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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,466 total complaints in the last 3 years.
5,074 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I used easyship that recommended that I used fedex so I did to ship something to someone in ******** and my package never got delivered and was taking by customs even though I got an email stating my packaged had cleared customer and would soon be delivered which it never was *** every time me or the recipient called we'd get a different answer or they would give us email addresses or phone numbers that wouldn't work and when I finally filed a claim they denied it saying it didn't meet the requirements but im trying to figure out why they would send me an email saying it cleared customs but is now in customs possession and I would either have to pay $600 to have it released or $300 to have it returned to me and in the claim I didn't even ask for the retail value of the items I just want the $524 that was the cost of the items in a used condition even tho I purchased both brand new
Business Response
Date: 08/30/2024
Dear Customer:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 776929470325.

We will continue to work towards a resolution and provide updates to you when they become available.

On behalf of FedEx,we regret any inconvenience you may have encountered.

Respectfully,
FedEx
Customer Answer
Date: 08/30/2024

Complaint: 22085589

I am rejecting this response because: this is completely ridiculous you guys give me email addresses that either don't work or don't respond or im being told I have to pay the broker fees to have it returned this isn't right

Sincerely,

*******************
Business Response
Date: 09/09/2024
Dear ***,

The shipper must secure their own Broker for custom's processing to return the package to the sender. If a broker is not secured, the package will be abandoned.

A claim has already been processed in the amount of $100.00 according to the FedEx Terms and Conditions.

Respectfully,
Fedex
Customer Answer
Date: 09/09/2024

Complaint: 22085589

I am rejecting this response because: no where did it say that I must secure my own broker and on top of that you guys told me to use you fedex preferred broker but gave me links, emails, and phone numbers thar were no longer in service as for the $100 that was a good faith payment and not at all apart of the claim because I'm nitbsure how stupid you guys think I am but I would never have accepted any type of settlement that was $100 for a laptop iPhone and a custom piece of art that I had multiple offers of at leat $1000 that I was doing you guys a favor by not including it in the claim and I did yall another solid by only asking for the lowed used market value of the items anyways

Sincerely,

*******************
Initial Complaint
Date:08/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx not only delivered a package of mine to the wrong address, on top of that they concluded that they successfully delivered the package to the correct address when I can verifiably prove them wrong and suggest that I go back through the vendor instead of correcting their mistake.The place they delivered the package to was *****************, which I called and told them when I recognized the building in their delivery photo. A simple ****** Maps search will tell you which place is ***************** and which is not.
Business Response
Date: 08/06/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 713197002773.
We are unable to retrieve package after several attempts by driver. The Ground facility manager called you on August 5, 2024, to provide information. We understand you have
contacted the shipper regarding the package.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/02/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having constant problems with deliveries being left where I called not to, thrown on ground in driveway or not attempted delivery at all. Can someone call me please.? I was assured months ago this wouldnt happen again. Still is.
Business Response
Date: 08/21/2024
Dear ***** *****,

This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 27703140387.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/21/2024

Complaint: 22085044

I am rejecting this response because: same thing keeps happening even though you said it will be addressed.

Sincerely,

***** *****
Business Response
Date: 09/13/2024
Dear ***** *****,

This is an additional response to your recent inquiry addressed to the Better Business Bureau. Our apologies that we may not have answered to your satisfaction.

FedEx takes your complaints very seriously. We understand and are concerned to learn of the issue regarding a shipment being released in an inappropriate manner. We have been trying to reach to further discuss the situation.

Please be assured that this has been forwarded to senior management for review and any necessary corrective action with drivers serving your area. As per our prior discussion, a direct phone number was made available to you to assist with any future shipments and to monitor this resolution. Local management has verified they are in touch with you to further discuss and work for the needed resolutions.
On behalf of FedEx, please accept our sincerest regrets for any inconvenience you were caused. Your business is very important to us and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx does not offer any live agents, only dumb bots. I called FedEx to schedule a pickup. The dumb bot asked me multiple questions, which I answered and wasted 15 mins. Not sure if anything registered because I was then transferred to a live agent, who asked me the same questions again. So, an express pickup was finally scheduled. For reference - the pickup number was GVLA3129. There was a 2 hour window given to me. The driver came 2 hours outside the indicated window. He did not scan the return label, so I could not locate the package after it was picked up.I called FedEx, and I could get past the dumb bot as the tracking number was nowhere to be found in their system, and there is no live **** I saw the package siting on my doorstep a couple of days later. No notification, no ringing of the doorbell by the delivery guy,, nothing. It could have easily been picked up by someone else. Will FedEx take any responsibility then?Since FedEx does not have any concept of customer service, with no other option, I posted on ******** Someone from FedEx again asked me a bunch of questions but could not provide any solution.Now, I have to reach back out to the recipient, get another return label and start the process with the dumb bot again.
Business Response
Date: 08/21/2024
Dear ************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your shipment.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.Information regarding various methods to contact FedEx are available at ********************************************************************************************************************** satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx,we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
FedEx
Initial Complaint
Date:08/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/12/2024 I ordered an iPhone 15 online from ******* Wireless. The item was received by FedEx in *******, ** on 7/15/2024, FedEx tracking# ************. According to FedEx, the item was missing (possibly stolen) from the box. I reported this issue immediately to ******* on 7/16/2024. On 7/30/2024 a fraudulent purchase was made in my name online with ******* for another iPhone 15; I contacted ******* immediately and they canceled this order. On 8/02/2024 someone came to my home looking to buy a vehicle based on an add placed on ******** Marketplace. I did not place any ads but my address was giving out by an individual I do not know. I believe whoever at FedEx stole my phone also stole my personal information; now I am a victim of internet fraud. Also, FedEx still has my tracking number OPEN. I contacted FedEx again, but they are doing nothing to assist in this matter. The FedEx case number is C-156599529 Ref-*****. This same situation happened to a colleague of mine who also lives in the city of *****, **. Someone at the FedEx Warehouse, *******, **, is stealing items!
Business Response
Date: 08/07/2024
Dear ***********************

Your report to the Better Business Bureau regarding tracking number ************ was received.
The issue has been documented on case number C-156599529. It was brought to the attention of appropriate management and security, to be addressed internally. Per our discussion, your case has been closed after our investigation was completed. Regrettably the package was damaged and the contents were not recovered. As your financial arrangements are with the with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies. The shipper may contact FedEx for any needed support on their claims processes.
FedEx takes your concerns very seriously. However, any results of ongoing investigations or employee discipline will remain confidential. We recognize the importance of protecting our customers personal data. As a trusted global company, we are committed to compliance with local and international data privacy laws and standards. Additional information is available for your review at *********************************************************************************************************************

On behalf of FedEx, we value the trust our customers place in us, and regret this was not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1- I had shipped an envelope to ****** and I paid the most expensive sevice so it will arrive on friday 7/26 2- on friday 7/26 I got an email from fedex saying UNABLE TO DELIVER to - WE TRIED TO DELIVER MARKOPOULO 3- The city of MARKOPOULO is 5 hours away from the recipient address on my envelope. 4- I called fedex and was told , SORRY FOR THE MISTAKE WE WILL RE DELIVER ON MONDAY - thanks for letting us know , I asked for credit since it will not be delivered on time and the fedex *** said call back on monday once it is delivered and we will issue a credit 5- I called on monday and the billing department said to file a claim on line and complete the form and wait 2 days to get an answer.6- 2 days later I checked and the answer says - We are sorry! Your request for a billing adjustment has been denied because of the following reason: 08 RECIPIENT NOT IN / BUSINESS CLOSED 7- I called fedex again and they said send an email to ********************************** to dispute the outcome 8- Today I got an email again. Saying sorry. Your dispute was denied.The address I had shipped to is a residential address NOT A BUSINESS . The client was home waiting for the package on friday but FED EX tried to deliver this package to a city that is 5 hours away. That is fed ex mistake not mine and I am asking for a full refund of the price i paid for the fastest service.
Business Response
Date: 08/08/2024
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number 777586898695.
According to our records, your package was delivered on July 29, 2024, at 11:25 a.m.
This shipment was scheduled for delivery by 6:00 p.m. on July 26, 2024. Our records indicate a delivery attempt was made on that date, at 4:13 p.m., therefore, this package is ineligible for our Money Back Guarantee.

As a gesture of goodwill for customer satisfaction, a gift basket has been shipped to you on FedEx Tracking number 278003496227.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,
**********************
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continuously delivering packages to wrong location. This is an ongoing issue and u cant even get anyone on the phone to stop it when you clearly see they have taken a picture of the wrong home but this time I cant even get the item back cause its out of stock the numbers on my house are big why do they keep delivering my packages elsewhere enclosed is the pic of where you delivered and my house Im so tired of fed escaping this every other package
Business Response
Date: 08/19/2024
Dear *******************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************ ext ******, and refer to your tracking number when calling.

We appreciate your patience while we work to resolve this.

FedEx
****************
Business Response
Date: 08/27/2024
Dear *******************************,

This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 408615789737 .

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was away on a family medical emergency, placed a vacation hold on items and would deal with it at later day. Due to unforeseen circumstances my stay was extended and Fedex only has a 14-day vacation hold. When I received notification of expected delivery on 7/29, contacted Fedex to re-route shipment for hold for pickup. Automated system confirmed receipt of my request and held options around 10:40 am. Noted that scheduled estimated delivery was 2:40 pm. Later, that evening noted a text indicating "received a delivery confirmation as of 7:56 pm". Immediately, contacted Fedex @9:01 pm, asking? 1) Why was this delivery made when a previous request was made for re-direct and hold for pickup? And if in fact the driver was going to make an unscheduled delivery, why would he leave in my walkway in the current weather conditions? I stated that I have fully covered the front porch. The 1st representative I spoke with stated that the items were already out for deliveries on truck and perhaps the driver did not get updates in a timely manner. Thats logical excuse but highly unlike that the drivers iPad is not updated within an 8-hour window. None the less I escalated to a supervisor. My major concern was my re-direct request was disregarded, the placement of the shipment under current Georgia weather conditions. Furthermore, I was not home to receive or inspect shipment, that was the main purpose of the re-direct request. Representative 2 Supervisor, somewhat apologized and noted that they would follow-up with the driver and see what happened in the communication and why the packages were placed in the walkway. I should receive an email notification with updates or follow-up call within 24 hours. I stressed to the Supervisor that I was currently away on a family medical emergency and did not know as of that date any time when I would return and needed those items removed immediately.
Business Response
Date: 08/06/2024
Dear ***********************:
Your report to the Better Business Bureau was received.?

Our records indicate the shipment traveling on tracking numbers 777331615062 and 777331615485 was delivered and released at 7:56 p.m. on July 29, 2024. As we discussed, your request for a hold was not processed.

According to FedEx Ground tariff under Liabilities Not Assumed:

Our compliance or noncompliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient, including requests made by the recipient for delivery options using FedEx Delivery Manager.
We are very concerned to learn of the reported damage to your shipments. However, there was no notation of damage on our shipping records. The shipper can contact FedEx to file a claim. As you are aware arrangements need to be made with the shipper for pick up and return of these packages.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you in the future.

Respectfully,
FedEx

Customer Answer
Date: 08/07/2024

Complaint: 22079314

I am rejecting this response because:
Because I'm now experiencing issues from 3rd party shipper getting Fedex a call tag. As I originally stated, I'm away dealing with a family emergency. Now in order to get a call tag shipper is asking for pictures of enclosed items if it's severe damage they do not want item back. Items are in original shipping containers may be the only actual damage. Had the items been redirected as requested I would have showed up at Fedex location to refuse items and had them return to sender.

