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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,423 total complaints in the last 3 years.
5,026 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a gold necklace through FedEx store in ******* **. They lost my package. I tried to do a claim with them. They are only giving me $100. When my necklace value is $2000. I kept telling that but they didnt help. When I tried to talk to them. They arent helping me at all. I talked to the store manager. She didnt even care and she gave me the wrong information by saying the guy who help me asked me for insurance but he never mentioned that part.
Business Response
Date: 10/24/2022
Dear *****************,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment tendered with tracking number 278850003649. Management performed an investigation and regrettably no further information could be obtained for shipment with tracking 278850003649. Appropriate internal feedback has been provided for service improvement. Any disciplinary actions will remain confidential.

According to FedEx Ground Tariff for Declared Value and Limits of Liability:

"FedEx Ground liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide.

The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage,delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired. FedEx Ground does not provide insurance coverage of any kind."

A claim was processed and resolved for this shipment, in accordance with our tariff and maximum liability in the following manner:

Trk# 278850003649 was paid a claim of $100 plus a shipping charge of $47.55 as noted on the shipper's invoice. After carefully reviewing the documentation and shipping records a second time, we must respectfully maintain our original claims position of limited liability.

On behalf of FedEx,please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/24/2022

Complaint: 18239295

I am rejecting this response because:
the item value ************** than $100. I also told the agent who helped me at the store so many times that the item its $2000. But he didnt write it down.
plus they called me on Thursday and told me they were going to help finding the item and the agent was going to get back to me in couple of days. I just found out today the number she gave me was not for Fedex at all was for technician company..

Sincerely,

*****************
Business Response
Date: 11/16/2022
Dear *****************

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

Your concerns regarding your delivery experience, have been brought to the attention of appropriate management and security to be addressed internally.   After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of a shipment with FedEx tracking number ************.

FedEx does not provide insurance of any kind. Nor is there an implied obligation to offer additional declared value services.
The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired. FedEx Ground does not provide insurance coverage of any kind."

A claim was processed in accordance with our tariff and maximum liability declared at the time of shipment: $100 plus transportation charges of $47.55. We respectfully maintain the original claim resolution

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest apologies to you and all involved parties for any consequences caused by this incident.

Respectfully,

FedEx
Customer Answer
Date: 11/16/2022

Complaint: 18239295

I am rejecting this response because: I sent it from Olympia store. Again I have never been told anything about the insurance the only thing the mentioned is about the shipping price. If you guys couldnt find it that your fault not mine. I have said it so many times that nobody said anything about the insurance!!
So do your research and to find it

Respectfully

Mina Alzuhair
Customer Answer
Date: 12/04/2022

Complaint: 18239295

I am rejecting this response because:
You guys lost my package its not really my issue that you guys didnt find it. I mentioned that the agent who helped me never mention anything about the insurance. And I told him so many times that the value of it. Its worth $2000. But he didnt put it down. I sent a package before and when I told them the package worth $1000 they wrote it down. so again its not my issue you guys lost it and not doing your job right. I have provided all the information you guys needed and not finding it. Its not really my issue. I totally understand your policy but its not really work that way.
Sincerely,

*****************
Business Response
Date: 12/12/2022
Dear *****************

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

Your concerns regarding your shipping experience, have been brought to the attention of appropriate management and security to be addressed internally.   We have exhausted all of our search options and regret that we are unable to provide additional information regarding the location of a shipment with FedEx tracking number 278850003649.

FedEx does not provide insurance of any kind. Nor is there an implied obligation to offer additional declared value services.
The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired. FedEx Ground does not provide insurance coverage of any kind."

A claim was processed in accordance with our tariff and maximum liability declared at the time of shipment: $100 plus transportation charges of $47.55. As we have been unable to verify the request for a declared value on this shipment, we respectfully maintain the original claim resolution.

We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest apologies to you and all involved parties for any consequences caused by this incident.

Respectfully,

FedEx
Initial Complaint
Date:10/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has stolen my packages. They won't deliver them and they won't give me a refund. They're just keeping my stuff. The tracking hasn't updated in weeks. One of their employees stole my stuff and they will NOT HELP ME. I have all the info for the package. They won't give me the value of the item and they aren't even try to find it.
Business Response
Date: 11/04/2022

Dear *********************************,

Your report to the Better Business Bureau regarding tracking number ******************** was received. ??

