Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive my package purchased through Best Buy and was supposed to be delivered on Aug 10th from ******pm; no order was delivered. I tried calling the customer support line from both FedEx and from Best Buy; both sent me to voicemail numerous times. The package was supposed to be canceled, but the package is still pending and requested compensation for the inconvenience. None were able to at least Best Buy returned my call. Terrible service you all provide. I was placed on hold numerous times and was promised a second in-store pickup same day Aug 10th 2024. I received no compensation for both parties and went as far as point the blame when both were directly involved. I also was told by the manager on Skokie that they did not have that item in stock after two customer support managers told me it was ready the same day. Terrible service considering I start school on Monday and will be without a laptop until I look elsewhere.

  Customer Answer

  Date: 08/16/2024

  They promised my package to be picked up at the ******** location and when I stopped by, they said the delivery truck would be back in an hour or so. The gentleman then proceeded to tell me to wait until they call you even if it is after 8pm. It is already 9pm  and still no response. Please contact me to explain. All the headaches had caused me to visit my primary care doctor for my symptoms of anxiety from the amount of stress FedEx has caused. 

  Customer Answer

  Date: 08/17/2024

  A FedEx number called me. She instructed me to pick up my package at the Wheeling FedEx location after work since I requested via FedEx online portal (*************************************************) three times to have my package delivered after 5pm as I work 9-5pm and was instead delivered midday around 11am. I left work and she promised to call me back to remind me, but no call wa received, so I decided to follow up. No response. She told me beforehand to come anytime before 8pm. I show up to the customer service pickup window at 4pm and find two guards, one who is rude and dismissive and the other who is literally sleeping and snoring. He then tells me the driver who has my package is not available and told me to come back in an hour or two. I show up again at 7pm, and he told me the driver is unexpectedly late per usual and he said to come back after working business hours as he said "well make the exception for 'YOU.' " It was now 8:30 and he said she still has not arrived and she will for sure be here before 9pm. We waited until 9:30pm and my package was not delivered nor was the "driver" ever going to show up. Please help me, I feel hopeless and have had to report to my primary care doctor for stress and anxiety from this ordeal. 

  

  Business Response

  Date: 08/26/2024

  Dear *****:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 5:09 p.m. on August 19, 2024.
  
  Your concerns regarding a recent delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  1683 Whitehall Ct

  Wheeling, IL 60090

  
  

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of sneakers from STOCKX on July 30th, 2024. STOCKX decided to use FEDEX as the courier. The delivery was instructed like usual to be deliver to my actual apartment door. However, the delivery guy decided to leave it at an AMAZON LOCKER. I immediately went to the locker and saw that I didn't have access to the locker. I immediately to the FEDEX truck that was outside and ask the delivery guy and he mentioned that it was a different delivery driver who had asked him if they could leave packages at the Locker and that he told the driver to talk to management. I spoke with management (******) and he mentioned no one had came to talk to him. I called complaining to send the delivery driver back, to which supposedly they did and the driver told his supervisor that ****** had confirmed that I had my package. I continue to complain to FEDEX and they never sent the driver until I kept complaining, and I was told to go to Management but management wasn't able to locate my package being that we don't know what USERID did the driver use to put my package. After another call complaining supposedly the day I saw the driver he had met with ****** and he pointed out the locker not to find anything inside, which is impossible as per the picture he took it shows the package with the door opened. Yet when I went there all the doors were locked. Yesterday, I had to file a police report after telling that I spoke with ****** to help me out but they couldn't because the driver took a picture showing that it was deliver to my door when it wasn't! Also, the case manager ****** called telling me that they won't be able to come back to this location but that they went to the office on the 7th the exact same day that the package went missing and that he did confirm that he didn't bring the package there and place it in a locker. Yet, again the picture shows that it was put in an AMAZON LOCKER causing me the inconvenience. I want my package or for FEDEX to be refund me!

  

  Business Response

  Date: 08/19/2024

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 10:50 a.m., on August 7, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22123872
  
  I am rejecting this response because:
  They are going base a picture that the driver took but are unable to explain how did the driver get access to the Amazon Locker without knowing themselves how was the driver able to place the package there, this Amazon locker has a camera that I wish I knew whether it was recording or not. Also, they are taking the facility and the driver is word and not investigating why the driver has so many different version of what was told to the case manager. Apparently someone in their staff is lying and they are cleaning their hands not taking ownership for the loss their driver cause me and now want me to call the store to credit me. Which may not even be an option as they are going by the picture that driver took.

