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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,474 total complaints in the last 3 years.
5,079 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding FedEx Customer Service and Delivery Dear BBB,I am writing to lodge a formal complaint against FedEx regarding their customer service and delivery. My complaint involves the non-delivery and FedEx's mishandling of the issue.I ordered four folding chairs and two tables, all to be delivered by FedEx. While the tables were delivered on July 30, 2024, the chairs were supposedly delivered on August 2, 2024, at 5:16 p.m. However, the proof of delivery photo on FedEx's website shows a different house, and I did not receive the chairs.Upon receiving an email from the merchant confirming the delivery, I immediately informed FedEx that I had not received the package. They opened a case and provided me with a case number. I followed up on August 3 and 4 and was initially told that the driver would pick up the package and deliver it to me. When this did not happen, I was informed that FedEx does not operate on weekends and that I should receive my package on Monday, August 5, 2024.On Monday, August 5, 2024, I received the following email from FedEx:"Hi,Thanks for reaching out to us about case number C-157983542 Ref-17948!We wanted to inform you that all research efforts have been exhausted. Unfortunately, after many attempts, we were not able to locate your package, and thus, we will close this case.We really apologize for this situation. In this case, we recommend you contact your shipper to report the lost/missing package so they can provide you with further details.....The response from FedEx has been riddled with errors and contradictions. Consequently, I contacted the sender, who, after several days, denied my request for reshipment or a refund, stating that the package was delivered. I have attached a picture of the proof from FedEx, which clearly shows two different houses.I urge FedEx to resolve this issue satisfactorily, as I have already spent considerable time and effort on this matter
Customer Answer
Date: 08/13/2024
Subject: Unresolved FedEx Misdelivery Issue
Dear Better Business Bureau,
I am writing to bring to your attention a matter regarding a misdelivery by FedEx that remains unresolved despite assurances of action. On August 8, 2024, I received an email from ****** from FedEx's Service Recovery team. In her email, ****** expressed concern over the issue and stated that FedEx would investigate the matter by reaching out to the local station to determine the actual delivery location. She also mentioned that once their research was complete, they would contact me and update the case accordingly.
However, as of today, August 13, 2024, I have not seen any attempt by FedEx to resolve the issue. The website has not been updated to indicate the misdelivery, which is inconsistent with the information provided in ******'s email. The matter is taking much longer than expected, and I am now considering this a loss.
Below is the email I received from ****** on August 8, 2024:

"Dear *****,
We are concerned to hear of the issue with your delivery and have already reached out to the local station to have them find out where the package was actually delivered that you did not receive.
Once our research is complete, we will contact you back.
If for any reason we are unable to locate the package, we will have your case updated so that your shipper will know that you did not receive the package.
On behalf of FedEx, we regret any inconvenience this situation may have caused.
Best regards,

****** | Service Recovery | Federal Express Corporation | ************ ex 999974"

Given the lack of progress on this matter, I kindly request your assistance in addressing this issue. I would appreciate any support you can provide to help resolve this situation.
Thank you for your attention to this matter.

Sincerely,
********************

Business Response
Date: 08/21/2024
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered august 2, 2024, at 5:16 p.m.?
We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement and they will advise you of the next steps.

On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Complaint: 22106364

I am rejecting this response because:

Sincerely,

********************
Business Response
Date: 08/22/2024
Dear ********************,
This is in response to your rejection.
Per our conversation, our attempts to reach Temu have been unsuccessful, because it requires a verification process that can only be passed by the accountholder.
Please contact Temu for replacement or reimbursement since your financial arrangements are with them. They will advise you of next steps.
Your case has been updated with the results of our investigation. Please advise Temu to contact FedEx if they have any further questions.
Respectfully,
FedEx
Customer Answer
Date: 08/22/2024

Complaint: 22106364

I am rejecting this response because:

Sincerely,

********************
Initial Complaint
Date:08/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex lost my package. It cost $832.2. I don't receive the package or any further help from fedex.
Business Response
Date: 08/12/2024
Dear *****************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 3:04 p.m. on August 9, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has not moved my package in 5 days, I called and spoke to someone named *** in customer service who refused to help me and refused to escalate to a supervisor or corporate. My package shipped on 7/25 and I live 4 hours from the shipping facility and fedex is refusing to help. I will be escalating this via legal matters if they do not get my package to me by the end of the week.
Business Response
Date: 08/20/2024
Dear ****************:

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:08/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company has programmed their *** to hang up on customers instead of sending me to a customer service agent. I had to ask the *** to pick up a package to get to a person. THIS IS NOT ACCEPTABLE
Business Response
Date: 08/09/2024
Dear ***********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered at 11:55 a.m., on August 8, 2024, to which you have confirmed receipt.

We understand your concerns regarding your shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Information regarding various methods to contact FedEx are available at *********************************************************************************************. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

We certainly regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/12/2024

Complaint: 22105660

I am rejecting this response because: They refuse to really address the issue with their IVR. They did speak with me and tell me they would address it.
I know better at this point.

Sincerely,

***********************
Business Response
Date: 08/15/2024
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Over the past year, we have made changes to the service provided at 800-Go-FedEx. Many customers are able to resolve their issues via automation; however, we understand there are circumstances when customers need to speak with a Customer Service Representative. Feedback from customers help us improve our service.

We hope to serve you more favorably in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to signup for the FedEx delivery manager on FedEx's website and app for about a month now because I have been having delivery problem with FedEx not delivering my packages in the appropriate location. I do not receive a text for an activation code. I have even requested an activation code be mailed to me and it has been almost 2 weeks with no activation code mailed. It is very frustrating. I have reported the incident to FedEx through their social media account with no help.
Business Response
Date: 08/08/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

The FedEx Delivery Manager problem you are experiencing is a issue that is being addressed for a resolution.
You will need to speak with the FedEx Technical Support Team for assistance. Please call **************, option 1.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers
place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I am only accepting their proposed resolution because they can't seem to fix anything through their corporate headquarters. It seems like the problem will be an ongoing technical issue with their website and app and I will have to call the provided technical support number.
FedEx is such a broken company and has been an ongoing hassle for me. Thank you for trying to assist me. Hopefully, their technical team can do something to fix this problem.

Sincerely,

*******************
*****************************
***********, MS ********************************
Customer Answer
Date: 08/29/2024

Complaint: 22104039

I have been trying to register for FedEx's Delivery manager by the app and on their website for about 3 months without any help. I was told to contact FedEx's tTechnical Support Team directly at **************. I first contacted their technical support about 08/15/2024 and spoke with a representative named *******. ******* gave me a reference number of TR112989 and stated that the issue would be resolved within 24 or 48 hours. I received a call from FedEx, and I had to contact them back on 08/19/2024. They issued me a new reference number of: TR3115862. The issue was still not fixed. I then contacted FedEx technical support again on 08/22/2023 and spoke with a representative named *******. ******* stated that they are working on it on 08/22/2024 and he does not know when it will be completed. It is now 08/27/2024 and the problem has not been fixed or resolved. I received a code in the mail about 2 weeks after I had requested it and the code did not work on their website. I still cannot receive any texts in order to complete the delivery manager enrollment. This has been such a long, hassle and FedEx does not even care. I feel like I have been given the runaround for over 3 months. I want this issue fixed immediately. It is almost like no one at FedEx knows what they are doing to even fix this issue.

Sincerely,

*******************
Business Response
Date: 08/30/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we advised previously, FedEx Delivery Manager is experiencing technical issues and
our technical team is attempting to resolve expediently, however there is no timeline. We
provided the direct number to Technical Support so a ticket could be created for your issue,
and it could be escalated to the technical team. We understand this issue is frustrating and
we are working to resolve, however this is all the information that can be provided currently.
Please accept our sincere regrets for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.
Respectfully,

FedEx
Customer Answer
Date: 08/30/2024

Complaint: 22104039

I am rejecting this response because:
This is highly pathetic that as a company you cannot resolve any issues in 3 months with the delivery manager. Too little, too late. I have contacted someone in the government that has helped me, as a disabled veteran.
I will be taking this matter further with the government.
Sincerely,

*******************
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered a gaming PC from NZXT at the end of last month. Do to the amount spent being alot I requested that the package be signed for and not dropped without one. On 7-30-24 I received a email stating my package was delivered and signed for which was confusing because there was noone home at the exact time. So I checked my doorbell camera to see if the package had been dropped and to my surprise it was left on my stairs outside of my porch. So as I continued to read the email it stats that it was signed by *********** Which is my mother who was at work so she could not had signed for it. On camera it shows the FedEx employee dropping the package and never speaking to anyone. I contacted FedEx on 8-3-24 about this issue and was told a claim would be filed and I would receive a confirmation email within 48hrs. From then till now I never received that email so I contacted FedEx today 8-6-24 about any update or reason on why I never received anything. I was told that the issue had been handled and the claim was dropped. Again I was confused because I never received anything or spoke to anyone about the claim, I was then told do to me not being aware of anything the claim would be reopened. I'm reaching out to you at this point because I feel my concern is not being took seriously. There's been apparently a forged signature by FedEx employee and my package was picked up by a stranger minutes after they left I have video recordings of everything and emails proving I purchased the item and also email stating it was signed by my mother which is not true
Business Response
Date: 08/14/2024
Dear *********************************,

This is in response to your inquiry addressed to the Better Business Bureau.

FedEx has been trying to reach you to discuss delivery service to your location. We are concerned to learn of your dissatisfaction with the way shipment ************ was delivered to your property. Management has been advised of your concerns and local research was conducted regarding package with tracking number ************.After escalated research was completed, no alternate information was available regarding the package location. Appropriate escalations were made with the drivers serving your area, any internal disciplinary actions will remain confidential.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper may then contact FedEx for any claims assistance they require.

Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 3, 2024, I shipped a package overnight through FedEx to ***********************, *******************************************************************************************. The package is full of Apple Equipments such as 15 inch MacBook, AirPods, Apple watch series 9GPS, iPhone 15 Pro Max and ipad with a cash value of ******** plus taxes. Later that night I found out the I was a victim of a scammed. The following day August 4, 2024, I called FedEx and spoke with the representatives requested to stop and cancel the delivery of the package. I requested to ship the package back to me at ******************************************************. The representatives assured me that they created a return label and the package will be ship to me. On Monday, August 5, 2024, I called FedEx talked to the representative begging them to ship the package back to me because it was a scammed. I called several times and spoke with different representatives and they assured me that the package will be ship to back me. They instructed me to create an account so I did. When I got notification that the package was en route for delivery, I called FedEx again to stop the delivery of the package bacause it was a scammed. I asked the representative to stop the delivery and please sent it back to me the shipper. ***** assured me that they were aware of the situation and that the drive mistakenly load the package in the truck. She said that the driver was instructed not to deliver the package. ***** assured me that the package will be shipped to me at ******************************************************** 9:57 a.m. I received notification that the package was delivered to the *********************** *******************************************************************************. I was very devastated and frustrated.FedEx did a gross negligence to me. This could not have happened if they took my instructions seriously. Now, I am facing with credit card debts because I will not able to return the items to get my money back.I want this resolve.Sincerely, ***********************
Business Response
Date: 08/12/2024
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 9:57 a.m. on August 5, 2024. The delivery was completed to the correct address and as scheduled based on the type of service requested for the shipment.  Unfortunately, we were unable to accommodate your request to stop and return this shipment.
Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx

Customer Answer
Date: 08/12/2024

Complaint: 22102174

I am rejecting this response because:
I called FedEx on August 4, 2024 at 11:44 a.m. to cancel the delivery of the package and I talked to the representative and requested to return the package to ******************************************************
Then I called again at 11:46 a.m. to make sure that the delivery of the package was cancelled. I talked to another representative reassured me that the delivery of the package was canceled and that it will be returned to ******************************************************
At this time the package was in *******, ***
FedEx did not cancel the delivery of the package instead it was delivered to ***********************, 10008
****************************************- 7802.
Please see attached phone call logs to FedEx, from Sunday August 4th,2004 till Monday August 6th , 2004 . I would like to see this case resolved in a professional manner.
Sincerely,
***********************
Business Response
Date: 08/19/2024
Dear ***********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Unfortunately, we were unable to accommodate your request to stop and return this shipment.  The delivery was completed to the correct address. Our records indicate your package was delivered at 9:57 a.m. on August 5, 2024.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 08/19/2024

Complaint: 22102174

I am rejecting this response because: I cancelled the shipment on August 4, 2024 at 11: 44 a.m. and 11:46 a.m. However, you delivered the package 22 hour after the cancelation. Therefore, you did not comply with my request . Please see attached phone call logs between FedEx representative and I.

Sincerely,

***********************
Customer Answer
Date: 08/20/2024

Date Sent: 8/19/2024 11:09:40 AM

Complaint: 22102174

I am rejecting this response because: I cancelled the shipment on August 4, 2024 at 11: 44 a.m. and 11:46 a.m. However, you delivered the package 22 hour after the cancelation. Therefore, you did not comply with my request . Please see attached phone call logs between FedEx representative and I.

Sincerely,

***********************
Business Response
Date: 08/21/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
We were unable to accommodate your request to stop and return tracking number 277857404644.
As found on page 152 of the FedEx Service guide; Liabilities not assumed
We will not be liable for, nor will any adjustment, refund, or credit of any kind be
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation,
or failure to provide information caused by or resulting in whole or in part from:
F. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
Here is a link to the FedEx Service Guide for your review. ********************************************************************;
On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/26/2024

Complaint: 22102174

I am rejecting this response because: There is a clear evidence that I canceled the shipment of the package and I requested to return the package to me the (shipper) at 6588 *************************************************  I was assured by many of the FedEx representatives that the package will be returned to me the (shipper) at ****************************************************** Therefore, this is a clear violation of the code of conduct as stated in FedEx policy for the failure to cancel and stop the delivery of the package and for the failure to return the package to me the (shipper) at ******************************************************
Please see the attached call logs on August 4, 2024 at 11:44 a.m. and August 4, 2024 at 11:46 a.m. of my conversations with the FedEx representatives.
To say sorry is not good enough. It does not solve the problem.

Sincerely,

***********************
Customer Answer
Date: 08/30/2024

Date Sent: 8/26/2024 7:45:57 AM

Complaint: 22102174

I am rejecting this response because: There is a clear evidence that I canceled the shipment of the package and I requested to return the package to me the (shipper) at 6588 *************************************************  I was assured by many of the FedEx representatives that the package will be returned to me the (shipper) at ****************************************************** Therefore, this is a clear violation of the code of conduct as stated in FedEx policy for the failure to cancel and stop the delivery of the package and for the failure to return the package to me the (shipper) at ******************************************************
Please see the attached call logs on August 4, 2024 at 11:44 a.m. and August 4, 2024 at 11:46 a.m. of my conversations with the FedEx representatives.
To say sorry is not good enough. It does not solve the problem.

Sincerely,

***********************
Business Response
Date: 09/03/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
On behalf of FedEx, we regret any inconvenience this caused you.?

We were unable to accommodate your request to stop and return tracking number 277857404644.  Our records indicate your package has been successfully delivered to the correct address as provided on the shipping label at 9:57 a.m. on August 5, 2024.
Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 09/03/2024

Complaint: 22102174

I am rejecting this response because: I canceled the delivery of the package on August 4, 2024 at 11:44 a.m. and on August 4, 2024 at 11:46 a.m. and requested to return the package to ******************************************************

Sincerely,

***********************
Customer Answer
Date: 09/10/2024

From the CONSUMER:
Sent 9/3/2024 2:47:45 PM

Complaint: 22102174

I am rejecting this response because: I canceled the delivery of the package on August 4, 2024 at 11:44 a.m. and on August 4, 2024 at 11:46 a.m. and requested to return the package to ******************************************************

Sincerely,

***********************
Business Response
Date: 09/11/2024
Dear ***********************:

Your report to the Better Business Bureau regarding was received.
We regret we were unable to accommodate your request to stop and return tracking number 277857404644.

As found on page 152 of the FedEx Service guide; Liabilities not assumed
We will not be liable for, nor will any adjustment, refund, or credit of any kind be
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation,
or failure to provide information caused by or resulting in whole or in part from:
F. Our compliance or noncompliance with any request to intercept a shipment in
transit, or to prevent delivery.
On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 09/11/2024

Complaint: 22102174

I am rejecting this response because: Upon realization that I was a victim of a scammed I canceled the shipment of the package immediately to prevent the delivery of the package to the scammer (*************************). See attached police report and my previous phone records indicating that I clearly communicated with FedEx Customer Service Representatives. Therefore, you violated the Code of Conduct policy.

Sincerely,

***********************
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx Center located in **************, MD need to be investigated and shutdown for the scam they are running on customers. If you look at the ******* yelp, and social media review, this location has been falsely reporting delivered and "lost" packages for several years and NO ONE is being held accountable. 9/10 if you have a package coming to this location, it will not be delivered and everyone in the ********* region knows this. Along with many of FedEx customers, I've had several packages over the years stolen by your drivers and enough is enough. Y'all are despicable that you allow one of your locations to BLATANTLY steal from customers who pay you their hard-earned money and refuse to rectify the situation. You call customer service, and they say they'll investigate, and your case goes nowhere. I will make it my personal mission to have the entire company held accountable for the scam y'all are running on customers. SHUT THIS LOCATION DOWN NOW !!!!
Business Response
Date: 08/15/2024
Dear *******************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 5:12 p.m. on August 7, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase from Horizon Hobby/Spektrum order no. SPMUS000046763 FedEx tracking no. ********************** Arrived at FedEx in ************** on 7/30/2024 and hasn't moved since.I have had this sort of problem repeatedly (routinely) with FedEx: Shipment doesn't reach final destination, shipment gets lost, shipment is delivered to the wrong address. The real issue is that FedEx does not create any mechanism where a customer can talk to a real person. This would be easy to resolve with a FedEx customer service person.
Business Response
Date: 08/09/2024
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 9274899992707749973956.
Our records indicate the package is still in transit, the trailer has arrived at Ground Hub facility, and package should be delivered within several days. We call you on August 9, 2024, and
provided this information.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** NO TEXT MESSAGES OR PHONE - EMAIL ONLY **. FedEx in the US removed the ability to report driver unprofessionalism online (EN-GB still has this option). I am not calling and sitting on hold or fighting an automated queue just to report one of their drivers. Driver trampled across lawn and did not respect property.
Customer Answer
Date: 08/06/2024
FYI - tracking number was ALREADY PROVIDED in the "Tracking Number" field when this was submitted, so not sure why you're asking for it again unless the form is broken (in which case the developers need to fix that to stop delays).
Customer Answer
Date: 08/06/2024
See attached - already on the complaint
Business Response
Date: 08/21/2024
Dear M **** Leicester:
This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported to your property. Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.This will be addressed internally with the drivers serving your location.

On behalf of FedEx, we regret the inconvenience this caused. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

M **** Leicester
******************
*********, WI 53223

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