Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,974 total complaints in the last 3 years.
- 3,650 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order from ***** which include a lapedl pin, paddleball covers, and luggage bag tags . I included plenty of time to make sure the order got here in time which would have been three weeks ahead of my deadline. On Oct 10 Fedex sent a notification that they had removed the shipment due to lack of paperwork. On Oct 11 I called customer service and the woman transferred me to a Customs ***************** I called them and waited 45 minutes without a response. I left a message as per the suggestion of the telephone prompts. On Oct 12th I called the number again and waited 50 minutes . I was contacted with a gentlemen that worked out of **********. I explained what I could and he stated that I needed a Customs Importer Identity form. He stayed on the phone with me after sending me the form and I filled it out. I gave him the *** for our church affiliation but he stated he didn't need it. He stated that was all I needed and that he would get the clearance by COB on Oct 12th. I waited until Oct 14th, then I called again to the Customs Section. No one would answer, I left another message. On Oct 15th, I called again to the main customer service and they stated that someone should be there, I called the Customs Service again. No answer. During this time, I had been trying to search the tracking module on the website and there was several different statuses, In transit, not in transit. Hold by Customs. Several texts massage that the packages were their way(very cruel) I knewSunday was closed. I called the main number on Oct 17 and of course the *** was trying to point the finger at me. I hung up and tried another *** who stated that even he was confused but he will refer this to ****** in Customs. ****** will contact me if he needs anything. Later this afternoon, again I tried calling the Customs Service and it;s been more that three hours of waiting for someone to answer the phone. Still no movement on my shipment, I prefer to make a claim
Business Response
Date: 10/19/2022
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate your shipments were released by Customs on October 18, 2022 and delivered at 11:38 a.m. on October 19, 2022. We understand your concerns regarding the delay in transporting and processing clearance with Customs for these packages. Please understand that any shipment crossing an international border is subject to clearance by the local government and may incur delays. We deeply regret the difficulties you encountered while calling our toll-free number. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/21/2022
Better Business Bureau:
In the last ten hours, my issue with Fed ex Has cleared up. I received an email from ************************* from Customs Trades late yesterday afternoon. He stated that he finally got clearance for the three orders and that I should see some movement. By 10AM this morning, I received another email from *************** posting the delivery dates of tomorrow. Needless to say, I am very satisfied. I believe taking this complaint further is counter productive. I am grateful for assisting me with this incident. I hope it works out better for Fedex. Please forward any further questions or requests.
Sincerely
*******************************
Sincerely,
*******************************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a total of 16 boxes of goods, 15 have been delivered, and one of them has not been received! On October 5th, it was shown that ******* was returned and signed by jjose, but FedEx refused to answer our cargo information and told us where is the cargo information? All my certificates show they have signed for. But I can't find my item, I just want to get my item back and re-send it to me! I hope you can help me, thank you, this cargo is very important to me, and there are things that children need to use in it, I hope you can do your best to find this box of my goods! thanksBusiness Response
Date: 10/21/2022
Dear *******,
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate your package was returned to the shipper on tracking number ************ due to damage and delivered back to the shipper on October 5th. 2022 at 10:37 a.m..
We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
We regret any inconvenience you experienced as a result of this situation.Respectfully,
FedExCustomer Answer
Date: 10/21/2022
??
:18234468
??????,??:
I didn't receive my goods at all. I have a total of 16 boxes, each with an order number.277898048447This order was not delivered at all, and the signed address was not *********, let alone ******* himself!Please check my attachment in detail. Thank you. This package is very important to me.
??
