Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dashcover on 6/28/24 for the amount of ***** and paid 40 dollars for 2 day shipping through FedEx. FedEx is showing the package as delivered on 7/10/2024 but I never received the package. The delivery confirmation picture is of some random grass on the side of the road. 2 day shipping took 6 days and then got lost. The shipper and FedEx are pointing fingers at each other telling me Talk to them about it.

  

  Business Response

  Date: 08/02/2024

  Dear *********************: 

  This is in response to your inquiry addressed to the Better Business Bureau.

  Our records indicate the shipment on tracking number ************ was delivered at 2:32 p.m.  We are concerned to learn of your report that the shipment was not received.   Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx  

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22078132
  
  I am rejecting this response because I contacted the shipper when FedEx gave me the same answer before.  All they tell me to do is to contact FedEx because FedEx lost my package. The shipper was quite helpful and even gave me the information on how to file a claim with FedEx.  This is classic refusal to take responsibility for your actions.  Your drive lost my item. Point blank. Stop telling me to contact the shipper.  They feel as if why should they have anything further to do with this. They did not lose it.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/05/2024

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  FedEx values your business. We have received and processed your claim request on tracking number 276684077607.
   
  Unfortunately, upon completing our investigation, we must respectfully maintain our denial decision.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22078132
  
  I am rejecting this response because this is classic big business not accepting responsibility for there actions. I promise you no one from FedEx even took an actual Close look at the delivery picture. Idiots. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past month, I have called FedEx to add my new construction address into their system. This address is a residential valid **** address. I am having to rent a large truck to pick up my large deliveries at a nearby pickup center. It should take one call to get this right. My support cases are: tr3042445, tr3052490, ********, tr3056846, tr3084201. Please add my new address to your system and I will also sign up for delivery manager once corrected as that also states I have an invalid address.Thank you

  

  Business Response

  Date: 08/07/2024

  Dear ***************************:

  Dear ***************************: 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.  Future shipments should be delivered correctly to your address. 
   
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully,  

  
  FedEx   

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  W274n4919 s ************************************ WI 53072

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2023, my office took an International FedEx package to a FedEx location for delivery destination in **************. The FedEx attendant filled in all required documents for an overseas transaction at their office on the ********************** near ***********. The package contained clothing, fabric, personal effects, and clothing for a wedding addressed to *************************** ***************************************************************. A payment slip in the amount of $198.15 The reason for using FedEx as the carrier was to have the package delivered quickly in about one week, as they proudly advertise. One month elapsed and the package was not delivered. I was told the package could not be found. It was not until October that FedEx officer ******* claimed that the package was found. He stated that the package would have to be returned to the US and Duties, Customs service, etc., of $39.70 in total had to be paid by my office and I would receive an invoice. He explained that the payment was needed from my company before the package was returned. Also the original charge of $198.15 would be waived. I reluctantly agreed. Also, the invoice was received for $39.70 and was paid. I thought that the matter was resolved.Contrary to what the FedEx officer told me I have been billed for both outgoing and incoming charges for a package that was not delivered in the amount of $512,81.After speaking with numerous FedEx senior officers, I explained the inconvenience and FedEx did not provide a service that warrants payment. However, I was told that ******* had no right to make any agreement with me and I have to pay both the outbound and inbound package charges although it was not delivered, and no consideration given for the inconvenience.ENG *********************** feels that this action is grossly unfair, and I am asking thar the Better Business Bureau consumer affairs rule in our favor, and FedEx should embrace their agreement and not renege on their promises.

  Customer Answer

  Date: 08/02/2024

   

  The tracking number information requested is 782464282246

  The return tracking number is 817712512589

  Also, my mailing address is ************************************** (Not ****************)

  

  Business Response

  Date: 08/09/2024

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
  
  Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there! I brought 3 items from ******* around the beginning of last week (07/22). It was a mattress, bed frame, & dresser. The mattress was the first item that was supposed to arrive on Thursday, 07/25. On that day around 5:39pm, i got an update saying my package was delivered but it was not on my door step. I saw a FedEx truck going past my apartment that evening and it stopped a little down the street at the opposite side of the complex so I figured he accidentally dropped it off at the wrong door. I walked around the area & did not see the package anywhere, so right then I called FedEx customer service, and they put in a claim. They really did not do much in my opinion to solve the issue. They said a case manager was going to call & get in touch with the driver so that they could go back out to retrieve it. But I had to give customer service a callback multiple times just to see if anything was progressing. On Monday 07/29, I had a replacement sent out by ************ was scheduled to deliver Wednesday, 07/31. I truly believe that the FedEx driver is stealing my package. It was delivered around 6pm both times, and Im sure it was sent to the same exact apt door looking at the pictures. Only difference is the second time, the bed frame delivered 7 minutes before the missing package claimed it was delivered, so theres no way it shouldve been sent to the wrong apartment AGAIN. I made sure that the Apt # was correct and made a FedEx profile with my exact address and delivery instructions. I walked around the area again and didnt see my package even though others had their FedEx packages at their ********** had just been delivered 20 minutes prior. FedEx CS is again giving me the run around. I cant get in touch with an actual manager or the specific location. There just seems to be no urgency or care into my package that the same FedEx company delivered twice at the wrong door, but was able to get it right for the bed frame. Something shady is going on.

  Customer Answer

  Date: 08/22/2024

  This message is in regard to my complaint submitted on 8/1/2024 against FedEx Corporation. My complaint ID is ********. The first FedEx tracking number for the first original package is 277427847276. The second one that had to be shipped out was 277629464600. 
  I can also give you the case numbers just in case it will be beneficial. The first is C-157071966 (original). The second is C-157702945.

  

  Business Response

  Date: 08/30/2024

  Dear *************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking numbers ************ and ************.

  We are concerned to learn of your report that the shipments were not located at your address.?

  Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.?

  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.? 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx is lying about delivering packages. I was supposed to have a package delivered today. Ive been sitting home all day and FedEx lie saying that They couldnt deliver my package because no one was home. Im sitting at the door with the door open. They never came by and the representative. I spoke to on the phone just dismissed me and didnt even bother to try to help.

  

  Business Response

  Date: 08/05/2024

  Dear ***********************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate the shipment was picked up from a FedEx facility on August 1, 2024, at 4:25 p.m.
  
  Your concerns regarding the handling of the delivery as well as the poor customer service experience have been brought to the attention of the appropriate management and will be addressed internally.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been a numerous of events in the past week and a half regarding packages either being delivered late or not being delivered at all to my location with drivers blatantly driving past my location or not showing up at all. There are two packages on 7/24/24 tracking numbers ************ & ************ where we first confirmed with FedEx at 11 am that these packages (since they were late already) were going to be held at the facility. My managing partner gets to the facility, staff mentions that they were loaded on the truck out for delivery. We waited all day for fedex to arrive and on 3 different occasions FedEx has driven past my location. What ended up happening is my managing partner went back to the hub facility and they coordinated for her to meet the driver at a ********* parking lot at 9:35 pm - the tracking numbers show release at that time as well. Another incident tracking number ************ - standard overnight - history of the tracking number shows that there have been 2 attempts to deliver prior to myself going to pick it up at the hub location before they kick it back to the sender which wasn't true at all. A 3 day delay for standard overnight.. I have cameras on my property that match all the times and no shows by the FedEx driver. Upon calling to file a complaint with customer service, a supervisor, the business accounts executive team and Revenue services; FedEx's money back guarantee is absolutely nonsense. They're people who manipulate the system to have a line item in the tracking number saying that they have attempted a delivery when in reality the drivers don't even show up. We run a time sensitive information and spend thousands on FedEx a month with the expectation that things will be delivered in a timely manner. It definitely doesn't just impact our business, as I awaited at the hub location in **********, many FedEx customers mentioned the same thing. Driver blatantly drives by, tracking shows customer not available

  Customer Answer

  Date: 08/01/2024

  777510800636
  777368827183
  777120274653

  Are the three tracking numbers - the link only allowed to enter one
  

  

  Business Response

  Date: 08/06/2024

  Dear *****************************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers ************, 

  777368827183, and ************, of which you advised the courier did not make valid attempts of delivery and just drove bye address.

  The Express manager called you on August 2, 2024, and left voice messages, and then spoke with you on August 5, 2024, to discuss further.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  **********************************************

  ***********************

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I organized few boxes to be shipped with FedEx some of the boxes got lost but was returned to me 1 boxes out of the pile was never returned to the shippers FedEx still have my box at the on delays sitting on site call many times file lot of complain to have my box return to me .I'm still waiting on my package to be released to the shippers Shipped was July 2023 I will like to have my package returned to the shippers in ***** ******* .

