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- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,466 total complaints in the last 3 years.
- 5,073 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package was never delivered to Ruby ** 99768-01105. Contacted FedEx multiple times only to have them say it was delivered and signed for. Driver left it in ********* **. Finally spoke with a supervisor who promised that package would be shipped to Ruby and he would email me with confirmation. That never happened.
Business Response
Date: 08/13/2024
Dear : ***********************,
This is in response to your inquiry addressed to the Better Business Bureau.
Unfortunately, we are unable to provide you with any details regarding this shipment, because your name and address are not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you and to provide you with the correct tracking number.
I hope that this information is helpful.
Respectfully,FedEx
Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx uses deceptive practices. We stayed home for the duration of our delivery window. Our package never arrived. We remained home through the evening, sitting in our living room by our front door. We also have a camera. FedEx was never here to attempt delivery, but they falsely claimed they were at 8:09pm. Both my husband and I will attest to be home and in the living room.Business Response
Date: 08/06/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of shipments ************ and ************ traveling to your address. We know how important it is that your packages are delivered on time, and we remain committed to work with you on ways to leverage our network flexibility.
Our records indicate delivery was completed on August 4th at 6:17 p.m., 2024. Please accept our regrets for the early tracking circumstances for these shipments that were not accurately communicated on August 3rd. Any exception to our service, regardless of cause, *** produce undesirable consequences for our customers, and we truly regret any difficulties which *** have been caused in this instance. Your concerns regarding FedEx.com, and driver scan communications have been escalated internally. Your feedback is valued for service improvements.
On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.I hope they truly escalate this concern because in addition to fraudulent claims of delivery attempts, their proof of delivery (attached) is not our home AND does not even show the packages. As a business, they need to do better.
Sincerely,
********************************************************, MD 21224Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delivered my package to the wrong address. Not only my was the picture proof of delivery absolutely horrendous, but my shoes were stolen to boot. I ended up finding out where they had left my package with the very crappy picture I was sent and when I confronted the housing unit, only one person answered. She said she had put the packages in the mud room of the unit and when I arrived later, they were gone. So one of the units was lying and I even had the police come to investigate. Nothing came of it and my kicks were long gone. I filed 2 claims and no one got back to me over the course of 48 hours, so I decided to call FedEx directly. When I did, they ultimately said there was nothing that I could do but file a shipping claim with the shipper. So they made their problem **** and my problem. They did absolutely nothing for me but fudge up my shipment and blame it on everyone else when I tried holding them accountable. Theyre an absolutely horrendous company that doesnt give a s*** about the people who make them possible. I will NEVER use FedEx as a carrier ever again. I suggest you all do the same.Business Response
Date: 08/13/2024
Dear ***************************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 277677784933.
After further research, our records indicate your package was delivered on August 2, 2024, at 11:56 a.m., to the address listed on your attached order, which was ***********************************************
If the shipment has still not been located, please contact the shipper for a refund/replacement.
Respectfully,
FedEx
Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had 5 packages that were supposed to be delivered by Fedex. On all 5 occasions I have heard the excuse of "the location does not exist" or they delivered to the wrong address. Even after my numerous calls to FedEx explaining to not use ****** maps and look with their eyes to see a huge apartment building. They have lost a package worth $200 and have yet to return my call. Today I got another package that they still delivered to the wrong address. Let me be clear when I say it is only FedEx that does this, ********** and amazon have no problem delivering my packages. Now with my $200 package missing I'm livid. Nobody calls back. I demand to have a solution. I've told this company 5 different times that the huge apartment building is the correct address and they have purposely avoided the building and misplacing my packagesBusiness Response
Date: 08/07/2024
Dear : ***************************
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking #************.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for servicing your area. They requested the driver to go back and we were not able to locate the package. Management has reached out to you to address this issue. If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx tracking ************. Terrible black male driver ignores driveway and uses my grass just 3 feet from the driveway. Driver arrived and chose to walk on grass instead of driveway... *********** was corner of grass and driveway. This is an intentional and conscious choice to use my lawn instead of the provided driveway. Shipment was a fragile business model. Driver so lazy would not even bend over to drop package. Left it blocking porch instead of hidden from street. Opened my door and asked him several times to "please don't walk in my grass" video and audio recorded for use later. ****** backed toward driveway but when he saw me turn he just continued in my grass to his truck instead of listening to my request. But that's not all. Five minutes later, after leaving my home, driver returns to agitate me. Comes back to my house; uses my driveway to turn his delivery truck around; backs up to the front of my lawn; gets out of truck and uses the frontage of my grass to walk to the back of his truck where he stops for about 10 seconds; then returns to his truck, again using the frontage of my grass and walking on my dying grass as a result of behavior just like this; and then drives south into the community, leaving a few minutes later. I literally have two culdesacs directly across my my home that he could use to turn around in easily. Why did he choose to pull his entire truck into my driveway when there are huge turnarounds just north of me and just south of me not ************************************************************************************ MY LAWN TWO MORE TIMES BEFORE HE LEFT.Business Response
Date: 08/07/2024
Dear *********;******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ******************************************************************, 32583
The local management has been contacted and have addressed this issue internally with the driver serving your area.On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Customer Answer
Date: 08/07/2024
Complaint: 22088529
I am rejecting this response because:FedEx again refuses to respond to the complaint. Many details were listed in the complaint. If you read their response they don't acknowledge any of the details and they do nothing to curb the driver behavior on our private property.
This is grounds for lawsuit.
Sincerely,
*********************Business Response
Date: 08/16/2024
Dear ****************,
Local management has addressed the delivery concerns with the drivers that service your address along with implementing actions to prevent a recurrence.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedexInitial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refused a FedEx ground package from Thermo ****** Scientific on July 17, 2024. The FedEx delivery driver said the package will be returned to the shipper on July 17, 2024. Please review the FedEx tracking history for FedEx tracking number ************ and FedEx cases C-********* and C-*********. You will see that the FedEx package has been in an internal back and forth at the FedEx **************** location since July 17, 2024. I spoke with over 30 FedEx representatives and a local FedEx representation at the station who said the package needs to be pulled from the FedEx trailer and returned to the shipper. I still have no result and the tracking that mentions the package was attempted to be delivered on August 03, ********************************************************* **************** and needs to be returned to ******************.Business Response
Date: 08/13/2024
Dear: *******************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on 8/12/2024 2:11 P.M.
We regret any inconvenience you experienced as a result of this situation.
Respectfully,
FedExCustomer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.Thank you very much for resolving this issue.
Sincerely,
*******************2004 Le ********************, VA 23229Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was expecting an important document from a new job. I tried to add delivery instructions via online and phone but the system was down, and support said they don't do that.The call support has little control over what they can help or actually do and will make up protocol and policies that management will then say don't exist. TLDR: They said FedEx does not delivery to apartments/communities with a code to enter. So they expect everyone to go pick up at the ************.Business Response
Date: 08/05/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of FedEx tracking number 777759119550. Our records indicate one delivery attempt was made at 10:39 a.m. on Saturday August 3, 2024. The package was picked up from a FedEx facility at 10:50 a.m. on August 5, 2024 signed for by ********************On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx Delivery Driver continues to refuse to delivery packages to the Tenant's Door. I have filed numerous complaints and created multiple Case numbers. (I attached in a screen shot) . This started when this new driver acquired this route back in Early 2024. We have always had FedEx deliver to our doors in the past as do thew rest of the courier services ***** Amazon) They all deliver to the tenants door but in early 2024 this driver for FedEx started leaving packages in the leasing Building in a non designated location that was never set up for packages to be left. I'm disabled with a bad knee and live on the 3rd fl of my apartment building (2 flights of stairs) and cannot "lug" packages up the stairs when the delivery driver is suppose to do that as part of his job. I have a contact with the Station Manager in *******, ** and have complained numerous time as well as filed complaints but the driver isn't getting the message. The contact I have at the *********** in *******, ** is ***** (Operation's Mgr) ************. I have a number of deliveries that are very heavy and I cannot carry them up two flights of stairs. This is the job of the driver from FedEx. My delivery instructions explicitly state to NOT deliver to leasing office but to deliver to my front door in my building. It's also on the label of the package from the online retailer. The only way I am able to fix this is to open a case number before the package gets delivered so that the driver is told about it but this shouldn't have to be the case every time I order from an online vendor who uses FedEx as their point of delivery service. I have watched the driver when he comes to our complex and watch him bring all the packages into a building that was never designed to leave packages except for Amazon as there are amazon lockers for their packages only. This practice needs to stop as this gives me anxiety every time I order items from places that use FedEx.Business Response
Date: 08/07/2024
Dear : *********************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking #************ to your address of ***************************************************
I have spoken with local management and they have advised that they contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
We have also reached out to the AO/contractor to address this with all the driver(s) that service your location.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/08/2024
Complaint: 22087050
I am rejecting this response because: ***** (Operations Manager) from FedEx did call me on Monday, August 5th but he has been the one who I have been in contact with all along and I here the same thing and it will be taken care of, so I don't have any full confidence that this time will be any different.Here is a number of case numbers filed with previous issues and the people I have spoken to in the *********************** It would be nice if I was contacted by a Senior Manager other than *****, just so I have another point of contact.
Case # C-********* & C-146623566
Case # C-********* [delivery issue] & C-********* [complaint] (6/6/24)
C-153630716 Ley 6/25
C-157198685 ******* 7/26
C-157953492 ******* 8/2
Contacts: **** & *********************** from Escalations Dept.
Sincerely,
*********************Business Response
Date: 08/13/2024
Dear : *********************,
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking #************ to your address of ***************************************************
I have spoken with local management to advise that you were requesting a local station manager to contact you, and they have advised that they have made contact with you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************************************************, ********Initial Complaint
Date:08/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Fedex driver for my area continuously misdelivers my packages and Fedex refuses to assist me or hold the driver accountable. The first agent I spoke with today mocked me and refused to allow me to speak to a Supervisor. I am in another state dealing with the death of my Step Father and have no way of tracking my package down. I have filed complaints with Fedex previously and nothing happens as a result of it. Yesterday, my daughters back to school clothes were misdelivered.Business Response
Date: 08/07/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******************************************************Parker, CO 80138Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was supposed to deliver my package on August 1st. The driver lied and said they attempted delivery but I had camera proof that no attempt was made. They rescheduled the delivery for August 2nd and I waited all day and the package was again not delivered. FedEx has stolen my package and it unable to produce my package.Business Response
Date: 08/12/2024
Dear ****************:
Your report to the Better Business Bureau regarding tracking number ************ was received.Multiple attempts were made to follow up with you after our initial conversation, unfortunately, we were unsuccessful with our efforts.
Our records indicate that your shipment was delayed while being processed at our local facility. Tracking data reflects that the shipment was delivered at 11:12 a.m., on August 6, 2024.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area.
On behalf of FedEx, we regret any inconvenience you have encountered. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**************************************, NJ 07003
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