Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,803 total complaints in the last 3 years.
- 3,598 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a package by FedEx on 9/14/22 and paid $127.84 for it to be sent overnight. It arrived three days later. I called the first time and they told me to wait until it was delivered. I called again for a refund on 9/19 and they said they could not give a refund until I had received an email invoice from them. I waited and waited but have yet to receive an invoice. I called again this morning, they said they would open a case and email me the result. I got an email saying they would not refund it because it's been more than 15 days since the invoice date. I have been on the phone with probably 5 or 6 different people at customer service and their refund department and they are now telling me that the case is closed, I can't get my refund and there is "no escalation allowed" and no one in a supervisory position to help me. One of the people told me that the invoice date was 9/20, which makes today (10/3), still within the 15 day period. And they only gave me the invoice number today over the phone, it is *********. The tracking number was ************. It is not acceptable to me that I was told to wait for an invoice before I could make a claim, and then that I had waited too long and it was outside the 15 days allowed to make claims (which they had also never told me until today). I would like my money refunded.
Business Response
Date: 10/20/2022
Dear *******************************,
I attempted to contact you today, October 20, 2022, and was unable to reach you but a voicemail was left for you with my full contact information. Any exception to our normal quality service is a concern to us so we apologize for any inconvenience this has caused.. I will be looking into this issue and will get back with you once that research is completed.Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 10/26/2022
Complaint: 18160763
I am rejecting this response because: the person who called offered to refund me $88 but they have not done that.
Sincerely,
*******************************Business Response
Date: 11/30/2022
Dear *********,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding your delivery has been brought to the attention of management. We spoke and you agreed that we charge you based on the service you received. We understand your concerns and we have credited your account in the amount of $88.71.On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called over 10x to have our pickups Mon-Friday instead they are only in the system for Mon- through Thurs. I have talked to so-called supervisors to get this cleared up and nothing! As much money we spend with FedEx you think a simple pick scheduling with be accomplished. I need answers. Please note this is regarding FedEx pick-up service for our outgoing packages to clients. Our Friday pickups are not being picked up by FedEx that are scheduled. There is no tracking number. We can have 30 or more outgoing packages daily.Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed a package for international delivery on 04/04/2022 from the FedEx Office in Chino and used my Chase Debit card to make the payment. I received a receipt for the transactionat the same time.. Now after couple of months I am receiving letters from FedEx, that the payment is due as it could not be settled with the credit card company. First of all , I didn't use a credit card, I used a debit card and the payment went through right there. Also I went to my bank and took out the statement where it clearly shows that the amount of $124.26 has been debited from my account. I also confirmed from the bank that $124.26 have been debited from my checking account .I called customer service and they gave me a couple of email addresses to email about the issue and send copies of the receipt. I emailed and attached copies of the letter I received from FedEx, my fed ex receipt, my bank statement showing the transaction has gone through and amount has been debited from my account.Now after 6 months from the date of transaction, I am receiving a letter from the Collections services.This is so infuriating and this company is literally cheating their customers. I wish I had the option of giving them zero stars.Business Response
Date: 10/17/2022
Dear *********************
This is in response to your recent inquiry addressed to the Better Business Bureau.
A payment of $124.26 was processed on October 17, 2022.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully
FedExInitial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE TRACKING NUMBER IS ************!!! THIS PACKAGE HAS BEEN SITTING IN ********* FOR 2 DAYS NOW! THIS IS SUPPOSED TO BE DELIVERED ***TOMORROW, TUESDAY OCTOBER 4TH***!!!! THIS WAS SHIPPED ***FEDEX 2-DAY***!!!! WHY HASN'T THIS BEEN UPDATED!!!! THIS PACKAGE HAS NOT MOVED IN 2 DAYS!!! HOW ABOUT THIS IDIOTIC COMPANY DO THEIR JOBS AND GET THIS PACKAGE MOVING!!! THE ONLY TIME THIS COMPANY DOES ANY WORK IS WHEN I COMPLAIN AGAINST THEM TO THE BETTER BUSINESS BUREAU!!!Business Response
Date: 10/07/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
Our records indicate the shipment on tracking number ************ was delivered at 1:59 p.m., on October 4, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/07/2022
Better Business Bureau:
Yes I received it, but FedEx still ***** big time and they are lazy. When I order things from companies, they give me no choice but to use this pathetic service.
Sincerely,
*************************Initial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a disability and it's hard for me to fill out an application.Business Response
Date: 10/12/2022
Dear ******************:
This is in response to the BBB request submitted by ****************** under BBB Case no.18157420.
The FedEx package tracking number provided for this shipment is invalid.Unfortunately, we are unable to address the specifics regarding the shipment without the package tracking number. Once the customer is able to provide this information, we will gladly research this further.
Respectfully,
FedExInitial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6 different packages that were shipped through fed ex were delivered to a completely different address over an hour away from where I live. The address is not similar in anyway to my address and is in a different county than I reside. And each shipment I have verified had the correct shipping address on it. I Have contacted fed ex multiple times about the issue and each time I am told there will be an investigation and someone will call me back. No one ever calls me back and when I call to check on the investigation I am told the case is closed. The total of money I have lost is now almost $2000.00. I have spoken to multiple supervisors and filed multiple claims and nothing is ever done. They refuse to give me the local number to the fed ex location that is incorrectly delivering my packages, but at the same time tell me that the claim has to be investigated through them. I want to know why this continues to happen and I want the products that I have ordered. It is to the point now that if something is not done, I will be taking legal action. The address that the packages are being incorrectly delivered to is *************************************************. My address is ****************************************. I can provide tracking numbers if needed, but I would like my products and I want answers as to why this continues to happen.Business Response
Date: 10/06/2022
Dear Nneka,
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with deliveries recently. Your concerns regarding the deliveries have been brought to the attention of management responsible for operations in your area.
If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the last 2 years I have been paying hundreds of dollars for overnight, 2 day and regular shipping from FedEx. My packages NEVER get to me when they are scheduled to. I have called at least 10 times ro try and get this resolved and all they ever do is apologize for the inconvenience. This isn't just a few packages running late this is almost ever single time I make a order for my small business. The place I order my products from only uses FedEx and my packages continue to get delayed in ****** ****** every single time. A few weeks ago they supposedly filed a claim for me for this and I never heard back a word from them. I feel as if they can't get my packages to me on time they should not be charging $30 to $50 for over night shipping or charging for shipping at all. I'm at my last straw with them and feel as when I ask to speak to a supervisor they give me a run round or say they will have them call me back and they don't. I don't know what else i can do to get them to help with this issue. I am losing business at my shop due to the fact I am not receiving products and am having to close. So I am losing money from shipping costs and from closing my business.Business Response
Date: 10/20/2022
Dear *************************,
I attempted to contact you today, October 20, 2022, and was unable to reach you but a voicemail was left for you with my full contact information. Any exception to our normal quality service is a concern to us. Can you please contact me and provide me with any other tracking numbers you may have so I can look into the issues you mentioned and make sure they are addressed properly? Please call me at ************************ for assistance.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The FedEx Ground / FedEx Home delivery drivers consistently mark packages as delivered to "FRONT DOOR" but they are never there, they are often in the field near my house or illegally placed in the mailbox. The most recent package I had an issue with has a tracking number of ************ I have attached both a picture of the package where it was found, and also a copy of the useless picture that the delivery driver took which does not show where the package was placed (defeating the purpose of the driver taking the picture).Business Response
Date: 11/10/2022
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 278534035639
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package tracking ************ which should have been delivered on 9/20/2022. The tracking indicates that the package was delivered and signed for by "RRichard" at 1:16 PM on that date. I was not home at that time and never received or signed for the package. I reached out to the shipper (****************************** ** order ********) They told me that as the package was indicated as signed and delivered they were unable to file any sort of complaint with FedEx. They were able to obtain a copy of the signature which is not my signature. I was able to flag down our local FedEx driver and he told me that he had been off that day and there was a substitute driver. He also said that there were other customers on his route with similar issues on that date of packages being signed for by the driver and not delivered. He directed me to the FedEx warehouse at ****************************************************************** where they told me they would investigate and get back to me within a couple of days. It has now been over a week and I have not heard from FedEx regarding this issue. I am out $711.80 for this package and would like a refund from FedEx.Business Response
Date: 10/24/2022
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 277937440334 was delivered at 13:16 on September 20, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had 3 packages that should have been delivered to my apartment on 9/17/22 and the fedex delivery driver left my package in the building hallway and not at my apartment door where it is instructed for them to leave my packages. The building is open for all to enter and my packages have been stolen I contacted FedEx about the problem and they have not held there drivers responsible for delivering packages at my apartment door. I have had no one contact me about the problem or try to fix this issue.Business Response
Date: 10/07/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our office has been unable to reach you by phone. Any exception to our normal, quality service is important to us.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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