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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,459 total complaints in the last 3 years.
5,064 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday July 25 my father sent a package FedEx Ground from ************* to me in ******, **. The package was supposed to be delivered on Friday July 26. On Friday July 26 I sat by my front door and nobody came to the door. The tracking was updated to say that a delivery had been attempted and nobody was there. That is simply not true. On Saturday July 27 a FedEx tag saying that delivery was attempted was placed on our door. On Monday, July 29 I once again sat at the door, looking out the window, and nobody came to the door. I continually updated the FedEx tracking information, and to my surprise it indicated they had attempted delivery and because it was the third attempt it would be sent back. That is simply not true. They did not try to deliver it. I have spent hours now on the phone trying to rectify the situation. When I explained this was the problem to the Wimington delivery station the representative would not acknowledge the complaint.
Customer Answer
Date: 07/30/2024
Since my experience over the past few days with FedEx it has come to my attention that this is a common problem with the company. Drivers are paid by the day, not according to successful customer service. I have seen Reddit posts in which customers say they have waited at the door, watched the FedEx truck pull up, only to have it drive away without coming to the door. **** from the ***************************************** told me the *** system in the truck tracks whether the truck got within 250 feet of the address. So if they drive by the house without delivery it logs them as having been at the residence location.
I have now lost 2 days of work waiting for a shipment. The only way I can get the package is to drive to a drop off point, event though the sender paid for home delivery. This means we are not getting the service we paid for, and the issue appears to be systemic. Can the Better Business Bureau do something to get FedEx to provide the service that was paid for? Based on my conversations yesterday with FedEx I do not think individual customers with issues, no matter how many of us there are, will be able to hold FedEx accountable.
Business Response
Date: 07/31/2024
Dear ******************************************:
This is in response to your inquiry addressed to the Better Business Bureau.

Tracking data reflects that tracking number 277515606865 was delivered at 16:30 local time on July 30th 2024.
We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This is being addressed internally with the drivers serving your area.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed ex has been delivering mine and wife's packages to wrong house for months, there is a town aprox 5 miles north of me that has same house # and street. We have contacted fedex every time we don't get our packages and we get blown off don't receive packages and case gets closed. We usually end up reordering and asking if they can use someone besides fed ex ground. It's getting old and tiresome especially since on phone fedex customer service can find our house n address but their drivers cant.
Business Response
Date: 07/31/2024
Dear ******,

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Business Response
Date: 08/06/2024
Dear ******,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at another address instead of your address has been brought to the attention of local management responsible for your FedEx Ground operations and has been corrected.

Additional research has been conducted in an effort to locate the shipments. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/29/24 I checked the tracking for a package I was to receive either that day or the next as the status had said it was in **********, ** that morning (closest hub). When I checked the status later that day, it showed my address had been "corrected". It was originally addressed to my PO Box in ********, **. I was unaware at the time of ordering that FedEx would be the carrier. Otherwise, I would have had it addressed differently. After repeatedly trying to speak to a human via the 800 number (which is impossible), the local branch actually transferred me to one. "******" told me that the address was corrected to my home address, which is on my FedEx account. The company I ordered my item from does NOT know this address. REPEATED attempts over nearly a half hour to speak with a supervisor were ignored by ****** until he eventually hung up on me.FedEx redirected my package without my permission and then would not redirect it back. I have a PO box for a reason and I am concerned that the package will be left on the stoop of my apartment building, where it is in full view of "porch pirates". I am more than willing to give FedEx an alternate address that is not a PO box but was told repeatedly to contact the vendor, who have absolutely nothing to do with this and are not at fault whatsoever. FedEx needs to stop this redirection practice as it probably results in hundreds of missing packages every day. The way I was treated by customer service was disgusting and I do not understand why I was not allowed to speak with a supervisor. When I asked why, he couldn't even be bothered to give me an answer to that. If the company I ordered from had mentioned the shipping service they were using then I would have used a different address format. However, they use multiple services as I received another item from them last week via ****
Customer Answer
Date: 07/30/2024
After looking at my FedEx account late yesterday, it turns out my home address was not actually on there. My previous home address is. So now I'm wondering how they even got my current home address to redirect my package there, which is also concerning.
Customer Answer
Date: 07/30/2024
I just checked on the tracking for my package and it has been sent back to **, which seems to be like it may be returning to the sender. This is my bridesmaid dress for my sister's wedding. Unacceptable.
Customer Answer
Date: 08/07/2024
My package finally arrived today, at my home address. Again, I do not know where they got my home address from, which is incredibly concerning, and a violation of my privacy.
Customer Answer
Date: 08/08/2024

My package finally arrived today, at my home address. Again, I do not know where they got my home address from, which is incredibly concerning, and a violation of my privacy.
Business Response
Date: 08/15/2024
Dear ***********;*******,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 277038307345 was delivered on 8/07/2024 at 7:38 am local time on .

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.
Our records indicate that the address on your shipment was incorrect. Our local station corrected the address and delivered the shipment.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/15/2024

Complaint: 22060864

I am rejecting this response because:
The address was NOT incorrect. The shipping address was ************************************. Somehow you managed to redirect the package to my home address which was never provided to you, which is a complete invasion of my privacy. I don't know how you obtained my address and I find this deeply disturbing. I even have a photo of the "corrected" address label, should you need evidence of what you call my "incorrect" address. I have conveniently attached it for you.

Sincerely,

***************************
Customer Answer
Date: 08/19/2024

Date Sent: 8/15/2024 9:21:30 PM

Complaint: 22060864

I am rejecting this response because:
The address was NOT incorrect. The shipping address was ************************************. Somehow you managed to redirect the package to my home address which was never provided to you, which is a complete invasion of my privacy. I don't know how you obtained my address and I find this deeply disturbing. I even have a photo of the "corrected" address label, should you need evidence of what you call my "incorrect" address. I have conveniently attached it for you.

Sincerely,

***************************
Business Response
Date: 08/20/2024
Dear ***********;*******,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling on package tracking number 277038307345 . FedEx, and other carriers, are prohibited from delivering shipments to PO Box addresses. As a result, a physical address is required for the delivery. Your concerns that the shipment was rerouted to your current address have been brought to the attention of management responsible for our FedEx operations in your area.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 08/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution (even though there is actually no resolution). However, I do not believe that what they did was ethical in any manner. I just feel that at this point no matter what I respond, the info or response I receive will be impersonal and mechanical and nothing will be resolved. I believe that what they have done is wrong on many levels and this is a practice that should end immediately.
The post office provides addresses for people who do not wish to have things delivered to their homes for many reasons, including avoiding theft. When they say other delivery companies refuse to deliver to PO boxes, they are in fact wrong.I work for the post office and FedEx is the only company that I have ever seen refuse to deliver. No other company has any issues whatsoever.
I have seen first-hand FedEx "correct" addresses to incorrect home addresses, and customers have come in and given us the packages so they can be delivered to the correct people. I sincerely hope this doesn't happen often but I fear it probably does.
I am still deeply disturbed about how FedEx obtained my home address as it was unavailable to them.
Thank you for your time.

Sincerely,

***************************

, MA 01937
Initial Complaint
Date:07/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early July I purchased an Igloo Cooler on *******.com for $116.63. It was to have been delivered by FedEx, with tracking no. ************. I received a text on July 11 stating it had been delivered and there was a picture of part of a fence and part of a gate with the package on the opposite side of the fence. I do not have a gate nor do I have a fence on my property, period. I contacted FedEx and the ** system took my complaint but would not route me to a human. On July 14 I was informed, via text, that I could open a claim if I had not received my item. I called FedEx. I was informed that they had found that the item was misdelivered and that the driver tried to retrieve the package but was not able to. I was informed that, since the package had not actually been delivered to me, I could not open a claim but only ******* could. ******* has stated that their information shows the item was delivered (tracking number continues to show this) so they will not refund my money or send a replacement. My only recourse it to have FedEx reimburse me for the lost item. Documentation attached.
Business Response
Date: 08/09/2024
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 736054600040.

Your concerns that delivery information was recorded for the shipment at your address, although it was not located, have been brought to the attention of management. This will be addressed internally with the drivers serving your area.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/10/2024

Complaint: 22059112

I am rejecting this response because: I spoke with "*****" and she told me that she was waiting to hear back from the local FedEx facility as to whether they had found the package (though it had already been almost three weeks). She stated that, after that she would be sending me a letter stating that the package was misdelivered and that I never received it.
I have been awaiting this letter that FedEx Associate ***** stated she would send me so that I could provide that information to *******. As discussed with *****, the tracking information available to ******* and myself simply shows that the item was delivered. There is no correct information, from later, indicating that it was misdelivered to a different address.
*****, when I spoke with her, did not state that she would be calling me again, only that she would send me a letter stating that the package was never delivered to my address but was misdelivered to some other address (apparently FedEx knows that address but has not provided that information).
I am requesting that FedEx, as I was told they would do, provide me with a detailed letter stating that the package was never delivered to my address but was misdelivered to a different address and FedEx was unsuccessful in their attempts to retrieve the package. In the alternative, that FedEx promptly provide me with a check in the amount I paid for the missing item.

Sincerely,

*****************************
Business Response
Date: 08/14/2024
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Please see the attached letter regarding the status of tracking number 736054600040.

Respectfully,

FedEx
Initial Complaint
Date:07/29/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we send packages to this location, we need assurances that it will be delivered according to what we are paid. Too many times, your delivery drivers falsely sign the packages and does not deliver. We feel someone is opening the boxes which is either a laptop or external hd (all encrypted). We had a few boxes go missing which is why we started requiring an employee signature.
Business Response
Date: 08/07/2024
Dear ****************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 777625564690.Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx operations. This will be addressed internally with the drivers serving your area.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
*********************************************************
*****************
Initial Complaint
Date:07/28/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking number ************ Supposedly dumped at the road somewhere because I have a "gated driveway", which I do not have.It is raining out, I am not driving out to the road to look for wet packages by the road.I'm old, I have bad knees, I'm sick of this.
Business Response
Date: 08/14/2024
Dear *************************:

Your report to the Better Business Bureau was received regarding tracking number 407137892443.

We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of **************************************************************************. Upon receipt of your inquiry, local management in our ********** facility was contacted to review this matter and any necessary corrective action will be addressed internally. We understand that any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance.

Per our conversation local management previously contacted you and provided names and contact information should you have a need to contact management in the future.

If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx to file a claim.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
******************
************, IN 47025
Initial Complaint
Date:07/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In summary - I placed a vacation hold on my account for 7/13-7/20. During that time 3 separate deliveries were made. After numerous calls, fed ex came and picked up one package (a neighbor had picked up the other 2). I never received the package Fed Ex picked back up. I've made over a dozen calls regarding this. I was told multiple times it would be redelivered. Now on 7/28 (the redelivery date) I am told the package was returned to Target, the sender. I have documentation of the vacation hold and ring video of every delivery made during my vacation hold, plus video of the driver returning to pick up the package. I've attached a time line detailing my interactions from 7/10-7/28 because it far exceeds the number of characters allowed in this complaint. I've also attached a screen shot of my vacation hold showing in my app. I cannot attach the video files to this as that file format is not accepted. The complete lack of customer service and the treatment I have received is abhorrent. The package needs to be tracked down and returned to me at a bare minimum.
Business Response
Date: 08/08/2024
Dear *****************************

Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************.

We appreciate your patronage, and I look forward to hearing from you soon.

Best Regards,
****
Service Recovery Team
Customer Answer
Date: 08/09/2024

Complaint: 22056933

I am rejecting this response because: After 1.5 weeks I received a response asking me to call and discuss. I left 2 messages. When my call was returned on the second day, I was told Fed Ex had no way to look up any information related to my package and did not receive any of the attachments I included in the claim. She stated the tracking number provided was incorrect and that she could not access any info with the case number I provided. I provided the tracking number again and emailed the attachments. Fed Ex stated they needs to research this claim some more. I will not be available again before the 7 calendar window for me to respond expires. So, because I have to respond before 7 calander days or it defaults to satisfied, as of now the case is unresolved and I am not satisified.
~********

Business Response
Date: 08/15/2024
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau.

The FedEx package tracking number *********** provided to the Better Business Bureau complaint was invalid. Per our telephone conversation the correct tracking number is ************. Our records indicated the shipment of tracking number ************ to be returned to the sender at 10:37 a.m. on August 1, 2024.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 08/15/2024

Complaint: 22056933

I am rejecting this response because:
No resolution was offered. I provided a case number with the complaint which was tied to the tracking number. Opening a case was the process Fed Ex provided as a way to investigate this package. I also stated it was not delivered correctly and returned ti the sender. Reiterating that it was not delivered properly is not a resolution.

Sincerely,

*****************************
Customer Answer
Date: 08/16/2024

From the CONSUMER:
Sent 8/15/2024 10:06:40 AM

Complaint: 22056933

I am rejecting this response because:
No resolution was offered. I provided a case number with the complaint which was tied to the tracking number. Opening a case was the process Fed Ex provided as a way to investigate this package. I also stated it was not delivered correctly and returned ti the sender. Reiterating that it was not delivered properly is not a resolution.

Sincerely,

*****************************
Business Response
Date: 08/19/2024
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau.

The FedEx package tracking number *********** provided to the Better Business Bureau complaint was invalid. Per our telephone conversation the correct tracking number is ************. Our records indicated the shipment of tracking number ************ to be returned to the sender at 10:37 a.m. on August 1, 2024.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 08/19/2024

Complaint: 22056933

I am rejecting this response because: this response was an exact duplicate of the response before that I rejected. No resolution has been offered. All Fed Ex has done is continue to say the package was returned to the sender. I know this, it was part of my original complaint,
in addition to no resolution with the above package, no strides have been made to correct the issue in the future. I placed another vacation hold. Again it was not followed. Another package is being returned to sender despite emails from fed ex saying it would be delivered upon my return.
in summary, the problem has gotten worse, not better.

Sincerely,

*****************************
Customer Answer
Date: 08/20/2024

From the CONSUMER:
Sent 8/19/2024 7:39:29 PM

Complaint: 22056933

I am rejecting this response because: this response was an exact duplicate of the response before that I rejected. No resolution has been offered. All Fed Ex has done is continue to say the package was returned to the sender. I know this, it was part of my original complaint,
in addition to no resolution with the above package, no strides have been made to correct the issue in the future. I placed another vacation hold. Again it was not followed. Another package is being returned to sender despite emails from fed ex saying it would be delivered upon my return.
in summary, the problem has gotten worse, not better.

Sincerely,

*****************************
Business Response
Date: 08/21/2024
Dear *****************************

This is in response to your inquiry addressed to the Better Business Bureau.

Per our telephone conversation, the package has already been delivered back to the shipper. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Respectfully,

FedEx
Customer Answer
Date: 08/25/2024

Complaint: 22056933

I am rejecting this response because:
Fed Ex admits the error was Fed Ex, yet the only resolution offered is to require more legwork of the wronged party. Fed Ex has offered no form of compensation for the hours of work and the over a dozen instances of misinformation provided. Fed Ex is simply passing the ***** not correcting this problem at all. In addition , nothing has been done to prevent this from occurring again in the future.
I spoke with the local Fed Ex office to attempt to prevent this in the future and was told my home is too new for their system to be able to manage a vacation hold. My home is 4.5 years old.
I also followed up with the shipper, Target, even though the error was not on their part. When pulling up the tracking number it shows the package was delivered to my home, as stated in my initial complaint, Therefore , they pushed me to resolve with Fed Ex. They are unable to resend the package, all but three items are now out of stock so they cannot replace.

