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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,474 total complaints in the last 3 years.
5,078 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FIRST **** Fedex shipment DELIVERED 6-5-24 Label for that shipment was accidently reprinted and put on a different **** package 6-14-24 original shipment - 20lbs @$275.00 **** value 2nd DUPLICATE LABEL - 78.6lbs!! @ $599.99 **** value The mistake was noticed that evening. The FEDEX dropoff location was called and attendant said that since the label was a duplicate that had already been scanned as delivered FEDEX would simply return the package to him the next shipping day 6-16-24 TRACKING SHOWS Departed ********* CALLED FEDEX-The agent said that the package was being RETURNED to "****** ***************** FEDEX DROPOFF LOCATION" and would arrive there on MONDAY. I said that is fine I'll just wait until it comes back and then go pick it up 6-17-24 PACKAGE TRACKING NOW @*****. FEDEX contacted again and I'm told that the package IS coming back to MY (SENDER) address. Before getting off of the phone call, I confirmed a final time-"IS THE PACKAGE BEING RETURNED TO *******?" to which the reply was "YES"6-18-24 PACKAGE DELIVERS TO DUPLICATE LABEL ADDRESS!!I CONTACTED THE ORIGINAL ADDRESS -they didn't know what it was and already opened and MANGLED packaging now no longer usable FEDEX was contacted and AGENT said there is nothing she can do and TOLD ME TO FILE A CLAIM. I told them original value attached to label was different and they said no problem an adjuster will contact you and fix it. SHE WONDERED WHO TOLD ME IT WAS BEING RETURNED AND SAID THERES NO WAY THEY SHOULD HAVE SAID THAT.EVERY SINGLE AGENT BEFORE HER SAID IT WOULD BE RETURNED!CLAIM WAS FILED AND DENIED!!Why does FEDEX system allow for this? Origin/Destination are CALIFORNIA and " "???This report doesn't include all frustrating details or calls(character count)It was EXTREMELY FRUSTRATING being told INCORRECTLY EVERY STEP OF THE WAY HOURS SPENT FOR DISAPPOINTMENT I want FEDEX to cover the cost of LOST ITEM - $599.99 but I'll never get back the time or **** reputation
Business Response
Date: 09/10/2024
Dear ************; Hull,

This is in response to your recent inquiry addressed to the Better Business Bureau.
We received your claim request for the duplicate shipment with tracking number 275327824030. FedEx values your business and as a one time good will exception and we are issuing a check in the settlement of maximum limit of liability of $100, plus freight costs charged of $68.03 .
It is unfortunate if a duplicated label was applied by the shipper. According to the FedEx shipping Terms and Conditions: FedEx makes no warranties for stop shipment or change of service requests once a shipment is in transit. Our liability is limited to $100 because a higher value was not declared on the shipment service.

We regret any inconvenience this issue has caused, and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,

FedEx
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was intentionally lied to and manipulated by the person working the shipping desk in order for them to charge me as much as possible despite my telling them that my international shipment was a gift and worth less than $100. The employee instead marked it as $180 and not as a gift and charged me three times what the item cost to ship it. When I tried to speak to a person in the customer service department for help I was stonewalled and gaslit - they refused to refund the overcharged amount and instead of transferring me to a supervisor as I repeatedly l requested they just continued to repeat the same scripted spiel
Business Response
Date: 08/15/2024
Dear *************************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

The freight charges of $652.70 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.

Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx is once again refusing to deliver my packages after filing a complaint against the inconsiderate driver. My package was set for delivery today and arrived at the distribution center at 4:17am. Instead of delivering it, they marked it for pickup. This center is like ******************************************* anywhere else to pick up a package that was paid to be delivered to me. This is retaliation for filing a complaint and I was assured the problems with the driver would be handled.
Customer Answer
Date: 08/09/2024
Tracking ID
************
Business Response
Date: 08/13/2024
Dear *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 408622484772.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/14/2024

Complaint: 22114896

I am rejecting this response because:
The same FedEx driver just threw another package on my porch. Is this really the best you can do? I am not sure what happened to FedEx? They used to be a good company. This driver knows he is on video and he continues to throw my packages. How does he treat those packages when he is not on video? Are all your drivers unprofessional like this one?

