Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product that was being shipped through FedEx. It was shipped out on 10/3/22 and it was expected to be delivered by 10/6/22. My package was stuck in one city until 10/9/22 with no update or answers as to what happened. Finally on 10/9/22 my package was updated saying it arrived to my city and was put out for delivery at 7:49am. At 8:37pm, I still had no update or package so I called. I was told that my package is still on the truck for delivery and they will send an alert to the driver to speed up the delivery. I waited an hour and still had no package. (Mind you I work early hours and didnt want this expensive package sitting overnight so I stayed up). I called again around 9:30 and this time was told that my package never actually made it onto the truck and it was never actually going to be delivered today. I asked why I was told that it was still on the truck an hour ago. I was told that their system was clearly updated at 5:30 that it wasnt on the truck. I let them know that according to my tracking number information and the website, it still says out for delivery and as Im writing this complaint at 9:50 PM it still says out for delivery. The person I talk to you on the phone was rude and couldnt answer any of my questions and did not understand why I was upset I was not yelling or being rude myself I just wanted my package. The person on the phone then started saying that I could be reimbursed for my services and when I asked questions he wouldnt really give me an answer because I was very confused as to what he was talking about. I asked him if there was anyway we can make sure my package gets delivered tomorrow. He rudely told me that it will be delivered because they have schedules and thats how they work. I said my package was also scheduled today but here I am with no package and Ive been told many things. Im upset because my package was lost for days and now I waited for a package I was never gonna get today with rude customer service.

  

  Business Response

  Date: 10/20/2022

  Dear ***************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************, was delivered October 10, 2022, at 10:09 a.m.? We certainly regret any inconvenience you encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 
  

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On many occasions now I have purchased products from different companies and utilized Fed Ex as the shipper of purchased items. Many months ago items of value were left in my driveway (alley behind my home). The driver noted the delivery was the front door (which is covered by balconies and protected from the elements unlike the rear of my home garage/driveway area. I went to speak with the ground shipping manager then in ***************. He stated he would talk to the driver about the work.About two weeks ago another order of two items was shipped to my home and unlike recent mid week Fed Ex deliveries arrived on a Sunday and again was noted for front door delivery. The picture sent by the driver was that of my rear alley driveway pavers (not the packages) where I found the two packages in the elements. I called Fed Ex customer service and attempted to seek some resolution to the issue and the foreign operator gave me a Case number C-********. No call or contact was made to me from Fed Ex about that case.On this date (10-09-22) I was advised that another package (tracking #************) was delivered and noted to my front door. Again, this front door highly visible with other residences is covered by two balconies and regularly found by both FedEx, **** and the ***** However, this package (which the driver included a photo of the interior floor of his delivery truck to the delivery - not the packages) was found outside in the back alley by my garage door in the rain.This Sunday delivery driver his pictures do not include the actual packages, the drivers notation of the front door is incorrect or or an outright lie. The work of these deliveries mentioned has me perplexed from norm of better service and delivery from Fed Ex. I am beyond frustrated at the layers of offshore customer service while merely trying to speak to a local manager & resolve their continued service deficiency.

  

  Business Response

  Date: 10/13/2022

  Dear *************************, 
       
  This is in response to your inquiry addressed to the Better Business Bureau.  
   
  We are very concerned to learn of your dissatisfaction with the handling of your shipment.  As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area.  After further research, our records indicate tracking number ************ was delivered on October 9, 2022 at 2:43 p.m.  As you advised, you are confident that after providing this information to the local management team, moving forward the handling of your packages will be to your expectations in the future.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
     
  
  

  Customer Answer

  Date: 10/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********, ********** depot never delivers my package as promised on delivery date.This depot takes it upon themselves to move the delivery date at random.

  

  Business Response

  Date: 10/10/2022

  Dear ********************:
  
  Your report to the Better Business Bureau regarding tracking number 607819904571 was received.   
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  Tracking data reflects that the shipment was delivered at 9:26 a.m. on October 10, 2022.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  FedEx

  Customer Answer

  Date: 10/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was set to arrive today - I live in an apartment. I made sure to be home. There was no attempt to deliver at all, yet I got a delivery exception update that the business is closed or person not available. The office is closed but packages should come directly to the recipient not an office. The building is unlocked and then you buzz the unit number. This has happened more than once that they do t even attempt fo deliver it, instead just say they were unable to. When waiting on an item its frustrating when this happens. Is there a way that drivers can at least try delivering to the person. I use delivery services often so I know its a possibility. ******************** Is my tracking number. Thank you.

