Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,405 total complaints in the last 3 years.
- 5,018 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ********, ********** depot never delivers my package as promised on delivery date.This depot takes it upon themselves to move the delivery date at random.
Business Response
Date: 10/10/2022
Dear ********************:
Your report to the Better Business Bureau regarding tracking number 607819904571 was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 9:26 a.m. on October 10, 2022.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
FedExCustomer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:10/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was set to arrive today - I live in an apartment. I made sure to be home. There was no attempt to deliver at all, yet I got a delivery exception update that the business is closed or person not available. The office is closed but packages should come directly to the recipient not an office. The building is unlocked and then you buzz the unit number. This has happened more than once that they do t even attempt fo deliver it, instead just say they were unable to. When waiting on an item its frustrating when this happens. Is there a way that drivers can at least try delivering to the person. I use delivery services often so I know its a possibility. ******************** Is my tracking number. Thank you.Business Response
Date: 10/17/2022
Dear **********************,
Dear:
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding the
tracking number 61290983520228495781. Our records indicate delivery on
October 10, 2022, at 11:09 a.m. The local Ground station will review information
with drivers to insure they are following the delivery procedures for your location.
Also, we suggest you sine up for FedEx Delivery Manager on FedEx.com of
which will allow you to note specific delivery information for your address.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called FedEx a total of 11 times trying to find someone who could tell us what the **** where our perishable package was. It was a futile attempt. I even when to a supervisor which promised we would get a call back with in an hour, that was Friday the 7th of October 2022, no phone call was returned. We were lied to multiple times, and even refused to talk to a supervisor on two other occasions. THE ***** THAT WERE SHIPPED ARE PERISHABLE. The items were packaged in a cooler with dry ice and can only last 3 to 4 days. I have talked to the vendor and they promised me a new shipment, I told them of my dilemma and tried to get them to use a different shipper, but was told they have a contract with them. I asked them to try and use a different route as the Cocoa distribution center obviously needs knew management. I say this because Each time I called FedEx customer support I asked them to ask the distribution center to call me so I could go and see if I could retrieve package myself. They never called, Conclusion: FedEx needs to clean up their act, I have never had these types of issues with other shippers. When I order again I will go and pick the items up my self. Their customer support needs to be retrained to state the facts not their BS. When I called my vendor they checked and said they had a photo of my item sitting in front of a garage door and it showed an address of ****, my address is 521, there is not a **** on ***** Drive. The need to replace the item and pay inconvenience penalty. If I don't get satisfaction this will end up in court.Business Response
Date: 10/12/2022
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret to learn of your report that the contents of your shipment tracking number ************ were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
After speaking with you, you confirmed that you have contacted the shipper they sent a replacement that you have now received
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/14/2022
Complaint: 18188718
I am rejecting this response because:Your tracking information said on Friday October &, 2022 the item was delivered, to the wrong address, customer service said the item was retrieved and was would be delivered on the 8th, never happened, than your tracking info said it would be delivered on the 9th , never happened, Customer service said on the evening of the 9th that the item would be delivered tomorrow the 10th, never happened. The item was delivered on the 11th Tuesday, it came with the top crushed in, and it had been opened and items were missing out of the box. Your driver came as I was disposing of what was left of the item, he stated that he was the one who delivered the item..I asked him if he noticed the condition of the item and he said yes, and that his supervisor told him to make sure that it was delivered today,(Tuesday). He also told me he saw the item sitting in the warehouse for severe days. This item is clearly marked perishable. Very poor service, very inconstant statements and misinformation from fedEx
Sincerely,
***********************Business Response
Date: 11/04/2022
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret to learn of your report that the contents of your shipment tracking number ************ were damaged when received. We asked that you contact the shipper for further assistance regarding reimbursement or replacement. On our last conversation you advise me that the shipper was contacted and they were sending a replacement which you did receive the same day as the original shipment. The shipper can contact FedEx regarding a claim.
Your concerns regarding issues with Customer Service have been brought to the attention of management. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/05/2022
Complaint: 18188718I am rejecting this response because:Saying you are going to do something and doing it are two different things. When i see a major change in your customer service and the management at your distribution sites, then and only **** will I consider accepting your apologies and using your company once more.Sincerely,***********************Initial Complaint
Date:10/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a cell phone from my phone company that was supposed to be delivered on 10/4/2022, FedEx did not deliver that package. Ive called for days, I was told it was lost in one call and it was not in another. After, I called again and spoke with the person over my account and was told that hed try to get the package to me and I still have not received the package. I ordered a **** dollar phone and now I am without a phone due to FedEx negligence and lack of sense of urgency and it still hasnt even been scanned in since October 4, 2022.Business Response
Date: 10/17/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the Tracking number
610438907126. Our scans note arrival at Ground station on October 4, 2022, however there is
no additional information and the station is unable to locate the package.
We suggest the shipper is contacted for refund and/or replacement.
Please accept our sincere apologies for any inconvenience you have encountered. We value the
trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/19/2022
Complaint: 18188636
I am rejecting this response because:I was told by FedEx rep over the phone that you guys would reach out to shipper to have the issue resolved and now its turning into sorry it was stolen, its not our problem figure it out and Ive been without a phone since the 4th due to this. I appreciate your response and apologize I just dont see how this is ok for a business to do.
Sincerely,
***************************Business Response
Date: 11/03/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the Tracking number
610438907126.The local Ground facility is unable to locate your package after search so it is considered lost.
We suggest the shipper is contacted for refund and/or replacement and to begin claim process.
Please accept our sincere apologies for any inconvenience you have encountered. We value the
trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is nonexistent and lacks accountability for the complete situation, but Im not God. I dont have the right to deny someones apology.
Sincerely,
***************************Initial Complaint
Date:10/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Location : *************************************************************** ******************************* My boyfriend has a package thats their & FedEx wont deliver or package or allow us to pick up our items! Tracking :611505350539This location is a piece of ----! If I was able to give no stars, I would. We have had the main FedEx line contact them to release our package. They wont release our package and told me its now heading to security. Security is not there so we cant get our package. One person says the package will get delivered. The next person says theyll call us in a few days. This is ridiculous. If I could go back and request AT&T to use another third-party carrier it would never be FedEx. I am very disappointed with the service I have received. this location should be ashamed of themselves. The people who answer the phone or a little to no help. The lady doesnt know anything else you can say is she doesnt know sounds like some proper training needs to be done. Because I know its hard to find a local facility number here it is. **************Business Response
Date: 10/12/2022
Dear ******************:
Your report to the Better Business Bureau regarding tracking number 611505350539 was received.
We regret any inconvenience you have experienced as a result of this situation.
Our records indicate that your shipment is in our ******************** Please call ************** for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
FedExCustomer Answer
Date: 10/12/2022
Complaint: 18188630
I am rejecting this response because, yes we have the package but this whole process was unacceptable.I would love to speak with higher up ************.
Sincerely,
*********************************Business Response
Date: 10/21/2022
Dear ******************:
Your report to the Better Business Bureau regarding tracking number 611505350539 was received.
We regret any inconvenience you have experienced as a result of this situation.Our records indicate that your shipment is in our ******************** Please call ************** for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
FedExInitial Complaint
Date:10/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex repeatedly states " customer not available ro business closed" ". This is just simply a lie. We've dealt with this repeatedly. They can't find us becuase this is a fairly new subdivision, but this house/address has been present for 18 months now. The only option I have is to drive an hour away and pick it up? Why would I do that when they were paid to deliver these items. Neighbors have same issue. It absulutely dumbfounds me that a global delivery service does not have up to date GPS. At least own it if you can't find an address rather than blame the customer. This particular tracking number is #************Business Response
Date: 10/12/2022
Dear *****************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx scans the back of my Drivers License to deliver wine. I am over 70 and would gladly share the front but am very concerned with security issues scanning the bar code on the back of my license. I have been a victim of identity theft and obviously look over 21. Friends in other states are not subject to this rule.Business Response
Date: 10/14/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment traveling on package tracking number ************ was tendered to us on September 20th 2022 and delivered on September 26th 2022. Our FedEx Ground and Adult Signature Required services were requested.
Shipments requiring an adult signature may be released once someone over the age of 21 at the recipient's address provides a photo ID. We deeply regret any conflicting information you received while inquiring about the status of the delivery and extend our sincerest apologies for the inconvenience you were caused.
