Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fedex lost my package and wont help. Every supervisor lies about calling me back and the last two supervisors hung up on me . I need to speak to someone for corporate and not a offshore call center. I need the tracking to reflect that the package is lost

  

  Business Response

  Date: 10/14/2022

  Dear **************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18183871
  
  I am rejecting this response because:

  It took a week to get a call and the agent did not help at all. She did not offer a solution nor car about my situation. I need an escalation so I can speak to someone that will take my issue serious and actually offer a solution. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/31/2022

  Dear *********************:
  
  Your report to the Better Business Bureau regarding tracking number 902785386146 was received. We regret any inconvenience you experienced as a result of this situation.
  
  We are concerned to learn of your report that the shipment was not located.  Additional research has been conducted in an effort to locate the shipment.  We regret that we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Your concerns have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18183871
  
  I am rejecting this response because:
  No one has even bothered to call me and when I call in I get talked to rudely and hung up on. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - was initially on 9/27/22, this is the pick up date from the ******** Hotel that we stayed at in ********, ***********. We were informed by the manager, ***** that in order to get the items that we left in the room, we needed to contact FedEx to schedule a pick up, we did this and the items were placed in an envelope by the manager of the hotel and the package was picked up via FedEx ground on 9/27/22. We requested a 3 day delivery to ****************************, **************************************************************************. On 9/30/22 at about 2:00 PM, the package was delivered by FedEx driver, (my husband was in the lobby of the apartment when the driver arrived and he pushed the door opener and let the driver in) the driver placed the package on the floor in front of the mail room and then he took a picture and left. After the driver left, my husband went over by the mail room to see who the package was for and indeed it was for me, when he picked it up, he found that it had been opened and that there was nothing inside of the package, by then, the FedEx driver had got back into the truck and left. My husband took a picture of the empty package and then we contacted FedEx at **************, they gave us a case number: CA *******, the tracking number was **************, the declared value of the item(s) was $50.00 ( items included were - a beaded rosary with a silver chain, medallion of *********************** and a small silver cross, it also included a small bottle of Holy Water and a picture of Saint ******. When we called for a status check on 10/5/22, we spoke to ******** who told us that the case had been closed and that if we needed to look further at this that we need to get in touch with the shipper (******** in ********, *********** and ask them to file a claim). We called ******** in ********, ** and we spoke to the manager (*****) and she said for sure that the package was sealed when it was picked up by the FedEx driver. FedEX shipping fee was $29.54.

  

  Business Response

  Date: 10/11/2022

  Dear **************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the  997039300096052.

  Our records indicate a proof of delivery on September 30, 2022, at 2:00 p.m., to mailroom, and 

  there was no signature restriction on package.  We suggest you open a claim as the shipper since

  you established a FedEx account to have package returned to you.  You can open on FedEx.com and

  please attach all applicable documents.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust

  our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully,

  FedEx

   

   

  Customer Answer

  Date: 10/16/2022

   
  Complaint: 18182116
  
  I am rejecting this response because:  I initially filed a claim on 9/30/22,I was given a case number of CA3526087.   When I called back to check on the status of the claim on /or about 10/3/22, I was told by a lady named ***, that the case has been closed.   No one tried to get in touch with me to tell me what was going on with the case and then I find out that the case has been closed, this is not professional and not at all helpful for me.  After I filed the complaint with BBB, I received a telephone message from Fed Ex noting my need to file a claim online, I attempted several times to file a claim online, again and whenever I would get to the end and attempt to submit, it would not change the page...giving a message that I need to write a description of the item(s) that were missing from the package....  I had already made a notation of what was missing, I re-wrote the description, noting religious items, a beaded silver rosary, a small bottle of Holy water and a picture of Saint ******, value noted $50.00.  After I had so much trouble trying to get the new claim submitted, I called ************** for Fed Ex and requested to speak to an agent to get help with the online claim form.  The call was made on 10/13/22, I provided all requested information to the representative and I was given a claim # of C84931698 and he told me that I should be hearing from someone from the claims department within 5 to 7 days.  I am trying to wait patiently as the missing items were given to me by my daughter and they were very precious to me and I just want to be able to get them back.   If Fed   Ex is not able to recover the items, I would like to be refunded the value amount of the items and the insurance for the package.   I would also advise Fed Ex, that they should really watch the drivers that deliver to the apartment that I live at as others have also noted missing items.  The driver had the opportunity to bring the package to me at my apartment but did not.  My husband was actually the one who let the driver into the building and saw the driver put the envelope down in front of the mail room.  After the envelope was placed, my husband said he went over to where the envelope was to see if it was a package for us and found that the envelope had been opened and the contents were missing.  By that time, the driver had drove off.   We immediately made a call to Fed Ex to report that the contents of the package  were missing upon delivery and that is when we got the first case number.
  ****************************

  

  Business Response

  Date: 10/19/2022

  Dear **************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the  997039300096052.
  Our records indicate a proof of delivery on September 30, 2022, at 2:00 p.m., to mailroom, and 
  there was no signature restriction on package. 