After further research, our records indicate your package was delivered on 10/21/22.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.

Thank you for your patience in this matter and for shipping with FedEx.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
re: a previous complaint (one of many): Complaint ID: ******** Tracking number: ************ https://www.fedex.com/fedextrack/?trknbr=************&trkqual=12024~************~FDEG This driver seems to actually be proud that he or she left the package at the end of my driveway at the opened gate and even took a picture of it. Why not just put a sign on it saying "Porch Pirates Welcome!"? Either you have a management problem locally, or you are scraping the bottom of the barrel for the drivers you choose from to run this route. Either way, you really need to make some changes. My wife is undergoing chemo therapy, and I had a heart attack a few months ago. Having to deal with lazy drivers who cannot make it up the driveway to deliver packages of merchandise I or my wife order is just a bit much. We REALLY don't need this hassle. Sorry, but I am not home all that much to take phone calls, between the medical appointments my wife and I have to attend, and sometimes we are just not up to taking calls. Just FIX this problem, please. When I can, I will choose ANY other delivery option other than FedEx, but not everyone I buy from offers this choice, much less tells me which one they will be picking from their own list. I am sure you don't appreciate me filing these complaints any more than I resent taking the time out of my life to file them. So please find someone in your company who can fix this problem and do us all a favor. Someone along the line at FedEx needs to go into the unemployment lines, one way or another.BTW, there were foodstuffs in that box. Just a miracle it wasn't filled with ants.Rich Z.
Business Response
Date: 10/27/2022
Dear **********************,
This is in response to your inquiry addressed to the Better Business Bureau. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

Your concerns regarding your repeated negative delivery experiences have been brought to the attention of local management and have also been escalated internally. Management performed an investigation, and the issue has been addressed with the drivers serving your area. Your desired delivery location will have better focus for the future.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We appreciate this feedback so to generate the valued service you have come to expect from FedEx.
Respectfully
FedEx
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction is May 10, 2022. The package was shipped for ******. The item shipped was insured and cost $1492.48. FedEx will not honor claim and claimant has been delayed in resolving this issue with FedEx for months. FedEx did not honor its commitment to have the item returned and keep up-to-date with the matter at Customs.
Business Response
Date: 11/15/2022
Dear *******************************:
We are currently working with Turkey Customs to attempt a return of your cell phone.
Thank you for your patience in this matter .
Respectfully
FedEx
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package is shown delivered on October 17, but it is delivered to a wrong address. The proof of delivery is not my apartment.Tracking Number:770170617084
Business Response
Date: 10/21/2022
Dear *************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

After further research, our records indicate this package was delivered on October 17, 2022. If the shipment has not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 10/26/2022

Complaint: 18236901

I am rejecting this response because: fedex has contacted me and told me that their driver delivered the package to a wrong address and they are unable yo retrieve the package. I request a full reimbursement of the value of the products in the package.

Sincerely,

*******************
Business Response
Date: 11/22/2022
Dear *************,

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

Our records indicate that the address on your shipment was incorrect. As we discussed, we were unable to retrieve the package from that address. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Initial Complaint
Date:10/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
shipped package from ***** to ourselves in the ** - rare guitar of a a brand we now own. It was broken in shipment. Fedex said they would cover it as all these are insured on our commercial account. We received it broken on 07/09/2022 and have had continual hassles in actually getting it.The trail of information is too long, but the main info is this:case # C-******** tracking: ************ claim amount: $1,600 We've submitted all information numerous times, and now they are requestion additional proof of value - however, this was a gift for our companies history-wall. We claimed $1,600 and are willing to accept that cost, but there is not another one to be found or purchased. We are the sole expert on this particular brand of guitar, which is why we chose to gain rights the company brand.We received a voicemail from ******* on 9/13/22 and said that they cannot take calls and to go through their automated system....which gets no where All further correspondence from fedex has been ignored.
Business Response
Date: 11/02/2022
Dear FedEx Customer:

FedEx values your business. We have received and processed your claim request on the shipment. Unfortunately,upon completing our investigation, we must respectfully decline your claim.
An inspection of this shipment has determined that the damage was due to inadequate packaging rather than negligence on the part of FedEx.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,
FedEx
Customer Answer
Date: 11/02/2022

Complaint: 18236841

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:10/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx refuses to approve a claim for a package I never received.I have provided photos that do not match the delivery photos and my porch. Please approve the claim! I did not receive this package and have provided photos that prove it was delivered to my address.Tracking ************
Business Response
Date: 11/14/2022

Dear *********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

After further research, our records indicate your package was delivered on September 29, 2022 at 11:04 a.m. local time. If the shipment has not been located, as your financial arrangements are with the shipper, we ask that you contact the shipper for further assistance regarding reimbursement or replacement.
The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedEx

Customer Answer
Date: 11/15/2022

Complaint: 18236773

I am rejecting this response because:
fedex has denied the claim the shipper filed even though photos have been provided showing proof it was not delivered to the address on file.

Sincerely,

*********************
Business Response
Date: 11/21/2022

Dear ****:
Your report to the Better Business Bureau regarding tracking number 278348292285 was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

After further research, our records indicate this package was delivered on September 29, 2022 to ***************************************************. If the shipment has not been located because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for a claim.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/22/2022

Complaint: 18236773

I am rejecting this response because:
FedEx denied the claim the merchant opened. photos were provided proving package was not delivered to address.

Sincerely,

*********************
Initial Complaint
Date:10/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx has denied a claim filed for a package I never received TWICE now.I did not receive this package and have submitted photos that show the package delivery photo is not my porch.Tracking # ************
Business Response
Date: 10/24/2022
October 24, 2022
*********************
3161 **********
San *****, ** 90731
Dear ****************;
Your BBB Case #******** was forwarded to my desk for response.
Based off our records it appears that you are the recipient of this package and per our Terms and Conditions the shipper will need to file/dispute this claim on your behalf.
Please have the shipper contact me directly with any additional questions/concerns they may have on this matter.
Sincerely,
Hope I / ******************** / FedEx Ground Claims Department

Customer Answer
Date: 10/24/2022

Complaint: 18236625

I am rejecting this response because: the merchant has filed a dispute and it was rejected by FedEx.
please review the attached - per the tracking photos, this package was not delivered to my address. This is not my porch.
3161 ********** San ***** ** 90731

Sincerely,

*********************
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex lied and said they have ground drivers. They do not. They hire contractors who do not even drive Fedex vehicles hired through 3rd party contractors who have zero accountability. Their driver stole my package and took a blurry photo of 3 packages that are from different companies and there is no accountability for his behavior. When you call, they say we cannot allow you to speak to the warehouse. So customers have no way to speak the driver, his boss or anyone when the driver commits a crime and they steal. We cannot even dispute anything the driver does as they are not even Fedex employees. I demand that Fedex give customers the name of the 3rd party who hires our driver who comes to the door so we can report the driver to their boss, which is not Fedex. My driver was supposed to show up on a Saturday and I waited all day and he lied and said, "attempted delivery" and he did not. ZERO accountability for his lies. Their social media ******* account is worthless as the employees are fake and take no action and I can prove it. They have bots on the Fedex ******* account. you never get help and cannot since they have no actual employee drivers. this is fraud. The driver lied again and said he came by the next day Sunday and he did not. Sent a blurry photo of OTHER PEOPLE's PACKAGES and said "delivered". He stole the package as it was supposed to go into a parcel locker and he said he threw it in the building commons area where anyone could take it. This company is corrupt and has zero accountability to the customer. When you call the number, they have for Fedex, everyone says you have no recourse. This is illegal. Their ******* is all bots and fake and have never helped me. When they get mad on the phone, they connect you to a *********** *********** just to get rid of you. They are required BY LAW to disclose the information you need to identify a driver by route. GIANT RED SIGN ON DOOR TO DELIVER TO PARCEL LOCKERS TOO.
Business Response
Date: 11/07/2022
Dear *******************************,

This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 601229069180.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/07/2022

Complaint: 18236538

I am rejecting this response because: Some woman claiming to be a manager called me many times while I am at work and leaves lies on my voicemail message. She claims a video tape shows the driver delivered my boots. He did not and there is no video footgae inside of my apartment complex showing this delivery. Also, i spoke to the warehouse where the driver came from and they said to me he did not follow instructions. I NEVER received my boots from fedex I ordered from Journeys and he did steal them and I can prove it. Attached is the giant sign which clearly states that all drivers are to leave packages in the parcel locker. NEVER leave them in the lobby of an aprtment where anyone can steal them. So his photo was blurry, showed no name on the package which was near other residents packages from various companies and he was not supposed to ever leave any package there anyway if he came in. He lied on his form and said that he left my package in the "mail room". We have no such mail room. If he did leave anything, he threw it on the floor inside the commons area where a sign clearly states do not leave any package there. Attached is that sign. So he did take the package as no driver is allowed to leave any packages there according to our apartment complex. This is for all companies such as Amazon, Fedex, *** and USPS. The owman calling is a liar. She calls and says she has "evidence" of delivery and she does not. I am going to find out who this woman is who does not read the giant picture attached showing NO DRIVER FROM ANY COMPANY can leave packages unattended at any time in our apartment building lobby. The driver is sup[posed to use the parcel locker. I am reportinh her for lying again. I never received any boots and was never sent a phot where anyone could read any name on the package claimed ot be for me. She is not telling the truth and I am escalating this as she is covering for the driver. See the attached sign in the area the driver claimed ot leave the package and see it says DO NOT LEAVE packages here put them in a parcel locker. So this is not resolved and this woman keeps calling me when I am at work and cannot take the call and is not the one from the warehouse. There is NO VIDEO HERE.

Sincerely,

*******************************
Business Response
Date: 12/06/2022
Dear *******************************:

?This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 2:50 p.m. on October 16, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?

Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?

Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
?
Respectfully,
FedEx
Customer Answer
Date: 12/06/2022

Complaint: 18236538

I am rejecting this response because:FedEx has done literally nothing against the driver who did not follow ANY instructions about the delivery at my apartment complex. FedEx on ******* was a joke too. This company had a local delivery warehouse contact me and I spoke to a woman in ****************, who said she would help me and she lied later to some other woman who called and left a nasty rambling message in my voicemail blaming me. Also, my package was supposed to come on a day I waited by my door without using the bathroom for over 8 hours and the driver lied and said he "attempted delivery" and never came. Then the next dya he **** again and didnt deliver my pakcage. Fedex does not hold anyone accountabke for their actions and I poved it. Imagine spending ALL DAY by the door waiting and the driver never shows up and lies. That is a total waste of my day. No accountability for his lying. No note was left on my door daying sorry I missed you and he neve buzzed my apt door and lied Literally FedEx is a mess and has no recourse for their customers. They do not have any way for any customer to literally get through to them for real help. I keep telling FedEx an indisputable fact and they keep ignoring it and it is ILLEGAL AS H*** My apt complex has parcel lockers and a giant sign on the door it's says DO NOT LEAVE PACKAGES UNATTENDED AND TO DELIVER TO PARCEL.LOCKERS IF RESIDENT IS NOT HOME. This driver did not follow directions and there is 0 accountability for his actions and they will not provide his name so I can file a police report or give it to the government. There is no getting around the fact I NEVER got my limited edition boots and the driver is at fault. There is NO CAMERA INSIDE my building and he sent a blurry photo for several packages with no names to several residents from different companies. The **************** facility is totally corrupt as they have yet to do anything about what I have said over and over despite photographic evidence. My next step is file a complaint with the *********** for their blocking customers from help. FedEx should be out of ground shipping business as they hire subcontractors to deliver ground and so they are not FedEx employees. I am done playing games with this disgusting lying company. They have yet to take responsibility for the drivers actions and I plan on posting this on the news and social media to prove the absolute corrupt state of their shielding customers from access to any way to hold them accountable. This company is inept. My photos proved it. It shows the message on the glass saying do nit leave packages unattended. He also lied and said he delivered it to the "mail room" and we do not have a mail room. I proved all his lies to be there and yet FedEx still did nit hold this driver accountable. I will sue.

Sincerely,

*******************************
Initial Complaint
Date:10/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed my order and was charged $30 additional for "2 day air" When the order was placed on their website (the 7th) the delivery was set for the 9th, then it was pushed to monday the 10th, then the 11th, then the 12th they say they came to the house *But didn't*....finally it arrived on the 13th. I have called 4x asking for a refund for failure to provide services promised. They have denied it without explanation each time. This is horrible customer service and ***** theft when it comes down to it.
Business Response
Date: 10/19/2022
Dear *****,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered at 1:55 p.m. on October 13th, 2022.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,
FedEx

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