Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx was paid extra for 'expedited' two day shipping. For their extra charge, they have 1) lost (apparently) the package shipped nearly two weeks ago, to be precise, shipped 13 days ago.2) After repeated calls, FedEx still had done nothing, apparently, to resolve their problem.3) have failed to do as they said; i.e,. to search for the package they misplaced and call back on the result of their search

  

  Business Response

  Date: 10/26/2022

  Dear ****************************, PhD ****** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
  Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18173388
  
  I am rejecting this response because: FedX is IRRESPONSIBLE. it is NOT the shipper who is out the money (over $100), it is I !

  It makes NO sense that the purchaser is not allowed by FeDX to file a claim, especially when  (1) FEdX admits that they lost the package and   (2) FedX lost the package at their 'distribution center which is only some 20 miles from our home.  In other words, the package made it 500 miles, across interstate lines, and was lost by FeDx at their 'distribution' center.

  In any event, I have tried to contact the sender, but have not been able to get a response from Kroger wireless.  I have left phone messages, emails, online messages.

  Fedx lost the package.  If they insist that I, as the one who paid for the package, can not file a claim but only the shipper, THEN FEdX SHOULD CONTACT THE SHIPPER!!  

  
  Sincerely,
  
  ***************************, P.hD., P.E. 

  

  Business Response

  Date: 11/10/2022

  On behalf of FedEx, please accept my sincere apology for the circumstances surrounding this shipment.  We received and processed your claim request.  Unfortunately, upon completing our investigation, we must respectfully decline your claim.  According to our records, the shipper must file all claims as per our contract agreement with them.  Please contact the shipper for further information.  

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18173388
  
  I am rejecting this response because:

  "shipper must file all claims as per our contract agreement with them"  I AM THE ONE who paid for the item shipped.  I NEVER agreed to any such ludicrous 'contract agreement'.  Even IF the contract so stipulates, the only RESPECTABLE thing fedEX could do is contact the shippper to inquire of them why the shipper is not willing to file a claim.

  fedeX, by your incompetence in losing a package, AND BY YOUR TOTAL STUBBORNNESS and TOTAL lack of concern for the ultimate customer, you have gained yourself an extremely DIS-satisfied member of the public.

  With an operation like yours, I'd never invest in your 'future'.  Indeed, I am going to check with my mutual fund agent, and do my utmost to see that ZERO of my retirement funds are in feDeX financial instruments.

  Sincerely,
  
  ***************************, PhD ******

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx drivers keep ringing my doorbell nonstop until I get out of bed and answer the door when there is clearly a sign on my front door telling them not to disturb between the hours of 1am and 10 am yet they dont listen I called and filed a complaint several times with the company yet it continues I work a job and need my sleep without enough sleep it makes my job harder and unsafe for others so I want the disturbing of my peace to stop and will go to what ever length I have to for it to happen

  

  Business Response

  Date: 11/02/2022

  Dear *************************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  
  127 *******************
  **************, ** 17857
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.?
  
  Respectfully,? 
  
  FedEx?

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered to the wrong address and fedex refused to do anything about it. Attached is the picture of where it was delivered and its clearly not my door.

  

  Business Response

  Date: 11/04/2022

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Our records indicate the shipment on tracking number ******************** was delivered at 11:23 AM on October 5th, 2022. We are concerned to learn of your report that the shipment was not located. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via Amazon on Sept 8th for a park bench. The seller is a third party on Amazon and sent a package with a Fed Ex tracking number of ************ that was delivered somewhere in this town on Sept 13th. When I called FedEx to track the package that I didn't receive they indicated that tracking number did not include my name (*********************) or my address (623 E Courtland St) and was only 1 pound - a park bench weighs more than 1 pound. MY ONLY request of Fed Ex it to confirm in writing that the tracking number above was not in my name or my address. I am not asking who's name or address but there is a scam going on with this seller and I am working to get my dollars returned and to stop this scammer as they have done this to several people. I called Fed Ex and indicating I am not putting any fault on Fed EX all I need is confirmation in writing that package with the tracking number above did not have my address so I can work with Amazon and my credit card to get my money back. The rep verbally stated it was not this address but will not give me something in writing. The bank and Amazon are staying the package was delivered, which is true, but the seller is scamming people and sending a small package to not the person and pocketing the money. The seller will not respond to me or Amazon with repeated requests. The rep would not let me speak to a manager (which is my right to do) and disconnected the call as I stated I was going to hold until I spoke to a manager. This is my only way to get to Fed Ex and get this in writing. If the rep would have assisted me or let me speak to a mananger I wouldn't have to go this route.

  

  Business Response

  Date: 10/07/2022

  Dear *********************:
  
  This is in response to your request for information pertaining to a shipment with FedEx tracking number 277795240428. 
  
  According to our records, this tracking number was not addressed to you, and it was not delivered to your address.  Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you.  However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 277795240428.  Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement or replacement.?
  
  I hope this information is helpful.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRACKING NUMBER ************ SHIP DATE 1/21/22 SCHEDULED DELIVERY Pending Contacted fedex two weeks ago and no one has contacted me to update me or give me any information.

  

  Business Response

  Date: 10/27/2022

  Dear *******************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau regarding  tracking number ************. Any exception to our normal, quality service is a concern to us.  FedEx made attempts to contact you to discuss this issue and was unable to reach you by using the contact methods  provided.
  
  On behalf of FedEx, please accept our sincere apologies for any inconveniences you were caused while trying to track a package.

  Best regards,

   FedEx

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18171258
  
  I am rejecting this response because:

   It does not resolve my problem. Fedex lost a package. We lost a piece of medical equipment that has a cost to us.

   Fedex apology does not help me to solve my lost. Please found my equipment or replaced with one like it.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/11/2022

  Dear *******************************, 
  

  This is in response to your inquiry addressed to the Better Business Bureau. Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
  
  Any exception to our normal, quality service is a concern to us. FedEx is not able to address this complaint as requested, without customer engagement.   FedEx made multiple attempts to contact you and was unable to reach you at the telephone contact provided **************. Multiple emails were also  sent to the contact on file of   ***************************************************,and no subsequent contacts were made to our office. Regrettably due to this lack of interaction, we must consider this case resolved as much as able.
  
  On behalf of FedEx,please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of a shipment.
  

  Respectfully,

  FedEx 

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was deliver October 1 2022 I believe Saturday. I did not no email saying my package would be deliver on this day or its on its way. My package was coming from Amazon. I was sitting looking at television and I heard a loud noise. I look out it was a black guy look at me walk away, i was in the window looking out I seen my package on the ground he threw over the fence, i reviewed on my camera I couldn't believe what I seen. This unprofessional guy slam my package over the fench. I order two small ****** stove from amazon he broke the handle where you put the gas cartridge in. I call FedEx no consideration. Told me call amazon they will replace it. No Amazon did not damage my package the driver did and I want him to replace my item. I have it plain in camera he do not need to be with FedEx he give FedEx a bad name

  

  Business Response

  Date: 10/17/2022

  Dear Channel *****,
  This is in response to your inquiry addressed to the Better Business Bureau.? 
  ? 
  Our records indicate the shipment on tracking number ************ was delivered at 1:11pm on 10/07/2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.? 
  ? 
  We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************. 
  Respectfully,? 
  FedEx?
  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order with fashion nova on April 27th 2022 with express delivery I was expecting my order to arrive two days later with tracking number ********************.. I reached out to customer service after a week went by and my delivery date kept changing further out due to my package bieng stuck in *********** ********** and when I call all they can tell me is too wait and my package location.. When I try to track package now it currently says its still in *********** ********** but now when I call fed ex they say they cant find a tracking number to help me with my package because I sent it through ground fed ex. Its been almost 6 months my package has not been delivered or moved from *********** **********

  

  Business Response

  Date: 10/27/2022

  Dear ***********************:
  
  Your report to the Better Business Bureau regarding tracking number 61290275210828392471 was received. We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
  
  Thank you for your patience in this matter and for shipping with FedEx.

  FedEx 

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Steam Deck from Valve which ended up being shipped through FedEx. The package was shown on the tracker to be delivered early but looked like it was just going to arrive on time which was 09/28/2022. As soon as that date arrived, the package went into a state called "Operational Delay". I contacted FedEx everyday since then and kept getting promised that either the Station where my package was being handled would find and contact me back or the Case Representative would contact me back to further investigate. Everyday since then, I have contacted their support which provided false information and did not provide any callbacks for a supervisor or reach back out to the station for what the status was. Was told to get authorization to pick up my package multiple times which doesn't make sense as why I need to do that if FedEx had not found where my package was when they lost it. Customer Service has to transfer me to their *************** for the case I had opened for my lost package and the result was the same if I was speaking to an outsourced representative. Either they said false information such as the package will surely be delivered tomorrow or that the station or they would contact me after a day or so to see the status of the package. No one has ever contacted me from that department to check or providing any new detail. All of them have regurgitated the same information of the package being delayed on the 28th. I have lost this package twice now in the same location. My friend ordered this product for me months back and was lost in ************ and now I have ordered it being lost in the same location. I just want my package and this has been the worst experience. Every package that will go through FedEx will be lost if going through that location.

  

  Business Response

  Date: 10/31/2022

  Dear ***************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced because of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased an iPhone 14 Pro *** for my Dad and sent it FedEx thinking they were a reputable shipping company. The package spent almost an entire 2 days in ***** ******** and I thought that was pretty strange. My mom received the box and all that was left was the protective wrapping that surround the iPhone that was taken along the route to my parents home in ********. They awarded me ****** no where near the value of what was stolen. When I shipped I was not asked what the declared value was I would have said the value not 100. I am so saddened that this was not damaged or broken but actually stolen I am emotionally impacted and feel violated as if someone came into my home and stole something. Ive been saving up for this phone for my Dad for over a year and for this to happen Is devastating. I really hope the full value of the phone can be issued otherwise it will be a total loss. FedEx has to be able to see where it was stolen the box was completely re-taped on the bottom of the box and no question the weight changed at the location of the theft. Really hoping this can be resolved more fairly.

  

  Business Response

  Date: 10/31/2022

  October 31, 2022

  *************************
  265 *******
  ********, ** 84059

  Dear ****************;

  FedEx Ground Shipment #************

  Your BB Case #******** has been forwarded to my desk for additional review and response.

  Before I can give you a final decision on the referenced Ground Shipment # I have to wait for some internal responses because I requested some internal additional internal information.  Once the information/responses are received I will be able to finalize the reprocessing of your claim and provide you with an update. 

  On behalf of FedEx Management, I apologize and assure you that this matter is being taken seriously.

  Thank you 

  Hope I / ******************** / FedEx Ground Claims Department 

   

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************. And my tracking number is ************. 1. I sent the delivery at FedEx on August 29,2022. Delivery is expected to arrive in ***************** on September 1, but it had been delayed for more than a month. And it has not been updated for half a month in *******!2. This is a serious deception of consumers. My package is worth over five thousand dollars. I am very worried if it has been lost by FedEx. While I sent a lot of emails, and the truth is, no staff member responded to me at all!3. I need my package to arrive immediately and I need to know what my delivery is going through now, it should have been delivered a month ago!

  

  Business Response

  Date: 11/09/2022

  Dear *********************,
  
  Your report to the Better Business Bureau regarding tracking ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. You can initiate a claim for this shipment. For more information, please refer to: https://www.fedex.com/en-us/customer-support/claims.html.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx 
  
  

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18169613
  
  Fedex lost my delivery worth over $****. It's been four months but so far I haven't received any compensation. I sent two packages to ****** on August 29, 2022, and paid a total of 156 euros for the courier. My tracking number is ************. One of the delivery boxes contained a worthless air fryer and the other box contained my lv bag and a lot of jewelry. However, only one package arrived the next day and the one with more than **** USD was missing. I waited for a month and contacted the ******* Fedex office staff, but their attitude was very cold and hung up on me. Then they told me that my package was lost by them. They asked me to fill out a complaint form and submit it. However, it's 2023 years later and I still haven't received any response. The package even had a lot of pictures of my dead grandfather in it and I wanted it back but I knew it was never going to come back again. I wrote a complaint about Fedex on bbb two months ago. a mediator from Fedex, *****, found me through bbb and promised to pay me the full amount. But after Christmas I couldn't contact him anymore, and I couldn't get through to his office number. My request is for Fedex: 1. find my lost courier (obviously this is impossible because it must have been stolen) 2. If my delivery was lost by Fedex, immediately compensate me for the loss On bbb this is the only way I can contact Fedex, I can't get through to any of the contact numbers shown on the Fedex page. Either an endless number of robots are talking to you, or the office staff will hang up on you with cold words after you have had a ten minute conversation with a robot. I hope Fedex can also improve this bad service attitude.

  

  Business Response

  Date: 02/13/2023

  Hello FedEx Customer,
  
  We value your business. We received your claim request for tracking #************.
  
  We have issued a payment in settlement of the claim. Transportation charges were credited back to the account charged.
  
  Our liability is limited by the ****** Convention, as amended, and the terms of our contract of carriage.Please allow ten days for processing and delivery of the payment via U.S. Mail.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  FedEx