Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,423 total complaints in the last 3 years.
- 5,026 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of purchase: 07/28/2022 Bought from Ekena Millwork. Paid agreed upon shipping Order # **********. Paid charged and agreed upon shipping of $ 158.50.08/08/2022 Received FedEx Freight delivery total weight 200lbs. Signed bill ****. Paid. Note on bill to bill to third party (Ekena Millwork). Signed for reception of item.10/01/2022 Received statement from FEDEX FREIGHT that item was oversized and additional payment was due. Again, documents sent to me state 200lbs and **** due. Additional charges $****** due.10/10/2022 Call to given FedEx **************** ************* was told only emails to ************************************** will be reviewed. No phone support.10/10/2022 Emailed the following to **************************************: Subject: Dispute of charges to Account ********* Please note that the charged amount was to be billed to third party (manufacturer). Shipping in agreed amount already paid by me the consumer to manufacturer. Please also note that signed **** was for ****.This notice is to cease and desist all illegal billing to ************************* consumer immediately.Account ID: ********* Amount: ****** 10/28/2022 Received collection notice for $****** from FedEx *********************** 11/2/2022 2:17 pm Call placed to ***** at FedEx Collections *************. Can only accept emails to **************************************. I stated that I have not heard back from previous email to this address. Explained to ***** that it is illegal to charge additional amounts to an agreed upon and paid shipping. ***** states he will make a note on my account that it is disputed. 11/2/2022 Email sent to ************************************** notifying them again of my dispute of this bill and illegal practices with request for resolution of this illegal billing practice by FedEx Freight.
Business Response
Date: 11/14/2022
Dear *************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $163.00 are valid charges for the use of the liftgate. As a goodwill gesture a credit of $163.00 was processed on November 14, 2022 for FedEx tracking number 720993466.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,FedEx
Customer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have complaint on file # ********. Requested a supervisor to come out to my property to tell me why they cannot walk across yard to deliver packages. I have a call from fed ex on 11/2/22 at 12:30 p.m. .An out of town person calling looking at recent delivery photo and keep telling me they cannot go thru a closed gate. This is a closed gate for VEHICLE traffic only. there is NO FENCE just the driveway gate nothing stopping delivery to front door. *** and ******** all have NO ISSUES delivering to my door . ONLY FED EX leaves outside the Vehicle gate where items have come up missing This is a STUPID issue that makes NO SENSE and I need a supervisor to get in touch with me and come out to our property to look IN -PERSON at issue. I have spoke to my attorney he is waiting for the response before moving forward.Business Response
Date: 11/09/2022
Dear ****** ( **** ) *****,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of your dissatisfaction with the service you received, and the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.?We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,?
FedExCustomer Answer
Date: 11/10/2022
Complaint: 18349690
I am rejecting this response because:
Sincerely,
****** ( **** ) *****Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company is being billed for packages we did not request, send, or receive. When I have called and emailed with people from Fedex I've been told the fraud **** is the only group that can remove. I've been told and have an email from ************************* that it was a billing issue and she was sending a request to have the charges removed. As of today the charges are still on our account and Fedex is sending threatening emails. Also, for the last month+ ************************* is no longer responding to emails or phone calls. Account *********** Invoice ***********Business Response
Date: 11/08/2022
Dear ****,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. I look forward to your call at ************************.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 11/08/2022
Complaint: 18349116
I am rejecting this response because: I've received a phone call and spoke with *******, who is working on the error, but it is not resolved. I was asked to include the attached collection letters which is a sample of letters we've received for a few months.
Sincerely,
*********************Business Response
Date: 11/14/2022
Dear ****,
Our research is currently in progress and you will be contacted once additional information becomes available.
Respectfully,
Fedex
Customer Answer
Date: 11/15/2022
Complaint: 18349116
I am rejecting this response because: I'm going to continue to reject until charges are removed. Today we were blocked from shipping a package because the account was put into delinquency status and sent to a collection agency. ******* at Fedex assures me that the issue is being corrected and that she spoke to the ******************* last week but they still put a block on our account. This has been going on for over 4 months and the customer should not have to jump through so many hoops to have a fraudulent charge removed. Fedex is doing everything hoping we just pay the charge since they do not know where to apply the bill. As I'm typing this the ************ supervisor hung up on me when I am asking for them to remove the hold so we can send out important documents.
Sincerely,
*********************Customer Answer
Date: 11/18/2022
Date Sent: 11/15/2022 12:01:56 PM
Complaint: 18349116
I am rejecting this response because: I'm going to continue to reject until charges are removed. Today we were blocked from shipping a package because the account was put into delinquency status and sent to a collection agency. ******* at Fedex assures me that the issue is being corrected and that she spoke to the ******************* last week but they still put a block on our account. This has been going on for over 4 months and the customer should not have to jump through so many hoops to have a fraudulent charge removed. Fedex is doing everything hoping we just pay the charge since they do not know where to apply the bill. As I'm typing this the ************ supervisor hung up on me when I am asking for them to remove the hold so we can send out important documents.
Sincerely,
*********************Business Response
Date: 11/21/2022
Dear ****,
This is in response to your inquiry addressed to the Better Business Bureau.
After further research, I confirmed the transportation charges for FedEx tracking numbers ************, ************, ************, ************ have been credited in the amount of $562.94. Currently, the account has a zero balance. I verified that a credit card needs to be updated on your account in order for the hold to be removed. Please call ************ to have a credit card added to your account.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I had to fight for 5 months and file a complaint for them to do anything they have finally, correctly, removed the charges.
Sincerely,
*********************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted FedEx at least 6 times since their driver hit the corner of our small retaining wall by our driveway. Every time I talked to one of the people that answered, they said they had to talk to their manager, please hold. When they came back on the phone they said manager would get back to me in a day or two. This was the type of response I got several times since August 23,2022 and still waiting for the return call.Business Response
Date: 11/11/2022
Dear *************************:
Your report to the Better Business Bureau was received.
We are very concerned to learn of the reported damage to your property.The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We have completed an investigation regarding this matter. After further research, management determined the driver did not damage your property.
Please accept our sincere apologies for any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 11/11/2022
Complaint: 18348301
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 11/14/2022
Dear *************************:
Your report to the Better Business Bureau was received.
We have completed an investigation regarding this matter. After further research, management determined the driver did not damage your property.
Please accept our sincere apologies for any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 11/15/2022
Complaint: 18348301
I am rejecting this response because: I feel that no matter what I do or say would not be to your liking. My neighbor saw the FedEx vehicle pulling away when she looked up because of the noise it made. So I think the driver is aware of the deed that happened,. Too bad we didn't have a camera to view it while it was happening!!!! Please let FedEx know that they are not to turn around in our driveway anymore.
Sincerely,
*************************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed that a package was delivered from Saks Off 5th (a winter coat) and I never received it. Someone other than my roommates or I signed for the package. I filed a complaint C-******** and was denied because "someone" signed for it. I don't know who that person is and I would think a resident of my apartment would be the person signing for it. The tracking number is ************. When I called FedEx the employee told me to file a police report! They shouldn't let some random person sign for something I paid for.The cost of the coat was $200.00Business Response
Date: 11/10/2022
Dear ***********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address on 10-25-2022 at 11:54 AM, although the package was never received. This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
Please notify the shipper of this package issue so they can start the lost package procedure claims as we are unable to locate the package.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 11/10/2022
Complaint: 18347735
I am rejecting this response because FedEx is passing the responsibility on to the company who shipped the item. This is not Saks fault this is FedEx's fault. Saks has no responsibility for this item and they entrusted your company to deliver this to me, the customer. This missing package should be the responsibility of FedEx. FedEx shows they delivered this to my building but not to my apartment as no one was at home. Someone unknown to me signed for this package. I am out over $200 due to the fact that FedEx did not deliver this to me.
Sincerely,
*******************************Business Response
Date: 11/21/2022
Dear ***********************************:
Your report to the Better Business Bureau regarding tracking number 279491114026 was received. We regret any inconvenience you experienced as a result of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Unfortunately the procedure is to notify the shipper when and if a package is not located. As I was trying to explain that procedure we were disconnected.
Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
Thank you for your patience in this matter and for shipping with FedEx.Respectfully,
FedExCustomer Answer
Date: 11/21/2022
Complaint: 18347735
I am rejecting this response because I've been put in a circular situation. SaksonFifth puts the burden on FedEx and FedEx puts the burden on Saks. I'm in the middle with absolutely no one to help and hours wasted on trying to get this resolved. I am a young women just starting a career in a cold climate (moved from Alabama to ********) - I paid for a coat and I have no coat. It's going to be a long cold winter because I simply cannot afford to buy another.
Sincerely,
*******************************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx had a driver pick up my not-even-year-old computer to be shipped to Asus for reprogramming. The package never made it there and there is no tracking information for it. I filed a claim on October the 2nd, 2022/. I got confirmation of the claim and have not heard from them since. I have contacted them three times and they were supposed to call me back. I have proof on October 6, 2022, of 6 different addresses my computer was at in ***********. Still no contact to this date at all about this so obvious it does not matter to them and if the police will not let me do theft charges and FedEx won't contact me back what recourse do I have? I have even contacted the president on ******** and got no reply or response. They also have a very weird number as my contact number. A phone number not even close to any that I have ever had.Business Response
Date: 11/23/2022
Dear ***************;******:
Your report to the Better Business Bureau regarding tracking number 796479624265 was received.?
An email as been sent to you asking for device tracking status from September 21 through to October 6 as well as video footage of pickup they mentioned having access to. No reply has been received as of today.
Respectfully
FedEx
Customer Answer
Date: 12/04/2022
Complaint: 18346440
I am rejecting this response because: I have been in contact with them and had only one day the OCtober the sixth of tracking because I did not believe i needed to do that before then because it should have been at ASUS beong ****** and then returned to me . The battery was dead on the computer after all the tracking on October the 6th and I could no longer contact it . I am hoping that the property manager from here has sent CHris ********* the video
Sincerely,
*********************************Business Response
Date: 12/30/2022
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate a shipping label was created for package tracking number ************ on September 20, 2022, however the package was never tendered to FedEx.
