Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a shipment on 12/8. I was quoted around $60 for the cost of shipping. I spoke with a local store worker who confirmed that was the cost and said they would choose the appropriate box to ship the item. Later, I noticed that my credit card was charged $491 for the shipment. Another larger box was used without my knowledge. I tried to find a way to dispute the charge initially but could not get any information on how to discuss with FedEx. After a few attempts without any response, I contacted my credit card company and completed a chargeback for $401. I realize that there are fluctuations in shipping costs but a nearly 400% increase in cost without any acknowledgement is ridiculous. FedEx DENIED the chargeback and so AmEx charged and sent the remaining $401 to FedEx by charging my card. Last month, I received a collections invoice from FedEx for $401 past due. I called and emailed FedEx to explain that this charge was completed and that I had paid the entirety of the invoice in full. They REFUSE to acknowledge that it was paid in full and have sent me round and round between two support groups that will not actually read the details I am putting in my email. There is no one I can contact directly either. Even after my attempts to settle the issue and help them understand (with screenshots too) that they collected the amount ($401), I received an actual collections notice from a collections agency. To make matters even worse, the amount they are requesting is a completely different amount than FedEx is saying I owed ($457). Its clear that the issue is on FedExs accounts receivable and invoicing system but they refuse to admit it. This company who has already collected my $491 for the shipment is now trying to collect an additional $457 on top of that. This is fraudulent and the corporate support I am trying to talk to has completely stopped responding to my attempts to work this out.

  Customer Answer

  Date: 07/29/2024

  Original FedEx tracking number: 7742 2228 6127

   

  the number I provided in the original message is my FedEx account number, the one they use to reference the incorrectly due amount

   

  

  Business Response

  Date: 08/06/2024

  Dear ****,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $401.00 has been applied to the shipment on FedEx tracking number ************. Collections was also contacted as well and closed on that end.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  FedEx

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package on July 6th that was sent through FedEx on July 8th. It was originally meant to arrive on July 11, but was delayed to the 26th. However, they didn't update the tracking at all ever since it left their *********, ** location on the 12th. Today (26th) was the delivery date, but not only did they fail to track it at all, they failed to deliver it too. I have no idea where my package is, when it might get here, or if I may ever get it at all. I honestly don't care how late it is, I just want what I ordered.

  

  Business Response

  Date: 08/09/2024

  Dear **********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau for tracking number 404633471719.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2024, I scheduled a pickup service via the FedEx website (confirmation number CPU731942020). The pickup included three brown cartons from *********** one large and two medium, all labeled and addressed to the same destination.On July 23, 2024, the FedEx courier collected all three boxes from my residence. However, only two packages had their logistics information updated to "We have your package." The third box remained in the "Label Created" state, indicating it was not scanned by the courier, despite being taken.On July 24, 2024, I called FedEx customer service twice. The first call was unproductive as the staff informed me they could not contact the courier during his lunch break. During the second call, a case number was created, and further communication was conducted via email. I provided detailed information about the incident, including pictures of the box, pickup confirmation, and courier details.FedEx's responses were unsatisfactory:The initial reply stated there was no tracking data and requested information about the product value, content, color, quantity, and pictures.Despite my detailed explanation and evidence in the second email, FedEx replied by asking what was inside the missing box, suggesting it might not have had a label.( it had, and i told them many times)In my third email, I reiterated the details and answered their questions. While my other two boxes were delivered, FedEx ignored my request to investigate with the courier, instead asking if the items were new or old.In their final response, FedEx claimed the box was lost and instructed me to file for compensation, closing my case.I am deeply dissatisfied with FedEx's handling of this matter. The missing package contains items of significant personal value, representing my experiences and memories in this country. I am seeking assistance from the Better Business Bureau to resolve this issue.Thank you for your attention to this matter.

  

  Business Response

  Date: 08/05/2024

  Dear ********:

  This is in response to your recent inquiry addressed to the Better Business Bureau.

  We regret any inconvenience you experienced with your scheduled pick up. Your concerns regarding your customer experience while trying to arrange a pickup, have been escalated internally. The appropriate level of management has been engaged and your feedback is valued for service improvements. The location has reached out to you to address your concerns regarding the pickup.  If you want to schedule a pickup, please do not hesitate to contact one of our customer service representatives at (800) GO FedEx (********) for assistance. 

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 

  Respectfully,  

  FedEx  

   

  Customer Answer

  Date: 08/09/2024

  due to the time difference, and the region restrictions, I cant receive the call from the fedex. I did receive one time they called me, but I recalled for 5 times they didnt answer the call. Can you help to tell them we can communicate through emial? I am not in the ************** 

  Customer Answer

  Date: 08/09/2024

  due to the time difference, and the region restrictions, I cant receive the call from the fedex. I did receive one time they called me, but I recalled for 5 times they didnt answer the call. Can you help to tell them we can communicate through emial? I am not in the ************** 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package that was supposed to be delivered on 7/20/24 and was not. It reached a fedex hub in ********* and thats where it sits today 7/26/24. I contacted the seller and was told they couldnt do any thing because the package is being scanned through fedex but the package is not moving. I filed a claim for this shipment. Package was scanned everyday for 6 days at the same location until 7/26/24 when they closed my claim with no explanation until I called their customer service to be told that they now have conveniently lost my package and to contact the shipper as if they dont care about the customer.

  

  Business Response

  Date: 07/31/2024

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding issues with Customer Service have been brought to the attention of management. We regret any problems you encountered while inquiring about the status of your shipment tracking number 277277607552.
  
  Per our telephone conversation, the shipper has reship.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a box of clothes, jewelry, shoes purses and various other items in a 17" by 16" by 16" standard Fedex box purchased at the Fedex store . The box was shipped from Fedex Office, ****************************************. This was shipped on 5/6/2024 with a scheduled delivery date of 5/10/2024. the box weighed ***** lbs and the cost of shipping was $ ******. I was shipping this from our house in ***********,** to our house at **************************************************************************. The contents are valued approximately $4000. The tracking number is ************. I never received this shipment! I have called Fedex multiple times and spoke with various representatives. I was told that the last time they tracked it was to ************,** After that they lost track of it. I was told that they had someone searching for box but closed the case because they could not find it. The case # is C-153036407 Ref ****** The Fedex claim ***** helped me file a claim on 6/19/2024. Then I received an email from Fedex stating that my claim resolution was experiencing a delay .Again on 7/2/2024 I received an email from Fedex package and recovery saying that they again assigned someone to search for my shipment. They asked for information ex. 5 items in box, color. brand names, sizes, etc. I had already given this information to various other representatives on multiple occasions since May ******. I seem to be getting nowhere with Fedex on finding my box. I want to file a claim with BBB against Fedex to either find my shipment or resolve my claim.Thank you.Dr. ***********************

  

  Business Response

  Date: 08/15/2024

  Dear ***********************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 08/22/2024

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made arrangements for a tow assembly to be shipped from my daughters location in ******* ******* to a FedEx location here in ****************** where I am temporarily. I provided the FedEx location for delivery I.e. in care of multiple times. It was initially provided for the cost estimate for shipment and for the actual shipment and self by my daughter and son-in-law. When it arrived here in ******************, it was refused at the delivery location. When I contacted FedEx, multiple times they said that it couldnt be delivered there because it was a express location and had to be delivered to location. The first ***** I talked to was almost completely not understandable due to a heavy accent and she told me that basically she could not confirm the ground location for pick up. I called immediately thereafter and talked to an age and I could understand who inform me that it could be picked up at the route 2000 address and I could pick it up either after 6 PM or after 8 AM the following morning. When I arrived at the pick up location I was told by FedEx that it was in shipment back to the shipping location. I subsequently had probably 5 to 6 phone calls with FedEx who basically completely blew me off with respect to the local pick up and suggested finally that my only recourse was to have it shipped again with no recovery of the original $180 of shipping costs. when I asked repeatedly why I was told that I could do local pick up and that wasnt done all I got was a bunch of BS from the FedEx **** who could barely speak English. I am extremely upset about this. In the past when I had delivery to a FedEx location that couldnt accept ground, FedEx always made arrangements for delivery at a local ground depot. Im on the road all the time and cant figure out what locations or cannot get ground Delivery

  

  Business Response

  Date: 08/12/2024

  Dear ***************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.

  FedEx is concerned that we failed to meet your expectations. As a one-time goodwill gesture for your business loyalty, a credit in the amount of $144.08 for the original shipment with tracking number ************, has been issued. Additionally due to the inconvenience caused, FedEx also arranged for full compensation of the reshipment amount of $390.26, on tracking number ************. Total shipping refunds of $534.34 have been issued to the credit card charged for both shipments. Please allow 7-10 business days for posting between our banking institutions.  
  
  Your feedback regarding website searches for FedEx Ground pickup locations has been noted to the appropriate teams as well. As per our discussion, we are confident future shipments will be routed appropriately.      
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

  
  
  Respectfully,
  
  
  FedEx  

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2024, I shipped two luggage with FedEx and paid $121.99 for the service. These pieces of luggage contain all my moving belongings, which are extremely important to me. Unfortunately, both packages are showing delivery delays without any explanation. Despite this, I have not received any communication from FedEx regarding the reason for the delays or the current status of my packages. I urgently need to know what happened to my packages and request that they be delivered as soon as possible.

  

  Business Response

  Date: 07/30/2024

  Dear *******************:

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  Our records indicate the shipment on tracking numbers  277316037300; and277316037387 were delivered at 14:27 local time on July 30, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a phone from ******* that was shipped 2 day FedEx on July 22 it is now July 26 and I still do not have the package. I have previously filed a complaint about the driver and believe she is holding my package on purpose and not delivering it. It is a delivery that must be signed for so I have had to take off work the last 3 days to sit and wait for delivery that never comes. When I call FedEx they give me the runaround promising that I will get my package the next day and I never get it.

  

  Business Response

  Date: 08/13/2024

  Dear : ******************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  The appropriate management has been notified of your delivery concerns for an internal review with the driver(s) responsible for serving your area. We asked that they address this issue with you and they have advised they have reached out to you to discuss this matter.
  
  We certainly regret any inconvenience you have encountered. After further research, your complaint concerning damage to your property was addressed and filed. Please wait for the property damage service or manager to contact you.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful company and lets be real since no stars a can be awarded that rating should be sub 1. Fedex has a 5% successful delivery ratio to me without problems but this one takes the cake. I shipped out parts from a seller which needed to to be split into 3 orders due to inventory issues. 2 came with Canada Post and one with Fedex. First 2 packages came with no issue. Fedex fails to deliver because for some reason they think my address doesn't exist. I call them and their support agent immediately tried to dismiss me saying they cannot change the address and before they try to end the call I tell them what my address is and they go silent realizing they have correct address and that they're just incompetent. After verifying my address I am promised a next day delivery with their usual but awful time window. Lo and behold I load up the tracking information to learn once again my package has been delayed due to an address issue. So I call again and re verify my address again and I'm once again promised a next day delivery. Next day passes and once again my package doesn't even leave the warehouse. I gave them the benefit of the doubt and waited 24 hours and lo and behold once again their automated system states the address is incorrect. Once again I call and confirm again and get the same nonsense. I escalate to management who says their double guaranteed next day delivery from has been delayed and keeps getting flagged because they use an awful system for the incorrect address which doesn't seem right. This complaint isn't about the lateness, this is about the absolute incompetence and multiple failed attempts at customer service this company has provided. You would think if a customer calls and complains not once but twice about an error on your end you would attempt to remedy that problem in a timely manner. I hope I never have the displeasure of dealing with this company again.

  Customer Answer

  Date: 07/26/2024

  ************

  

  Business Response

  Date: 08/14/2024

  Dear ****************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
   
  We hope that we will have future opportunities to serve you more favorably. 
   
  Respectfully, 

  FedEx

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was dropped off for delivery July 22, 2024 at 3:54 PM at the FedEx location with the address of *****************************************************************************************. I personally went back to the store on Wednesday 7/24, (a day after the scheduled delivery date) to speak with the manager about the location of the package. ******* was very helpful. She looked throughout the store before going into her office to review the security CCTV footage. She returned to the front desk and told me that she saw the package getting picked up by a FedEx driver during the usual pickup time, even though the FedEx tracking system does not reflect that. I was advised to call the main customer service line the following business day. When I followed up with FedEx customer service, I was informed that the package should be on its way to the **************, ** sorting facility in 2 5 business days, even though the drop off receipt had a scheduled delivery date of 7/23/24. Now here we are, at the end of the business week, with the same update in the system as the very first day I dropped the package off for delivery. Considering our recipient paid over $100 dollars to have the package arrive on 7/23, its highly unprofessional and quite absurd that the package is still unaccounted for at the end of the business week. Especially since its an intrastate shipment and a 50 pound, 34 x 22 x 16 box is extremely difficult to slip through the cracks of any truck or sorting facility. The worst part about this predicament is the nature of the shipment is time-sensitive, which adds to the insult of how FedEx has handled this shipment. I would be very understanding if there was a delivery exception, because we know there are situations in which the circumstances cannot be controlled. However, even with those situations, we would be notified about the exception in the tracking system.

  

  Business Response

  Date: 09/12/2024

  Dear ***** ******
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced as a result of this situation.
  
  After further research, your package has been located and was processed to new tracking number ************, to move to the address as requested. Our records indicate the shipment on tracking number ************ was delivered at 1:28 p.m. on September 11, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  
  FedEx