Sincerely,

*********************
Business Response
Date: 08/16/2024
Dear *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling to the address of ********************; *********, *******; 32536.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/16/2024

Complaint: 22114896

I am rejecting this response because:
I keep being told "You will not have any more problems" and " you problem is solved" but your driver keeps throwing my packages and walking across my new sod. My packages keep getting delayed and I have to waste hours just trying to get my packages i have paid you to have delivered. Also why would you list my address in your replies?

Sincerely,

*********************
Customer Answer
Date: 08/16/2024
Why would this company list my home address in their response? I would like my address removed from public responses. Thanks
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against FedEx concerning a package I never received. The package in question was shipped from *****, and despite the tracking information indicating it was delivered, I have not received it.Upon discovering the issue, I promptly contacted FedEx customer service. Unfortunately, I was met with an unsatisfactory response. The representative informed me that they could not assist further and directed me to contact *****. Conversely, ***** advised that the issue was with FedEx and they were unable to resolve it on their end. This back-and-forth has been extremely frustrating and has not led to any resolution.As a customer, I find this lack of accountability and assistance unacceptable. I am seeking your intervention to address this matter and ensure that either FedEx or ***** takes responsibility for the missing package and provides a satisfactory resolution.Thank you for your attention to this issue.Sincerely,***********************************
Business Response
Date: 08/13/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277597252360.
Our records indicate a proof of delivery on August 2, 2024, at 5:56 p.m., of which was confirmed by the courier and the picture proof of delivery. The shipper
did not restrict the package by requiring a signature so the driver was allowed to release the package. We contacted the shipper as a courtesy to provide these
details. We attempted to call you on August 13, 2024, and there was no answer.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/13/2024

Complaint: 22114709

I am rejecting this response because: a picture of the outside of my house with no package is not proof of delivery! Show me the package at my door and I will say ok but that picture posted is not proof in any form!

Sincerely,

***********************************
Business Response
Date: 08/14/2024
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277597252360.
The Express facility manager reviewed the courier's delivery information, confirmed the package was delivered on August 2, 2024, at 5:56 p.m., and called you on
August 14, 2024, and provided this information.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/8/24 - Package was to arrive by 12pm; the drive never rang my doorbell.***** and ***** at FedEx said it will be redelivered by 5pm the same day. Those two lied because at 5:05 pm I was told by ***** (employee ID: HUGR) that my package was now being delivered on 8/9/24 with no timeframe available. Not only did they waste one entire day because I have to be home to sign, now I am stuck home until they relinquish my package from its held-hostage state. The company lied to me twice, did not attempt to redeliver, provided enormous amounts of misinformation, and didn't even have the audacity to admit they messed up. Horrible company.
Business Response
Date: 08/15/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.

FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. We value your comments and take your feedback very seriously. Your concerns regarding issues with ***** Go FedEx Customer Service have been escalated to appropriate management for service improvement.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. We regret that the shipment was not delivered at the time desired. At your request the shipment has been returned to shipper on a new tracking number ************, and shows as delivered on August 13th,at 9:00 a.m. signed by *********. To assist you for return verification of the merchandise, please note attached proof of delivery record.

Please accept our sincere regrets for any inconvenience you have encountered. FedEx values your business, and we welcome future opportunities to serve your shipping needs more favorably.

Respectfully,

FedEx
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
fed ex driver threw package from truck to over the fence on to ground so he wouldn't have to get out of the truck , instead of picking up the 3lbs package and putting at front door step like regular delivery outfit aka *** , **** , after confronting driver about why he didn't put package on front door his response was " i didn't know if you had a dog or not " with no known issues of any kind of dogs or pet issues with fed ex before this incident . spoke with supervisor and he advised that he has been bitten before in my area but he didn't know my area he was just covering for driver , and if a package is stolen because of fed ex negligence fed ex is not affected only buyer & vendor when it was the delivery company fault . if the post office just dropped my mail on gate and not in my mail box there would be issues there has to be an issue before they don't deliver mail of give you a warning , fed ex & driver feel like they make their own rules on delivery
Business Response
Date: 08/14/2024
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records show tracking number ************ delivered at 12:26 p.m. on August 8, 2024. We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. The appropriate management has been notified and this was addressed internally with the drivers serving your area.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm waiting on a part for my car to be fixed. I have an appointment for tomorrow which I can't make now because I don't have my part. Package was supposedly in ******, ***** since 1:32 8/7/24. 8/8/24 12:00 my Package still says it's in ****** *****. Call to see what's going on and where my package is, 5 people I talked to couldn't tell me no information. One of which, who is a manager hung up on me. Customer service is poor and they are very unprofessional. 1 lady lied to me saying she would call the station and see what's going on and call me back. Never called back. Didn't do her job at all. Had to constantly call back. Nobody was of any help. Finally find out package is in olive branch, nobody could tell me why the delay. Asked if it was a way possible for me to pick up my package when it arrives here, had trouble with assistance with that. I was told I had to call the next morning at 8am in order for them to call the station where I live for them to hold the package for me. By then package would be on the truck pushing me further behind with getting my car fix. If the package is of any importance, don't get it delivered thru fedex. Horrible service .... horrible
Business Response
Date: 08/13/2024
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 8:49 a.m. on August 9, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a swing for a swing set from amazon seller - omega distributions *** It was paid, in full, when I ordered the item. Order ID: ******************* on June 19, 2024. Tracking information from FedEx says it was shipped and to be delivered Thu 8-1-2024 between 9am-1pm. On the way from *****, **. I tried to contact the seller several times, but the process through amazon wouldn't let me click on anything to send a message. Finally on July 20, 2024, i was able to send Omega a message and they sent a reply shortly after with regrets of not getting any messages. They were very apologetic and wanted to work with me to get my shipment resolved. They said they would send another package, but again that did not arrive at my house. I contacted them again, with response quickly from Omega and they said to avoid shipping issues, they would just refund my money. THAT WAS GREAT! My issue is with FedEx. The first tracking number is ************, which said the package is undeliverable. Then, it was moved to ** and put in security holding. After trying to contact FedEx many times, with no real answer, I'm trying to find out what happened to my package. I could not understand the person's names that I spoke to from FedEx, and there was one that actually hung up on me when I asked to speak to a supervisor. The one person I got a name was Dos, which i asked to spell. The customer service was horrible and lacked any support or help to find my package or explain why it was in a "security hold", if that was true. Same person telling me multiple stories of where package was and/or hanging up on me is uncalled for and rude! I want to know where the "2" packages are that were supposedly delivered somewhere, except to me, and how FedEx employees can lie and still be employed?! THANK YOU
Customer Answer
Date: 08/08/2024
I do have a copy of all the messages between myself and the company (Omega), in which I ordered the item (swing) from, if you want me to try and forward that also. They did a great job to try and resolve this and after 2 sent items, they just did a refund. We have no idea what happened to the second package. I can't find a tracking number for that.
Business Response
Date: 08/21/2024
Dear ********************:

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024
This did not solve my package being lost. Are they going to research and FIND my package or re-imburse me for my lost item? They only said they notified the appropriate management. WHAT does that even mean??? Someone has either received my package by wrongful delivery (which the wrong person just kept anyway), delivery person kept for themselves, or put in a supposed "security holding"..... what is FedEx going to do about my missing package?! They gave no resolution to my issue.
Customer Answer
Date: 08/21/2024

Complaint: 22113705

I am rejecting this response because: This did not solve my package being lost. Are they going to research and FIND my package or re-imburse me for my lost item? They only said they notified the appropriate management. WHAT does that even mean??? Someone has either received my package by wrongful delivery (which the wrong person just kept anyway), delivery person kept for themselves, or put in a supposed "security holding"..... what is FedEx going to do about my missing package?! They gave no resolution to my issue.

Sincerely,

***********************************
Customer Answer
Date: 08/21/2024
FOUND another email that says package should be delivered.
Hi. Your package is scheduled for delivery tomorrow.

SCHEDULED DELIVERY
Thu 8/01/2024
estimated between 9:00am and 1:00pm

ON THE WAY
TEMPE, **

MANAGE DELIVERY

TRACKING NUMBER233938389476

*************, **, **

************, **, **

SHIP DATEWed 7/24/2024 12:00 AM

PACKAGING TYPEPackage

ORIGINOAK *****, **, **

*********************, **, **

STANDARD TRANSITMon, 07/29/2024

NUMBER OF PIECES1

TOTAL SHIPMENT WEIGHT6.00 LB

SERVICE TYPEFedEx Ground
Customer Answer
Date: 08/21/2024
more info
Business Response
Date: 08/22/2024
Dear ********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding shipments being held pending receipt of the freight charges have been reviewed. Our Security personnel confirmed that the charges are valid and must be paid before the shipments will be released for delivery.

We regret that we are unable to provide additional information regarding the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding the shipment. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/22/2024

Complaint: 22113705

I am rejecting this response because: This did not solve my package being lost. Are they going to research and FIND my package or re-imburse me for my lost item? They only said they notified the appropriate management. WHAT does that even mean??? Someone has either received my package by wrongful delivery (which the wrong person just kept anyway), delivery person kept for themselves, or put in a supposed "security holding"..... what is FedEx going to do about my missing package?! They gave no resolution to my issue.

Sincerely,

***********************************
Customer Answer
Date: 08/22/2024
I am still confused. I have contacted the seller many times and they have heard nothing from FedEx about owing any money. I don't understand why a swing set swing is being put in a security hold. Am I missing something in these conversations? How much is owed to get out of "security hold"??? Is it something I can see and possibly pay? The whole idea of not sending a package to the customer, because of a seller issue, confuses me. I paid my part. Why can't the shipper go after the seller and NOT put a package on hold that the customer paid for and is expecting? I am being punished for something that I did NOT have anything to do with. Like I said, I have had many chats with the seller and they know nothing about owing any money or why my package was put on hold. FedEx needs to discuss all this with the seller and release my package that I paid for.
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reside on the east coast and have used FEDEX as my primary shipper. I inquired about a package being shipped in a box Ive shipped in before from *****, except this would be from ****** to ***************, **. I went into my acct to check LxWxH and # to see what it would cost. It was in line with what *** spent before in this size, so I committed. I have also shipped smaller sizes for a little less and half the distance so thought it was reasonable. I got charged 5x the amount to my card today. It was over $1500. When I called and shared my experience, not only was I told the charges were valid but I was also told why which completely discounted my previous experiences shipping with FEDEX in longer distances with that same box. Likewise, I was told issue was date. When I explained they didnt ship within timeframe they said I didnt purchase until 8/1. No, I have receipts of purchase and shipping for 8/2. I do not appreciate being called a liar, being charged 5x shipping without my consent as a rough estimate is hardly 5x more than $300ish to $1500+. That estimate shouldnt have even been allowed for me to purchase online and Ive never had this issue with shipping in person or online ever before. This is robbery.
Business Response
Date: 08/28/2024
Dear *********************** Astrones:

This is in response to your recent inquiry addressed to the Better Business Bureau.

The freight charges of $1517.05 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:08/08/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package, but when it was delivered via FedEx, the package was not sealed properly, and the item was not inside. I filed a claim with FedEx, and they are only issuing a refund for $100 after I sent them the receipt showing that the item cost a total of $199.23. $14.75 of this cost was for the shipping through FedEx. Why are they not reimbursing me for the full cost after I sent them the proof of how the box was delivered and the proof of the cost?
Business Response
Date: 08/12/2024
Dear : ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

I am so sorry your package was received with no contents.

Additional research has been performed, and our records indicate no declared value was placed on nor was it paid for on FedEx tracking number 777649315580.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement for the shipping charges of $14.75, our claims department did email the shipper asking them to handle that credit.

According to FedEx Express Terms and Conditions, Declared Value and limits of liability: With respect to U.S. express package services, unless a higher value is declared and paid for, our liability for each package is limited to US$100. For each package exceeding US$100 in declared value, an additional amount will be charged for each US$100 in value or fraction thereof. See Rates in the FedEx Service Guide for details. Here is a link to the FedEx Service Guide for your review. ***************************************************************.

Your claim was previously paid for FedExs maximum payment of $100 as a gesture of goodwill when no declared value is placed on the actual shipping document. We maintain the decision made by Claims.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Respectfully,

FedEx
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
*********************************
*****, OK 74107

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