Sincerely,

***********************
Business Response
Date: 08/08/2024
Dear ***********************:
Your report to the Better Business Bureau was received.
We regret your previous request for a hold was not processed, because your shipment was on the van for delivery.
We ask that you contact the shipper to make arrangements for pick up and return of tracking numbers 777331615062 and 777331615485. Our records show these were delivered and released at 7:56 p.m. on July 29, 2024.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you in the future.

Respectfully,
FedEx
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx does not deliver to correct addresses, they leave packages 30 miles away. FedEx doesnt care where they leave my packages. This isnt the first time this has happened with this company. We would like this problem solved.
Business Response
Date: 08/05/2024
Dear : ****** Deal,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 277660914190.

Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in **************. This will be addressed internally with the drivers serving your area. I have received a response from the manager that the driver has gone back retrieved and delivered it correctly.

On behalf of FedEx, we regret any inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** Deal
HC 73
************, SD 57622
Initial Complaint
Date:08/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex is unable to handle and deliver packages.Twice now AFW has sent me the missing screws for a table I have bought from them Twice Fedex has lost the package of screws. Kept telling AFW to use ***** that FEDEX is not a good services. Have already open one complaint against FEDEX cause the driver refused to drive up the long drive way, no fence, no gates, and deliver to house. Instead, driver would just throw package out by trash can down by road. Last delivery from ********** went missing, but said delivered. FEDEX use to be a really good company. The driver use to have, and I would talk. The driver always placed package on porch days I was not around.Never had any packages lost by FEDEX, until this year. New driver, and I guess the use of 3rd parties which are not reliable. Anyway, trying to use anyone but FEDEX at this point.If you are a business, please note how bad FEDEX has messed over AFW....TRACKING: ************ *********************************************************************************************************************** Sent: 6/26/24 Lost: 7/6/24 TRACKING: ******************** ************************************************************************************************************************************************ Sent: 7/24/24 1st Delivery date: 7/26/24, 2nd Delivery date: 7/29/24, 3rd Delivery date: Today, 8/1/24 Package last seen/moved 7/29/24 I have no faith that FEDEX will ever deliver the screws.In addition, I can not get AFW to respond to me at this point, which means I will have to open another complaint against the,Between AFW and FEDEX I can not get the parts needed to finish putting table together.
Business Response
Date: 08/05/2024
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.
Local management has contacted you and addressed your previous dissatisfaction with the handling of the shipment traveling to your address of ******************************************* An internal review has been performed with the driver serving your area to prevent a recurrence.

We regret that tracking number 746669270171 has not been received. Although additional research has been conducted,unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/05/2024

Complaint: 22078144

I am rejecting this response because:
Fedex can not find two different packages sent from same vendor.
I gave 2 tracking numbers, they only responded to 1.
Their easy out is to send me back to AFW.
I have been in touch with AFW, and ask that the 3rd time they send to use USPS.
Nonetheless, FEDEX should explain the other tracking number given.
They should explain how they lose it twice coming from same place, being lost in transit to ********

Sincerely,

*****************************
Business Response
Date: 08/06/2024
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.
We regret that tracking number 61290273393120000113 has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/06/2024

Complaint: 22078144

I am rejecting this response because:
A company that is entrusted with a package for delivery, which is the whole business, should be able to tell me at least were one of two shipments of replacement parts went.
Their canned response "We value the trust our customers place in us" does not jive with the response of, sorry, can find.
This complaint maybe closed, as until they find 1 of 2 packages I will never accept their "canned" responses.
Company should not be A+ rated.
Lost the package twice in a row, to same customer.
Maybe I am just the one getting such bad service from FEDEX.
Will avoid when ever I can.

Sincerely,

*****************************

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