  

  Business Response

  Date: 10/17/2022

  Dear **********************,

  Dear: 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the  

  tracking number 61290983520228495781.  Our records indicate delivery on 

  October 10, 2022, at 11:09 a.m.  The local Ground station will review information

  with drivers to insure they are following the delivery procedures for your location.

  Also, we suggest you sine up for FedEx Delivery Manager on FedEx.com of 

  which will allow you to note specific delivery information for your address.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called FedEx a total of 11 times trying to find someone who could tell us what the **** where our perishable package was. It was a futile attempt. I even when to a supervisor which promised we would get a call back with in an hour, that was Friday the 7th of October 2022, no phone call was returned. We were lied to multiple times, and even refused to talk to a supervisor on two other occasions. THE ***** THAT WERE SHIPPED ARE PERISHABLE. The items were packaged in a cooler with dry ice and can only last 3 to 4 days. I have talked to the vendor and they promised me a new shipment, I told them of my dilemma and tried to get them to use a different shipper, but was told they have a contract with them. I asked them to try and use a different route as the Cocoa distribution center obviously needs knew management. I say this because Each time I called FedEx customer support I asked them to ask the distribution center to call me so I could go and see if I could retrieve package myself. They never called, Conclusion: FedEx needs to clean up their act, I have never had these types of issues with other shippers. When I order again I will go and pick the items up my self. Their customer support needs to be retrained to state the facts not their BS. When I called my vendor they checked and said they had a photo of my item sitting in front of a garage door and it showed an address of ****, my address is 521, there is not a **** on ***** Drive. The need to replace the item and pay inconvenience penalty. If I don't get satisfaction this will end up in court.

  

  Business Response

  Date: 10/12/2022

  Dear ***************************: 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret to learn of your report that the contents of your shipment tracking number ************ were damaged. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  After speaking with you, you confirmed that you have contacted the shipper they sent a replacement that you have now received 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  FedEx  

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18188718
  
  I am rejecting this response because:

  Your tracking information said on Friday October &, 2022 the item was delivered, to the wrong address, customer service said the item was retrieved and was would be delivered on the 8th, never happened, than your tracking info said it would be delivered on the 9th , never happened, Customer service said on the evening of the 9th that the item would be delivered tomorrow the 10th, never happened. The item was delivered on the 11th Tuesday, it came with the top crushed in, and it had been opened and items were missing out of the box. Your driver came as I was disposing of what was left of the item, he stated that he was the one who delivered the item..I asked him if he noticed the condition of the item and he said yes, and that his supervisor told him to make sure that it was delivered today,(Tuesday). He also told me he saw the item sitting in the warehouse for severe days. This item is clearly marked perishable. Very poor service, very inconstant statements and misinformation from fedEx
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/04/2022

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the contents of your shipment tracking number ************ were damaged when received. We asked that you contact the shipper for further assistance regarding reimbursement or replacement. On our last conversation you advise me that the shipper was contacted and they were sending a replacement which you did receive the same day as the original shipment. The shipper can contact FedEx regarding a claim.
  
  Your concerns regarding issues with Customer Service have been brought to the attention of management. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/05/2022

  Complaint: 18188718

  
  

  I am rejecting this response because:

  Saying you are going to do something and doing it are two different things. When i see a major change in your customer service and the management at your distribution sites, then and only **** will I consider accepting your apologies and using your company once more.

  Sincerely,

  
  

  ***********************

  
  

  
  

  
  

  
  

  
  

  
  

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cell phone from my phone company that was supposed to be delivered on 10/4/2022, FedEx did not deliver that package. Ive called for days, I was told it was lost in one call and it was not in another. After, I called again and spoke with the person over my account and was told that hed try to get the package to me and I still have not received the package. I ordered a **** dollar phone and now I am without a phone due to FedEx negligence and lack of sense of urgency and it still hasnt even been scanned in since October 4, 2022.

  

  Business Response

  Date: 10/17/2022

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the Tracking number

  610438907126.  Our scans note  arrival at Ground station on October 4, 2022, however there is

  no additional information and the station is unable to locate the package.