  

  Business Response

  Date: 08/02/2024

  Dear ****************,

  We value your business. We have received your claims request and upon review, we cannot process your claim.

  Our shipping contract is with the business paying the shipping charges and shipped your package to you. Our contract with that customer does not allow us to pay claims to the recipients of their shipments.

  Please contact the shipper for any issues of loss, damage, or delay to your shipment.

  We hope this has not caused you any inconvenience, and we look forward to helping you in the future with all your shipping needs.

  Sincerely,

  FedEx

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a thorough review of my ongoing dispute case concerning a transaction with ******** Despite multiple attempts to resolve this issue directly with ******** I have encountered significant obstacles and unresponsiveness from their customer service department.On May 28, I engaged in a live chat with a ******* representative, who provided me with an alternative phone number to resolve my issue. I called this number six times on the same day. Enclosed, you will find screenshots of my phone call history as evidence of these attempts. During these calls:1. One agent disconnected the phone call abruptly.2. I requested to speak with a supervisor during two separate conversations, but my requests were ignored.3. One agent had limited English proficiency, resulting in an unproductive conversation.Additionally, I am including a screenshot of an email I received following the call that was disconnected.The core of my dispute stems from a package I sent via FedEx on May 14 at approximately 4 PM from the FedEx location at ********************************************. This package,which ******* is responsible for as the shipper, has not been delivered. Despite contacting the Lakewood FedEx location and their toll-free number multiple times, I was informed of processing delays for FedEx ground packages and advised to wait an additional day or two.Given these circumstances, it is evident that ******* has failed to fulfill their obligations and has been unresponsive in addressing the issue. As the shipper, ******* needs to file a claim with FedEx for the lost package.I kindly request American Express to review this case comprehensively and consider my dispute favorably due to the documented difficulties and *******s failure to resolve the issue.

  

  Business Response

  Date: 08/13/2024

  Dear  ***************************** ,

  
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Research was conducted surrounding the May14th, 2024 date indicated. The appropriate manager was engaged for escalation support.  Our research indicated that a label was created; however, the package does not appear as tendered to FedEx, or ever in transit. Additionally, we have exhausted all resources and were unable to confirm a package location with these contents.
  
  Because your financial arrangements are with the merchant, you should contact them for further assistance regarding reimbursement or replacement. The payer of record may contact FedEx for any support needed with claims. On behalf of FedEx, we regret any inconvenience you experienced as a result of this situation.
  
  

  Respectfully,

   

  FedEx

  
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 packages that have not been delivered to my business by FedEx. I have been on the phone with customer support. I tried filing a complaint with them. They have promised the packages will be delivered the next day. None have been delivered. I have spoken to someone daily and keep getting the same story over and over. I dont know what else to do at this point. No one will help me get a resolution.

  

  Business Response

  Date: 08/06/2024

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 9:23 a.m. on August 2nd, 2024.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was paid to be delivered on 7/31/24. I watched the mapping provided by FEDEX on their site. As I watched, instantly the FEDEX site said "we tried to deliver".....knowing I hadn't left my house, I tried to contact FedEx but they make it so you can't reach them. I took a screenshot within 5 minutes of the "fraudulent" attempt. FedEx has the ability to know if the driver is at the physical address of the attempt, but refuses to address the situation because they are liable to the shipper for the refund. If the driver records an attempt, they have plausible deniability. They have the ability to verify if the driver was at the location but refuses to use the technology because it would result in mandatory refunds. This is corporate fraud.

  

  Business Response

  Date: 08/07/2024

  Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This is being addressed internally with the drivers serving your area.

  Our records indicate the shipment on tracking number 401079071508 was delivered at 5:52 PM on August 1, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22075052
  
  I am rejecting this response because: they stated the package was delivered a day late and appologized but never addressed the fact that documents were falsified to withhold refunding the shipping charge due to a late delivery.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/03/2024

  Dear *************************,

  Your report to the Better Business Bureau regarding Tracking Number ************.

  We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling on package tracking numbers ************.

  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement. The shipper can then contact FedEx for any assistance that they require while requesting credit for shipping charges.
  

  Respectfully, 
  FedEx