  You have advised that package was delivered missing contents and was torn,  The local Ground 

  station management is reviewing situation and will follow-up with you. 

  Your claim was approved and you will receive by ************* ************** within 5 to 7 business days.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust

  our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully,
  FedEx

  Customer Answer

  Date: 10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex was supposed to deliver a package on October 4th, instead its been sitting at their ************ shipping hub for 3 days now. The operations Manager *************************** was completely unhelpful and rude and gave me a fake phone number when I asked how to resolve the problem because she didnt want to do her job. There are multiple complaints about this location to the point where the local news has labeled it the "hostage hub". It's no wonder they are losing business to Amazon every day.

  

  Business Response

  Date: 10/25/2022

  Dear *******************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Per our conversation the shipper has issued you a refund.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ? 
  
  ? 
  
  FedEx 

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18181199
  
  I am rejecting this response because if you're a shipping company you shouldn't randomly lose customers packages with no explanation as to how it happened. Also, if it's such a recurring issue that there are multiple stories over the last 2 years in the local media of similar things happening to other customers packages at the same hub then more substantial action should be taken to address the problem. By the time you acknowledged losing my package the company I bought it from no longer had the item in stock and I had to pay a higher price for a replacement.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/07/2022

  Dear *******************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding FedEx tracking number ************ have been brought to the attention of local management responsible for our operations who will complete an internal review.
  
  We regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed Ex tracking ID ************ At approximately 6:30 pm on October 6. I received a rude phone call from ************ from a woman who didnt identify herself and refused to give me her name. She started talking at me, not to me. The gist of the conversation was, a package was attempted to be delivered today and if I didnt give her the gate code I could pick up the package. Then she hung ** in my face. Horrible customer service for a service I paid for. 1. I was home all day and the entire. 2. Ive been receiving text messages that the package was being delayed. 3. FedEx has the gate code. Why as of lately, Im having issues having my packages delivered? You should give the package to Amazon or *** and they will for sure deliver the package to my front door, in a timely manner.

  

  Business Response

  Date: 10/17/2022

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was picked up on 10-7-2022 at 3:09 PM by *****************
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management who has advised that they spoke with you and this would be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I observed a fed ex employee driving past our group of parents on a quiet court more than 35mph in a 20mph zone while distracted (weaving - reaching for something in the vehicle.) This occurred at 5:30PM on 10/6/2022 at ***************************************** in ******** ******. The vehicle had ****** plates with ********************* had many children (at least 8) out playing because of the warm temperatures and time (5:30PM.) The entire group of parents shouted at the driving who sped past. When approached to get the vehicle plates (****** 017 ***) the driver stated "hey you don't own the road ***** I was driving 25"I understand that our consumer habits of wanted deliveries quickly to our homes, federal express's business model of providing that, and safe driving will, inevitable, be at odds with each other. I understand that normally reasonable speeds can sometimes appear excessive on a normally quiet street. I generally choose to accept that I cant control ever persons bad behavior, but this was just too much, and the drivers response was lazy and careless. I attempted to contact FedEx on its phone number (email is absent from any search) but was only able to speak with an offshore customer support representative who, while courteous, was clearly intended as no more than a firewall for anybody of actual leadership in the company. The resolution was maybe youll be contacted. I think it is reasonable that a local federal express representative (the routes actual subcontractor management?) contacts me to share a bit more concern with how their business can do better in managing safety and liability.

  

  Business Response

  Date: 10/20/2022

  Dear ***********************,
  
  Your report to the Better Business Bureau regarding our driver.
  
  We are concerned to learn of your dissatisfaction with our driver, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx
  
  

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I received calls from fedex corporate and the local ship terminal.  Thanks for the professional resolution.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 5K package delivered the wrong address. Support and driver double down it was delivered. Neighbor down the street shows up with my package seven hours later. Inept liars. This has happened multiple times and they don't take responsibility. This impacted a scheduled video shoot and they did next to nothing to resolve my concerns. An *************** signed for it. I later found out they live at *************************. evidently but I have a voicemail from Fedex claiming it was dropped off at my front door. It wasn't.

  

  Business Response

  Date: 10/13/2022

  Dear : Mr. ***********************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***************************************************************************. Local Management has been advised of your concerns and advised they have tried to contact you concerning this matter. This will be addressed internally with the drivers serving your area.   
  
  Per our conversation you advised that your neighbor did receive the package in error and you now have the package.
  
  We regret any inconvenience you experienced as a result of this situation. Please accept our apology for the mishandling of your package.
  
