. who refuses to deliver my packages to my house, only leaving them at my driveway entrance 1500ft down at the highway. I have called numerous times and have been assured by Customer Support that it will be taken care of. It happened again today and when I confronted the driver, he was very belligerent and told me he did not have to deliver it to my house, only to my driveway. While I was discussing it with him, he backed out quickly, almost hitting an oncoming car and sped off while I was still talking. I'm only requesting that FedEx follow my delivery instructions on my account and not continue to put my packages in jeopardy of being stolen by leaving them at the entrance by the busy highway. My recent package was prescription medications.

  

  Business Response

  Date: 08/15/2024

  Dear *******************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. The appropriate management has been notified and an internal review has been performed to prevent a recurrence.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped an overnight envelope on 6/15/2024 with a "next day" delivery for 6/17/2024. Envelope was not delivered till 6/18/2024. I went online and filed a claim on 6/20/2024 to get my fee back since Fedex claims that they have a money back guarantee on deliveries. On 6/27/2024 received an email from Fedex stating that claim was taking longer than expected and please be patient. On 7/15/2024 I received an email stating that "Your Money Back Guarantee request has been approved". As of 7/25/2024 I had not received a refund so I called the claims department and gave them my claim number. I was told that I filed the wrong claim. Note that there is only one claim form available on line. I was transferred to another department and after the agent checked my claim status she told me that I would have to file another claim, but since the time was now beyond 15 days since shipping, the claim could not be filed. I stated that I had filed the claim within the 15 days and was told to wait. She once again stated that I had filed the wrong claim and when I asked to speak to a supervisor, she said that was not possible and she ended the call.

  Customer Answer

  Date: 07/26/2024

  Tracking number 776818145392

  fedex claim number C-152911319

  

  Business Response

  Date: 07/31/2024

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Thank you for bringing your concerns to our attention regarding tracking number 776818145392.  Our records show this shipment was paid for by 4PX Express via their account with **********************.  Any refund request for the transportation charges on this package should be made to 4PX Express.  Unfortunately, we are unable to assist with your refund request.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22045552
  
  I am rejecting this response because:

  I did not deal with a third party named 4PX Express.  I went directly to a FedEx store and paid them (see attached receipt).  This sounds suspiciously like a finger pointing excuse.  

  By the way, I went to the FedEx store and asked them how to file a claim for refund, and they said it had to be done either on-line or call the 800 number.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/01/2024

  Dear *****************************: 

  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  A credit of $68.30 was processed on August 1, 2024 to the billed credit card for FedEx tracking number 776881967118 that's listed on your receipt. 
   
  For any additional information, please contact your credit card financial institution. 
  
  On behalf of FedEx, we regret any inconvenience you were caused. 
  
  Respectfully, 

  FedEx 

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex has NOT returned ANY of my calls regarding our account. I have repeatedly tried to CALL many numbers within the Fedex organization BUT NO success. Now I see why NO one likes to ship with Fedex anymore

  

  Business Response

  Date: 09/06/2024

  Dear ****************

  This is in response to your inquiry addressed to the Better Business Bureau. 

  We understand your concerns regarding FedEx Delivery Manager. This issue with FedEx Delivery Manager is not a quick fix. Technical ****************** is working to resolve this issue, however, we do not have a specific timeframe for the issue to be resolved.
  
  We are never satisfied when we are unable to resolve a customer's issue. Rest assured; we do not take your comments lightly. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  On behalf of FedEx, we regret any inconvenience you have encountered. 

  
  Respectfully,

  FedEx 

   

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a delivery expected on 7/17. I paid the shipper ****** to ship this package. The package has been in ************ since 7/17 and NOT been delivered nor have they contacted me to deliver it. It has not moved through the tracking system at all in 10 days. When I finally got through to a representative, she asked me if I could go pick it up. Her name was Honey. I told her I would never go pick up a package that I paid ****** to have delivered. She apologized and said she has no idea why it is sitting in the facility but will escalate it Had I not called today the package would still be sitting in ************. This is fraudulent behavior to charge the customer 100.oo for shipping, not deliver the item for over 10 days and then try to get them to go pick it up. Another example of fedex abuse

  Customer Answer

  Date: 07/26/2024

  No response from FedEx about package that has sat in their warehouse for over 10 days.  Did they willfully with hold my package sent from someone due to my contesting their grossly over charging of shipping on items I imported in?  their rep has no answer and no reason for it being held other than "do you think you can come get it"  well the answer is no. When I pay over ****** for delivery charge and YOU ARE A LIVERY company, perhaps maybe you can deliver it-and within a reasonable time?  No hope whatsoever for this company due to their beyond poor customer service or service of any kind

  Customer Answer

  Date: 07/26/2024

  ******* from Fed Ex called and followed thru to get the delivery of this box made today. She didnt know what caused the delay for 10 days but it is here.

  Customer Answer

  Date: 07/27/2024

  SO, this morning FedEx shows up at my house asking for me to return a box delivered yesterday after it sitting in ************ for 10 days.  I just laughed. That box was delivered after ******* had it delivered from FedEx.  I politely told him I had no idea what he was asking for and the box is long gone.  Seriously, you cannot make this stuff up. 

  

  Business Response

  Date: 07/30/2024

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and ********************** has resolved the billing issues 

  
  Sincerely,
  
  ***********************

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