Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,803 total complaints in the last 3 years.
- 3,598 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My FedEx shipment has been sitting in ******* since 9/21/22. I have called customer service multiple times since 9/26/22. Without fail, they make a promise to email, text, or call within ***** hours. Nobody has kept their promise, nor can they tell where my package is.I have made it clear that my business is being held up by not having this package and I am set to miss multiple deadlines because they are not delivering my package.
Business Response
Date: 10/20/2022
Dear ****,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret that your shipment has not been received. Although additional research has been conducted,unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a shipment that was coming from fedex and it said that it was delivered October 3, 2022Business Response
Date: 10/24/2022
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.?
?
Our records indicate the shipment on tracking number ************ was delivered at 1:58 pm on 10/03/2022 . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.?
?
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,?
FedExCustomer Answer
Date: 10/26/2022
Complaint: 18168684
I am rejecting this response because: The package was not delivered to my address, it was delivered to the wrong address which was my neighbor and she was out and I did not getthe package until she came back. Fedex, did not attempt to correct the issue and check if the package was indeed delivered to the correct address that was on the package, instead gave me this same reply insisting they delivered the package and just considered my case "closed".
Sincerely,
*************************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order my phone from **** shipped yesterday and scheduled to be delivered today.Called to have packages held because Im a truck driver and Im not home. was told that its a restriction on package and **** has to call to have package held. Or driver will just leave package at door. After spending the day going back and fourth with **** and Fed Ex a supervisor called from **** to have packages held and Fed ex said they will reschedule delivery and I can come pick up package. I drove tru the night to get to ******** to get to fed ex in *********** just so they can tell me that a attempt for delivery has to me made then I can come pick it up.On the website it said a attempt was made today at 8:30 am and dont wait until next day I can come pick up package. So I left and called the 800 number they called the hillside location and ***** said that I can come pack and pick up package. Come back 2 hours later (3:30pm) and the lady at the desk is trying to find package CANT find it then tells me a attempt as to me mad then I can come get it. But she can have a 4pm driver deliver it.which doesnt make sense its 3:30 Im here now why put it on a truck to deliver it Im here now with my I.D so she assured me that it will be on a 4pm truck so I leave a supervisor form hillside *** calls and said he will work it out and make sure its on a truck and gave him my number he said he will call me back in 30 mins.6:30pm comes around I call *** to get a update he tells me my package is with security and they have to do a investigation because I keep calling.so after I get the run around you mad became Im on top of getting my package after taking every proper step into making sure I get it. And to add he tells me security left for the day. I dont know what kind of investigation needs to be done on a IPhone from **** but the customer service is poor and something shady is going on!Business Response
Date: 10/26/2022
Dear *********************** Kindle:
Your report to the Better Business Bureau regarding tracking number 611505350539 was received.
Our records indicate your package was picked up at 9:44 a.m. on October 7, 2022. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 30, 2022, I received a package from FedEx. After I got inside I noticed it was the correct address but the wrong name. I tried to get the driver back and he backed up, but then left. I called FedEx and reported the incident. They got my name (which they already had belonging to that address in their computer.) They told me someone would retrieve it the following day. Instead, another FedEx driver was bringing another package exactly like the first one and I told him that person didn't live here. He took that one back, but left the original one because he didn't deliver it. I called FedEx again explaining it, and telling them the package is still here. Once again she said someone would come get it Monday, October 3, 2022. No one came again. Today is October 4, 2022 and it's still here.They 'told' me twice it would be picked up. I want this package removed from my front door, as promised. I shouldn't have to babysit it. It's heavy. On the package the tracking info is:TRK# **** **** 7030.Thank you,**************Business Response
Date: 10/11/2022
Dear ***********,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number
579216897030. Thank you for advising the named receiver has moved.Your concerns regarding the package retrieval and return to shipper, have been brought to the attention of local management for review. This will be addressed internally with the drivers serving your area. A pickup was verified from your location on October 11, and will be handled accordingly.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I responded to Steals and Deals Offer to receive *********** english muffins. I immediately received a tracking number ********************** and response saying FedEx Ground would deliver. Today 10/4/22 I received an email saying that at 1:32pm my package had been delivered. I was at home at 1:32pm today and saw the FedEx truck pull up. A black delivery person with short dredlocks and thin build moved around in the front and back of the truck, but no delivery was made. My little fox terrier was watching through the front glass door and barked excessively. This may have frightened the delivery person away.Shortly later I received the email notice that my package had been delivered. I called Customer Service ************. The first rep was a woman who said the delivery was labeled as 'economy' and therefore, she had no obligation to assist. She instructed me to contact **********. I said FedEx sent the delivery information and FedEx should investigate. She hung up on me.The second FedEx Customer Service rep was a man who stated that *********** had used a third-party carrier for delivery and therefore, he could not assist me. I repeated that the email and tracking information was coming from FedEx and they had a responsibility to assist. I asked to speak with a supervisor or manager. He said none were available.He also hung up on me.My third call to FedEx Customer Service was to file a complaint on three grounds: 1) failure to deliver the package, 2) transmission of inaccurate information (eg., delivery of pkg at 1:32pm), and 3) unprofessional conduct by Customer ******************* My complaint #**********.I seek delivery of pkg and explanation for Customer *********************Business Response
Date: 11/04/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Our records indicate the shipment on tracking number 9261290272305801592528 was delivered at 1:32 PM on October 4th, 2022. We are concerned to learn of your report that the shipment was not located. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.Respectfully,
FedExCustomer Answer
Date: 11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 9th I ordered an 8X8 Resin outside storage shed from an Amazon.com Vendor. Today FedEx delivered it to the wrong address, and I have the photos to prove it yet when I contacted FedEx customer service all I got was the run around and told that wasn't my package. Well below is the screen shot of the home where they left my packages and the photos alongside are those of MY HOUSE where this package was supposed to have been delivered. I want my package back and I want an official apology from a FedEx executive. This item cannot be replaced with a refund from Amazon, so I want my package back or the replacement item.Business Response
Date: 10/11/2022
Dear *********************************
This is in response to your request for information pertaining to a shipment with FedEx tracking number.
According to our records, this tracking number was not addressed to you, and it was not delivered to your address. Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you. However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 278512344578.
I hope this information is helpful.
Respectfully,
FedExCustomer Answer
Date: 10/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Sold Item on **** for ******* I Shipped it on 8/16/22 FedEx with Insurance delivery on 8/19/22 Item arrive broken. I Filed claim FedEx they said the needed proof of purchase & pictures of damage I sent 3 Times and today they said pictures were no good. I called several times and the keep referring me to different people & promised to call back no call yetBusiness Response
Date: 10/05/2022
Cargo Claims
PO ******************************************************* 84126
October 5th, 2022
***********************
4623 ************
**********, ** 19808
*************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear ****,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found we need additional information. The pictures attached to the BBB case do not match the item shipped. Please provide via email to ************************************************* the following at your earliest convenience:
Individual pictures of ALL sides of the outer carton, including 1 with the shipping label visible/legible on the carton
Individual pictures of ALL inner packaging
Once we receive the requested information, we can reopen this claim.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesCustomer Answer
Date: 10/08/2022
Complaint: 18166935
I am rejecting this response because:
Sincerely,
*********************** because they said they didnt get the picturesBusiness Response
Date: 10/21/2022
October 21, 2022
***************************
4623 ************
**********, ** 19808
Dear ******************;
FedEx Ground Shipment #************
Your BBB Case was forwarded to my desk for response.
I reviewed the photos that were attached to the BBB Complaint # ******** and the information on file with the claim that was submitted. Also,I called and left a voicemail message for you concerning this matter. Please contact me at your convenience so we can discuss the concerns you have on this claim.
Thank you in advance and I look forward to speaking with you soon.Hope I / ******************** / FedEx Ground Claims Department
Customer Answer
Date: 10/26/2022
Complaint: 18166935
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase with a company who ships with fedex. The package was suppose to arrive on July 19th. However i gave it a few days to see whether or not the package will arrive. It did not. I have filed a claim with my bank, with fedex and the company. However since fedex said they had to do their on search i couldnt file a claim with the company i bought the merchandise from as fedex stated they will launch an investigation and find it. After 30days the company i made the purchase from said they couldnt do anything about it. My bank said they made an investigation to which fedex stated they delivered the product to my house. Usually i would have thought it was stolen but i have cameras and upon checking them i seen no fedex driver arrived to my house at all that day or that weeks time. At this point i just want the money back for the purchase. Its been months since this has stated and im quite frustrated with this out come. It just seems they dont careBusiness Response
Date: 10/07/2022
Cargo Claims
PO ******************************************************* 84126
October 7th,2022
*****************************
1803 *******************
*******, ** 28504
*********************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found we need additional information. Please have the shipper file a claim on your behalf, per a contract agreement they have with FedEx, they want to file all claims.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesInitial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,Im writing in because of FedEx refuses to deliver packages in a professional manner. So my package was sent through FedEx I was tracking the information via there website so that I would be home the information was inaccurate as usual. The first day I wasnt home because it was delivered early so they said they made an attempt but no door tag was left. The next day I made sure I was home all day no attempt was made but they said they came by and again no door tag or anything. *** tried to contact them several times and no help. This is becoming an ongoing issue with no help from anyone.Business Response
Date: 10/07/2022
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
Unfortunately, we are unable to provide you with any details regarding this shipment, because your name is not listed as either the shipper or the recipient on the shipping label. If the shipping party provided you with this tracking number, you will need to contact them and advise them that this shipment does not belong to you.
I hope that this information is helpful.
Respectfully,
FedExInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was suppose to Deliver my package on Friday Sept,30 and my package got to Ga and all of a sudden they sent it over to another state,i called 3 times Friday,they said they will have someone call me back to let me know what is going on,No one ever called me back,i called 3 times Sat Oct,1,told me the same thing ,Sun ,Oct 2 and Monday October 3rd,No one has reached out to me to let me know anything about when i should receive my package,this is Bad Business,i want my package,all the website says when i enter the tracking # is Pending with no Deliver Date,Customers is not important to themBusiness Response
Date: 10/07/2022
Dear *********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding the late delivery of FedEx tracking number 610434653062 have been brought to our attention. Your issue was escalated for research and service improvement. This shipment is recorded as delivered to your Georgia address on October 4th, at 12:10 pm. Thank you for your patience and verifying receipt per our recent conversation. Please accept our sincere apologies for any inconvenience you have encountered, while reaching out to our customer service department.Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to a greater satisfaction.
Respectfully,
FedExCustomer Answer
Date: 10/07/2022
Complaint: 18162564
I am rejecting this response because: I will never do Business with Fed-ex ever again, every time i have ordered something from them, they #1 Loose Your Package , # 2 Say they delivered your package to the resident, but u was at home and don't get it, they don't update their tracking info, when u call them about a problem with your package ,you will get a run around about it for days, there is NO CUMICATION in the Company what so ever, when i seen my package go into another state, when it was already was supposed to be delivered that day, but instead of trying to find out what was going on, they Kept giving me a run around, from this day forward ,if i order something from somebody, I will choose *** or the local post office, FedEx has Lost my Business for Good, They Don't care about their customers, I have complained to them several times in the past, they will say they are trying to get better, but never do
Sincerely,
*********************Business Response
Date: 10/19/2022
Dear *******************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. Your comments regarding issues with FedEx tracking and arrival times, have been brought to the attention of appropriate management to be addressed internally.
Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement, return or replacement. The shipper may contact FedEx for any support needed on the claims process.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Complaint: 18162564
I am rejecting this response because:
I shouldn't have to contact the shipper for a refund for the shipping because of of FedEx bad business,it should be FedEx job to make it right,but of course they want someone else take the blame for their bad business as usual,same story same bad business everytime,that is the reason I will never deal with FedEx ever again
Sincerely,
*********************
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