Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  1906 Gunbarrel Road Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send a package to my brother's address in ********* on September 15th 2022 from the Fedex store location ******************************************************************. I told the Fedex agent at the store the correct delivery address, but they entered it in without the unit number. I shared my phone number and email as well, that was entered correctly. The package was then returned without my authorization and Fedex is now charging me $213.29 for the return. There was no attempt from Fedex to contact me. I would have preferred the package left at a location for my brother to pick up, or even thrown out.The package cost $185.87 to send. This will cost me a total of $399.16 for a service I did not receive.I contacted Fedex and was told that there was nothing they could do about it.Tracking Number: ************

  

  Business Response

  Date: 10/07/2022

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the tracking number 278033020717, 

  and the unit number not noted for recipient address.  Unfortunately, you did not provide the recipient phone 

  number for the destination station to call him.  We called you on 09/20, 09/21, and 09/26, and were able to 

  leave voice messages on 09/20 and 09/21, advising that we needed the unit number and phone number by

  09/26 or the package would be returned to sender and their account number would be billed.   We received no

  response so package was returned on 09/27, and tracking number ************ notes delivery on 09/28/22 at

  1:25 p.m.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our

  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18174404
  
  I am rejecting this response because: I did provide the recipients phone number to the Fedex Agent. I never received these calls and have not initialized a voice mail box on my phone. Why did I not receive a email asking for authorization of the return? I did not authorize this return and never would have agreed to it. I would like the return invoice of $213 at the very least removed due to negligence from FedEx.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/11/2022

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the tracking number 278033020717, 
  and the unit number not noted for recipient address.  Unfortunately, you did not provide the recipient phone 
  number for the destination station to call him.

  We attempted to reach you numerous times at **************.

  Also, we spoke with the FedEx Office Print & *********** you shipped from, and they confirmed customers

  must select ship to confirm the information that appears on the screen is correct, and they reviewed this with 

  during your several visits inquiring about the return of package and fees.  A refund is not applicable.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time this year I've had to file a complaint against FedEx. They have labeled my order as delivered, tracking number: ************. They included a photo (see below the first photo) that is not of my apartment. Notice the full shot of my door/porch in the second, third, and fourth photos. There is no dirt path next to my porch like in the first photo and no extra block/cement at my door like the first photo. I'm tired of FedEx not delivering or mis-delivering my packages. I feel because I have lodged many complaints they are now doing this on purpose. I feel they should be held financially responsible when I am left to resolve the issue on my own.

  

  Business Response

  Date: 10/27/2022

  Dear *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 582584395822.  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations in Macon.  This will be addressed internally with the drivers serving your area.  If the shipment was not received we ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my package to someone named ***** and he stole my package. I dropped it off and asked for a receipt and he advised me he couldnt give me one because it was already being used. I asked him what does this mean. He said that it can still be dropped off but someone else had shipping label as well. My tracking never updated so I kept calling and the manager pulled up the camera footage of me dropping it off. I called the store back and ***** answers he was being extremely rude and pretty much blaming me for the package being stolen instead of taking accountability. I kept asking him what happened to the package he says after 15 minutes of arguing that it cant update anymore because of the issue with the shipping label and it wasnt guaranteed to get there. He barely told me this after a week and didnt bother telling me this while I was dropping. I feel like he literally stole my package in my face especially because I have about **** ******** local friends and I post the jewelry I sale there. I really think he new what he was doing and it stole it in my face. I feel like I should be refunded and that ***** should be fired. Here are the photos of me dropping the package and here is the item information I also sent the shipping label. Please do something about this this isnt ok and he stopped immediately

  

  Business Response

  Date: 11/09/2022

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18173476
  
  I am rejecting this response because:
  It doesnt make sense its just a photo of the shipping label I would like a refund
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/06/2022

  Dear *********************,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau regarding the shipment on FedEx tracking number ************ . 
  
  Your concerns regarding your poor customer service experience and lost package has been brought to the attention of management and has been addressed internally. 
  
  As a gesture of goodwill, a check in the amount of $50.00 will be sent to your home. On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  My apartment number is 2201
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 100% remote software engineer needing access to wireless internet to earn my living. I paid $14.00 on 10/4/2022 to ******* Wireless to have my new 5G wireless device delivered by 12:00 PM noon the next day (10/5/2022), I sat in my living room, within earshot of front door knock or door bell from 8:00 AM until roughly 12:00 PM to ensure I would be available for a signature.After 12 PM, and still no delivery, I checked the status on the tracking link that was provided to me, only to find a message that the delivery was attempted but no one was available for signature and it would be re-attempted tomorrow. In addition to this, after calling customer service and filing FedEx Case No: C83971997, I was promised a call back for redelivery attempt today that never happened. When I called FedEx customer service back around 5 pm, the representative said my case is still in queue and it could take 24 hours to get a call back. This was not communicated at 12 PM. Additionally, she says I need to get my money back from *******. Rep also could not give me a way to file a complaint directly, so here I am.I am understanding of unintentional delays, but the two actions I will not accept as the norm or good business practice are the "blatant lie" of a package being attempted and/or the poor customer service provided by FedEx. I didn't receive any attempted delivery sticker on my door as proof that I had missed a driver and I never received a call back to try for redelivery today.I'm very dependent on internet to work, and today's incident greatly and negatively impacted my ability to work. This is not the first time something of this nature has happened on Circle Drive. While I understand it is a new development (maybe newer in the route), we pay for and deserve as good of service as any neighborhood. FedEx customer service has really deteriorated over the years. I hope the company is working on making positive changes from within because this experience isn't it.

  

  Business Response

  Date: 11/07/2022

  Dear *******************************,

  Your report to the Better Business Bureau regarding tracking number 610981633302 was received.
  
  We were not able to reach you by phone because we received a message stating your voicemail was full. Our records indicate your package has been successfully delivered to the address that was provided by your shipper on the tracking label. For security reasons, please contact your shipper to verify the address they provided on that label.
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  Respectfully,

  FedEx

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18173497
  
  I am rejecting this response because:
  

  I tracked this package myself back to an old address and went and got the package. However, youll find attached still captures from a video that shows where my package was left on the front porch (at the right wrong address) but a false signature was submitted in delivery receipt on a package that required a signature. 
  

  Additionally, I checked with the sender who confirmed the mailing address to be my current address (which the package was never delivered to).

  Human error happens, but so does bad business practice which seems to be the issue at hand here. 
  

  I did get my package, finally, after much effort on my part. I did not receive it in the time that I paid to have it delivered and am owed a refund.

  I am not responding any further to this complaint. Now that I have raised awareness to FedExs lack of responsiveness or accountability, Im done with the issue. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/09/2022

  Dear *******************************,
  

  Your report to the Better Business Bureau regarding tracking number 610981633302 was received.
  

  We delivered the package to the address provided on the shipping label by your shipper, which was not the same address as provided in this complaint. We are happy to hear that you now have your package.

  Thank you for your patience in this matter and for shipping with FedEx. We apologize for any inconvenience.
  

  Respectfully,
  

  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a package , which said it was outside my door, it wasn't and finally a friend brought it to me..But every time that FedEx delivery a package to me, they either leave it at the wrong apartment or when they do deliver it to my apartment, they just drop the box down on the floor and my items inside the box is broke because they just drop it down, this has happened more then one time and I call FedEx about it every time that it happens, but they don't care, they don't help me

  

  Business Response

  Date: 10/10/2022

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This is being addressed internally with the drivers serving your area.
  
  If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx 
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx was paid extra for 'expedited' two day shipping. For their extra charge, they have 1) lost (apparently) the package shipped nearly two weeks ago, to be precise, shipped 13 days ago.2) After repeated calls, FedEx still had done nothing, apparently, to resolve their problem.3) have failed to do as they said; i.e,. to search for the package they misplaced and call back on the result of their search

  

  Business Response

  Date: 10/26/2022

  Dear ****************************, PhD ****** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
  Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18173388
  
  I am rejecting this response because: FedX is IRRESPONSIBLE. it is NOT the shipper who is out the money (over $100), it is I !

  It makes NO sense that the purchaser is not allowed by FeDX to file a claim, especially when  (1) FEdX admits that they lost the package and   (2) FedX lost the package at their 'distribution center which is only some 20 miles from our home.  In other words, the package made it 500 miles, across interstate lines, and was lost by FeDx at their 'distribution' center.

  In any event, I have tried to contact the sender, but have not been able to get a response from Kroger wireless.  I have left phone messages, emails, online messages.

  Fedx lost the package.  If they insist that I, as the one who paid for the package, can not file a claim but only the shipper, THEN FEdX SHOULD CONTACT THE SHIPPER!!  

  
  Sincerely,
  
  ***************************, P.hD., P.E. 

  

  Business Response

  Date: 11/10/2022

  On behalf of FedEx, please accept my sincere apology for the circumstances surrounding this shipment.  We received and processed your claim request.  Unfortunately, upon completing our investigation, we must respectfully decline your claim.  According to our records, the shipper must file all claims as per our contract agreement with them.  Please contact the shipper for further information.  

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18173388
  
  I am rejecting this response because:

  "shipper must file all claims as per our contract agreement with them"  I AM THE ONE who paid for the item shipped.  I NEVER agreed to any such ludicrous 'contract agreement'.  Even IF the contract so stipulates, the only RESPECTABLE thing fedEX could do is contact the shippper to inquire of them why the shipper is not willing to file a claim.

  fedeX, by your incompetence in losing a package, AND BY YOUR TOTAL STUBBORNNESS and TOTAL lack of concern for the ultimate customer, you have gained yourself an extremely DIS-satisfied member of the public.

  With an operation like yours, I'd never invest in your 'future'.  Indeed, I am going to check with my mutual fund agent, and do my utmost to see that ZERO of my retirement funds are in feDeX financial instruments.

  Sincerely,
  
  ***************************, PhD ******

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx drivers keep ringing my doorbell nonstop until I get out of bed and answer the door when there is clearly a sign on my front door telling them not to disturb between the hours of 1am and 10 am yet they dont listen I called and filed a complaint several times with the company yet it continues I work a job and need my sleep without enough sleep it makes my job harder and unsafe for others so I want the disturbing of my peace to stop and will go to what ever length I have to for it to happen

  

  Business Response

  Date: 11/02/2022

  Dear *************************:

  This is in response to your inquiry addressed to the Better Business Bureau.

  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  
  127 *******************
  **************, ** 17857
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.?
  
  Respectfully,? 
  
  FedEx?

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was delivered to the wrong address and fedex refused to do anything about it. Attached is the picture of where it was delivered and its clearly not my door.

  

  Business Response

  Date: 11/04/2022

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us. Our records indicate the shipment on tracking number ******************** was delivered at 11:23 AM on October 5th, 2022. We are concerned to learn of your report that the shipment was not located. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via Amazon on Sept 8th for a park bench. The seller is a third party on Amazon and sent a package with a Fed Ex tracking number of ************ that was delivered somewhere in this town on Sept 13th. When I called FedEx to track the package that I didn't receive they indicated that tracking number did not include my name (*********************) or my address (623 E Courtland St) and was only 1 pound - a park bench weighs more than 1 pound. MY ONLY request of Fed Ex it to confirm in writing that the tracking number above was not in my name or my address. I am not asking who's name or address but there is a scam going on with this seller and I am working to get my dollars returned and to stop this scammer as they have done this to several people. I called Fed Ex and indicating I am not putting any fault on Fed EX all I need is confirmation in writing that package with the tracking number above did not have my address so I can work with Amazon and my credit card to get my money back. The rep verbally stated it was not this address but will not give me something in writing. The bank and Amazon are staying the package was delivered, which is true, but the seller is scamming people and sending a small package to not the person and pocketing the money. The seller will not respond to me or Amazon with repeated requests. The rep would not let me speak to a manager (which is my right to do) and disconnected the call as I stated I was going to hold until I spoke to a manager. This is my only way to get to Fed Ex and get this in writing. If the rep would have assisted me or let me speak to a mananger I wouldn't have to go this route.

  

  Business Response

  Date: 10/07/2022

  Dear *********************:
  
  This is in response to your request for information pertaining to a shipment with FedEx tracking number 277795240428. 
  
  According to our records, this tracking number was not addressed to you, and it was not delivered to your address.  Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you.  However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 277795240428.  Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement or replacement.?
  
  I hope this information is helpful.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRACKING NUMBER ************ SHIP DATE 1/21/22 SCHEDULED DELIVERY Pending Contacted fedex two weeks ago and no one has contacted me to update me or give me any information.

  

  Business Response

  Date: 10/27/2022

  Dear *******************************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau regarding  tracking number ************. Any exception to our normal, quality service is a concern to us.  FedEx made attempts to contact you to discuss this issue and was unable to reach you by using the contact methods  provided.
  
  On behalf of FedEx, please accept our sincere apologies for any inconveniences you were caused while trying to track a package.

  Best regards,

   FedEx

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18171258
  
  I am rejecting this response because:

   It does not resolve my problem. Fedex lost a package. We lost a piece of medical equipment that has a cost to us.

   Fedex apology does not help me to solve my lost. Please found my equipment or replaced with one like it.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/11/2022

  Dear *******************************, 
  

  This is in response to your inquiry addressed to the Better Business Bureau. Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
  
  Any exception to our normal, quality service is a concern to us. FedEx is not able to address this complaint as requested, without customer engagement.   FedEx made multiple attempts to contact you and was unable to reach you at the telephone contact provided **************. Multiple emails were also  sent to the contact on file of   ***************************************************,and no subsequent contacts were made to our office. Regrettably due to this lack of interaction, we must consider this case resolved as much as able.
  
  On behalf of FedEx,please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of a shipment.
  

  Respectfully,

  FedEx