Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,474 total complaints in the last 3 years.
- 5,078 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,Im writing in because of FedEx refuses to deliver packages in a professional manner. So my package was sent through FedEx I was tracking the information via there website so that I would be home the information was inaccurate as usual. The first day I wasnt home because it was delivered early so they said they made an attempt but no door tag was left. The next day I made sure I was home all day no attempt was made but they said they came by and again no door tag or anything. *** tried to contact them several times and no help. This is becoming an ongoing issue with no help from anyone.
Business Response
Date: 10/07/2022
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
Unfortunately, we are unable to provide you with any details regarding this shipment, because your name is not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you.
I hope that this information is helpful.
Respectfully,
FedExInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was suppose to Deliver my package on Friday Sept,30 and my package got to Ga and all of a sudden they sent it over to another state,i called 3 times Friday,they said they will have someone call me back to let me know what is going on,No one ever called me back,i called 3 times Sat Oct,1,told me the same thing ,Sun ,Oct 2 and Monday October 3rd,No one has reached out to me to let me know anything about when i should receive my package,this is Bad Business,i want my package,all the website says when i enter the tracking # is Pending with no Deliver Date,Customers is not important to themBusiness Response
Date: 10/07/2022
Dear *********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding the late delivery of FedEx tracking number 610434653062 have been brought to our attention. Your issue was escalated for research and service improvement. This shipment is recorded as delivered to your Georgia address on October 4th, at 12:10 pm. Thank you for your patience and verifying receipt per our recent conversation. Please accept our sincere apologies for any inconvenience you have encountered, while reaching out to our customer service department.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to a greater satisfaction.
Respectfully,
FedExCustomer Answer
Date: 10/07/2022
Complaint: 18162564
I am rejecting this response because: I will never do Business with Fed-ex ever again, every time i have ordered something from them, they #1 Loose Your Package , # 2 Say they delivered your package to the resident, but u was at home and don't get it, they don't update their tracking info, when u call them about a problem with your package ,you will get a run around about it for days, there is NO CUMICATION in the Company what so ever, when i seen my package go into another state, when it was already was supposed to be delivered that day, but instead of trying to find out what was going on, they Kept giving me a run around, from this day forward ,if i order something from somebody, I will choose *** or the local post office, FedEx has Lost my Business for Good, They Don't care about their customers, I have complained to them several times in the past, they will say they are trying to get better, but never do
Sincerely,
*********************Business Response
Date: 10/19/2022
Dear *******************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. Your comments regarding issues with FedEx tracking and arrival times, have been brought to the attention of appropriate management to be addressed internally.
Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement, return or replacement. The shipper may contact FedEx for any support needed on the claims process.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Complaint: 18162564
I am rejecting this response because:
I shouldn't have to contact the shipper for a refund for the shipping because of of FedEx bad business,it should be FedEx job to make it right,but of course they want someone else take the blame for their bad business as usual,same story same bad business everytime,that is the reason I will never deal with FedEx ever again
Sincerely,
*********************Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a package by FedEx on 9/14/22 and paid $127.84 for it to be sent overnight. It arrived three days later. I called the first time and they told me to wait until it was delivered. I called again for a refund on 9/19 and they said they could not give a refund until I had received an email invoice from them. I waited and waited but have yet to receive an invoice. I called again this morning, they said they would open a case and email me the result. I got an email saying they would not refund it because it's been more than 15 days since the invoice date. I have been on the phone with probably 5 or 6 different people at customer service and their refund department and they are now telling me that the case is closed, I can't get my refund and there is "no escalation allowed" and no one in a supervisory position to help me. One of the people told me that the invoice date was 9/20, which makes today (10/3), still within the 15 day period. And they only gave me the invoice number today over the phone, it is *********. The tracking number was ************. It is not acceptable to me that I was told to wait for an invoice before I could make a claim, and then that I had waited too long and it was outside the 15 days allowed to make claims (which they had also never told me until today). I would like my money refunded.Business Response
Date: 10/20/2022
Dear *******************************,
I attempted to contact you today, October 20, 2022, and was unable to reach you but a voicemail was left for you with my full contact information. Any exception to our normal quality service is a concern to us so we apologize for any inconvenience this has caused.. I will be looking into this issue and will get back with you once that research is completed.Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 10/26/2022
Complaint: 18160763
I am rejecting this response because: the person who called offered to refund me $88 but they have not done that.
Sincerely,
*******************************Business Response
Date: 11/30/2022
Dear *********,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding your delivery has been brought to the attention of management. We spoke and you agreed that we charge you based on the service you received. We understand your concerns and we have credited your account in the amount of $88.71.On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called over 10x to have our pickups Mon-Friday instead they are only in the system for Mon- through Thurs. I have talked to so-called supervisors to get this cleared up and nothing! As much money we spend with FedEx you think a simple pick scheduling with be accomplished. I need answers. Please note this is regarding FedEx pick-up service for our outgoing packages to clients. Our Friday pickups are not being picked up by FedEx that are scheduled. There is no tracking number. We can have 30 or more outgoing packages daily.Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed a package for international delivery on 04/04/2022 from the FedEx Office in Chino and used my Chase Debit card to make the payment. I received a receipt for the transactionat the same time.. Now after couple of months I am receiving letters from FedEx, that the payment is due as it could not be settled with the credit card company. First of all , I didn't use a credit card, I used a debit card and the payment went through right there. Also I went to my bank and took out the statement where it clearly shows that the amount of $124.26 has been debited from my account. I also confirmed from the bank that $124.26 have been debited from my checking account .I called customer service and they gave me a couple of email addresses to email about the issue and send copies of the receipt. I emailed and attached copies of the letter I received from FedEx, my fed ex receipt, my bank statement showing the transaction has gone through and amount has been debited from my account.Now after 6 months from the date of transaction, I am receiving a letter from the Collections services.This is so infuriating and this company is literally cheating their customers. I wish I had the option of giving them zero stars.Business Response
Date: 10/17/2022
Dear *********************
This is in response to your recent inquiry addressed to the Better Business Bureau.
A payment of $124.26 was processed on October 17, 2022.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully
FedExInitial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE TRACKING NUMBER IS ************!!! THIS PACKAGE HAS BEEN SITTING IN ********* FOR 2 DAYS NOW! THIS IS SUPPOSED TO BE DELIVERED ***TOMORROW, TUESDAY OCTOBER 4TH***!!!! THIS WAS SHIPPED ***FEDEX 2-DAY***!!!! WHY HASN'T THIS BEEN UPDATED!!!! THIS PACKAGE HAS NOT MOVED IN 2 DAYS!!! HOW ABOUT THIS IDIOTIC COMPANY DO THEIR JOBS AND GET THIS PACKAGE MOVING!!! THE ONLY TIME THIS COMPANY DOES ANY WORK IS WHEN I COMPLAIN AGAINST THEM TO THE BETTER BUSINESS BUREAU!!!Business Response
Date: 10/07/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
Our records indicate the shipment on tracking number ************ was delivered at 1:59 p.m., on October 4, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/07/2022
Better Business Bureau:
Yes I received it, but FedEx still ***** big time and they are lazy. When I order things from companies, they give me no choice but to use this pathetic service.
Sincerely,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.