  Respectfully,  
  
  FedEx 

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx did not follow through on their policy of attempting redelivery of a package that required a signature and eight days later, they falsified information online stating that the package was delivered with a "proof of delivery" even though NO package was delivered and NO signature was obtained. While the customer service reps claimed to provide help and spoke nicely, they all have the same canned answer (like someone will call you back by the end of the day) and no accountability to see that the job is completed other than to say the package was lost and a loss claim needed to be filed with the shipper. A loss claim has been filed with the shipper, but my concern is that the shipper will say it has been delivered according to FedEx and won't take action, since FedEx falsely noted the package as delivered. I found it odd that one customer service rep asked me what my house looked like, but could not tell me how that was relevant to the whereabouts of my package. Another customer service rep ask for as many details as possible as to the contents of the package, such as the serial number, part #, brand, etc. On 9/30/22, 8 days after the first and only attempted delivery, after letting this rep know that the package was a gift, sent from a 3rd party shipper, within 1-2 hours, the package was marked delivered on 9/22/22, but that was not true. There are two case numbers attached to this package, ending in #**** and the second case number ends in #****. The second case number was opened due to the first one being incorrectly closed stating the package was delivered. And FedEx called to say a loss claim needed to be filed because they don't ship certain items, but that is also incorrect. The over 21 signature was needed because of the contents, which was established upon the original shipping of the product from the large 3rd party shipper.

  

  Business Response

  Date: 10/15/2022

  The driver responsible has been terminated and is no longer allowed to provide services for FedEx Ground.  

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx texted me that they delivered 2 packages on 10/1/22. I was sent a picture as well. I never saw or got the packages. I want to reach out to the sender but this info doesn't show in the texts I received. My complaint is I'm not able to speak to a live person at FedEx. I call and it is required to enter your tracking number then the recording states the package was delivered so I can't speak to a customer service rep. ** I don't enter the tracking number I can't speak to an agent without that info. I only want to speak to someone since I never received my packages. I checked on current orders on my end and only 1 of the 2 show it was delivered although I didn't receive it. Please ask someone preferably a supervisor to contain me by phone or email. ************ ******************* Thank you *********************

  

  Business Response

  Date: 10/10/2022

  Dear *****,
  
  Your report to the Better Business Bureau regarding tracking numbers ******************** and ******************** was received.
  
  After further research, our records indicate your packages were delivered on October 1st, 2022 at 9:47 a.m. If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Video of Fed ex driver dropping off packages on the front lawn and walking away. Threw stuff on the grass

  

  Business Response

  Date: 10/20/2022

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 770103925110.
  
  We are concerned to learn of your dissatisfaction with how shipments have been released on your property. The appropriate management has been notified of the situation for an internal review with the driver(s) responsible for serving your area.? We certainly regret any inconvenience you have encountered. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18177641
  
  I am rejecting this response because boxes ripped open left on the lawn and video shows driver leaving them on walkway near driveway on front lawn and leaving :
  
  Video is available 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/07/2022

  Dear *****************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 770103925110.

  We understand that you have spoken with our local office and the matter is being handled. We apologize for any inconvenience this has caused. 

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1 I sent a package, tracking #************.On September 4 I got email that the package has been delivered. The recipient was unable to locate the package, she looked at: apartment entrance, building entrance, neighbor building entrances, leasing office. The package could not be located.I immediately saw the issues: First, the delivery address given on the delivery confirmation email does not exist, it states street number only while there are multiple buildings with the same number designated as A, B, etc. Second, the delivery confirmation email states that the package was "Given to customer" while in fact it was not.I immediately reported missing package through FedEx website stating the above concerns. I got instant response that "accordingly to our records the package has been delivered". My concerns were ignored and it seems that no real investigation has been done.I also filed a claim (case number C-********) on which I received no response.I tried to contact FedEx customer service through the only option they have - automated phone system - asking for case status, and it kept asking me for my fedex account number which I don't have. Finally after multiple tries and entering some arbitrary number several times it connected me to live person. This support person was only able to suggest me to file another claim.On Oct 4, 2022 I filed another claim (case number C-********) stating the above mentioned concerns about delivery address and delivery statement. Today I received response that the claim has been denied because "Our records indicate the package was properly delivered to the correct address". My concerns were again ignored and, based on promptness of the answer, it seems that no real investigation has been done.I then tried to respond on that email but it occurred that FedEx sends their emails from non-existing email address ***************************************** Therefore I file a complaint here in hope that FedEx will finally do something.

  

  Business Response

  Date: 10/28/2022

  October 28, 2022

  German Kazakov
  4310 **************
  ********, ** 80503

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** was forwarded to my desk for response. 

  After further review I found that the claim needed to be reopened and processed for payment.  You will be receiving the full payment in the mail via the USPS.

  On behalf of FedEx, I sincerely apologize for your overall disappointing experience and hope that the payment will help restore your faith in FedEx and you will continue to allow us to serve you.  

  Thank you 

  Hope I / FedEx ******************** / Ground Claims Department