Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Fed Ex

  2622 W Lockheed Ln Boise, ID 83705-6509

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  FedEx

  4005 N Moore St Spokane Vly, WA 99216

• 

  FedEx

  4621 Trail Boss Dr Castle Rock, CO 80104

• 

  FedEx

  3030 E. 2nd Ave. #202 Denver, CO 80206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx fraud me $365 for no services.I sent a package 5 months ago and paid for it $365.00 just the shipping fee they didn't deliver the package first, and they didn't explain to me what the process was and what I will face in the other country because the employer was new at FEDEX, I stuck with that package, and they ask me to pay additional $200.00 for taxes and duties, FedEx didn't explain it to me before I send that package, then here the issues started. delay to receive the package and lies from FedEx customer service. I start to call customer service to get my money back no one helped me out, went back to the store where I send the package and talked to the FedEx agent ****** to ask questions the FedEx agent was supposed to explain to the customer before sending any package. the agent ****** says yes, I wish I was here to help you and explain that to you and the store manager ******, and he said will help me to refund the shipping fee I paid, until this moment I didn't see anything from him too, I open a claim on FedEx and started to contact FedEx customer services her name is ******, I contacted her via phone about what we going to do to fix that issue and refund me the shipping fee. she offered me two option to do 1ST was to pay the taxes and duties in order to receive it which is FedEx agent didn't explain to me, and the 2ND option was to dispose of the package and work on my refund, so I went with the 2ND option to dispose the package and get my money back and here started the lies to show up after we talked about getting the refund back and dispose of the package FedEx tells me on the phone no way to give your money back because the package was disposed. I connect FedEx revenue accounting about that problem and the lady just tell me (***** wont give you a refund and no money back for your package because its disposed have a nice day and hang up the phone), and till now I'm still asking to get my money back

  

  Business Response

  Date: 11/10/2022

  Dear *****************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  According to FedEx Express Terms and Conditions,FedEx will not be obligated to refund or credit your transportation charges if the shipment was undeliverable or returned.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  Our records indicate the shipment traveling on package tracking number ************ was not able to be delivered because Palestine customs did not receive payment for the duties and taxes. When presented with delivery or return options (below), your confirmation was for the shipment to be disposed of.
  
  According to FedEx Express Terms and Conditions for Undeliverable shipments:
             For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes,ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents. 
  Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18351388
  
  I am rejecting this response because: fedex agent did not explain that before I send the shipment, now they come to explain the process after all that?? It's not make any sense to me because that explanation will not return my money, plus before they dispose the package ****** said she will work on the refund, but after they dispose it they said no money and no package to talk about because it's dispose already.i mean who can understand that and if that's fedex rules they soppos to explain it for the shipper if that's fedex rules who make that mistake need to pay for it not the shipper if that's fedex term and conditions then fedex responsible for that mistake and they need to pay for it .I'm not the one who will pay for no service and someone fault. Still asking to get my shipment fee back.
  
  Sincerely,
  
  Ziad Tabakhna

  

  Business Response

  Date: 11/17/2022

  Dear Ziad Tabakhna
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  According to FedEx Express Terms and Conditions, FedEx will not be obligated to refund or credit your transportation charges if the shipment was undeliverable or returned.
  
  Our records indicate the shipment traveling on package tracking number ************ was not able to be delivered because we did not receive payment for the duties and taxes. At your request, the shipment has been disposed of.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18351388
  
  I am rejecting this response because:
  FedEx fraud me $365 for no services. I sent a package 5 months ago and paid for it $365.00 just the shipping fee they didn't deliver the package first, and they didn't explain to me what the process was and what I will face in the other country because the employer was new at FEDEX, I stuck with that package, and they ask me to pay additional $200.00 for taxes and duties, FedEx didn't explain it to me before I send that package, then here the issues started. delay to receive the package and lies from FedEx customer service. I start to call customer service to get my money back no one helped me out, went back to the store where I send the package and talked to the FedEx agent ****** to ask questions the FedEx agent was supposed to explain to the customer before sending any package. the agent ****** says yes, I wish I was here to help you and explain that to you and the store manager ******, and he said will help me to refund the shipping fee I paid, until this moment I didn't see anything from him too, I open a claim on FedEx and started to contact FedEx customer services her name is ******, I contacted her via phone about what we going to do to fix that issue and refund me the shipping fee. she offered me two option to do 1ST was to pay the taxes and duties in order to receive it which is FedEx agent didn't explain to me, and the 2ND option was to dispose of the package and work on my refund, so I went with the 2ND option to dispose the package and get my money back and here started the lies to show up after we talked about getting the refund back and dispose of the package FedEx tells me on the phone no way to give your money back because the package was disposed. I connect FedEx revenue accounting about that problem and the lady just tell me (***** wont give you a refund and no money back for your package because its disposed have a nice day and hang up the phone), and till now I'm still asking to get my money back
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two different purchases (clothing) from seller based out of *********** called "SikSilk". They used FedEx to ship my items to ***(**). When the first purchase arrived at "Customs" in ******* ** my tracking updates stopped. I tried calling FedEx customer service multiple times and every time FedEx escalation department would tell me "Your order is still at the customs" once it released, it would be delivered. After month of waiting, I received a package delivered by regular **** with printed letter inside from FedEx stating "We apologize, your original packaging was damaged... it happens... but here are your items..." I ordered 23 items first time and I only received **** rest I'm sure were STOLEN by someone who works at FedEx... this happened 3 months ago and tracking still shows "Pending" #************. This month I made different purchase again from same seller and they used "FedEx"... and again it's a same situation... there hasn't been an update from FedEx for over 1 week... new package showing "customs cleared"... I called 3 times and representatives told me that package has cleared the customs in "*******, ** **** and would be delivered soon, however 1 week in and FedEx still can't locate the package, every time I call for an update, they can't tell me anything as nothing is showing in FedEx system... I'm sure once it cleared the customs and was on the way someone at FedEx just decided to STEAL the package again... (tracking #************). This is unacceptable... FedEx is GLOBAL carrier and something like this happens twice in the row??? Someone has to do their job and find out party responsible for situations like this... I'm sure I'm not the only one who's packages keep getting "lost or damaged" (#STOLEN!!!!!) at or after the customs in "*******, **".

  

  Business Response

  Date: 11/17/2022

  Dear ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau. I was unable to reach you by phone due to receiving a message that your voicemail has not been setup yet.
  
  We regret that your packages were never received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipments shipped on June 14, 2022,and on October . 25, 2022. We ask that you contact the shipper for further assistance regarding reimbursement or replacement if that has not been done already. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we take your concerns and feedback seriously.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2022 I shipped package to my coworker, tracking number ************. The package showed delivered however, my coworker was not in receipt of the package. A proof of delivery picture was uploaded to my tracking information shows it was left on the street level of the apartment building. I submitted a claim for a lost package and a claims representative walked me through the process. I was told by a representative named ****** that someone would reach out to me to go over the contents and value of the package.About a week later I received a check in the mail and called customer service to inquire about the check. I was advised that it is payment for my submitted claim. I told the representative that my content was valued higher than the amount of the check. He then proceeded to transfer me to ***** That is correct. The ************* *************** I called back and then was transferred to another department. The representative ****** informed me that because no valued was declared due to the terms and conditions there is nothing that can be done. This representative repeatedly goes back to the terms and conditions without listening to my situation. I advised her I was never asked at the FedEx station for a declared amount. I was also told by the representative a week prior that someone would follow up with me for the value of my package. The receipt has no indication that a customer refused to declare a value. How can FedEx ensure every employee asks this question to every customer. Without any review, ****** told me that the prior representative only informed me that a claim was submitted and will be closed. How can she recap the prior conversation without looking into the matter. My relationship has got me thinking of selling off my shares. I have told all my friends about my experience with FedEx and how unfairly treated I was in this matter.

  

  Business Response

  Date: 11/08/2022

  Dear FedEx customer,
  
  FedEx values your business.
  
  Upon reviewing your claim request again,FedEx maintains its decision.
  
  According to our review,
  
  1.)The offer to declare a value was offered to you. You accepted FedExs terms and conditions of carriage by signing the Kiosk.
  
  2.) Since no signature was requested, FedEx leaving the package at the correct address is a correct delivery process. for which, FedEx does not normally assume liability. Therefore, please consider the $100 limit of liability check as a gesture of goodwill.
  
  Sincerely,
  FedEx
  
  

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18352535
  
  I am rejecting this response because:
  FedEx claims to have left the package at the residence since no signature was required. However, the residence is an apartment building and the package was left out on the sidewalk outside the entrance to the apartment building as previously stated and shown on the attached picture. The package was not delivered to the proper delivery address stated on the receipt.

  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/16/2022

  Hello FedEx customer,
  
  Upon reviewing your claim request again,FedEx maintains its decision. 

  Sincerely,

  FedEx

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18352535
  
  I am rejecting this response because: The package was not delivered to the agreed address. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a router from ARRIS on 10/9/2022 (Phone ************, case number 2210-20250, RMA #*****).Paid them $50 for next day expedited delivery by Fed Ex (tracking number 278961010342).Package was due NLT 10/11/2022. When it did not arrive by that afternoon, I called Fed Ex and was told that it was in the ************** location but couldn't be delivered because the driver was out sick. Checking the tracking number confirmed this information.Package finally delivered at **** hrs on 10/12/2022.I called Fed Ex to request a partial refund and spoke with their representatives on 10/11, 10/12 and 10/20. They told me, over those conversations, that after the invoice was received I would be given a credit. In each of these conversations I made it clear that I had paid the vendor the shipping fee. Today I called and was told that since ***** paid for the shipping, they would receive any credit due, not **** called ARRIS and was told that I needed to contact Fed Ex since all shipping aspects are out of their control.Fed Ex will say that the delay was due to the hurricane, but the package was in their delivery center on 10/11, so the hurricane had nothing to do with their breach of contract regarding the timing of delivery.

  

  Business Response

  Date: 11/11/2022

  Dear ***************************,
  Your report to the Better Business Bureau regarding tracking number ************ was received.? 
  ? 
  Tracking data reflects that the shipment was delivered at 2:47pm on 10/12/2022.
  ? 
  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.
  ? 
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.? 
  ? 
  Respectfully,?
  FedEx?
  

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from ****** The items was to bedelivered with a signature req'd. On October 31st, it was not delivered because they said they were not able to get into my apartment building. Mind you there is a sign on the door of what delivery drivers should do. Also be mindful I have never had an issue with receiving any of my packages. On October 31st I was home all day and was available but no one contacted me. On 11/1 the driver attempted to deliver the package but stated I refused to sign. Once again no one ever contacted me to receive the package. I contacted FedEx spoke with ******. She stated that she could not do anything I would need to contact ****** I contacted ***** at 10:47 am. My sales rep stated she would have their shipping department call FedEx to have it so I could pick up the item at a local FedEx. She told me to go to ***************************************************************. I called FedEx to ensure this was correct and they told me to go to this location and pick-up. I received another call from another agent who said the notes state the package is being returned to the sender but to go anyway. I drive 45 mins in the middle of my workday to this location. There was a phone you are supposed to call to get someone to assist you. The phone was not working. After knocking on the window and being ignored, I called FedEx. They explained the package was at the warehouse but it was being prepared to return to the sender. This is opposite of my conversation with ******. At this point I am now speaking with *****. I joined ****** from ***** on a three-way call to resolve. ****** explained FedEx agreed to hold the items at the hub. I am upset for a few reasons. 1. If a package is a signature required why aren't the recipients being contacted?2. Why was I given so many pieces of conflicting information? I wanted to understand the process for future orders. 3. ***** at your location was rude and lacked empathy or understanding of my situation. FIRE HER

  

  Business Response

  Date: 11/04/2022

  Dear ******************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the tracking number 571889408770.

  Our records indicate the first attempt of delivery on October 31, 2022, at 9:17 a.m., and driver noting recipient

  not in.  On November 1, 2022, at 9:46 a.m., the Ground station notes a refusal by recipient because package is

  late so it was removed from driver vehicle.  On November 2, 2022, Ground station notes return to shipper

  because unable to deliver shipment.  On November 4, 2022, package is out for delivery to the shipper.

  Also, holds are not allowed by Shipper unless submitted in advance through their special process and any 

  packages with address issues must be returned to shipper so station does not call the recipient or shipper.

   

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered

  while inquiring about the status of these shipments.  
  

  
  Respectfully,  
  FedEx

  Customer Answer

  Date: 11/05/2022

   
  Complaint: 18351514
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ordered some pants online and they shipped through FedEx. FedEx has had the pants sitting in at their facility for two weeks. They continued to say they couldn't help us, that they weren't lost, that they were transferring them to another facility to get them to us faster. I was told that economy shipping can take **** days, but it's been 14 days. The call center people are no help. They just say they can't help, that it was scanned manually so it's not lost, and we'll eventually get out package. If it really is at their facility that means it's been less than an hour away from it's destination for the past two weeks. I told them I wanted to come and pick it up. I was tired of waiting to see how long it would take for them to get it to me. After many calls and conversations it came out that the pants are indeed missing. Even though the system says they were scanned manually they aren't there. The guy at the warehouse told me that they aren't sure how that's happening. They aren't sure how they were scanned this morning and they have no idea where they are. He said they sent an email out to other locations in hopes of finding the package. Had I not sat on the phone for hours today with various people going over the same things they would still be telling me my package is waiting to be delivered. In reality it's missing.I just want answers. I want someone to actually help me.

  

  Business Response

  Date: 11/10/2022

  Dear ***********************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.    
  
  Thank you for bringing your concerns to our attention.  After further research, our records indicate tracking number ************ was received on November 8, 2022 at 4:00 p.m.  As we discussed, an internal review with the drivers responsible for serving your area was conducted.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  
    
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
    

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* <***********************>6:32 PM (20 minutes ago)to ARC So because I didn't get a Fedex delivery but they hit my fence delivering a package to my neighbors house, that doesn't count? I might see you in small claims court too. This has been a total waste of my time.Fedex hit my fence and nobody from Fedex has ever even interviewed my neighbors! I am asking again for a resolution to my complaint.******************* ************

  

  Business Response

  Date: 11/18/2022

  Dear ****,

  Your report to the Better Business Bureau regarding EVENT26159. was received. 
   
  Our research is currently in progress, and once additional information becomes available, you will be contacted. We are still waiting to hear back from your witness.
   
  We appreciate your patience while we work to resolve this. 
   
  Respectfully,

  FedEx 
   

  
  

  Customer Answer

  Date: 11/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this case is still ongoing. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx ground has not been picking up my boxes at the FedEx drop off location at the Dollar General in ******, **. This has been an ongoing issue for months! I've submitted numerous complaints through FedEx and been promised a call back from the manager responsible for the driver at the ****** location. I have never received a single call back! Today, Wednesday, I went to drop off a few more boxes and noticed my boxes that I left Friday still had not been picked up! I called, filed another complaint and had an encounter with the FedEx driver as he was pulling in. I asked him why he hasn't been picking up my boxes. That my small business, my livily hood relies on my boxes being picked up! He was irate, rude, and unprofessional at which point he left all four of my boxes in the parking lot at the dollar store and drove off! !I will like this driver removed from the route and/or be removed from being a FedEx employee! I deserve some sort of compensation for all my wasted time in dealing with late packages, late shipping reviews, so much time has been wasted and there has never been a resolution. How long must this go on? A call from his manager would be ideal too! Something. Customer service overseas has not been of any help.

  

  Business Response

  Date: 11/21/2022

  Dear:  ***************************************:
  
  This is in response to your inquiry with the Better Business Bureau.
  
  We apologize for any inconvenience you experienced with your daily pick ups. 
  This issue has been brought to the attention of local management responsible for our FedEx Ground operations in ********************** and I have received information that they have notified you and discussed this matter. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. 
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  
  Sincerely, 
  
  FedEx 

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped 2 packages with Fedex to get delivered at the same address, I payed priority overnight to make sure I would get them, they were going to get delivered on 10/30/2022. One arrived and the other one, I checked the status early morning and it said ''delayed expected by monday'' but I had to leave that first address so I contacted Fedex to see if I could change the delivery because I wasn't going to be on that location, and I was later contacted by someone to help me change the delivery to my new address, they never said I had to pay for that since it wasn't my fault that the package was delayed, they even apologized for it. My package never arrived to the new destination as they promised, and today 11/02/2022 they called me to tell me it was my fault that the package never arrived to the first location because the address was not correct, when it was the same person from a Fedex office who filed the information and I got one package but not the other, it does not make sense. And they want me to pay once again to finally get my package. I have also been wanting to file a complaint through their website and they just don't have an option, they make you put your credit card information to be able to do so. What type of company is this? So unprofessional, I had the worst experience ever.

  

  Business Response

  Date: 11/17/2022

  Dear *****:

  Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced as a result of this situation. 
  
  After further research, your package has been located in our package recovery facility and was delivered under tracking number ************ on November 15, 2022 at 10:23 a.m. local time and released to the front door. 

  A refund in the amount of $63.05 has been processed back to the card on file for the original tracking number of ************.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ? 

  Respectfully,

  FedEx  
  
  

   

   

   

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ************ was expected on Saturday, October 29th, 2022 from Walmart.com. I work from home, so I set up where I could see any deliveries and meet the driver. I checked every few hours at my mailbox, office, and front door for packages or door tags. I received a notification at 3pm CST stating "Delivery exception, customer not available or business closed." The customer service number ************** stated I was not home so they could not leave the package and that it would be left tomorrow. I informed them that I was home all day, and was told a complaint would be filed (but no complaint number was given). They indicated they would update the delivery instructions so that the courier could leave the order if not available, and provide my number to them so they could call for me to meet them. Come Monday, I resumed checking every few hours, while at work and after. Still no package, no door tags, no phone calls. But at 6:12pm, I got the "Delivery Exception" notification. I called back, talked to remediation, who informed me that a complaint was not filed, so she would file one now (again, no number given). She then took down my number, and said she would reach out to the site and call back with an update. That never happened.On Tuesday, I resumed waiting, checking every few hours, and starting at 4, every 30 minutes. No package or contact from the courier. This time when I called I was referred to the local site, who said they would keep an eye on the package and contact the courier if it was not delivered. As of 7:47 pm "Delivery Exception" again.This morning, I called back and was told it would be delivered today, and when asked for assurance was hung up on. Local site called and said they would send it to a pickup location. Pickup location has not received the package. Called back to remediations, was told there's nothing else they can do except file a complaint, since none has been filed yet.

  

  Business Response

  Date: 11/07/2022

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  

  Tracking data reflects that tracking number ************ was picked up on November 5th, 2022 at 3:05 p.m..
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  FedEx