Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,466 total complaints in the last 3 years.
5,078 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep shipping through fedex and fedex keeps my packages while claiming delivery. It's happened for years. I couldn't access my acct so bought as a guest. Now I can't get any tracking info or anything. They are impossible to contact. I've wasted entirely too much time on this and I am done buying internet. Too many bad/wrong/lost product and lost time and money. If **** and amazon put oressure or gave shipping options this bs would stop. But you're too worried about helping ride the **** in the ground to help fedex get to that money too. You're both FIRED
Customer Answer
Date: 08/03/2024
Amazon order #'s 111-8679589-8916217 & 111-6613473-2142627 never arrived. When they found out I filed cfpb and bb complaints I got immediate refund and the manipulation stopped. so I ordered ebay. Item # ************
Tracking #***********
today as I was looking for tracking number for you I found a way to file lost package c-158003763 but they already opened,closed, re-opemed and closed yet again with no effort to actually find at all. Its real simple. We have a new rv park and the driver is too lazy to deliver so they claim they did but everybody in this park knows whats going on. We can get **** and **** And its so bad there's news articles on fedex memphis warehouse being in pitiful cinditions with chaos inside. Fedex is costing this country billions and needs stopped
Business Response
Date: 08/12/2024
Dear ********************,

Your report to the Better Business Bureau regarding tracking number *********** was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/12/2024

Complaint: 22070686

I am rejecting this response because: they are still talking without doing anything. So I am gonna keep filing more complaints. I have even more packages missing now to the point of not being able to keep up withoit sitting down for a friggin hour to sort through which packages from who your driver has stolen. There was a fedex van with somebody getting out of it at the livestock auction in siloam and it sat for DAYS unattended. The post master says the local ******** page is loaded with people locating each others packages. I'm working out of town. I have a strut from parts geek missing. One arrived at wrong address and ended up at post office. I have ptsd and memory issues. ***** gas exposure. I don't have time or patience for this bs. Find my ---- or refund me and quit the ***** and jive

Sincerely,

*********************
Business Response
Date: 08/15/2024
Dear ********************,

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

Respectfully,
FedEx

Customer Answer
Date: 08/18/2024

Complaint: 22070686

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 08/18/2024
If I did my job like the bbb and fedex does there's we'd be fuuuuuucked. Its fedex job to deliver the s*** they get paid to deliver. Not the shipper. So go f*** yourself you sirry f***** *******. I got 4 new complaints to file on your ***** for missing packages.
Customer Answer
Date: 08/20/2024
Thats why you people are worthless and have been for years. To the point of changing your name to rebrand. You're company sellouts and I use you to burn up company resources. And I'm gonna do it like 5 more time for more missing packages. You need something to do to justify a paycheck....
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package was shipped to me on July 23 from ******** bound for ***** as I needed an urgent document, the material of which are irreplacable. Fedex had promised shipping by July 30. As days passed, I reliazed that the shipping is stuck at some hub in ******* ** for several days without budging. I reached out to customer service in ***** but they did not have any apathy to my repeated queries claiming it is delay because of Fedex US. Due to all teh non-sense, I have still not received my shipment and the website has stopped showing dates for the delivery. I am concerned knowing that this is not the kind of service I deserve after paying so much money to Fedex. I want some accountability and some responsibility from the company for making my life miserable. My demands:Prompt delivery of my package Refund and compensation for the misery.
Customer Answer
Date: 07/31/2024
This is the email I have got from FedEx ***** regarding the matter. The agent told as if the shipment has been lost.
Dear ******************,

We understand the importance of your shipment, and we regret for any inconvenience caused by the missing scans or the delayed status update.
After a thorough investigation, we would like to inform you that there is no change in the current status of your shipment. Regrettably, we are unable to locate your shipment at the moment. Rest assured, our team is actively working on resolving this issue, and we are in regular communication with the destination teams to trace and locate your shipment.
Please note we have also escalated this case to our ***************** Team to gain their support and guidance for a speedy outcome.
Please note, we are committed to providing you with regular updates on your shipment status.
We appreciate your patience and understanding, and should you have any further questions or concerns, please feel free to reach out to us.
Thank you for choosing FedEx. We value your business and remain dedicated to delivering your package to its destination as soon as possible.
Best Regards,
*******************
Executive Desk
Business Response
Date: 08/02/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277404936010.
Per the Executive representative, The shipper has been advised that we have completed a thorough investigation, including the shipment's origin and all transit
locations. Unfortunately, we have been unable to locate the missing items. Should we find them in the future, we will promptly notify you and arrange for their delivery.
Management requested the shipper share the receipts at their earliest convenience.
To facilitate the prompt settlement of claim, and provide the following details for payment via bank transfer along with the completed claim form:
Bank Account Information:
Claimant Name (name should match consignee name on AWB copy):
Bank Name:
Branch Name:
MICR Code:
IFSC Code:
Bank Account Number:
The request that shipper kindly revert back with the above details as early as possible

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/02/2024

Complaint: 22070106

I am rejecting this response because:
First, I do think this is the most horrific reply showing utmost apathy from a company at fault of wrongdoing. As I had mentioned numerous times to customer care, the package getting shipped is irreplacable immigration document provided by US agency which will not reissue the document under any circumstances. I had a **** intereview scheduled (see copy attached) and I have spent $205 which is now wasted since the immigration document is crucial document which has been lost. My American dream is lost and my husband, who might also have to forsake his career in the ** and come back to *****. Can you pay the price for that with negligience? For Fedex, it is just another package lost, but I do want the company to own up their mistake. I do not have faith that they have done due diligence in recovering my document (it might cost them money) as has evident in my recent communication with Fedex customer care and the current letter from Fedex to BBB which I comment in the attachment file.
That said, I have rightfully demanded the following within reasonable limits as a basic courtesy for all the financial and mental losses I have incurred:
(a) return of my freight charges (I have attached the shipping label, that is the only thing I have for my end). If you want me to harass further and deny me refund for not having the receipt, that is your wish.
(b) insurance costs which is Fedex policy
(c) **** cost which I have already paid, but which is of no use to me (receipt attached). Remember you have destroyed my chance of getting a **** and moving back to ***
And with all the mental harassment already exerted on me by this act, Fedex wants me fill additional paperwork, claim form (where is it??), acting as if they are doing a favor to pay me for the mistake they have done.
If you feel like to compensate me, Attached is the details for bank transfer, rest is upto Fedex, but I cannot accept BBB settlement till the date I get the money in my bank account. PERIOD. I am sorry, but I have lost all my trust in Fedex promises after the incident.
Claimant Name (name should match consignee name on AWB copy): *********************
AWB number or Tracking number : 277404936010
Bank Name: HDFC Bank
Branch Name:  ******* - *************************
MICR Code:  226240002
IFSC Code:  HDFC0000594
Bank Account Number:  **************
If BBB want to treat it as case resolved, it is fine as well, but this is my stance on the issue
Sincerely,
*********************
Business Response
Date: 08/05/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************. Per the
Executive representative, The shipper has been advised that we have completed a thorough investigation, including the shipment's origin and all transit locations.
Unfortunately, we have been unable to locate the missing items. Should we find them in the future, we will promptly notify you and arrange for their delivery.
The Executive team spoke with the shipper on August 2 *****, and provided this information, and requested provide them a completed and signed claim form so the claim
could begin. Also, they communicated again with the shipper on August 5, 2024, advising they needed the additional information for the claims process to begin. All
Claims are settled with the shipper and once the claim is opened and required information is provided it will be settled within 7 to 10 business days.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/06/2024

Complaint: 22070106

I am rejecting this response because:
To make it clear, only Fedex India has contacted me regarding the claim. They are not providing me refund for freight charges, and have asked me to contact the Fedex US for al charges regarding the freight. Fedex ***** is only settling the claims related to non freight charges, such as money I have wasted due to **** appointment cancelation due to loss of required **** document by Fedex.
As per my complaint, Fedex US has not provided me a claims form. Please provide me the form on **************************** Please note that claim with Fedex US will not settle until I get the refund for freight charges.
Sincerely,

*********************
Customer Answer
Date: 08/07/2024

Date Sent: 8/6/2024 7:15:00 AM

Complaint: 22070106

I am rejecting this response because:
To make it clear, only Fedex India has contacted me regarding the claim. They are not providing me refund for freight charges, and have asked me to contact the Fedex US for al charges regarding the freight. Fedex India is only settling the claims related to non freight charges, such as money I have wasted due to **** appointment cancelation due to loss of required **** document by Fedex.
As per my complaint, Fedex US has not provided me a claims form. Please provide me the form on **************************** Please note that claim with Fedex US will not settle until I get the refund for freight charges.
Sincerely,

*********************
Business Response
Date: 08/08/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277404936010.
The shipper and recipient have been advised that we have completed a thorough investigation, including the shipment's origin and all transit locations.
All Claims are settled with the shipper per FedEx policy. Our records indicate you are the recipient. The India Executive Desk has been in constant communication
with you and we called the shipper on August 2, 2024, and August 5, 2024. A claim was opened on August 2, 2024, and has been resolved with the shipper. We

suggest you contact the shipper for additional information.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/08/2024

Complaint: 22070106

I am rejecting this response because:
As per my communication with FedEx *****, they have mentioned that I get all my claims regarding the freight from FedEx US. I have proof of communication with FedEx *****. I cannot accept FedEx US resolution and require them either to instruct FedEx ***** to pay my freight charge or pay it themselves

Sincerely,

*********************
Customer Answer
Date: 08/09/2024

Date Sent: 8/8/2024 1:33:36 PM

Complaint: 22070106

I am rejecting this response because:
As per my communication with FedEx *****, they have mentioned that I get all my claims regarding the freight from FedEx US. I have proof of communication with FedEx *****. I cannot accept FedEx US resolution and require them either to instruct FedEx ***** to pay my freight charge or pay it themselves

Sincerely,

*********************
Business Response
Date: 08/14/2024
Dear ************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277404936010.
As advised previously, The Claim has been resolved with the shipper and that includes the shipping charges. Shipper should allow 7 to 10 business days.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously ordered a package from a US seller for an amount totaling ****** USD When delivery of the package was made, the FedEx did not mention this package was an international delivery, and did not collect customs fees. It was only after I opened the package, long after the FedEx person had left, that I realized it was an international package.A few weeks latter, I received a invoice from FedEx Ground for custom brokerage. The Canada HST was assessed at 102.87$, in addition FedEx invoiced me for a "Disbursement Fee of 11.40$, a clearance entry fee of 62$, in addition to HST for those fees at 9.54$.In total, the added fees from FedEx are at 82.94$. I have never requested that FedEx act as my broker for custom purposes and never signed any contract or came to an agreement with FedEx to use them as my *******. In fact, I was never given the option to go pay CBSA directly trough one of it's inland point of service.The fees charged by FedEx for brokerage are predatory, and given that FedEx forced me to go trough their brokerage service, I find the absurdly high nature of these fees completely unreasonable.This behavior goes against the consumer protection act of *******, in fact, *** got sued in the past for doing something similar: ************************************************************************************************ On the basis that I never entered into an agreement with FedEx to act as my broker, that FedEx practices are highly deceptive, that I was never given the option to go directly to CBSA to pay customs, and that the fee structure was disclosed to me long after the package was delivered, I request that FedEx void the Disbursement Fee, the Clearance entry fee and association HST on these fees and issue a revised invoice that only accounts for the Canadian HST. If FedEx does not agree to the suggested outcome, I reserve the right to make a formal complaint under the Ontario Consumer Protection Act and the Canadian Customs Act.
Customer Answer
Date: 08/01/2024
As requested
FedEx tracking number: ************
Business Response
Date: 08/02/2024
Dear **********************************,

Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the ******************** The invoice for FedEx Ground shipment, number ************ was generated correctly under these regulations. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country, by FedEx,on behalf of the customer. It is regrettable you were not advised at the time of purchase, of international import for this shipment.

Please verify with your merchants in the future, for any probability of Canada import. As a gesture of goodwill, a one-time credit of 82.94$CAD has been applied for the fees requested. The remaining duty and tax balance of 102.87$CAD will remain your payment responsibility. Any future shipments will be eligible for the assessment of duty and taxes.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/07/2024

Complaint: 22069966

I am rejecting this response because:
Hello, I have attempted to make the payment for the revised amount online. When entering my invoice number on the payment webpage, the system says that the invoice number could not be found. Could you please provide instructions so I can make the payment for the revised amount as per your proposed resolution?

Sincerely,

**********************************
Business Response
Date: 08/12/2024
Dear **********************************,

This is in response to your additional inquiry addressed to the Better Business Bureau.

We regret any inconvenience while attempting to pay FedEx shipping invoice # *********. Your invoice had been given a prior credit that the automated system may not have recognize at the time you attempted payment.

Your payment options are to go to online banking and add FedEx as their payee and pay this amount ****** CAD , or you may call our customer service at ************** and pay this invoice with a credit card. You may also send a check via Canada Post to the ****** Invoice address showing.