*************************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 10 2022 $30.46 FedEx emailed me and claimed my parcel had been delivered to my front door. It had not been delivered to my door. I enter tracking # and found a picture of what I thought was my package. The picture shows it on someone someone else's picnic table. It was eventually taken to the manager. The name on the package was not my name. It was my neighbors name. But then again it was my tracking number. The neighbor opened the package and found his medical supplies. Not my headlights. The seller ( proc- motor) on **** refused to help even though FedEx requires them to file the claim. I filed a claim with **** and they refused me as well. **** of fedex also refused to help me file a claim. This is very bizarre. I definitely need your help. Thank you. I still do not have my package ( headlights). *******************Business Response
Date: 11/02/2022
Dear ******************;
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
**************** per our telephone conversation, we are concerned to learn of your comments describing unsafe driving practices by the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex has delivered my package to the wrong address. I purchased a clothing item from the brand Aritzia, on the 28th of September, 2022 and it was shipped out via fedex on October 6th, 2022. HOWEVER Fedex delivered my EXPENSIVE package to the WRONG address on October 8th, 2022 at 10:45 a.m and they have been EXTREMELY UNPROFESSIONAL with the response regarding my lost package. I HAVE CONTACTED FEDEX ELEVEN TIMES VIA PHONE NUMBER **************** AND I WAS TOLD FIVE TIMES THROUGHOUT THE **** THAT A REPRESENTATIVE WOULD REACH BACK TO ME WITH UPDATES REGARDING MY PACKAGE BUT NO ONE HAS DONE SO. THEY CLAIM TO BE TRYING TO CONTACT THE DRIVER WHO DELIVERED THE PACKAGE TO THE WRONG ADDRESS BUT THEY SUPPOSEDLY CANT GET IN CONTACT WITH HIM BECAUSE HE IS NOT ANSWERING THEIR CALLS. This package IS WORTH ALMOST 300 DOLLARS and because of this situation, the clothing company Aritzia that I purchased my jacket from has sent me an email saying that they will not be delivering any future online purchases that I make with them to my home address. ******* has stated they will NEVER EVER ship any future purchases I make on their online store to my home address EVER AGAIN. THIS SITUATION HAS CAUSED ARITZIA TO BLACKLIST MY ADDRESS, BECAUSE OF FEDEXs INCOMPETENCE. THE ONLY WAY THIS SITUATION CAN BE RESOLVED IS IF FEDEX RETURNS MY PACKAGE CONTAINING MY JACKET FROM THE HOUSE THEY INCORRECTLY DELIVERED IT TO, AND REDELIVER IT TO MY ADDRESS ********************************************************. IT SHOULD BE DONE ASAP!THIS SITUATION AND INCOMPETENCE IS ASTOUNDING AND QUITE FRANKLY EXTREMELY AGGRAVATING.I AM BEING SANCTIONED BY ARITZIA BECAUSE OF FEDEX UNPROFESSIONALISM AND INCOMPETENCE. Below I have included screenshots of phone records of me calling fedex, the email Aritzia has sent me regarding never shipping packages to my home address again.Business Response
Date: 11/07/2022
Dear ***********************
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 608494548478.
We attempted to contact you and was unable to reach you so we sent an email to the email address you provided. Our records indicate the shipment was delivered October 8, 2022, at 10:45 a.m.; however, .we are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment, but we were not able to. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case #:C-84170190 Tracking/Pro #:278651315159 Ship/Received Date:10/06/2022 Claim Amount:$111.00 Item was shipped via FedEx and clearly damaged with broken plastics as shown in uploaded photos. Completed claim as I have done before with no issues. Claim denied with "Liabilities Not Assumed" reasoning. Seems to me like an arbitrary reason to deny the claim. Called support and they mentioned something about the type of box used, they were not even sure. I have had no problems in the past completing claims for items that were sent in my own packaging (very well-packed I might add) for something clearly mishandled by the company. Clearly item has signs of a significant impact from being thrown or severely mishandled. Clear damage to the item and containing box. Proposed solution is a payment for the full claim amount or an agreement for a partial settlement no less than $50.Business Response
Date: 10/20/2022
October 20, 2022
***************************
4804 ******************
*********, ** 34211
FedEx Ground Shipment #************
Your BBB Case #******** was forwarded to my desk for response.
I reviewed your claim and I agree with the Claims Agent assessment that the computer does not appear to have been shipped per FedExs Packaging Guidelines for computers. Due to the insufficient packaging I will be upholding the original claim decision.
On behalf of FedEx, I sincerely apologize and ask that you review our packaging guidelines prior to any future shipments.
Thank you
Hope I / ******************** / FedEx Ground Claims DepartmentCustomer Answer
Date: 10/20/2022
Complaint: 18232213
I am rejecting this response because:This is an unacceptable response. If there is a problem with the "packing guidelines" you must state what was not followed. By not stating why it was rejected beyond a fake reason again puts your company in a place looking for an arbitrary reason to deny the claim. The item was shipped in a sturdy box with multiple layers of padding / bubble wrapping. As shown by the pictures, the corner of the unit was clearly damaged due to mishandling by your shipping employees. I have never had a claim be reject before and definitely not one for an arbitrary reason that cannot even be explained, even by the person that this claim was escalated to. This is not acceptable. If a valid solution (I.E. covering the supposed "insurance" I had on this package) is not provided by the next response I will be forced to no longer use FedEx for my small business and deal with other carriers (who frankly have a better reputation for handling packages).
Sincerely,
***********************Business Response
Date: 11/08/2022
November 8, 2022
***************************
4804 ******************
*********, ** 34211
FedEx Ground Shipment #*************************** to your rebuttal on BBB Case #********.
Per our packaging guidelines any type of computer/laptop should either be packaged in manufacturing packaging/similar packaging or a certified laptop/computer box with the required inner packaging.
There are no photos of the inner packaging attached to the file nor does our system reflect any signs of loss/damage to the shipment while it was in our possession. Also, the photo of the outer box the item was shipped in does not appear to be an approved laptop/computer container.
Thank you
Hope I / FedEx ******************** / Ground Claims Department
Initial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx tracking showed delivery of my package by end of day 10/15. At 9pm I called to ask where it was. The representative could not answer and speculated it was in a container waiting to be scanned in the ******* facility and insisted ground is 5-7 days. I asked why the system wouldn't notify me because I had signed up for alerts and had been waiting at home all day to receive it. Again, the representative made no apology and said it was "on time". I said it's not on time if the app says today and you don't deliver. We went around and around. I asked for a supervisor and the rep transferred me to one and we had the same conversation. This morning my package was scanned into ********* NOT *******. and again the app now says today by end of day. It's the end of the day and there is no scan in ********** (where I live) and it's not coming. I don't understand how FedEx can keep saying it will deliver by the end of the day and not do it. Isn't your whole company about logistics? How can you be so wrong time and time again and not care? How can your representatives not know where a package is or when it will actually be delivered?Business Response
Date: 11/03/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number ************ was delivered at 11:10 AM on October 17th, 2022.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number and using our website.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
fed ex delievered an important medical supply to the wrong address. Would not do anything to rectify the situation or transfer the call to a suoervisor- particularly a man named christian ***** is picture of a house that is clearly not mine.Business Response
Date: 10/26/2022
Dear ***********************************,
This is in response to your inquiry addressed to the Better Business Bureau. I attempted to contact you via telephone and email and was unable to reach you.Our records indicate FedEx tracking number ******************** was delivered October 16, 2022 at 13:24 local time. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday, 10/16/22, at 2:30 pm, at **************************, **************************************, I witnessed one of your employees intentionally dropped a package outside in the common area. He did not put it near a unit, nor did he take it inside the gate which Amazon does. I have lost a package myself which never made it to me. I now understand why. Incompetent and useless employees. You need to step it up. People are losing money because of stolen packages due to incompetent employees working in your organization. Sad business you run. Cant reach anyone and you send customers on a wild goose chase.Business Response
Date: 10/18/2022
Hello ******************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx changed delivery address on my package $ delivered to wrong address. I was the buyer so they told me I couldnt file a complaint that the sender would have to. Then FedEx tells sender she cant file either. They have no right changing delivery address .Business Response
Date: 10/19/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 278460829489.Our records indicate a proof of delivery on October 3m 2022, at 9:18 a.m. The local station manager called you on October 18, 2022,
to discuss the change of address and left a voice message. You advised you are returning the call today.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and
we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 10/20/2022
Complaint: 18231100
I am rejecting this response I called station manager back and he didnt return my call. So there was no resolution discussed.Business Response
Date: 11/03/2022
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 278460829489.The local Ground manager has been contacted and he will be following up with you.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and
we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/04/2022
Complaint: 18231100
I am rejecting this response because:
Sincerely,
*********************Initial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 5, 2022 my vehicle driver side mirror was hit by a FedEx ground truck. At the time of the incident the car was parked and not occupied. I contacted FedEx about the incident the same day and was given the run around and was put on hold for over an hour. Once I received the video footage from my employer I contacted them again and submitted the footage, I was told that I would need to find better footage to provide them with a license plate number as the video is a blurry. I explained that with the address of the incident they should know what drivers were in the area, I was told that because no driver had reported the incident they didnt know which driver it was and it was on my to find this information. It seemed evident that they dont want to assume any responsibility. I contacted my car insurance (progressive) to ask them about how I could get this handled, I was advised that if I cant get the drivers information then I will be responsible for paying my $500 deductible and my new vehicle will be put in as an accident reported on the car fax. I simply would like them to pay to have the mirror replaced.Business Response
Date: 11/11/2022
Dear **************************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you soon.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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