Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

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  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items online from Best Buy using my Citibank Best Buy Credit Services Card (5/18/22 and 5/23/22). FedEx was to deliver them. Neither item were delivered and the status for the items were listed as "delayed". A week later, I had FedEX run traces on the items and was told that they were "lost". At some point later, FedEx changed the "tracking status" from delayed indefinitely to "delivered" and backdated the delivery dates to 5/19/22 and 5/24/22, with no record of the "delayed" status appearing in the history of the item. This is FRAUD! Best Buy told me to take it up with FedEx. FedEx told me to take it up with Best Buy Credit Services. Best Buy Credit Services told me to take it up with FedEx. All my claims and disputes were denied and the call centers all "transfer" me to other call centers. I have been trying to find contact numbers for corporate or legal, but I can't.

  

  Business Response

  Date: 10/14/2022

  Dear ***************************:
  

  
  Your report to the Better Business Bureau was received.
  
  After further research, we are unable to provide any additional information.  If the shipment was not received, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  Per our conversation the shipper did not issue a refund, but Citibank will issue credit.

  Please accept our sincere apologies for any inconvenience you have encountered.  Thank you for your patience in this matter and for shipping with FedEx.
  

  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was packaged by Fed Ex store and insured. Item was severely damaged upon arrival. Fed Ex denied claim, I resubmitted requested information and followed up via phone multiple times. Customer service advised me I would receive a call which I did not. I paid $****** for them package, insure and ship it. It's ridiculous to make it so difficult for a customer when they damaged the package. Reading complaints online, seems to be standard practice for Fed Ex.Please use the following information to reference your claim in future:Tracking Number: ************Ship Date: Sep 06, 2022Case Number: C-******** A - Sender information Name/Contact: **********************: **************************: *************************: City: SPRING State/Province: ** ************* ZIP/Postal code: ***** Phone: ********** B - Recipient information Name/Contact: Galfry PuechavyCompany: Galfry PuechavyAddress: **************************************: City: ********* State/Province: ** ************* ZIP/Postal code: ***** Phone: ********** C - Claimant information Name/Contact: **********************: nullAddress: *************************: City: SPRING State/Province: ** ************* ZIP/Postal code: ***** Phone: ********** D - Shipment information Tracking number: ************ Additional tracking numbers: ************ Ship Date: Sep 06, 2022 Service type: Ground Claim type: Shipment Damaged Contents of shipment: Computer Equipment, Software, Components, Accessories Damage to outer packaging: Corner of Box Crushed Damage to inner content: Contents Broken Describe to inner packaging: Bubble Wrap Claim amount: ****** Freight charge: ****** Total claim amount: ******* Customer remarks: These items were packaged and shipped by the Fed Ex store location CXOKK in *************

  

  Business Response

  Date: 10/10/2022

  
  Cargo Claims                                                                                    
  PO ******************************************************* 84126 
  
  
  
  October 10th, 2022
  
  *********************
  111 Vue Point Pl
  *************, ** 77380
  ********************
  BBB Case # ********
  
  RE: FedEx claim on tracking # ************
  
  Dear ****,
  
  Your report to the Better Business Bureau was received.
  
  After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. You will receive the payment via **** in the amount of $3064.20 in **** business days.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  
  **************
  Executive Management
  FedEx Ground Services

  Customer Answer

  Date: 10/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes from an independent seller on ***** The shoes were then authenticated by a third party and shipped to me using FedEx service. I have no means or way of contacting the third party authenticator/shipper. My shoes never arrived, they were mis-delivered to a undisclosed address. Before contacting Fedex I contacted **** to file a claim but since the tracking showed delivered I was denied. FedEx has admitted fault but due to a unjust policy, I myself as the purchaser has no right to a claim for an item I paid for even after providing proof of purchase. The tracking number is ************

  

  Business Response

  Date: 10/21/2022

  Dear *******************************: 
  
  Your report to the Better Business Bureau regarding tracking number ************ showing delivered on 8-17-2022 was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate the package. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html. 
  Per our conversation I advised you to go to Ebay.com and complete the form stating I did not receive my package and that per their comments someone would respond in 3/days.
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully,
  
  FedEx  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Federal express shows that delivery of my online order from Pielframa, ***** was delivered on 10/5 to my address at 55 *****, Brooklyn, ** ***** in the lobby's mailing room.In reality a driver made it to **************** as per his provided picture attached to the tracking # ************ ******* from FedEx Customer Service took my mobile phone number, created claim # C84006749 and assured that she would escalate this accident so the driver would bring my package, and I would be called shortly about it.Nothing was done, and based on my previous too many times similar experience nothing will be done.Attached is my order including price, FedEx picture where my package was delivered and pictures of my lobby's mail room, from of the building where I live and lobby view from the front door of the building to visually identify my address and mail room.I paid for my order 65 euros, and FedEx must compensate this loss as it was entrusted by the merchant to deliver my order; this include 25 euros I paid for 2 day delivery.

  

  Business Response

  Date: 10/28/2022

  Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number 278713900029 was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx 

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fedex out a package to my daughter's home in *********, ** on 9/21 with a delivery date by 9/26. The package was never delivered and NOBODY from FEDEX notified me via email or phone. When I called today about it I was told they put a trace on to locate package, apparently then they wanted to know what the content was in the box which I gave. I find this to be very unacceptable practice of FEDEX. I never had this type of experience with FEDEX and honestly I'm just so stunned it happened to me. The fact that nobody from the company bothered to call me is totally unacceptable all I want is my package delivered to my daughter ASAP.

  

  Business Response

  Date: 10/12/2022

  Dear **************:
  
  Your report to the Better Business Bureau regarding tracking number 777960989959 was received.   
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  Tracking data reflects that the shipment was delivered at 4:17 p.m. on October 7, 2022.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  FedEx

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send a package to my brother's address in ********* on September 15th 2022 from the Fedex store location ******************************************************************. I told the Fedex agent at the store the correct delivery address, but they entered it in without the unit number. I shared my phone number and email as well, that was entered correctly. The package was then returned without my authorization and Fedex is now charging me $213.29 for the return. There was no attempt from Fedex to contact me. I would have preferred the package left at a location for my brother to pick up, or even thrown out.The package cost $185.87 to send. This will cost me a total of $399.16 for a service I did not receive.I contacted Fedex and was told that there was nothing they could do about it.Tracking Number: ************

  

  Business Response

  Date: 10/07/2022

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the tracking number 278033020717, 

  and the unit number not noted for recipient address.  Unfortunately, you did not provide the recipient phone 

  number for the destination station to call him.  We called you on 09/20, 09/21, and 09/26, and were able to 

  leave voice messages on 09/20 and 09/21, advising that we needed the unit number and phone number by

  09/26 or the package would be returned to sender and their account number would be billed.   We received no

  response so package was returned on 09/27, and tracking number ************ notes delivery on 09/28/22 at

  1:25 p.m.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our

  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18174404
  
  I am rejecting this response because: I did provide the recipients phone number to the Fedex Agent. I never received these calls and have not initialized a voice mail box on my phone. Why did I not receive a email asking for authorization of the return? I did not authorize this return and never would have agreed to it. I would like the return invoice of $213 at the very least removed due to negligence from FedEx.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/11/2022

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the tracking number 278033020717, 
  and the unit number not noted for recipient address.  Unfortunately, you did not provide the recipient phone 
  number for the destination station to call him.

  We attempted to reach you numerous times at **************.

  Also, we spoke with the FedEx Office Print & *********** you shipped from, and they confirmed customers

  must select ship to confirm the information that appears on the screen is correct, and they reviewed this with 

  during your several visits inquiring about the return of package and fees.  A refund is not applicable.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time this year I've had to file a complaint against FedEx. They have labeled my order as delivered, tracking number: ************. They included a photo (see below the first photo) that is not of my apartment. Notice the full shot of my door/porch in the second, third, and fourth photos. There is no dirt path next to my porch like in the first photo and no extra block/cement at my door like the first photo. I'm tired of FedEx not delivering or mis-delivering my packages. I feel because I have lodged many complaints they are now doing this on purpose. I feel they should be held financially responsible when I am left to resolve the issue on my own.

  

  Business Response

  Date: 10/27/2022

  Dear *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 582584395822.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in Macon.  This will be addressed internally with the drivers serving your area.  If the shipment was not received we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my package to someone named ***** and he stole my package. I dropped it off and asked for a receipt and he advised me he couldnt give me one because it was already being used. I asked him what does this mean. He said that it can still be dropped off but someone else had shipping label as well. My tracking never updated so I kept calling and the manager pulled up the camera footage of me dropping it off. I called the store back and ***** answers he was being extremely rude and pretty much blaming me for the package being stolen instead of taking accountability. I kept asking him what happened to the package he says after 15 minutes of arguing that it cant update anymore because of the issue with the shipping label and it wasnt guaranteed to get there. He barely told me this after a week and didnt bother telling me this while I was dropping. I feel like he literally stole my package in my face especially because I have about **** ******** local friends and I post the jewelry I sale there. I really think he new what he was doing and it stole it in my face. I feel like I should be refunded and that ***** should be fired. Here are the photos of me dropping the package and here is the item information I also sent the shipping label. Please do something about this this isnt ok and he stopped immediately

  

  Business Response

  Date: 11/09/2022

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18173476
  
  I am rejecting this response because:
  It doesnt make sense its just a photo of the shipping label I would like a refund
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/06/2022

  Dear *********************,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau regarding the shipment on FedEx tracking number ************ . 
  
  Your concerns regarding your poor customer service experience and lost package has been brought to the attention of management and has been addressed internally. 
  
  As a gesture of goodwill, a check in the amount of $50.00 will be sent to your home. On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  My apartment number is 2201
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 100% remote software engineer needing access to wireless internet to earn my living. I paid $14.00 on 10/4/2022 to ******* Wireless to have my new 5G wireless device delivered by 12:00 PM noon the next day (10/5/2022), I sat in my living room, within earshot of front door knock or door bell from 8:00 AM until roughly 12:00 PM to ensure I would be available for a signature.After 12 PM, and still no delivery, I checked the status on the tracking link that was provided to me, only to find a message that the delivery was attempted but no one was available for signature and it would be re-attempted tomorrow. In addition to this, after calling customer service and filing FedEx Case No: C83971997, I was promised a call back for redelivery attempt today that never happened. When I called FedEx customer service back around 5 pm, the representative said my case is still in queue and it could take 24 hours to get a call back. This was not communicated at 12 PM. Additionally, she says I need to get my money back from *******. Rep also could not give me a way to file a complaint directly, so here I am.I am understanding of unintentional delays, but the two actions I will not accept as the norm or good business practice are the "blatant lie" of a package being attempted and/or the poor customer service provided by FedEx. I didn't receive any attempted delivery sticker on my door as proof that I had missed a driver and I never received a call back to try for redelivery today.I'm very dependent on internet to work, and today's incident greatly and negatively impacted my ability to work. This is not the first time something of this nature has happened on Circle Drive. While I understand it is a new development (maybe newer in the route), we pay for and deserve as good of service as any neighborhood. FedEx customer service has really deteriorated over the years. I hope the company is working on making positive changes from within because this experience isn't it.

  

  Business Response

  Date: 11/07/2022

  Dear *******************************,

  Your report to the Better Business Bureau regarding tracking number 610981633302 was received.
  
  We were not able to reach you by phone because we received a message stating your voicemail was full. Our records indicate your package has been successfully delivered to the address that was provided by your shipper on the tracking label. For security reasons, please contact your shipper to verify the address they provided on that label.
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  Respectfully,

  FedEx

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18173497
  
  I am rejecting this response because:
  

  I tracked this package myself back to an old address and went and got the package. However, youll find attached still captures from a video that shows where my package was left on the front porch (at the right wrong address) but a false signature was submitted in delivery receipt on a package that required a signature. 
  

  Additionally, I checked with the sender who confirmed the mailing address to be my current address (which the package was never delivered to).

  Human error happens, but so does bad business practice which seems to be the issue at hand here. 
  

  I did get my package, finally, after much effort on my part. I did not receive it in the time that I paid to have it delivered and am owed a refund.

  I am not responding any further to this complaint. Now that I have raised awareness to FedExs lack of responsiveness or accountability, Im done with the issue. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/09/2022

  Dear *******************************,
  

  Your report to the Better Business Bureau regarding tracking number 610981633302 was received.
  

  We delivered the package to the address provided on the shipping label by your shipper, which was not the same address as provided in this complaint. We are happy to hear that you now have your package.

  Thank you for your patience in this matter and for shipping with FedEx. We apologize for any inconvenience.
  

  Respectfully,
  

  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a package , which said it was outside my door, it wasn't and finally a friend brought it to me..But every time that FedEx delivery a package to me, they either leave it at the wrong apartment or when they do deliver it to my apartment, they just drop the box down on the floor and my items inside the box is broke because they just drop it down, this has happened more then one time and I call FedEx about it every time that it happens, but they don't care, they don't help me

  

  Business Response

  Date: 10/10/2022

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This is being addressed internally with the drivers serving your area.
  
  If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx