Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,474 total complaints in the last 3 years.
- 5,079 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For this delivery my package was delivered to a neighboring town with the same house address. I have complained through FedEx's process with no resolution and this is my third BBB complaint. This is an off and on issue for the past 6 years or so. No resolution has occurred.
Business Response
Date: 08/08/2024
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address instead at a neighboring town with the same address has been brought to the attention of local management responsible for your FedEx Ground operations and has been updated. The address has been plotted and will receive an override in the future to make sure we are delivering the package correctly.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 08/08/2024
Complaint: 22099226
While the issue with this particular package has been resolved, this issue of delivery to wrong address has been going on for ~6 years. This is my third BBB complaint. I will not be satisfied until I have something in writing that details how this problem will be fixed. Not just a driver update that will be ineffective in a few months or when a new driver is on the route. I would like a permanent and lasting solution.I am rejecting this response because:
Sincerely,
*********************Business Response
Date: 08/12/2024
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau. We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ********************************* Clarks Summit, PA *****, local management has been advised of your concerns.
We have requested that they reach out to you to explain our moving forward procedure for delivering to your location. Management has advised that they spoke with you to address this and the procedure is better understood.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************************************Clarks Summit, ** 18411Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used Fedex for years for business. I log on to ship something today and notice they need my credit card updated. I click on the link and it doesnt work. I open in another browser and it also doesnt work. I try the chat for help and they tell me to call. I call and they say they cannot verify my account with my address on file- the address I can see clear as day when I log in. Phone rep ***** (at Fedex Location SAORC065, refused his whole name) says addresses dont match. I recently moved so I give him old addresses but those arent right either. But I can SEE my correct address right there logged in. I ask for a supervisor for help since I see my correct address and I have had this account for years. ***** denies me a supervisor and any help accessing my account. I repeatedly beg for a supervisor with help verifying the account and he refuses because my address isnt correct, but it IS. I was denied further help with no where to go. This is an insane business practice and I still do not have access to an account, with no other means of resolution or higher authority.Business Response
Date: 08/09/2024
Dear ******,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I build custom domino tables; I shipped one of my tables to a customer who lives in ***********, ***** the table was a surprise birthday gift for her husband. I packed my tables with enough protection (bubble wrap and corner protectors) to prevent them from getting damaged during the transport. The package was shipped on July 1st, 2024, and was received on July 6th, 2024. I received a text that day from the receiver with pictures showing the box torn in a corner and the table cracked on one of the corners, the images showed that the box was just tossed around and thrown around like a piece of garbage. I take pride in my craftsmanship and the fact that the item was damaged during the shipment upset me. I then filed a claim with the FedEx ****************** I uploaded all the photos to sustain my claim, FedEx kept giving me the run around asking for more proof, The proof is in the pudding. All pictures show clearly that the package was treated like a piece of garbage that you dispose of in the trash. Now today I received an email stating that my claim was denied because I was not the shipper, I submitted all the proof of my business and website photos of my tables and still, they wont take any responsibility for their unprofessional and mistreatment of peoples packages that are paid with their own hard-earned money. I demand FedEx to take ownership of their screw-up and compensate for the damages. They are the worst company to use for shipping.Customer Answer
Date: 08/15/2024
the FedEx Tracking number is *********** and the case Claim number is C-154967405. Further more, I shipped another table and the same thing happen, where the package was received Damage, I will attached photos of that table a** well.
In addition to my complaint, on Friday, August 10, I received a package at my work place when the FedEx driver hand me the package, the box was smash, I question why is my package in that condition and the FedEx delivery person reply" this is how we do things" a very disturbing respond, that make me believe that FedEx does this with everyone packages and its not right.
my second claim with FedEx is C-159021453 and Tracking#************ photos are uploaded above
Business Response
Date: 08/23/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777150002342,that was damaged in transit. Our records indicate a Claim was opened on July 8, 2024, approved on August 6, 2024, and check mailed through ******************;
Postal Service on August 7, 2024, to shipper address.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 08/30/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 08/30/2024
From the BUSINESS:Sent 8/30/2024 12:13:52 PMRead by ************************************************************** on 8/30/2024 1:47:05 PMDear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 08/30/2024
From the BUSINESS:Sent 8/30/2024 12:13:52 PMRead by ************************************************************** on 8/30/2024 1:47:05 PMDear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************,
We called you on August 30. 2024, and confirmed receiving the Claims payment, and you mentioned another Claim for tracking number 277874660002.Our records indicate there was no declared value noted for this package so the maximum limit of liability is $100 + shipping.
There was only declared value noted for tracking number 777150002342
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered item (corn oil) from **** Club in july 23. **** shipped it with fedex. It came to ******, ar fedex location, and returned back citing undeliverable item. Tracking number: ************ I ordered again same item second time in July 27. Same thing happened. It arrived fedex location in ******, Ar and returned to shipper again. ( I cannot see the tracking number anymore for this)In August 1, this time I ordered two of the same item. Again it comes until ******, ** and stuck there for the last 4 days. Tracking number: ************ I am not sure why this is happening. I am getting suspicious that we are being discriminated against. When they see our name being international they somehow mess up with our order. As a result, for the last 2 weeks we are trying to get our item delivered but fedex is blocking it. We want resolution and compensation for our time. I called them and let them know but nothing happens.Business Response
Date: 08/09/2024
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our office has been unable to reach you by email. Any exception to our normal, quality service is important to us.
We regret that your shipment traveling on package tracking number ************ was damaged in transit and as a result had to be returned to the sender.
We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, today (08/05/24) I went to the FedEx Office ******************* at ********************************************. I checked the FedEx website, which shows the store hours are till 8 pm. I arrived at the store at 7:50 pm but the door closed. Since the sender before me entered the store and was processing the shipping, I knocked on the door and asked if I could ship my item today (my item is a heavy trolley that takes me a lot of time to move it to the store). But the FedEx employee (a man in the FedEx uniform, probably he is the manager but not 100% sure) not only left work early but also had a rude manner when communicating with customers. I only asked if I could ship it today and why closed the door earlier than the time shown on the website, I do not think any of these questions are aggressive, but I got rude replies such as I ask you to leave my store immediately without any explanation. I am disappointed that FedEx hired a very unprofessional employee to manage the store. I never had such a bad experience when I did business with *** or DHL. Here I complain about the bad attitude of the FedEx employee and the earlier off-work time than it should be. I think this FedEx store owes me an apology.Business Response
Date: 08/23/2024
Dear *************,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding issues with the Customer Service you received while trying to drop off your package at our FedEx Office location, has been brought to the attention of management.Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 08/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************, IN 46222Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***************** shipped my luggage through FedEx on July 9th, 2024. Since then, my package has remained in *******, ** and has not been updated since the 14th of July. I have consistently been calling customer service and have reported a case for my luggage that seems to be overlooked. My requests for the case manager to contact me and my complaints about this situation appears to have been ignored and not taken seriously by anyone. I have some of my most important, irreplaceable belongings in this luggage. My makeup, products, and fragile items have most likely been ruined or destroyed other contents in my bag. I do not understand how this situation is able to go a month without being looked into or solved especially considering that other items from FedEx have been ordered, sent to *******, and been delivered to my house. I am tired of calling and not being helped and being the only person involved in this situation that is reaching out. I'm told that these things take time and to continue to be patient when my request to speak to a manager is denied. I've been told that my case manger has been notified about contacting me and that I should be helped within 24 hours which never happens. After a month of lies, zero help, and absolutely no communication back from FedEx I am done. Is there someone in the company that can resolve this situation and get my luggage delivered to me? I need help. My next step will be filed legally against FedEx.Business Response
Date: 08/08/2024
Dear *************************
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. We regret any inconveniences while the luggage was located, identified by the lost and found, and relabeled for transit. Tracking data reflects that the shipment was delivered at 4:23 on August 7, 2024.We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we regret any inconvenience to you for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was out for delivery on Friday 8/2, which didn't make it, next date was Monday 8/5, I have been here all day waiting for this, then I receive that message, unable to deliver, and what is the security restrictions? They lie when they say attempted to deliver. Our driveway is long and I think that's part of the problem but they have never said that. We put out signs with the address as well, trying to help. I'm frustrated and spent alot of money in shipping fees to have to wait this long. I just want my stuff.Business Response
Date: 08/08/2024
Dear Candy,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 2:25 p.m. on August 6th, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. Is there a good phone number you can be reached at?
Respectfully,
FedExCustomer Answer
Date: 08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************************************************Thurmont, MD 21788Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx closed the case investigating my lost, incorrectly delivered package without ever contacting me. Had they came here or called me I'd have provided proof my porch is neither at ground level or blue. Their photo proof shows two packages yet it came across as delivered. How can that be off a single tracking number? It angers me I am the principal and was never contacted for any input or info. Mad in ******.Customer Answer
Date: 08/06/2024
I reviewed the most recent email. I see it is incorrectly against FedEx credit union? It is an issue with FedEx package delivery. I have no idea how the credit union got into this. My issue was over a missing package. They closed the investigation without ever contacting me to prove my house and porch were not what they provided for proof of delivery. I wish no delay in my concern and complaint going to the wrong corporate location for FedEx shipping issues. ***Business Response
Date: 08/20/2024
Dear *******************,
My name is **************** with FedEx Service Recovery Team located at the Corporate Office in ********
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of ******************************************
As discussed we will continue in our efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am compelled to file a formal complaint against FedEx for their apparent negligence and lack of action regarding a case of lost luggage, which has left me feeling utterly helpless and disregarded as a customer.Details of the Complaint:On July 26, 2024, I utilized FedEx's services to ship three pieces of luggage from *********, **, to ********, **. While two items were delivered, onean orange fabric suitcasehas gone missing with no updates since its last recorded location in ********, **. The disappearance of this luggage and the subsequent lack of updates is unacceptable and reflects poorly on FedEx's commitment to customer service.Efforts to Resolve the Issue:Despite exhaustive attempts to resolve this matter through every available avenueincluding direct interactions with FedEx store staff and numerous calls to their customer serviceI have received no substantial assistance or acknowledgment. My numerous tickets (ticket numbers: C-158019665) have seemingly been ignored, and the responses (if any) have been grossly inadequate, leaving me in a state of prolonged uncertainty and frustration.Impact of the Issue:FedExs inaction not only exacerbates the distress associated with losing valuable personal belongings but also significantly undermines my trust in their ability to handle their customers' goods with the necessary care and responsibility. The situation is highly unreasonable, and the lack of support or even basic communication from FedEx has made me feel extremely vulnerable and neglected as a customer.Resolution Sought:I demand a thorough and immediate investigation into the whereabouts of my luggage and insist on a resolution that includes appropriate compensation for the mishandling of my property. The lack of responsibility shown in this matter must be addressed, and I seek BBBs intervention to ensure a fair and prompt resolution.Business Response
Date: 08/20/2024
Dear **********************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:29 a.m. on August 12, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**********************23176 SE 49th CtIssaquah, WA 98029Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting on a package from FedEx. The package had 2 brand new IPhones in them.The tracking information states that the driver tried to deliver my package which is a lie because I took off to be here all day and no one came. The driver never left a door tag which is policy and to me this seems like someone is trying to steal my devices. I have a premature newborn and I need my phone to contact her doctorsBusiness Response
Date: 08/07/2024
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 12:18 p.m. on August 6, 2024.Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
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