  We suggest the shipper is contacted for refund and/or replacement.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the

  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18188636
  
  I am rejecting this response because:

  I was told by FedEx rep over the phone that you guys would reach out to shipper to have the issue resolved and now its turning into sorry it was stolen, its not our problem figure it out and Ive been without a phone since the 4th due to this. I appreciate your response and apologize I just dont see how this is ok for a business to do.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/03/2022

  Dear **************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  The appropriate management has been notified of your concerns regarding the Tracking number
  610438907126.
  

  The local Ground facility is unable to locate your package after search so it is considered lost. 

  We suggest the shipper is contacted for refund and/or replacement and to begin claim process.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the
  trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is nonexistent and lacks accountability for the complete situation, but Im not God. I dont have the right to deny someones apology.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location : *************************************************************** ******************************* My boyfriend has a package thats their & FedEx wont deliver or package or allow us to pick up our items! Tracking :611505350539This location is a piece of  ----! If I was able to give no stars, I would. We have had the main FedEx line contact them to release our package. They wont release our package and told me its now heading to security. Security is not there so we cant get our package. One person says the package will get delivered. The next person says theyll call us in a few days. This is ridiculous. If I could go back and request AT&T to use another third-party carrier it would never be FedEx. I am very disappointed with the service I have received. this location should be ashamed of themselves. The people who answer the phone or a little to no help. The lady doesnt know anything else you can say is she doesnt know sounds like some proper training needs to be done. Because I know its hard to find a local facility number here it is. **************

  

  Business Response

  Date: 10/12/2022

  Dear ******************:
  
  Your report to the Better Business Bureau regarding tracking number 611505350539 was received.   
  We regret any inconvenience you have experienced as a result of this situation.  
  
  Our records indicate that your shipment is in our ******************** Please call ************** for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.
  
  FedEx 

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18188630
  
  I am rejecting this response because, yes we have the package but this whole process was unacceptable.

  I would love to speak with higher up ************.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/21/2022

  Dear ******************:
  
  Your report to the Better Business Bureau regarding tracking number 611505350539 was received.   
  We regret any inconvenience you have experienced as a result of this situation.  

  Our records indicate that your shipment is in our ******************** Please call ************** for further assistance. If they are not available, please leave your name, phone number and tracking number for a return call.

  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  FedEx 

• Initial Complaint

  Date:10/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex repeatedly states " customer not available ro business closed" ". This is just simply a lie. We've dealt with this repeatedly. They can't find us becuase this is a fairly new subdivision, but this house/address has been present for 18 months now. The only option I have is to drive an hour away and pick it up? Why would I do that when they were paid to deliver these items. Neighbors have same issue. It absulutely dumbfounds me that a global delivery service does not have up to date GPS. At least own it if you can't find an address rather than blame the customer. This particular tracking number is #************

  

  Business Response

  Date: 10/12/2022

  Dear *****************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service.
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx scans the back of my Drivers License to deliver wine. I am over 70 and would gladly share the front but am very concerned with security issues scanning the bar code on the back of my license. I have been a victim of identity theft and obviously look over 21. Friends in other states are not subject to this rule.

  

  Business Response

  Date: 10/14/2022

  Dear *********************:

  This is in response to your inquiry addressed to the Better Business Bureau. 

  Our records indicate the shipment traveling on package tracking number ************ was tendered to us on September 20th 2022 and delivered on September 26th 2022. Our FedEx Ground and Adult Signature Required services were requested. 

  Shipments requiring an adult signature may be released once someone over the age of 21 at the recipient's address provides a photo ID.  We deeply regret any conflicting information you received while inquiring about the status of the delivery and extend our sincerest apologies for the inconvenience you were caused.  

  Your business with FedEx is greatly appreciated, and we hope you will allow us other opportunities to serve you. 
  

  
  Respectfully, 

  
  FedEx  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex truck backed into the house making a delivery on August 12th. I submitted a claim and with the information they requested and now does not answer emails. Attached are images of the damage and the estimated cost for me to repair the damage. Claim with them is **********.

  

  Business Response

  Date: 10/11/2022

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Our records indicate a total settlement of $344.03 was honored under claim ARC #**********  on your behalf, in reference to the damages to your property at *****************. Please allow **** days for processing. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx