Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2230 Polymer Dr Chattanooga, TN 37421-2209

• 

  Federal Express

  2930 Dug Gap Rd SW Dalton, GA 30720-9226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a pickup from my house with FedEx on Oct 17, 2022. The driver came between 4-5pm. I had six boxes of furniture being returned to Morden Fort with a barcode placed on the outside of the box. The FedEx employee scanned all the boxes and said something about checking everything in the office. He asked me if I paid. I told him no. I had a label on the box from Morden Fort with a barcode to be scanned, my address and the Fort ******** address . I was standing on my porch waiting to receive a receipt or anything about the shipping process and the man just drove off. The 1st customer service specialist I talked to kept asking about a tracking number. I told her when I initially call to set up the pickup I gave the agent my barcode and the agent said that the driver would arrive before 5pm. I asked the customer service specialist to look and see when the man came to my house. She said the man came to my house and refused the packages. How is that possible!!!! I called another customer service specialist he told me to get a tracking number from the Morden Fort (furniture store). Why did the FedEx driver drive off with my furniture if he knew something was wrong. This man drove off with brand new furniture and the customer service is treating me like I'm trying to steal from them. It's FedEx employee who has stole from me. This was my 1st time having a pickup from my home and didn't know all the protocols. I'm very ****** off.

  

  Business Response

  Date: 10/21/2022

  Dear ******************: 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Your concerns that delivery information was recorded for the shipment at your address, although it was located at a neighbor's address, have been brought to the attention of senior management responsible for our FedEx Ground operations.  This will be addressed internally with the drivers serving your area. 
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 

  
  FedEx 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional as they come! They came to my house with my package. Clearly had a note on my door to leave and authorized FedEx to drop the package off. Recorded the guy the whole time and clearly he seen the note and still wrote up a door tag for no signature and left. FedEx is a disgrace of a company! I called customer service twice they informed me that they would call the hub and have the person come back before 8pm and deliver to my home bc this was crucial to get this package this day. Nobody showed and I was suppose to recieve a call from the hub which never happened. Then I asked to file a complaint and she says yes I have all this in for you and I will have a manager call you to you complaint. Have I received a call, no! Im reporting FedEx to everybody and everything I know that I possibly can to hurt there business I dont care! You dont treat customers like this! Tracking #************. P.S. FedEx dont be replying back to some BS response why dont you have the decency and actually call! So since the package Im waiting for is a phone that I need to complete for work, do you really understand how much Im loosing for a 1 day loss over your driver being dumb founded! Yes I want reimbursement its not making me no money without my phone to perform my job as a technician!

  

  Business Response

  Date: 10/20/2022

  Dear *********************************:  
  
  Your report to the Better Business Bureau regarding tracking number (Number) was received.?  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address of ************************************ 63343.  
  
  Our records indicate the shipment traveling on package tracking number ************ was tendered to us on Monday, October 17, 2022 and our FedEx Express and Indirect Signature Required services were requested.  
  
  Several attempts were made to deliver the package on 10-18-2022 and 10-19-2022 unfortunately, we were unsuccessful with our delivery efforts.  In regards to your comments about leaving a signed door tag, which requires a signature from you or another adult in the home or a neighbor.  Since we were unable to complete the delivery of the shipment; it was re attempted today 10-20-2022 and delivered.   
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim
  
  We regret any inconvenience you experienced as a result of this situation.  
  
  Thank you for your patience in this matter and for shipping with FedEx.  
  
  Respectfully,
  

  FedEx

   

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18244057
  
  I am rejecting this response because:
  I had e signed for the package online FedEx but managing deliverys! Not my fault your system is garbage or the shippers fault their shipper as in FedEx cannot complete there deliveries 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/03/2022

  Dear: *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 11:57 AM on October 20,2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
  
  
  Respectfully, 
  
  FedEx 
  

  Customer Answer

  Date: 11/03/2022

  I do not believe you will as I dont think you count the many times of reports to the BBB you have! Poor business and dont want to make nothing right besides apologies! I reject your response! 

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some shoes off **** on 09/07122, they were set to be delivered on 09/15/22.1 never received my package and apparently, somehow there is a signature on file that my package was delivered yet FedEx will not let me see it in the proof of delivery. I have contacted **** and they told me I have to deal with FedEx, I called and filed a claim but never got a callback, and when I called the customer rep did not know what he was doing. All ask here is for some clarity and ownership because no normal consumer can just sit back and take a $754.59 loss.

  

  Business Response

  Date: 11/01/2022

  Dear Mr *****, 
   
  Your report to the Better Business Bureau regarding tracking number 277928000872 was received. 
   
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
   
  After further research, our records indicate this package was delivered on September 15, 2022. If the shipment has not been located because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. 
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from a company that shipped the item with FedEx. The boxes arrived covered in huge globs and droplets of a thick appearing red substance. It appears to be jelly or ketchup not blood, but I cannot touch it to check due to universal precautions with possibly hazardous material. One box is basically covered in the substance and is completely crushed destroying the product inside. I contacted FedEx and they are planning to do nothing about it, stated they cannot do anything for me, and that they understand I must be frustrated. I stressed to them that I would like something done so that I do not have to touch whatever this substance is. They will not assist. I would at least like to know what the substance is, as I am very concerned. If the substance is a bioharzardous material, I need to know to know how to go about disposing of this properly. This is a large heavy box and I will have to make contact with it to do anything with it. My tracking number is ************.

  

  Business Response

  Date: 10/27/2022

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 612832566965.
  
  We regret to learn of your report that the contents of another shipment damaged the outer box of your package. This has been brought to the attention of local management responsible for your FedEx Ground operations and this will be addressed internally.  Per our conversation you contacted the shipper and a replacement was sent and received. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 packages that were delivered on October 14, 2022. Tracking # **** **** **** **** **** Tracking # **** **** **** **** **** I have it on my account that ALL packages are to be delivered to my back door, but these were left at the front door. I have had this problem many times before and a BBB was filed and I "thought" we had it corrected, but now it starts again. I have other packages coming and I am afraid of where they will end up. I so wish this could be resolved. It is getting very aggravating. Do the drivers not read the instructions of where pkgs go?? Why have a place to even put where you want your pkgs left on your account if the drivers aren't going to pay any attention to it? Please help.. Thank you

  

  Business Response

  Date: 11/02/2022

  Dear *********************:
     
  Your report to the Better Business Bureau regarding tracking numbers ******************** and ******************** were received.
    
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
     
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
     
  Respectfully,
     
  FedEx
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery issues wit Fed Ex Carriers . have gate on my driveway to stop vehicle traffic on property only. Can walk beside gate or across yard with no problem. Fed Ex is the only carrier that leaves packages out near road in rain or what ever. Have had some items never received yet delivered by Fed .Ex. . Driver refuses to walk ********************************************************************* a safe dry location protected also by cameras. I have stopped driver to complain requested a Supervisor name and contact information --" I am told " QUOTE-they do not have a supervisor and provide nothing. I have filed complaint online with Fed Ex with no responses.My ****** and ******** drivers have NO PROBLEM walking packages to my front door and Never had a lost package with them. I am requesting this matter be no only addressed but I would like in-Person contact with Fed Ex Supervisor so he or she can look at my situation and tell me why their driver cannot walk less than 25 feet to across yard to my door .I pay (WE ALL ) PAY high dollar for shipping and Delivery I expect more than packages left 5 feet from the road and trash can pick-up area .Contact information is correct email **************** phone ************ address on form

  

  Business Response

  Date: 11/03/2022

  Dear ****** ( **** ) *****:
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of 82 ********************************** Midland ** 31820. 

  Local management and addressed this issue and an internal review has been performed with the couriers serving your area. 

  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
   
  Respectfully, 
  
  FedEx 
  

  
  

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ( **** ) *****

    Fed  Ex has contacted me and stated the response listed in this response. My attorney has instructed me to photo area in question with clear access to my home  beside  vehicle gate .showing  CLEAR access no fence to front door and  he has advised  that if additional problems  come up  in future  we will hand this issue  in a different  manner. My request for Fed Ex Supervisor to come by and look at property was never granted .Instead they (Fed  Ex) would rather get on a phone and push the matter aside. all emails have been  saved and if future issues occur I will take legal action .

  A recent package was delivered to home on 11//09/2022 left at front door as it should have been all along so we all hope this matter has been corrected .TIME WILL TELL-- This has been an on going matter for @ 5years .

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order which was shipped on 10/03/2022, tracking number ************. This package was originally supposed to be delivered on 10/06/2022 and I still have not received it. I followed up with both the shipper and fedex on 10/10/2022 to try to locate the package. On 10/13/2022, I received a call at 6:20am CST from fedex, the representative informed me that the package appeared to be lost and asked what was in it and how much the contents cost. Later that same day, the tracking info had been updated to show the package had been delivered the day prior, on 10/12/2022 at 9:40 am CST. I had been home all day that day, and never received anything. Once I noticed the tracking had been updated, I contacted fedex again at 10:29 am CST, and the representative I spoke with mentioned that it was suspicious that the package was never scanned before leaving a facility or being loaded on a truck, and then somehow was delivered. The representative informed me he would leave a note regarding this in the claim. Today, I was informed by fedex that the case was closed, and the seller forwarded me the email stating fedex was denying the claim as their investigation showed it was delivered. I sent fedex an email with videos from my home security system for the entire day the package was claimed to have been delivered to prove it was not actually delivered. The email i received back stated they could not assist me because I was not the shipper. The total value of the contents of this package are $1177.50. I would appreciate fedex taking responsibility for their mistake, rather than blatantly falsifying the tracking information in order to deny this claim. The videos I have are larger than the maximum file size I can attach here, but can provide them if necessary.

  

  Business Response

  Date: 11/04/2022

  Dear *******************************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  We regret the problems you encountered while attempting to get assistance from our Customer Service team regarding tracking number 278676703470. We have forwarded this back to our claims department personnel for review. A response will be forwarded to your shipper once a decision has been reached because we can only discuss claims with the shipper. 

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully, 
  
  FedEx  

   

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a pair of Speakers on ebay.com to a person in ******************. I sold the speakers for $350. I then went to the ** Post office in **********. I purchased $256.30 in shipping with the US ************** for the two speakers to get to ******. A month later I received a bill from FedEx for $128.63 The Bill says it is a bill for "FedEx Express"I completely deny this bill as I purchased the shipping with the US **************. The FedEx invoice number is ***********.I do not understand why I am receiving a bill from FedEx nor do I ented to pay a bill which I should not be receiving. ********** if this was for some other charge not shipping than the bill is too ambiguous for me to be able to tell. Even so, my purchase is with the US **************. If there was going to be additional fees from someone they may have hired to carry my parcel there was no disclaimer to that fact. This is clearly FedEx trying to steel money from consumers. I am more than happy to forward all of my documentation to the BBB if you want.*****.

  

  Business Response

  Date: 10/19/2022

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 898303352313.

  Most international packages require duties and taxes, and the shipper is required to specify how charges will be paid, however, if

  they do not, international officials will attempt to collect from the recipient, however if the amount is not collected then the charges

  are billed to the shipper, so the fee of $128.63 if for uncollected duties and taxes.  The shipper is responsible for the charges since

  the recipient did not pay them.  Please email ****************************************** for additional assistance.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us,

  and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18240829
  
  I am rejecting this response because:  I purchased the shipping through the US **************.  There was no disclosure to the responsibility of me to pay any customs duties of taxes.  In speaking with the US ************** post master of the ***** post office he is in agreement with me that any customs or duty taxes are the responsability of the recipient of the package.  *********** at the post office pointed out three packages they are holding because the recipient has yet to pay for customs.  It is the responsibility of the shipping agency, in this case FedEx to not release the package unless customs duties and taxes have been paid.  
  
  I completely reject the bill and furthermore shine a light on the incompetence of the delivery agent to delivered the package without collecting customs fees.  That is on you folks.  Not me.  Where there was no disclaimer visible on the initial form I filled out nor any disclaimer from the US ************** to the fact that you might try to collect money from just bolsters my position that this is a case where FedEx failed in their duty to collect from the recipient and they are trying to not take a loss on this shipping of this package.  Bill the recipient or delivery driver.   Had any disclosure to the idea that I could be billed fro customs you failed to collect from the recipient been told to me, or made mention of on the document to ship the package I would have never shipped it in the first place.  Either way it does not matter as no disclosure of Customs or duty taxes were made because they are not my responsibility.  It is the responsibility of the recipient soley. 

  Any further attempts to collect these Non Disclosed fees will be met with a response from my attorney.  

  The only acceptable resolution I will accept at this point is the removal of this bill and any further attempts to collect it from me.  
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/31/2022

  Dear ****************,
  
  The appropriate management has been notified of your concerns regarding the tracking number 898303352313.

  The fee of $128.63 if for uncollected duties and taxes.  The shipper is responsible for the charges since
  the recipient did not pay them.  Please email ****************************************** for additional assistance.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us,
  and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18240829
  
  I am rejecting this response because:  I contacted ******** and he indicated in email that he paid the customs fees already.  You can translate this for yourself but in short it says he paid **** pasos for the speakers to be released to him.  Which is roughly $130 exchange rate.  FedEx has collected Customs already and I refuse to allow them to charge me or double dip as it were.
  Furthermore, my agreement is through the US ************** not FedEx.
  Either way I am done with this and by law and my rights refuse this bill. 
  Clearly FedEx is either trying to double charge or they have some dishonest workers in ******.  Either way it isn't my problem.

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/16/2022

   
  Date Sent: 11/2/2022 8:47:48 AM
  

   
  Complaint: 18240829
  
  I am rejecting this response because:  I contacted ******** and he indicated in email that he paid the customs fees already.  You can translate this for yourself but in short it says he paid **** pasos for the speakers to be released to him.  Which is roughly $130 exchange rate.  FedEx has collected Customs already and I refuse to allow them to charge me or double dip as it were.
  Furthermore, my agreement is through the US ************** not FedEx.
  Either way I am done with this and by law and my rights refuse this bill. 
  Clearly FedEx is either trying to double charge or they have some dishonest workers in ******.  Either way it isn't my problem.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/17/2022

  Dear ****************,
  
  The appropriate management has been notified of your concerns regarding the tracking number 898303352313.
  The fee of $128.63 is for duties and taxes.  

  Please email ****************************************** for additional assistance with your inquiry.

  We will email them as well for you.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us,
  and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18240829
  
  I am rejecting this response because:
  

  ******** says in this email thread screen shot that he paid the fee.  Which is exactly what I have been saying.  The recipient pays the fee.
  I refuse to pay the fee.  
  We are done here.  FedEx, get your act together on this and top harassing me. 

  Rightfully,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-16-22 I went into a FedEx store, paid ****** to ship my brothers cell phone back to him which he forgot after a visit. The receipt shows the package would be delivered on 8-25-22. I informed my brother of the delivery date so he would be available at his home on this date. I brought up the tracking number on 8-25-22 because my brother informed me the FedEx package was not delivered.I called the phone#on the receipt and was told that they attempted to deliver the package on 8-23-22 and that it was declined. I informed the representative that my brother was at his house on 8-23-22 and no one Knocked on his door that day. The FedEx representative said that the package was being returned to me. I asked him if I would get my money back, he said NO.I waited and waited for the package to be returned.In mid September I went into the same FedEx store and spoke with the manager who gave me a different phone# to call. On 9-14-22 I called that new phone# and was told that the package was still in their delivery facility and I would get a call back. I never received a call back or the package with my brothers phone.On 10-17-22 I get a bill from FedEx for *****for FedEx Express Services.I have not received the package back, it hasnt been delivered to my brother and now I owe them more money?I need my package back and to be reimbursed the amount I paid as FedEx didnt deliver or return my package as of this date.Please let me know if your department can assist me with this situation.Thank you

  

  Business Response

  Date: 11/11/2022

  Dear ***********************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us; however I have left you messages to return my call to better assist you.  Please call me at ************ ext.  ****** for assistance. 
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I needed to send extremely sensitive, time-dependent immigration documents to the ********** embassy in D.C. We paid $35 for overnight shipping and dropped the documents off at FedEx on Tuesday 10/11/2022 - my tracking number is ************. We received all the same tracking updates until the next morning - my partner's was "Delivered" by 10:30am, as promised by FedEx. Mine continued to say "Delivery by End of Day". It has now been 7 days and the status is still "Pending - Out for Delivery. I have called 3 times and have been told each time that someone would call me back the next day with more information. Each day, no one has called. When I call back, they tell me the same thing - that they don't know what happened but they will make a note and have someone call me the next day with more info. If someone else gets their hands on this package, they will LITERALLY have access to my passport, all my bank accounts, home title, address to my new home in ********, and investment accounts. To say that FedEx's incompetence here is catastrophic would be an understatement. If they would at least admit they don't know where the package is and that it is unlikely to be delivered (as opposed to promising me over and over that it'll be delivered soon and they'll have that information for me in 1-2 days), I could work on recreating/notarizing replacement documents and get them re-sent to the embassy - since my immigration depends on these documents arriving on time. They are compounding the harm they have caused by continuing to push me and the situation aside. If this situation is not resolved immediately, not only will FedEx be at fault for the possibility of someone stealing my identity but also my not being able to immigrate to a new country. This is unacceptable.

  

  Business Response

  Date: 10/27/2022

  Dear ***************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  We are concerned to learn of your report that the shipment was unable to be confirmed for delivery.? Additional research has been conducted; we regret that we are unable to provide additional information regarding the location of the shipment.?
  
  A replacement package was shipped at no cost under tracking number ************ and delivered to Security on 10/24/2022 at 9:43 am. 
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx