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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,466 total complaints in the last 3 years.
5,077 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************ tracking, I do not understand how you stay in business. I mean Fedex Ground, as Fedex 2day, or faster, never had issue. 1 - Issue one, everyday fedex says they came to my door, I have cameras, been home all day, no one came near my house. I want my package....so here is my thing, fedex always left door tag if they indeed came to the house, why do I see no tag. This is due to they are NOT even coming to my house. Issue number two Tracking ************ This box was crushed, and missing half the contents. I have pics if needed.
Customer Answer
Date: 08/02/2024
Pic of box I received from Fedex, the box has a large Fragile Sticker.....
Business Response
Date: 08/13/2024
Dear **************:

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 401180077384.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. The appropriate level of management has been engaged and your feedback is valued. The location has reached out to you to address your concerns regarding the delivery. FedEx Express shipment is being held for pickup in the local FedEx station. If you have additional questions regarding the shipment, please do not hesitate to contact one of our customer service representatives at (800) GO FedEx (********) for assistance.

Although we extend our sincere apologies for any inconvenience you have encountered, we hope you will understand our position in this matter.

Respectfully,
FedEx
Initial Complaint
Date:07/31/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own an **** business 1550northwoods. On 06/05/24 I sold a sign, shipped on 06/07/24 that was delivered on 06/11/24. I shipped with Federal Express for a total of $33.70, $27.60 shipping and the remainder was for $750.00 insured sign value and signature delivery confirmation. The double boxed sign was delivered to the curb, damaged, next to a garbage can, with no signature confirmation. FedEx has denied my insurance claim, filed on 06/13/24, 3 times for 3 different reasons. When we filed we were told we would be sent a confirmation email with link to claim documents. We never received the email and had to call them back for the forms and were told the claim had been denied due to lack of information. On 06/25/24 we contacted FedEx and sent them the **** invoice and picture. FedEx then sent us the claim forms which we sent back 07/12/24. On 07/16/24 called and checked on claim, were told claim had been denied due to no visible damage to the box. FedEx then turned the claim to a manager who would give us a call. On 07/19/24 a manager named **** left a message that our claim had been denied a third time due to us not providing pictures of our packing process. We tried to call Fedex on 07/22 and 07/24 were told a manager would email us but never did. In fact we had to pursue them throughout this ordeal for any answers or information. The buyer of the sign was very patient but getting anxious, so I decided to offer a partial refund of $300.00, which the buyer accepted and I issued on 07/25/24.
Customer Answer
Date: 08/01/2024
The Federal Express tracking number is ************.
Business Response
Date: 08/07/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The *************************** team member, Hope, is reviewing the claim for tracking number ************.
She called you on July 19, 2024, and there was no answer, so an email was sent requesting additional photos be
sent to her direct email. We have requested they contact you again to discuss further.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/08/2024

Complaint: 22074106

I am rejecting this response because:I had to keep calling FedEx for claim details, each time reconfirming my email address. After the first claim was opened I only received advertising emails, none about the claim progress let alone any requesting more pictures. I received the request for more pictures when I called them. Unfortunately they wanted pictures of how I packed the box, which had been packed and shipped 45 days prior. FedEx has used three different reasons for claim denials without ever contacting the person who received the box to inquire as to how well it was packed. The box was delivered to the curb next to a garbage can without the required signature confirmation, on a box insured for $750.00. I have a long history of packing and shipping tens of thousands of boxes and thousands of feedback about my packing skills. FedEx is hoping I will drop the claim, while still sending me advertising emails.

Sincerely,

***********************
Business Response
Date: 08/08/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As advised previously, The *************************** team member, Hope, is reviewing the claim for tracking number 275626394892,
and will be following up with you regarding their binding decision on this claim.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/14/2024

Complaint: 22074106

I am rejecting this response because:I have now waited 6 more days for an email from Hope at FedEx. This is the fourth or fifth time I have been promised an email, from Hope, and failed to receive even one, now 60 plus days since the initial claim. I did however receive an advertising email from FedEx on how to claim a $10.00 ********* card two days ago. I purchased insurance with a required signature confirmation. I double boxed and expertly packed the item shipped. FedEx delivered the package on the curb next to a garbage can, without their mandated signature confirmation.

Sincerely,

***********************
Customer Answer
Date: 08/15/2024
Complaint: 22074106

I am rejecting this response because:I have now waited 6 more days for an email from Hope at FedEx. This is the fourth or fifth time I have been promised an email, from Hope, and failed to receive even one, now 60 plus days since the initial claim. I did however receive an advertising email from FedEx on how to claim a $10.00 ********* card two days ago. I purchased insurance with a required signature confirmation. I double boxed and expertly packed the item shipped. FedEx delivered the package on the curb next to a garbage can, without their mandated signature confirmation.

Sincerely,

***********************
Business Response
Date: 08/16/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As advised previously, The *************************** team member, Hope, is reviewing the claim for tracking number 275626394892,
and will be following up with you regarding their binding decision on this claim. She has been provided your request and will call you expediently.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/05/2024
I am still waiting for decision on my claim. I have advised FedEx that I settled with the recipient of package for $300.00 and expect that and my shipping cost to be paid to me as they failed to deliver service as promised.
Customer Answer
Date: 09/05/2024

Complaint: 22074106

I am rejecting this response because: I am still waiting for decision on my claim. I have advised FedEx that I settled with the recipient of package for $300.00 and expect that and my shipping cost to be paid to me as they failed to deliver service as promised.

Sincerely,

**** *******
Business Response
Date: 09/06/2024
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.

The *************************** team member, Hope, called you on August 21, 2024 and left voice message, and then follow-up with an email,
however she did not receive a response. You must contact her directly for any additional questions regarding your claim.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward
to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/06/2024

Complaint: 22074106

I am rejecting this response because. I sent an email to FedEx on 8/28 and have been waiting for a response. I have just resent that email.

Sincerely,

**** *******
Customer Answer
Date: 09/10/2024

Complaint: 22074106

I am rejecting this response because. I sent an email to FedEx on 8/28 and have been waiting for a response. I have just resent that email.

Sincerely,

**** *******
Business Response
Date: 09/13/2024
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.

The *************************** team member, Hope, called you on September 13, 2024 and left voice message, and then follow-up with this email:
.Good ******************************** email is to confirm a message I left a few moments ago for you on your phone regarding the concern you have with the referenced Ground Shipment.

For a final decision to be given on your claim I need for the additional information that is required with the attached self-inspection that you previously submitted. Photos of the item were submitted; however, no photos of the outer/inner packaging were included and per our Terms and Conditions the additional photos will need to be submitted. Please attach the additional photos to this email and once I have reviewed them, I will provide you with the updated resolution.

On behalf of FedEx Management, I assure you this matter is being taken seriously.

Respectfully,

Hope I | ******************** | ***************************************************************************

Please respond to Hope directly with the information that has been requested, otherwise, there no additional information that can be provided.
Respectfully,
FedEx
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having an issue with deliveries. I get a delivery date and the items never show. The driver is claiming they "tried to deliver" when I am home. This happened twice this week already! Not to mention the MULTIPLE times this past 6 months. One time they "tried" 3 times before they actually delivered the items.It's getting ridiculous and something needs to change!Tracking Numbers ************ ************
Business Response
Date: 08/14/2024
Dear *********************,

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received for deliveries in your ************** area.

Your concerns regarding driver scan communications have been escalated to the appropriate level of management. Escalated feedback has been provided for corrective actions. Any disciplinary action taken will remain confidential.

Any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance. We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
I'm sure FedEx is aware it took 4 days to deliver one of the packages and 2 days for 2 separate packages. I had filed complaints with customer service via phone and ******* messages. As well as to the companies I had ordered from. Because this experience was not acceptable. I don't order a ton of things but when something that is time sensitive and it took 4 days to be delivered I will be annoyed if not delivered as promised multiple times by multiple people.
I will give the advice of don't tell customer service to say to consumers "I assure/guarantee it'll be delivered today" when they cannot guarantee anything. Because I heard that everyday for 4 days.

Sincerely,

*********************
*******************
******, NC 28152
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday 7/12/24, I sent two packages through **** to a person in **********. The value of each item was 350$. I paid ***** for the shipping of both packages. On July 23, the customer informed me that only one package had arrived and he needed both. I called FedEX and was told by the rep that the package had to go back to the local office and a case opened due to potential damage. She said someone would reach out to me in ***** hours. I requested that whatever happens, the package cannot be delivered to the customer now. She assured me they would contact me about the case before doing anything else. I had to refund him for both packages. I never heard anything from FedEX. On Friday the 26th, I received notice that the package had been delivered to the customer. I immediately called Fedex again and was told that they may be able to go and pick it back up. I called again on Sunday the 28th and was told that they didn't know anything beacuse the California office didn't open until Monday. Today Wed 31st, I received an email stating that the case was closed and they recommend that I file a claim because the package couldn't be found. THE PACKAGE IS ON THE CUSTOMERS PORCH. I callled Fed ex again and a very helpful woman suggested I create a pick up tag for the item however the cheapest shipping was 140$ and I cannot be sure the package is still there. She told me that what had happened was they found the item on a truck and just delivered it because no official hold had been done which is not what the first rep told me about damage. She told me to call another number to try and get reimbursed and have the package picked up. The revenue department at ************ recommended I file a claim to get my 40$ shipping back because there was no guarantee on ground shipping. I am currently out 390$ just on that package alone. There was no damage and I got a new story every call. Very dishonest. Fedex made errors at every turn and everyone apologizes but no resolution.
Business Response
Date: 08/13/2024
Dear ***************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit was processed on 8-13-2024 to the billed account for E Bay on invoice #********* for FedEx return tracking number #************, original tracking # ************.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
****************
*********, MA 02770
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx reported they delivered a package addressed to me with merchandise to a closed building that is under demolition. Their customer service line is just a looping computer voice that will not connect to a human. If you managed to get a human agent, they will not answer your question or connect you to a supervisor.
Business Response
Date: 08/15/2024
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************, was delivered July 31, at 7:40 a.m., to the address provided on the shipping label.
Per our conversation, you informed FedEx that an incorrect address was listed on the shipping label. Please please contact your shipper for replacement or a refund.
We appreciate your patience in this matter.
Respectfully,
FedEx
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been having NUMEROUS issues with FedEx. It's a daily occurrence at this point. Customer service is of NO help. I can't speak to anyone else because FedEx is Fort **** when it comes to communications. We are wasting time and money, hundreds of thousands of dollars, using FedEx and I can't get anyone who has some authority to make action, to call me to speak about this. It's insane, I will be moving all of our daily, freight and container shipping to **** I still want FedEx to contact me so they can right their wrongs. This is unacceptable.
Customer Answer
Date: 08/01/2024
I have a few numbers from our most recent issue; 777663677605 (master tracking) 777635165869 (master tracking) CPU2566642121, CPU1766142081
Customer Answer
Date: 08/01/2024
Account number *********
Customer Answer
Date: 08/01/2024
Account **********
Business Response
Date: 08/21/2024
Dear *********************,

Your report to the Better Business Bureau regarding tracking numbers ************ and ************ were received. ?We regret any inconvenience you experienced as a result of this situation.

Our records indicate your packages were undeliverable, and therefore, were returned to the shipper on tracking numbers ************ and ************ .

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I will continue to work with the Service Recovery team on further issues.

Sincerely,

***********************

, TX 77024
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.07/28/2024 2. $21.17 This is not about the money.3.To deliver my packages to my house not my mailbox.4. My packages are not being delivered to my house.5. All FedEx does is tell me to file a claim with the shipper.6 N/A
Customer Answer
Date: 08/02/2024
case number C-********* Ref-***** for tracking number 403406125900

The issue is that the driver left my package at the mailbox which is on a busy road and is 2000 feet from my house.
Then he lied and said he left it at gated driveway. There is no gated driveway and has never been one for 40 Years on my driveway.
FYI I put this information in my original complaint.
Business Response
Date: 08/13/2024
Dear ***************,

This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 403406125900 .

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************
******************
********, ** 20176
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TRACKING ************ We provided a form called a completed ***** document since July 15, then received additional very long forms to fill out. We provided those two. Then yesterday, July 30 I called and was told that they need "Additional documents". *************************** emails me and it's the same completed ***** document we provided on July 15th! If I don't call, nothing happens. Our packages are somewhere in limbo and not moving due to incompetence from not recording documents that were promptly provided. We need our shipment asap!
Business Response
Date: 08/12/2024
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of these shipments and your concerns regarding the clearance process with Customs. Tracking number ************ is pending customs clearance.

In accordance with the FedEx Terms and Conditions, Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and ******************** the Fish and **************** and the ********************************* in the **** and comparable agencies in the destination country) may require additional time for clearance.
More information on FedEx Terms and Conditions can be found on line at ********************************************************************; and continue to monitor fedex.com for a custom's release scan.

We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/20/2024

Complaint: 22071300

I am rejecting this response because they have done absolutely nothing to resolve this issue. It's been over a month and I don't have thousands of dollars worth of merchandise.

Sincerely,

*******************************
Business Response
Date: 08/21/2024
Dear *******************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate FedEx tracking number 276971634480 was tendered to FedEx on July 12, 2024. In accordance with the FedEx Terms and Conditions, Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and ******************** the Fish and **************** and the ********************************* in the **** and comparable agencies in the destination country) may require additional time for clearance.  We understand your concerns regarding the delay in transporting and processing clearance with Customs for this package. Please understand that any shipment crossing an international border is subject to clearance by the local government agencies and may incur delays.

Our records indicate the MPS shipment was released by Customs at 3:40 a.m. on August 21, 2024, please continue to monitor fedex.com for a proof of delivery.
We hope that we will have future opportunities to serve you more favorably.

Respectfully,
FedEx
Initial Complaint
Date:07/31/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1st, 2024, I called FedEx to schedule a Freight shipment. I am a private customer, and I've never used this service before, so I called to get a quote and order the shipment from a customer service representative. The FedEx representative gave me a quote of $299. I asked her to double-check this price several times because it sounded too cheap. She told me that this is the correct price and that it reflects a 70-90% discount on my FedEx freight account. After the shipping was completed, I received an invoice for $4,106.73. I've been trying since to contact FedEx customer service by phone and email. I spoke to dozens of FedEx representatives, but no one seemed to be able to help me. It seems that there was an error with the invoice and that no discount was applied, but I can't get anyone to help me fix this. Here are all the relevant details: ** Freight bill no: ********** ** Account no. used when placing the order: ********* ** Account no. assigned upon pickup: ********* ** Original quote no.: ********** ** Original pickup reference no.: 0702SJC215402 I don't understand how the final cost of the shipping is over 10 times the original quote. I also don't understand why no discounts were applied to my shipping, despite what the sales representative has promised me. I would have never placed this order had I known that this would be the cost, and I would have not approved the shipping if someone would have contacted me about this expected difference in pricing upon pickup. Finally, I don't understand why I can't assistance from anyone at FedEx, despite making so many attempts on my end.
Business Response
Date: 08/27/2024
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the billing on Freight tracking number 953137866-2,
and Freight Billing has authorized a One-Time credit of $730.14, as a Goodwill gesture. The remaining balance due is $1,186.15.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and
we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************************
*******************************************************
****************
Initial Complaint
Date:07/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time an order is sent via FedEx, the package is either never delivered to me or delivered to an incorrect address. Our county assessors and ************************************* 2005, but the address was not updated through **** until early 2023 when I purchased the home. The update also allowed the *** system, online maps, and other delivery carriers to correctly see my address. Multiple times our package has been delivered to an incorrect address, attempted delivery, or I have had to contact the seller immediately upon ordering to change the delivery address to a pickup location once I saw FedEx was the carrier. I have one contact at a local FedEx who is willing to assist when she can, but she cannot seem to resolve my issue.
Business Response
Date: 08/08/2024
Dear ***********************************:

Your report to the Better Business Bureau regarding tracking number ************ was received.
Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

We certainly regret any inconvenience you have encountered Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx

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