Additional searches have been performed, and we regret that we are unable to locate a package based on the information that you have provided.
A copy of the video was also requested; however,it was never provided to FedEx.
We regret any inconvenience you experienced as a result of this situation.
Thank you for your patience in this matter.FedEx
Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking ************. I opened a case about this package that was delivered to someone elses door. Very clear in fed ex pic anyhow. I get a phone call back from a person from fed ex next day saying they will call me back within 24 hours for a resolution that sounded too promising I didnt believe it anyway as I did not receive a phone call back no surprise and we all know if we go to follow up we just have to repeat ourselves to robot until we do get a person. Well got to a person and after all I menetioend. She said there was no case opened and she will have to do one. Even the robot they make us deal with at beginning of call mentioned case. How could person I spoke to not know a case was already opened and what are the odds of speaking to exact person that called and said I would get a phone call back next day with resolution as customers we need to speak to exact person that left vm to start with and deal with robots minimally.Business Response
Date: 11/07/2022
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:11/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received two packages that weren't mine on Wednesday 10/26. I believe they were probably packages of a resident of the house before I bought it this year. They are oversized packages that were just dropped off without signage. I have called FedEx daily for pickup and they keep stated a driver will come out. It has been nearly seven days with no driver in sight. It is unacceptable to keep receiving false promises from customer service about a driver showing up at a certain time, when one doesn't come. The package should have also not been delivered in the first place, as no one signed to accept it.Business Response
Date: 11/04/2022
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 607889799790
Your concerns regarding the packages received in error have been brought to the attention of local management for review. This will be addressed internally with the drivers serving your area.
On behalf of FedEx,please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Appreciate the follow up calls by both your BBB team and local management team and pick up.
Sincerely,
*******************************Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/01/2022 I was at my house waiting for a package to be delivered. Intially the timeframe was from 1 pm - 4:40 pm. So I've been sitting around all day, waiting for this package when I get an email at 6:43pm (it's 6:50pm now) saying there was a delivery exception at 6:26 pm. The email states:Exception Reason 1. Customer Not Available or Business Closed Recommended Action 1. Delivery will be re-attempted the next business day.This is rather funny since my home is neither a business and I was in fact home. This is just yet another reason I hate any packages being delivered by FedEx. I would rather items be delivered through the Post Office. Very frustrating that FedEx lies about not even trying to deliver (or in this case not deliver) to our house. I wish there was a way to never use them again. I chose Modification/discontinuance as my resolution because all I want them to do is complete what they are suppose to do and not lose deliveries, not make deliveries, etc.FedEx Shipment ************Business Response
Date: 12/05/2022
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 12/05/2022
Complaint: 18345613
I am rejecting this response because:Just recently again, I had another package that was coming in that required a signature and since they don't give much of a timeline other than all day, I had to wait all day at my house to just find out at the end of the day that they in fact were not going to make a delivery to my house that day after all and decided to do it the next day, once again requiring me to be around, waiting until they decided to show up (if they decide to show up). This time I was lucky and they did.
Sincerely,
***************************Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package shipped to ******, which was unable to clear customs since Fedex was not responding to the receiver's emails. Customs set a date that the shipment would be returned to sender if not cleared in time by 8/31/2022. We had contacted them on 8/29/2022, but never received anything back until 9/2/2022 the shipment was returned to sender. Shipping to ****** was already paid.The package was returned back to shipper (separate bill) and we were notified by Fedex ***** to clear customs. Fedex ***** told us customs duty would need to be based on the package value + shipping charge. The cost they revealed to us was $615.49. We accepted the package and paid customs duty based on those amounts.2 weeks later, we received a invoice from Fedex for $1514.94 (this is all shipping charges, not duty or anything else) which is more than double of what Fedex told us it would cost when the package already arrived in ***** for customs clearance. When I tried to contact Fedex to talk about it, they would just keep saying that the bill was justified because the package was returned by customs, nothing they were in control of. What I am trying to dispute is not that it was returned by customs or not and whose responsibility it is. What I am requesting is for Fedex to honor what was reported as the shipping charges by their own staff at Customs Department in black and white that the shipping charge should have been $615.49.They do not seem to read my email fully as there is disregard and no mention or explanations for the documentations I have sent them. They only redirect me to call their ********************************* who keeps rerouting me to different departments. When I asked to speak to supervisor, they just forward me to another same level staff who only can help me track packages (not even the right department).Business Response
Date: 11/18/2022
Dear *****,
I attempted to contact you by phone and was unable to reach you, but a detailed voicemail was left for you. Any exception to our normal quality service is a concern to us. Please call our office at ************************ for assistance. An email was also sent to your email address with instructions on how to contact our office.
Your satisfaction is important to us, and we want to do everything possible to ensure this is researched and resolved.
Respectfully,****** or **************
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