Sincerely,

*****************************
Initial Complaint
Date:07/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Put in a request to change delivery address. Contacted fedex customer service to cancel said change and was told that it can be done. Was told that my package would be sent to an actual Fedex office in **********, ** and could be picked up on Sunday July 14, 2024. Go to the office only to find out that Fedex does not deliver on the weekends. Not only that but my request to cancel the delivery address change and have it go to the Fedex office was never actually put through so it was delivered elsewhere with no update or notification regarding my package. I was told by a customer service rep that a second change of delivery was not possible. I made some complaints to the rep and was ignored and then ultimately was hung up on. Contacted Fedex again and was told a resolution will be made however no resolution was made so my package is still sitting in ******* after being told a resolution will be made.
Business Response
Date: 08/05/2024
Dear ******************* ,

This is in response to your inquiry addressed to the Better Business Bureau.
Local FedEx Management has been advised of your concerns and research was made. Our records show that the receiver generated a request for reroute to hold for package tracking number ************, on July 13, 2024, to an authorized ********* hold location in *******, **. *****. Our Fedex.com tracking records indicate the shipment was transferred to the desired FedEx On-site location on July 15, 2024 at 2:47a.m.

Your concerns that delivery was anticipated earlier, for weekend access, to the FedEx hold location, have been brought to the attention of management responsible for local FedEx operations. We regret any inconvenience you experienced because of this situation, and that yo are no longer in this region to pickup the package.

Shipments not retrieved within seven days are generally returned to the shipper. Due to shipper security restrictions only one reroute is permitted. As a courtesy, FedEx did make a three way update call to your merchant for authorization to assist your request . After approval was received, the package was picked up from existing hold -for-pickup location and rerouted a second time,to your residential location in ********. Completed delivery for package ************, was noted on August 5, at 11:53 a.m.

We are certainly aware that our customers expect only the best possible service, and we are apologizing that we failed to meet your expectations. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Initial Complaint
Date:07/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package of legal documents was scheduled to be delivered to my hone address on 7/27/24 before 12PM EST. The package was not delivered as the driver stated that the street address was incorrect. The address is correct and valid, FedEx has delivered to my address multiple times in the past month. I called on 7/27/24 spoke with ***** who filed a report. I called again on 7/28/24 spoke with *************** to see why my package hasn't been delivered today or why can't I go get it today from your fedex facility which is an hour away from my house. To which they advise they are closed on the weekends. The package is rescheduled for delivery for 7/29/24 by 12 PM. But it's coming out of a hub that doesn't service my address there is no guarantee I will receive this package by 12PM and by that time it's already too late. The documents in the package were needed for review over the weekend and to be delivered to an attorney first thing 7/29/24. Driving to your facility Monday morning is a nightmare as it would easily take well over an hour due to traffic and there is no guarantee that it will not already be out on a truck for an attempted delivery. These documents were needed on it's intended delivery date which is why we paid for overnight priority shipping.
Business Response
Date: 08/13/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in ******. This will be addressed internally with the drivers serving your area.
Per our conversation you do now have this shipment.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:07/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom this may concern , on 7/23/24 at 6:47pm one of you fed ex fright tricks was driving in front of me on highway 20 leaving Douglasville Ga headed to ******* ga, where rocks started to hit my window. I then notice a small crack that begin to spread pretty quickly. I tried to wave him down , but couldnt grab his attention. So I took a picture of his truck number & license plate number. His truck number was P17975 . His license plate number I could not read out nor see clearly. I was hoping I could speak with somebody in regards of the situation to see what we can do to resolve this. My contact information is listed below. I hope to hear from somebody soon. Thank you for your time and consideration
Business Response
Date: 08/13/2024
Dear *******************************,
Thank you for bringing your concerns to our attention.

We have reviewed your request for reimbursement for a damaged windshield. A rock coming off the road is considered a roadway hazard. This is regrettably a frequent occurrence that happens every day on roadways all over the world.

We respectfully decline your request for reimbursement. We recommend checking with your auto insurance company to verify if they provide coverage for such roadway hazards.

Best regards,
FedEx

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