Your business with FedEx is greatly appreciated, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex truck backed into the house making a delivery on August 12th. I submitted a claim and with the information they requested and now does not answer emails. Attached are images of the damage and the estimated cost for me to repair the damage. Claim with them is **********.Business Response
Date: 10/11/2022
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of the reported damage to your property. Our records indicate a total settlement of $344.03 was honored under claim ARC #********** on your behalf, in reference to the damages to your property at *****************. Please allow **** days for processing.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ is the tracking. I have had a problem with fedex for 3 years now. Only once did they deliver correctly and the other times I have begged the manager to please have their driver get the misdelivered package. Now the driver has misdelivered the package again. My dear wife who cant see very well was trying to look for it but could not find it. I now have to drive from a different city, to go look for it. I wrote the directions to our home very descriptive. I am disappointed in the driver who does not care to even follow the directions. What is the point of fedex manager if the driver does not care to read it? I would like the manager to explain why I have three years of misdelivered packages. At this point I would be willing to pick up any and ever package from the fedex pickup site for now on since that is the only place they seem to get right. I am disappointed. We are work hard or atleast I would like to think that we all work hard. I cant help but feel my name is specifically the reason why the package keeps getting delivered elsewhere.Business Response
Date: 10/12/2022
Dear Yaacov,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package sent, FedEx carrier did not leave package based upon an hotel employee unable to verify. Nothing left at front desk to track package! Called customer service to ask, what is the (hub) office where packages are sent back....FedEx Rep kept saying we need a tracking number. Asked to speak to a Supervisor told there is no supervisors! 1. How can FedEx only have one way to track packages? 2. FedEx ****** didn't leave proper door notice (just in case the guest was expecting the package) 3. No supervisors 4. Doing business but the customer can hardly understand what is being said...customers and FedEx Customers Service Rep need to be able to properly communicate 5. Difficulty speaking to a live agent 6. Employees not following proper protocol/procedure delayed my package (wait until I contact the sender for a tracking number or the package was sent back).Business Response
Date: 10/20/2022
Dear *************************,:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper on October 18, 2022, at 9:46 a.m. and signed by ******. The package was refused when attempted at the original address .
We regret any inconvenience you experienced as a result of this situation.
Respectfully,FedEx
Customer Answer
Date: 10/23/2022
Complaint: 18186312
I am rejecting this response because:
Sincerely,
***************************Customer Answer
Date: 11/03/2022
FedEx is not customer centered nor friendly. They are circumventing around consumer complaints with an one sided tracking system, which kill a complaint at step one, not being able to be heard! FedEx fail to empathize with consumers, even when they fail to leave a door tag! No one should be allowed to reject a package that is not addressed to them! As a consumer I do not like when business make up things as they go! FedEx is defrauding consumers! FedEx refuse to re-delivery package after stating a second attempt would be made which never happened! Then I was told the package would be returned to sender, even after I contacted FedEx numerous times!Customer Answer
Date: 11/09/2022
Complaint: 18186312
Date Sent: 11/3/2022 9:47:50 PM
FedEx is not customer centered nor friendly. They are circumventing around consumer complaints with an one sided tracking system, which kill a complaint at step one, not being able to be heard! FedEx fail to empathize with consumers, even when they fail to leave a door tag! No one should be allowed to reject a package that is not addressed to them! As a consumer I do not like when business make up things as they go! FedEx is defrauding consumers! FedEx refuse to re-delivery package after stating a second attempt would be made which never happened! Then I was told the package would be returned to sender, even after I contacted FedEx numerous times!Business Response
Date: 11/09/2022
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns regarding issues with Customer Service have been brought to the attention of management of the representatives you spoke with. Door tags can not be left with front desk attendants at hotels for security reasons.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExCustomer Answer
Date: 11/13/2022
Complaint: 18186312
I am rejecting this response because:1. The package was rejected by a third party, not the intended recipient! So, how is the consumer to track a refused package when a door tag can not he left due to safety concerns? This is a way to kill consumers complaints! Then there should be an alternative way to search for a package!
2. Even after numerous calls the package was delayed then sent back to sender (not immediately but days past). No second delivery attempt!
3. FedEx should find an alternative way to hear consumer complaints!
Sincerely,
***************************
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