Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,375 total complaints in the last 3 years.
- 3,798 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed an urgent package to *****. I paid premium service cause it was time sensitive and needed guarantee. I was sold the service with a money back guarantee. The package was late and fed ex will not honor the money back guarantee I paid for. I would like my refund of $98.65
Business Response
Date: 11/25/2022
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/7/22 I used my FedEx account # ********* to generate an ********************** service shipping label and ordered a pick-up of my daughter's forgotten wallet (indicating an estimated value of $100) at ********************************, ******, ** (the Lodge). I emailed the label and pick-up information to **************** at the Lodge so that he could put the wallet in an envelope to give to the FedEx pick-up agent. Fed-ex tracking # ************ shows the item was picked up, reported as damaged at Bloutville, TN, and still "IN TRANSIT" one month later on 10/8/22. One month later I still don't have the package. I filed claim # C-******** with FedEx and have called numerous times to request the shipping charges be refunded and that I be reimbursed the stated value of the wallet ($100), which would cover part of the cost and inconvenience of replacing the contents of the wallet. FedEx representatives have told me at least 4 times that they'll have to forward the issue to someone else and will get back to me but they don't follow through. This is absurd! I'm thoroughly unsatisfied with FedEx and want FedEx to contact me and resolve this matter without further delay.Business Response
Date: 10/11/2022
Dear FedEx Customer,
FedEx values your business. We received your claim request on FedEx tracking 777867581385.
***** accept our sincere apology for this unfortunate situation.
All FedEx claims are settled with the shipper. A check was sent to the shipper: Lodge at ********** Medical to the attention of **************** on October 7, 2022, via U.S. Mail. The shipping charges were credited to the bill to partys credit card ending in 682.
Please contact the shipper for a refund of the wallet.
We regret any inconvenience this issue has caused; we hope to be given the opportunity to serve better serve your future shipping needs.
Sincerely,
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ordered a stand up basketball hoop from **** Club Package (103 lbs. Tracking ************) fed ex delivered it and it was damaged I called **** Club and they sent out a new one(609467355753) we waited for days with the status out for delivery until we were finally informed it was delivered to ************ (manufacturer)because fed ex damaged it **** club sent out another one(61184837441) and again out for delivery Never delivered Called fed ex for probably the 20th time only to find out they can't find the package The woman(*****)in *********** fed ex even went on the loading dock to look for it and could not find it every time we track a package it seems like its going good until it reaches *********** on September 13th we bought this for our grandchildren and 25 days later we still do not have it this is absolutely absurd how bad a company can operateBusiness Response
Date: 11/04/2022
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 612674381147.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I ordered Obituaries and they were delivered on Sept 28, **************************************** the rain on my porch during the time of Hurricane ***, we had heavy rain during that time. He didnt have enough sense to put them in plastic or under my covered carport. They were damaged. I have pictures and videos but i dont know how to upload them. I paid 300 dollars plus over 50 dollars to have them shipped to me. I have reciepts for them. Thank youBusiness Response
Date: 10/18/2022
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret to learn of your report that the contents of your shipment were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Well I ordered a product that was shipped out Thursday October 6th. It was shipped standard overnight with an expected delivery date of the 7th before 8 pm. At around 6pm the order was delayed keep in mind this is the second or third time that this company has done this. So it's very disingenuous that the people who shipped the item paid for overnight and aren't getting it and me as the consumer aren't getting the item in time frame from the emails. I deserve an explanation on why to many packages isn't a good enough excuse. In fact it's a lousy one fedex continuously does this package delay c*** at the cost of the shipper and receiver. It needs to stopBusiness Response
Date: 10/10/2022
Dear *******************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 278836632832. Our records indicate that your shipment was delayed locally while being processed at our sorting facility. Tracking data reflects the shipment was delivered at 12:09 p.m. on October 10, 2022.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 10/10/2022
Better Business Bureau:
That's fine I wish you at fedex would be a little better with your delays. I know that's easier said than done. I hope you understand why I'm frustrated
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
(Supporting Documetation has been attached to this complaint. In total, five attachments for review.)###Issue #1: Had two packages scheduled to be delivered by FedEx on ****.22, one for myself and one for my Wife. (Tracking information is listed in the supporting documents) We individually received email on ****th indicating that they arrived. However, we both noticed that the proof of delivery pictures that FedEx took, shows that the home they left them at is actually not our home. My wife went to the front of our home and confirmed that they were indeed, not delivered to us. I contacted FedEx on 2 occasions tge same day. Spoke to *** who transferred Mr to ***** in the ***************** While explaining the issue, she hung up on me... I called back and spoke to a *******. She would not allow me to speak to a supervisor to continue. Issue is left unresolved.###Issue 2: A package was scheduled to be delivered by FedEx originally on 9.23.2022 (Tracking information included in supporting documents). As of today, ****.22, the package remains under a delay and I have not received it. Already contacted the shipper but they are making me wait. I already paid for the product and service, but yet to be serviced.....Business Response
Date: 10/19/2022
Dear *******************************
This is in response to your inquiry addressed to the Better Business Bureau.
Per our conversation you have received all of your packages
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex Tracking ************. Made online purchase of a sewing machine (`$400), necessitating an adult signature for delivery. On 10/6/2022 I received an email from the retailer that the Fedex delivery would be on 10/7/2022. I confirmed this by tracking the package on the Fedex website. I re-arranged my schedule to be home all day to sign for the package. At approximately 3:00pm, I tracked the package again and the Fedex website indicated that they had attempted delivery at 12:03pm but no one was home. We were not only home but my Ring camera shows that I was on my front porch at 12:03pm, decorating for Halloween, I have a link to the video that I can share if necessary. NO ONE ATTEMPTED DELIVERY, I was home all day. I made 3 phone calls to Fedex customer service. They told me that their website did not say that the package was to be delivered on 10/7 and that they could not see an attempted delivery. When I complained that I saw otherwise, they either referred me to another number (one call) or hung up on me (twice). I have uploaded a Word document showing the tracking information I can see. This has been a very unsatisfactory experience.Business Response
Date: 11/01/2022
Dear ***********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 609151044500.Your concerns regarding the delivery attempts for your package have been brought to the attention of local management. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx said they delivered my package and they didnt. At the time they said they delivered the package I was sitting on the porch. No one never attempted a delivery. Their employees are stealing the packages this isnt the first time that this has happened. This was a PlayStation 5 they took. Previously it was shoes and this is unacceptable.Business Response
Date: 10/24/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking Number: 600938825170.
Your concerns regarding your deliveries have been brought to the attention of management responsible for operations in your area and this will be investigated and handled internally accordingly. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedEx
Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
fedex lost my package and wont help. Every supervisor lies about calling me back and the last two supervisors hung up on me . I need to speak to someone for corporate and not a offshore call center. I need the tracking to reflect that the package is lostBusiness Response
Date: 10/14/2022
Dear **************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/14/2022
Complaint: 18183871
I am rejecting this response because:It took a week to get a call and the agent did not help at all. She did not offer a solution nor car about my situation. I need an escalation so I can speak to someone that will take my issue serious and actually offer a solution.
Sincerely,
*********************Business Response
Date: 10/31/2022
Dear *********************:
Your report to the Better Business Bureau regarding tracking number 902785386146 was received. We regret any inconvenience you experienced as a result of this situation.
We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Your concerns have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/31/2022
Complaint: 18183871
I am rejecting this response because:
No one has even bothered to call me and when I call in I get talked to rudely and hung up on.
Sincerely,
*********************Initial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction - was initially on 9/27/22, this is the pick up date from the ******** Hotel that we stayed at in ********, ***********. We were informed by the manager, ***** that in order to get the items that we left in the room, we needed to contact FedEx to schedule a pick up, we did this and the items were placed in an envelope by the manager of the hotel and the package was picked up via FedEx ground on 9/27/22. We requested a 3 day delivery to ****************************, **************************************************************************. On 9/30/22 at about 2:00 PM, the package was delivered by FedEx driver, (my husband was in the lobby of the apartment when the driver arrived and he pushed the door opener and let the driver in) the driver placed the package on the floor in front of the mail room and then he took a picture and left. After the driver left, my husband went over by the mail room to see who the package was for and indeed it was for me, when he picked it up, he found that it had been opened and that there was nothing inside of the package, by then, the FedEx driver had got back into the truck and left. My husband took a picture of the empty package and then we contacted FedEx at **************, they gave us a case number: CA *******, the tracking number was **************, the declared value of the item(s) was $50.00 ( items included were - a beaded rosary with a silver chain, medallion of *********************** and a small silver cross, it also included a small bottle of Holy Water and a picture of Saint ******. When we called for a status check on 10/5/22, we spoke to ******** who told us that the case had been closed and that if we needed to look further at this that we need to get in touch with the shipper (******** in ********, *********** and ask them to file a claim). We called ******** in ********, ** and we spoke to the manager (*****) and she said for sure that the package was sealed when it was picked up by the FedEx driver. FedEX shipping fee was $29.54.Business Response
Date: 10/11/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding the 997039300096052.
Our records indicate a proof of delivery on September 30, 2022, at 2:00 p.m., to mailroom, and
there was no signature restriction on package. We suggest you open a claim as the shipper since
you established a FedEx account to have package returned to you. You can open on FedEx.com and
please attach all applicable documents.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust
our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Customer Answer
Date: 10/16/2022
Complaint: 18182116
I am rejecting this response because: I initially filed a claim on 9/30/22,I was given a case number of CA3526087. When I called back to check on the status of the claim on /or about 10/3/22, I was told by a lady named ***, that the case has been closed. No one tried to get in touch with me to tell me what was going on with the case and then I find out that the case has been closed, this is not professional and not at all helpful for me. After I filed the complaint with BBB, I received a telephone message from Fed Ex noting my need to file a claim online, I attempted several times to file a claim online, again and whenever I would get to the end and attempt to submit, it would not change the page...giving a message that I need to write a description of the item(s) that were missing from the package.... I had already made a notation of what was missing, I re-wrote the description, noting religious items, a beaded silver rosary, a small bottle of Holy water and a picture of Saint ******, value noted $50.00. After I had so much trouble trying to get the new claim submitted, I called ************** for Fed Ex and requested to speak to an agent to get help with the online claim form. The call was made on 10/13/22, I provided all requested information to the representative and I was given a claim # of C84931698 and he told me that I should be hearing from someone from the claims department within 5 to 7 days. I am trying to wait patiently as the missing items were given to me by my daughter and they were very precious to me and I just want to be able to get them back. If Fed Ex is not able to recover the items, I would like to be refunded the value amount of the items and the insurance for the package. I would also advise Fed Ex, that they should really watch the drivers that deliver to the apartment that I live at as others have also noted missing items. The driver had the opportunity to bring the package to me at my apartment but did not. My husband was actually the one who let the driver into the building and saw the driver put the envelope down in front of the mail room. After the envelope was placed, my husband said he went over to where the envelope was to see if it was a package for us and found that the envelope had been opened and the contents were missing. By that time, the driver had drove off. We immediately made a call to Fed Ex to report that the contents of the package were missing upon delivery and that is when we got the first case number.
****************************Business Response
Date: 10/19/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the 997039300096052.
Our records indicate a proof of delivery on September 30, 2022, at 2:00 p.m., to mailroom, and
there was no signature restriction on package.You have advised that package was delivered missing contents and was torn, The local Ground
station management is reviewing situation and will follow-up with you.
Your claim was approved and you will receive by ************* ************** within 5 to 7 business days.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust
our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************************
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