Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,372 total complaints in the last 3 years.
- 4,999 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex charges more for 2 day delivery but does not advertise that the 2 day delivery does not count weekends.Standard delivery would be cheaper and faster because of this. If you pay for 2 day delivery you expect the package within 2 days. It's false advertising saying it's 2 day delivery and have nowhere that says that this exclude the weekends. Standard delivery delivers on the weekend and packages would arrive at the same time as 2 day delivery if it has to travel over the weekend. Customers are literally paying more for nothing.
Business Response
Date: 10/24/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 591949655923.
Our records indicate this shipment was tendered to FedEx on September 29th and delivered on October 3rd 2022 at 2:03 PM. The delivery commitment for FedEx Express 2Day shipments to this address is two business days. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.Respectfully,
FedEx
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While delivering a package, the fed ex driver drove on my lawn that was recently seeded and cost me $500. It was also raining which caused the truck to cause worse damage to my lawn. The driver clearly knew they were on my driveway given the size of the truck and the manner they were driving. This was all captured on video. Unfortunately, I can only upload pictures and not videos to this site.Business Response
Date: 10/10/2022
Dear *************,
We are concerned to learn of your dissatisfaction with the way shipments are being delivered to your property.
Your issue was escalated to local management for research and service improvement. Subsequently the information was referred to our property claims adjuster for additional review. An estimate to repair the damages has been requested. As per our discussion, once all documentation is received, a final decision regarding your claim # **********, will be provided.
Please accept our sincere apologies for any inconvenience you have encountered as expressed of this delivery situation. We value the trust our customers place in us,and we look forward to serving you more satisfactorily in the future.
Respectfully,FedEx
Initial Complaint
Date:10/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dates of Issues: Email me for tracking numbers as I do not want the tracking numbers to be publicly displayed (which contain my address).09/18/2022 AND on 09/27/2022 Both packages were delivered to my front porch (finally not in the driveway) - HOWEVER, is there any reason your drivers cannot be educated on what is common sense not leave it in the middle of the porch (visible to the street porch pirates) instead of behind the porch posts (or chair)? What they are stating by putting the packages where they leave them is I AM NOT HOME - STEAL MY PACKAGE AND BREAK INTO MY HOME.Business Response
Date: 10/31/2022
Dear *************************,
Your report to the Better Business Bureau regarding your shipments.
We are concerned to learn of your comments describing the deliveries from the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the new iPhone 14 pro from a ******* authorized retailer in *********** on 09/26 to be shipped to my house since they currently arent in stock in stores due to demand. It was free 2 day shipping and ******* chose Fedex to do the delivery. An indirect signature was required and on 09/28, I received a notification my package was delivered. I was at work at the time of the delivery and no one else was at my home and when I got home from work there was no package. The receipt I received from FedEx that had a pdf form of proof of delivery, had my signature forged for the indirect signature. I have contacted fedex in regards to the issue and I have been told they are looking into it but I have not had the issue resolved. My assumption especially since my signature was forged and there wasnt a package when I arrived is that the delivery person could have stolen the package because the package would have said it was from *******. The cost of the phone is $1099.99.Business Response
Date: 11/04/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 608824860059 was delivered at 11:10 AM on September 28th, 2022. We are concerned to learn of your report that the shipment was not located and that you did not sign for the shipment as indicated on the proof of delivery. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedX reports they delivered my package to the "garage". Package never arrived. I asked for information. There is no phone number to contact anyone. No phone, email, chat. I followed the resolution procedure and was told only the shipper could request information. I just want to find out where the driver placed my package? It was not delivered to my garage? FedX regularly delivers packages to my residence and I need to know what happened.Business Response
Date: 10/10/2022
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered at 11:36 a.m. on September 13, 2022. If the shipment has not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,
FedExInitial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex smartpost received package on 8/26/2022. First they said package would be delivered on 9/26, then said it would be delivered on the 28. Package has now been sitting in ********** office days, ******************** twice gave tracking number **********************, their reply was it will be deliveredBusiness Response
Date: 10/03/2022
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 9261292701034377122464.Our records indicate a proof of delivery by ************* ************** on October 1, 2022, at 1:41 p.m.
FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages aredelivered on time, and we remain committed to working with you on ways to leverage our network flexibility.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us,and we hope you will allow us other opportunities to serve you.
Respectfully,FedEx
Initial Complaint
Date:09/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was shipping 4 boxes to my mother, 3 of which have been delivered, and one being delayed, as all of them were shipped at the same time. One box included a glass spouted pitcher and cookware/bakeware set. When delivered, my mother called to say that the pieces had been broken during the deliver route. I told her to take pictures, and I filed a claim with fed ex, as I had been told to do so. This is the 2nd time they have destroyed my items shipped. I sent the pictures to them, and they said after "their investigation", they denied the claim. I am uphauled at the fact that items were purchased, and trusted to be delivered with care. Only to have them broken during the shipment and then told I've been denied. So I lose my money for shipment and my mother loses her items purchased. Service with this company has been going down tremendously and I tried to give them the benefit of the doubt and try again. I will no longer use their services and waste my money or productsBusiness Response
Date: 10/04/2022
Cargo Claims
PO ******************************************************* 84126
October 4th, 2022
*****************************
529 ***************
**********, ** 46385
********************
BBB Case # ********
RE: FedEx claim on tracking # ************
Dear *******,
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. You will receive the payment via **** in the amount of $130.23 in **** business days.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
**************
Executive Management
FedEx Ground ServicesCustomer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/29/2022 I received notification that my package was delivered by FedEx. It was a package from Bye Bye Baby that contained a baby bottle and toddler formula. As one may know toddler formula or baby formula can be somewhat challenging to get. So, when I found it I ordered two cans. The door that was photographed and sent as proof of delivery was not my door. So, where is my packages. Who were they delivered to? Sometimes it's not the price of the items that hold value, but the contents inside. I need a resolution, not we took a picture of a door with a package. THAT'S NOT MY DOOR!!My respective tracking numbers are ************ and ************ They were to be delivered to ************************* ***************************************************************************** I am attaching a photo of my door and the door it was delivered to.Business Response
Date: 10/06/2022
Dear : *****************************:
Your report to the Better Business Bureau was received.
We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ and ************ traveling to your address of *********************************************************. 10550.
Per our conversation with local management they have contacted you and addressed this issue. I have been advised that the packages have been located. Names and contact information for local management were left for you should you have a need to contact management in the future.Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a shipping label with Fedex $19.35 on August 24, 2022 - the date the label was generated. Package was scheduled to be tendered on 8/29 but it did not hapen until 9/2. The package was delivered on 9/7, 2022. The tracking number of this package is 777755952821.The person who was dropping the package was ensured by the FEDEX clerk that the pre-paid amount of $19.35 is sufficient for the shipment. I was OK with an additional charge of $38.24 for extra packing. In my oppinion, the extra packing was superfluous, as I was just sending a light wooden bird cage. But it was decided to agree on any packing the staff found reasonable, under the condition that the shipping label will be sufficient for the shipment. I, as the creator of the shipment label, approved the transaction amounting $19.35 and then turned off my credit card. I also reimbursed the $38.24 for the extra packaging to the person who dropped off the package. On September 12, FIVE DAYS after the package was delivered, the credit card company alerted me there was an attempt for likely fraudulent transaction from FEDEX requesting $127.06. I confirmed that I never authorised this amount, following which the bank canceled my card. That was a huge inconvenience as I was traveling internationally just then. Upon my return home, I checked the statements and saw that the original pre-approved charge of $19.35 was never charged by FEDEX. I consider myself to be owing this amout to Fedex. Istead, I received a bill in the mail for $127.06!If FEDEX told me at the time of shipping that charges were to be $107.71 more, I would have flown to pick the birdcage myself or made different arrangements, namely refuse the superfluous packaging! I find this way of treating a customer very unfair.Business Response
Date: 10/06/2022
Dear ****************,
This is in response to your recent inquiry addressed to the Better Business Bureau. FedEx regrets your disappointment and would like to address your concerns regarding the shipping label you prepared using your credit card at FedEx.com.
The freight charges of $127.06 are valid charges for the shipment invoiced with tracking number ***********. The charges were higher than the initial courtesy quote due to additional weight at time of tender and subsequent added dimensions for the box used for the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. Your concerns regarding verification of the quote process have been escalated to the appropriate level of management, where the shipment was tendered.
As a goodwill gesture, a partial credit of $74.13 has been applied to the FedEx invoice 788343767. You will only be responsible for the additional actual weight at time of tender, and not the dimensional sizing. Per our discussion the balance due of the invoice is $52.93.On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
Fedex
Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package through a retailer for overnight delivery. The package was supposed to be delivered Wednesday morning. Instead, their driver did not attempt delivery but marked that he did. Fedex then decided to delay delivery of my package for two days until Friday as if a premium rate was not paid for priority overnight delivery. After I called to complain, they then told me that I could come pick the package up as if they couldn't deliver it today (Thursday) like I paid for them to do. The customer service representative at the ***** number was not helpful and hung up on me. The local rep at the building was not the nicest and did not want to hear my complaints. They offer no avenue to lodge a legitimate complaint. Just make excuses for why they can't deliver packages accordingly.I want a refund of the overnight delivery charge. Delivery should be free at this point.Business Response
Date: 09/30/2022
Dear : **********************************:
We are very concerned to learn of your dissatisfaction with the handling of the shipment #************ traveling to your address of ************************************************************************. 22304. Speaking with you and you have confirmed that you did receive the package on 9-30-2022 at 10:40 AM.
Local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedEx
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.