Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx completely and consistently misses delivery deadlines. they habitually change delivery dates and create delays for no explainable reason. I have been awaiting a delivery for over a week and they just constantly delay the delivery without attempting delivery.

  

  Business Response

  Date: 11/02/2022

  Dear **************,

  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 606286212380

  and previous packages to your delivery address.  Our records indicate your package will be delivered on November 2, 2022.  
  
  FedEx continues to experience delays due to the explosive growth of e-commerce and operational challenges.  We know

  how important it is that your packages are delivered on time, and we remain committed to working with you on ways to

  leverage our network flexibility. 

  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very

  important to us, and we hope you will allow us other opportunities to serve you.  
     
  Respectfully,

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of occurrence (10/5/2022) Tracking Number: ************ Case Number: C-********. Website is not compatible to support personal property damage claims. I called & a rep said to file claim through "damaged packages" and was the only way. Claim was denied and the reason given was not relevant. The package was not damaged. A FedEx driver damaged my doorbell by placement of a package. Website only supports picture and word document. A picture was sent as an explanation of what occurred, but video supports the damage and PDF supports the vender response to no responsibility for repair. I am unable to upload these types of files through FedEx website for claims per error message "files are not supported". I sent an email to **************************************************************************************** approximately 5 days ago after claim was denied and have not received a response. I sent a second email with additional info. All the files that were not excepted by the website were successfully sent through email. This was not a "no reply email" and did not receive an error message when sending. I tried to go to the website to submit some of the files that were compatible, but website appears to be stuck to no avail. The same info that I submitted through email, I am resubmitting today through the BBB website.

  

  Business Response

  Date: 11/17/2022

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 278675410856.

  Our records indicate a proof of delivery on October 5, 2022, at 11:09 a.m.  You advised of property damage and complaint case

  was opened on November 3, 2022, (**********) and the information was forwarded to the local Ground facility for review and

  follow-up by Management.  Per conversation on November 8, 2022, you advised that you received a call from ****** who 

  provided an email to send additional information and sent you communication to begin a property damage claim.  A message

  has been sent to ****** and the managers to follow-up with you.  Also, please use the email provided to communicate with them.

  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us,

  and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 11/25/2022

   
  Complaint: 18342058
  
  I am rejecting this response because:  FedEx employee ****** is not in charge of my case anymore. A 3rd party, ARC representative for which I had no name or direct way to speak with them is processing my claims request. ****** is doing his best to assist me regardless but was running into the same issues. This is why I reached out to the BBB a second time. I finally got a response (11/18/2022 at 2:39PM): "Please allow a few days for it to be reviewed. If approved, a check will be sent to your address via **** in an envelope from ********** Management. On average,payments take ***** business days from the start of the review process to arrive. This is just an average, and some checks may arrive before or after that time frame. If you do not receive your check within 30 days of the date it was processed, please let us know." The response does not specifically mention any farther correspondence. It does not say if I will receive an approved or declined confirmation email or letter (hopefully within a few days).It says if I do not receive a check after 30 days, I should contact them. Not sure if an accepting response will close my case. At the most, I may be waiting an additional 30 days for a resolution. I hope my case will stay open for the duration. I am unsure why the claim has to go to management while in the hands of claims rep. Much appreciated for all your assistance as always.
  
  Thank you,
  
  ***************************

  

  Business Response

  Date: 11/29/2022

  Dear *****,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the tracking number 278675410856.

  Per our conversation on November 18, 2022, you were advised that ****** at local Ground facility has forwarded your case to

  the ************************** and claims **** ******** is assigned to your case.  They can be reached at *************** and

  is your direct contact.   Please leave a message if they don't answer, and you will receive a callback.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us,
  and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package being delivered by FedEx that originated in ******, *******. The tracking number is ************. I do not know where this package is. I have called FedEx twice and gave them my social security number, which they need for customs clearance, but still the tracking website says that they need more information. The operators at the call center do not speak clear English, so it has been hard to communcate with them. This is a valuable shipment, and I need to get it as soon as possible.

  

  Business Response

  Date: 11/14/2022

  Dear ****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. 
  
  We appreciate your patience.
  

  Respectfully,
  FedEx 
  

  
  

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/10/22 I purchased a shipping label for $57.71 and dropped the package off the very next day. My package did not move again for 11 days! I filed a lost package claim and there was no follow up. My package was almost 2 weeks past the delivery date I was given when my label was purchased. Now on top of this they are charging me $159.19 for the package delivery. I demand a full refund on this. Customer service was of no help at all and if this is the way FedEx treats customers I will definitely never ship anymore of my business through your services!

  

  Business Response

  Date: 11/22/2022

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.? ? 
   
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 1:14 p.m., on October 28, 2022. 
  
  As a gesture of goodwill for customer satisfaction, a one-time credit in the amount of $159.19 has been processed.  Please allow up to 7 business days for the credit to be reflected on the billed credit card.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations.  On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident.  We hope that we will have future opportunities to serve you more favorably. 
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an edible arrangement for a friend that recently discharged from the hospital. The delivery was set for FED EX Express to deliver as the edible arrangement store say they are not responsible when the item leaves the store with FED EX. I was told the claim has to me be made through FEDEx Express (the carrier). I submitted a request to open the investigation with FEDEX and they completed the investigation. The lady I tried to sent arrangement to informed me that they contacted her and she said the item was never received. Now neither FEDEX or Edible Arrangements wan to pay back my money. This has been ongoing since June 2022 and I would like it resolved as soon as possible.My Edible arrangement order number is W1006877646-1 FEDEX Tracking Number is ************ The cost was ***** for the edible arrangements The shipping cost was ***** The grand total was *****

  

  Business Response

  Date: 11/07/2022

  Dear *****************,
  Your report to the Better Business Bureau regarding tracking number ************ was received.? 
  ? 
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.? 
  ? 
  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.? 
  ? 
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.? 
  ? 
  Respectfully,?
  FedEx

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Apple Watch from best buy. Upon the package being delivered, I realized the package was empty. The bottom of the box had been cut open, contents removed & retaped. Upon filing a claim with fedex, my claim was denied. So I am left without reimbursement for $846.94. Id like to also note that the package was on my front porch for approximately 10 minutes before I brought it in living in a rural neighborhood, there is ZERO chance that it was stolen from my porch. Secondly, there is a fedex label overtop the clear packing tape that was used to reseal the bottom of the package. FedEx is without a doubt 100% responsible for the contents.

  

  Business Response

  Date: 11/16/2022

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.   
  
  Your concerns regarding your delivery experience, have been brought to the attention of appropriate management and security to be addressed internally. Shipment with tracking ************ shows completed transit and released on delivery October 10th, at 1:20 p.m. Management performed an investigation,and no alternate information was obtained. Any security investigations will remain confidential.
  
  Because your financial arrangements are with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies.  

  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
  
  Respectfully, 

  FedEx 

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18341007
  
  I am rejecting this response because:
  I have all the evidence necessary to prove the package was delivered to my residence as an EMPTY box. FedEx is 100% responsible for the contents of that package. I will settle for nothing less than being compensated 100% of my costs
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/25/2022

  The claimant has been notified that he needs to have the shipper file a claim on his behalf. The shipper has a contractual agreement with FedEx that states they are the only party allowed to file a claim on anything that they ship. The shipper wants all claims to come through them directly. As such, we are not allowed to handle any claims unless Best Buy files the claim. The claimant, ******************, will have to go through the shipper. Nothing further can be done until this happens. 

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped item tracking # ************. Item weight 2.4 lbs, received notification from **** charge for $60, original cost was $19, checked item shipping label , fedex billled my **** account for item weight of 16 pounds, item was golf club single item. driver , no one has or makes a driver that weighs 16 pounds. this has occured before at this fedex dropoff location ******************************************************************

  

  Business Response

  Date: 11/21/2022

  Dear *********************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  The freight charges of $60 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
  
  Per our conversation, you will address the additional charges with eBay.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully

  
  FedEx
  

  
  

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am emailing in regards to FEDEX. I have a package being delivered now for 3 days and have yet to receive my package. I put in a complaint and they wrongfully and negligently marked it as resolved as no one has contacted me in regards to my $800 package. Their driver pulled up to my home and never ring my bell. They act as if they are untouchable. I need my package and they will not allow me to speak to a manager that o have been requesting for 3 days now. My tracking number is ************. I have been desperately trying to file complaints and nothing is being done. Where is the care here? Please help. My package was supposed to be delivered today and has not been. I had to update to a FedEx pickup location and still nothing. I just want my package.

  

  Business Response

  Date: 11/09/2022

  Dear ***********************
  
  ?
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 11:13 a.m. on November 1, 2022.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/28/22 i contacted the shipper regarding receiving a replacement phone i was then giving a fedex tracking #************ later on that day i log in to fedex to see when the package had shipped it did not yet but was to receive on 10/3/22 the time frame i knew i would not be home on 9/29/22 i contacted fedex requesting the package to be delivered to a fedex copy center that's when i was told the shipper has shipping restrictions so i contacted the company ask if the restrictions could be lifted so i can have package delivered to the fedex copy center was told i could not change the address i was quite upset so i called fedex back and needed help with delivery instructions for the driver she assisted me while i log into the acct the package was to be put into the package room which is located inside ************** got a confirmation email later on that evening i go into the account instructions were there as stated also when you come off the street in the the main entrance there is a sign telling all deliveries go into the package room also there is instructions what they should do using the tenant call box on 10/3/28 i received a text i was not home at the time showing package delivered at 11:38am a photo attached now if the package was put in the correct place i would have received a txt stating i had a package never received once i opened up saw photo i was very upset are you kidding me he walks in the entrance drops the package takes a photo then leaves not even in the package room for anyone to steal will time i got home at 3:15pm the package was gone did not find out until 10/4/22 it was caught all on camera even the driver and the person who took the package/brand new cell phone got inside the lobby and that was it no cameras in the lobby only outside above the door before you enter with key fob then you people had the nerve to denied the first claim then i demanded another last contact person ****** he even said it was fedex fault you have done nothing

  

  Business Response

  Date: 12/06/2022

  Dear *************************: 
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Per our telephone conversation because your financial arrangements are with the shipper, please contact your shipper for additional assistance. 
  
  Thank you for your patience in this matter and for shipping with FedEx. 
  
  FedEx  

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my order was mishandled and fedex refuses to give me any info on what happened to the package. in addition they refused to allow me to escalate or file a corporate complaint. how am I supposed to hold fedex responsible with their refusal. because I've paid for service the was rendered inaccurately this could turn into a civil suit if not amended. ************

  

  Business Response

  Date: 11/14/2022

  Dear *********************,
  This is in response to your request for information pertaining to a shipment with FedEx tracking number.  
  
  According to our records, this tracking number was not addressed to you, and it was not delivered to your address.  Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you.  However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number 279665955817.
  
  I hope this information is helpful. 
  
  Respectfully, 
  FedEx