On behalf of FedEx, we regret any inconvenience. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx guaranteed that I would receive my medication (to help reduce likelihood of a miscarriage, pregnancy loss) by 8pm on 7/30/24. I contacted FedEx 3 times on 7/30/24, all 3 times being reassured the issue escalated to a supervisor, documented and confirmed that my medication would arrive by 8pm on 730/24. Call log: 1:14pm, 2:52pm, 7:30pm. I was told on the last 7:30pm call that if i dont receive it by 8ish pm to contact customer care. Customer care doesnt operate past 8pm PST! Why would they do this to me? Im completely anxious and terrified about the possibility of miscarrying my fetus. Why would they assure me that i would receive it. No local pharmacy carries this compound medication it is NOT easily accessible. My doctor is not 24/7! I am forced to make decisions on my own to prevent a medical issue as a consequence of FedExs intentional misleading information knowing this is a required medication.
Business Response
Date: 08/02/2024
Dear *****,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 11:39 a.m. on July 31st,2024.

Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedEx
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid extra for fedex delivery. My shipment was supposed to be delivered on Sunday 7/28. The tracking then showed there was an exception saying they attempted to deliver but couldnt and it would be delivered the next business day. So then I wait until Monday, I called fedex in the morning and the assured me that it would be delivered on Monday. As to my surprise, the tracking again on Monday showed another exception. I called once again fedex and this time they said there was an issue with the system or something. Again there assured me it would be delivered the next day. The tracking then showed it would be delivered today between 11am - 3pm. At 3pm I called again fedex and they told me there was nothing on their end that looked like an issue would occur and they assured me once again it would be for sure delivered by end of day today. Yet again, the package was not delivered. It now says attempted to deliver but no one was available to accept the package. However I live in a building with 24 hour security and front desk, so there is absolutely no way they attempted to deliver the package. I called them again and all they say is that they have sent notes to the driver and it will be delivered tomorrow. This is absolutely ridiculous and time consuming. Why did I even pay more to be delivered sooner if they cant deliver?
Business Response
Date: 08/15/2024
Dear ********************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/15/2024

Complaint: 22069043

I am rejecting this response because:
Fedex did not provide ANY solution, nor stated that I would be reimbursed for the shipping cost (which I paid extra to be delivered faster and yet because one of their workers did not want to do their job, they decided to lie and say the package could not be delivered because no one was available) AGAIN, this is a 24hour building with front desk/security so that is a lie. Front desk told me that there have been times that if there is a line, some delivery drivers get mad and just mark as undeliverable.
On top of my package being days late, once arrived the driver handled the box without a care, dropped the box super hard which explains the condition the box arrived in (pictures attached) and my item came damaged.
Im only asking for what is FAIR, refund my shipping cost.

Sincerely,

*******************************
Business Response
Date: 08/20/2024
Dear ********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

As discussed, you will need to contact the shipper because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Complaint: 22069043

I am rejecting this response because:
the issue I had was with FedEx, not the shipper. I paid for faster shipment and the fedex driver lied multiple times saying it could not be delivered. When the person package was delivered many days late, it arrived in terrible condition (the drive threw the box on the floor like he didnt care if it would damage anything. FedEx should be responsible to contact the seller and give him a refund if they do not want to refund me directly.

Sincerely,

*******************************
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex not only refused to follow delivery instructions that's been in place for months in regards to ************. But even after filing a complaint fedex refused to return the packages to sender after they were informed I'm refusing it. I was also told an "operations manager" would contact me and after pressing them several times for a time frame I was told ***** hrs and they completely refused. Package was left in an unsecured open area where it will recieve environmental damage instead of a secured location to prevent those issues. Fedex had made a lot of deliveries and followed the instructions until this last delivery. Fedex will be held solely responsible for any package theft and damage for refusal to follow instructions that would prevent those issues.
Customer Answer
Date: 08/01/2024
Fedex is still refusing to honor the delivery instructions after filing the initial complaint. ************. I am refusing this package as well. A 3rs delivery issue occurrence and I will be filing an ag complaint against fedex. Driver and operations manager needs to be fired immediately and packages sent back.
Business Response
Date: 08/16/2024
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers ************ and 277331926260
277665660984 and 277665662450. Deliveries should continue being released your door.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

Customer Answer
Date: 08/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
******************
Gulliver, MI 49840
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Only July 2nd 2024 I made an online purchase. The purchase was for a car part for my child from an online private seller. The seller went to multiple shipping agencies and advised me that fed ex had the cheapest rate. With the price of close to ***** for shipping I agreed to pay a price of ****** for the car part and shipping. On July 8 I was sent a text with a photo of delivery. I immediately saw that the package was delivered to the wrong home. I contacted fed ex immediately to retrieve the package, but I was advised they could not contact the driver. Rather they would contact the local delivery department and get back to me with in ************************** 3 days later and told me the package could not be retrieved . That I would now have to open a claim. And this process would take another 2 weeks to investigate. At the end of there almost 2 week investigation. I receive an email stating I would need to obtain a shipping waiver, from the shipper. That I would have 3 days to respond. As I then messaged the seller immediately, He had a letter for me the following day to submit. Upon submitting the website would not allow me to submit the waiver. I emailed the investigator immediately with picture of the letter and snapshots of what the websites message was. Instead of helping me she decided it was better to close my case. Not only am I out of the ***** for shipping , I am now out of the ***** that was a childs gift. I have contacted them again and I am told there is nothing they can do. How is it fair to use a delivery service, that wrongfully delivers a package with picture evidence. And the company does not refund your money. The money of the product and shipping needs to be held accountable by fed ex.
Business Response
Date: 08/22/2024
Dear *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment traveling on package tracking number ************ was mis-delivered on August 8, 2024..
As a one time exception, we have approved a goodwill gesture in the amount of $144.40 which $75.00 is credit for contents of package and for $69.40 for your freight charges. A check is being mailed to your address.

On behalf of FedEx,we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking Number ************, dumped at the road Again, another package was dumped at the road, the driver claimed delivered at "**************", I do not have a gate. This has happened on 7/27/24 2 boxes, 7/28/24 1 package that I didn't look for because it was raining and wasn't sure where it was, and today 7/30/24.I have made previous complaints about this, that the deliveries must be to the front door, I'm handicapped. Part of the resolution was that I be given a direct contact with the station that these deliveries are coming out of (********, *******************, ****). I have called the 2 numbers each time and there is no answer, no opportunity to leave a message.I have been promised that the issue is resolved, it is not.The other tracking numbers are 4059 6933 0376, 4059 6963 0043, 4071 3789 2443.I cannot understand why this happening and why it can't be stopped. I can't be driving out to the road looking for packages, I have trouble walking and heart issues.
Business Response
Date: 08/05/2024
Dear *************************:

Your report to the Better Business Bureau was received regarding tracking number 408595831132.

We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of **************************************************************************. Upon receipt of your inquiry, local management in our ********** facility was contacted to review this matter and any necessary corrective action will be addressed internally. We understand that any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance.

Per our conversation local management previously contacted you and provided names and contact information should you have a need to contact management in the future.

If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx to file a claim.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
******************
************, IN 47025
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We shipped out a package on 6/26/24, but it never arrived, upon tracking it shows that it arrived in a FedEx location in ********, *** but there was no movement since.I tried reaching out, but i got nowhere with them..
Business Response
Date: 08/14/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your FedEx Ground Economy shipment tracking number 61290328764525680269.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided.
Please follow the processes for filing a claim for our FedEx Ground Economy service.
Thank you for your patience in this matter and we look forward to serving you more favorably in the future.
Respectfully,
FedEx
Initial Complaint
Date:07/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16th, 2024, I shipped 10 packages via FedEx. Out of these, 8 packages arrived on time. However, two packages, with tracking numbers ************ and ************, are missing. These two packages are very, very important to me and I really need them as soon as possible.I have filed a claim with FedEx for these missing packages, but there has been no follow-up on my claim and they just closed them without any action. Despite calling FedEx customer service every day since filing the claim, I have not received any satisfactory response. Each time I call, I am assured that the issue will be escalated and that efforts will be made to locate the missing packages, but there has been no tangible progress or follow-up.I am writing to seek assistance in getting a detailed update on the status of my missing packages. I need FedEx to take concrete actions to locate my packages and provide me with detailed tracking information. The lack of communication and follow-through has been extremely frustrating, and I hope that this complaint will prompt FedEx to take my issue seriously.Desired Resolution:1. Locate the missing packages (************ and ************).2. Regular updates on the investigation status of the missing packages.3. Assurance that FedEx will take concrete steps to locate and deliver the missing packages promptly.I attached the picture of these two missing suitcases in case it helps. Thank you for your attention to this matter.Sincerely,*******************
Business Response
Date: 08/12/2024
Research in Progress.
Business Response
Date: 08/21/2024
Dear *******************:

Our records for tracking number 276825763260 was was sent to our critical package recovery facility. As you are aware arrangements were made to return the shipment to you but was delayed in transit. The shipment shows it was delivered at 3:11 p.m. on August 21, 2024. We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.

On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,
FedEx
Business Response
Date: 08/22/2024
Dear *******************:

Our records for tracking number 276825763260 was was sent to our critical package recovery facility. As you are aware arrangements were made to return the shipment to you but was delayed in transit. The shipment shows it was delivered at 3:11 p.m. on August 21, 2024. We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.

On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,
FedEx

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Business Response

FedEx Corporation is BBB Accredited.