   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/28/2024

  Dear ***********************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  After further research, our records indicate the packages was delivered on August 7, 2024.  If the shipment has not been located, because your financial arrangements are with the shipper you should contact them for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22123872
  
  I am rejecting this response because:
  You guys never delivered the package to my door. Anyone can take a picture and say I delivered the package. Also, the instructions for delivery were to my physical door and thats an Amazon Hub Locker, thats your first mistake, two your driver should had enter a USER ID that identify all couriers that uses Amazon Locker which then generate a code for me to access. Neither were done! Your driver changed its version more than once and I believe your calls are recorded when case manager return calls. I already was reimbursed by the company but Im still going to hold you responsible until we get a solution that avoids losing my package and or the driver changed. From this point forward all communication with me needs to be through Better Business Bureau! Thank you
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered school supplies online from ******* bc I had covid and couldnt go to the store. The order was delivered in several different packages, but I didnt receive 3 of those packages. We have parcel lockers and I was notified they were delivered but when I opened the lockers they were empty. I contacted FedEx to see if they could find them but they didnt. But they can provide no photographs to prove it was delivered. I called ******* and they only refunded one package saying FedEx said they were delivered. I had to reorder the items and post for them a second time, but this time I put specific instructions to leave them at my house and not the parcel boxes. A couple packages were delivered correctly yesterday, but the ones today they didnt do that though, they delivered them to the parcels supposedly, but again when I went to get them the locker was empty. This time the fedex driver took pictures, but the pictures showed them just sitting outside the parcel lockers for anyone to take them. So Im just out again bc Im sure fedex will say they were delivered and ******* wont refund me. I would not be filling a complaint if this were the first time this has happened, but its not. I get all me Amazon and **** packages 99% of the time but every time FedEx delivers theres an issue. Its either missing entirely, or my parcel box is empty and the parcel people have to **** through the lockers for it, or its delivered to the wrong persons house. So either someone is just really irresponsible with got job or they are stealing peoples packages bc never getting your packages should not have been a thing. I have never not gotten a FedEx package until moving to this apartment complex. Please help me. Im not a millionaire and now Im just out around $150.

  

  Business Response

  Date: 08/15/2024

  Dear *********************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipments traveling on package tracking numbers 405976355393,

  741674831627, *************, and ************, of which they were not delivered properly or missing from the locker.

  The Ground Facility Manager called you on August 14, 2024, to discuss further and provided details on how drivers would be delivering to mail area going forward. 
   
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/24, I placed an order at Target which was broken up into multiple packages assigned to different carriers. Fedex was supposed to deliver my parcel on 8/7. I waited at home, only to be notified that their delivery attempt failed. My doorbell didn't ring, and there is no gate or construction that would've prevented delivery. It was rescheduled for the next day. On 8/8/24, same thing happened. I called customer service who informed me my address was correct and I would recieve my package the next day. On 8/9/24, same thing. Called again. Checked my address again, once again informed me the address was correct and the driver had the right info. She also said a case was made regarding my package. Today, on 9/10/2024, I recieved a voicemail saying my package had too many failed attempts and would be returned if I didn't provide an alternative delivery address. They refused to deliver it to my address. I'm unsure why they're acting to strange about bringing me toilet bowl cleaner and ********************** soap. I do not know why their delivery drivers keep lying about not being able to deliver it to me. I also don't know why their managers aren't doing more to discipline said drivers. I would like this resolved with a full explanation from the delivery drivers, along with an apology. I would also like my items delivered to my address. It is not that hard to do their jobs and deliver a package. If the items aren't delivered to my address soon, I will be taking this to social media.

  

  Business Response

  Date: 08/16/2024

  Dear ***************. 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  FedEx is concerned that we failed to meet your expectations. Local FedEx Management has been advised of your concerns and dissatisfaction. We regret that your expection of package release was not executed. The undelivereable scans indicated by the driver were made to support safety while delivering in your apartment complex.  At your request,and as no signature was required, the shipment has now been delivered on Aug 14, at 11:40 a.m. released in the mailroom. Selection of a FedEx signature service is recommended for direct delivery to your apartment in the future.
  
  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx 

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered from dsw and nothing but issues getting delivered to my daughter in *******. I have never had this issue with dsw and have attached fed ex info...constantly changes and they will not take ownership of this issue and they lied stating was delivered today at 5:30 am and there is absolutely no way as my daughter was home and they were not there and now it states will be delivered on Monday.

  

  Business Response

  Date: 08/20/2024

  Dear : *********************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret that your shipment tracking ************ has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  For more information, please refer to: *******************************************************************************.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************************

  ****************

  Ft Washington, MD 20744

  
  

  Customer Answer

  Date: 08/21/2024

  I'm sorry I failed to reiterate my main reason for the complaint which was the fact Fed Ex kept giving false updated as to delivery of the package.  If the package was in fact in their possession as they stated in all the updates then there is no reason the package is lost in their warehouse.  This was my main complaint and still remains a mystery.  

  Thank you for your help but I did receive a call that they just cannot locate it for some reason.

  *****

• Initial Complaint

  Date:08/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm speaking on the ********* location of FedEx in ******. For some reason any package that goes to this location gets lost. I've had multiple occasions from the past and recently. If my package goes here, it takes an extra month or never comes. ONLY THIS LOCATION. Other FedEx's do not have this problem. They need to be investigated. Also they have no real way to get a hold of them. As soon as you get on the phone with a person they will hang up on you without letting you speak. They do not answer emails. It seems like no one is working there or professionally.They lose packages, do not have any real customer service. And should be replaced with a reliable FedEx or different ****************** company. If you type this location any where online says this is a location where packages go to die.

  

  Business Response

  Date: 08/14/2024

  Dear ******,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the worst shipping company on the planet, Ive never had any issues with other providers besides FED -EX, they lied to my face and told me that they tried to make a delivery when they didnt, I have security camera Everywhere and not one truck or driver came by, and they apparently lost $609 worth of stuff, and they make it hard to even file a complaint and refund you, absolutely ridiculous! Avoid them at all costs while shipping

  

  Business Response

  Date: 08/15/2024

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number was received 61299992534821407998. 

  Tracking data reflects that the shipment was delivered August 12, 2024, at 9:17 a.m. 
   
  Your concerns regarding issues with Customer Service have been brought to the attention of management.   
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is important to us, and we hope you will allow us other opportunities to serve you.  
     
  Respectfully,  
     
  FedEx   
   
  

   

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order online for everything. I've placed an order to the *** company for pants for a business conference. I checked my front porch and I didn't see any package after reading delivered notice in my emails- days passed. I thought there was a delivery delay due to the weather. I'm one of the trustee's, so I know about the increase complaints of the car, patio and package thefts. We even had the news media called out about this on going problem. *** company confirmed the shipment date and forward me the info. The tracking had a pic of the back door. I did a double take at the pic and I couldn't believe my eyes. Your company put a big box at a back door. I'm outside at 10 pm looking for this box- no box. The pic was of the back door that is an open yard ( no fence) due to the sewer outlet. The *********** need access at all times to the back yard (outlet) to clear sewer issues I've never had nor requested a back yard delivery in my entire life. Why? I live on a extremely busy side street, subdivision with 1200 homes at least two vehicles per home. There's dozens of contractors, delivery trucks, hundreds of homeowners cars traveling up and down ************* (back yard street), and residents including kids walking along the sidewalk. Delivery companies park on the busy corner off of the street and walk residents package to their front door, or pull on the street- back the truck out on the main rd. The streets are very long/narrow, the road that leads you out of the subdivision they try to prevent going all the way around passing 20 homes that don't have packages. The package in view to thousands of drivers and walkers, no cover porch to protect any packages from the pouring rain or any weather. I would not agree to this delivery. I'm being inconvenience, losing two hundreds dollars for the convenience of a delivery job duty. Enclosed pic of open yard and docs. cc: Atty **** pres, inv report

  

  Business Response

  Date: 08/14/2024

  Dear *********************: 

  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number 407684156684 was delivered at  3:25 p.m. on July 25, 2024.  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently, I have one package that has been out for delivery 3 days now and another 2 days. Furthermore, my wife has 2 packages that have been out for delivery 2 days and 1 or 2 days. None of which have been delivered. If this were the first time I would shrug it off like I have in the past but over the past year and a half (since moving here) I would estimate that about half of our deliveries show up after 3-5 business days of being "out for delivery." No attempt is ever made as we are pretty much always home and it is rural so we know anytime someone is around. When contacting "customer service," you just get passed around by the online bot or phone bot which just ****** you off and frustrates you even more than your late package does. Rather than wasting an hour trying to reach a human and getting ****** I figured I'd try it this way. After all, even if I get to a human they just tell you to wait while they track the single package instead of finding a solution to this repetitive ********** summary, roughly half of deliveries are out for delivery for 3-5 business days before actually attempting a delivery (including several I'm waiting on) and customer service is pretty much a useless machine.

  

  Business Response

  Date: 08/28/2024

   Dear  ****** *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking numbers ************ and ************ . FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions can impact our operation while shipments are being transported.Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
  
  Trk# ************ Delivered: 8/13/2024 3:13 pm   Trk# ************ Delivered: 8/10/2024 2:40 pm
  
  On behalf of FedEx,we regret any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22121403
  
  I am rejecting this response because: it is just fluff. A generic statement showing no knowledge or detail that they even looked into my situation. Yes, most customers can read through BS.

  It does not address why this keeps happening. Yes, both packages were eventually delivered as they always seem to do. I also understand that deliveries may not have a hard, "delivered by" date but there is a difference between a delivery date and FedEx telling you it is out on the truck and coming on a day. People change up their schedules to try to be around when certain packages are delivered to prevent theft or ensure it is not left to the elements. Am I supposed to drop my schedule every day for a week because they are unable to accurately tell me if it is actually coming that day. In fact, the day before the last package arrived, FedEx came and the driver told me it shows he had 3 packages for me but could only find one (an item ordered after the problematic ones shipped). Is this the service and accountability FedEx strives for? We have been considering not ordering from places that ship only via FedEx anymore and I think this response will make us do just that. Goodbye FedEx.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/11/2024

  Dear ****** *****

  Your report to the Better Business Bureau regarding tracking numbers ************ and ************ were received.
  
  Additional  research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************  Ext ******, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx
  
  

  

  Business Response

  Date: 09/19/2024

  Dear ****** *****, 
  
  This is in response to your rejected response addressed to the Better Business Bureau case. 
  
  Your concerns regarding your experience while using ************************** have been noted.  The appropriate management have been notified and are researching your concerns. We value this feedback for process improvements and thank you for bringing it to our attention.   
  
  We hope that we will have future opportunities to serve you more favorably.       
  
  Respectfully,    
  
  FedEx    

• Initial Complaint

  Date:08/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I am writing in regards to tracking # ************.This item was scheduled to be delivered 7/31, but was not.It was then scheduled to be delivered on 8/1, where an operational delay was updated.It was then scheduled to be delivered on 8/2, where an operational delay was updated.It was then scheduled to be delivered on 8/5, where an operational delay was updated.It was then scheduled to be delivered on 8/6, with no update.It was then scheduled to be delivered on 8/7, with no update.It was then scheduled to be delivered 8/8, with a weather delay.It was then scheduled to be delivered 8/9, with an operational delay.I called on 8/2, 8/5, 8/5, 8/6, 8/7, 8/7, 8/8. 8/9. 8/9, 8/9. This is a total of 10 calls. I have received one call back. Each time I speak with someone, I am assured it will be delivered the next day and it never is. I am told different reasons each time. I was told the manager of the warehouse with my package would contact me and never did.I filmed them today driving by my apartment with no attempt to deliver and then shortly stating an 'operational delay'. There have been exactly zero attempts to deliver my package to me. I am at a complete loss as to what to do with a company that seems to be unwilling to deliver my package. It is at a size where I would be unable to get the package myself as my car is too small. I keep getting told someone from the local warehouse (where my package apparently is) will be in contact with me and it does not happen. I am left with no refund for my package and no item, and am honestly just floored at how Fedex is acting as a company. The local warehouse in ******, ** are the ones with my package.I am looking for a resolution and for Fedex to give me the items I have paid for.Thank you for any assistance.Best,***********************

  

  Business Response

  Date: 08/16/2024

  Dear ***********************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:04 p.m. on August 12, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx