Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes from **** and fed ex stole my shoes for the fifth time. I have spoken to ****. **** said it was sent out. The tracking number is ************.

  

  Business Response

  Date: 02/14/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 3:58 p.m., on February 13, 2023, to which you have confirmed receipt.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/2/23, Fedex at *********, ** fulfillment center received pkg from SPECTRUM to deliver to me in ***********, **.The first delivery attempt made by the ******* branch was on Feb 3rd, between the hours of 8:30am-12:30pm. I have a job so these delivery times won't work for me.It's Friday evening so I waited until Monday ( 2/6th ) to call the 800# on the doortag to request a later time or the option to pick up from the local Fedex. The rep advised that I could not pick up until the 3 delivery attempts have failed, the system was showing my item out for the delivery and he could not change anything in the system. He advised that I could pick up from the ship center @ ******************************************************************* on Wednesday ( 2/8th ) between the hours of 9am-9pm.I have the doortags showing 4 Failed Delivery attempts by the time I got off from work on the 8th. I called the 800# again to advise that I'm on my way to pick up my pkg. I was advised that this is not possible because it still shows out for delivery. By this time I noticed that Fedex has emailed me another delivery attempt for the 9th, which will be the 5th attempt. WTF !!!!!JUST SEND THE PACKAGE BACK TO THE SHIPPER

  

  Business Response

  Date: 02/15/2023

  Dear ********************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate your package was returned to the shipper on tracking number ************ and delivered back to the shipper at 9:49 a.m. on February 10, 2023.  

  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parcel has been sitting at this facility since January 10, 2023. Tracking #************ I just want the package delivered. Im sure its sitting in a cage somewhere.

  

  Business Response

  Date: 03/01/2023

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number ************, was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate your package in any of our systems. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
  
  Thank you for your patience in this matter.
  

  Respectfully,

  FedEx  

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number: 771149632420.I ordered the product on January 27, it was shipped January 30. Then the package updates were only up to February 5 which is 5 days ago, it keeps delaying my package with on reason. I worried about the safety of my package, but their virtual assistant never give any useful information or help, phone calls were only robots talking, the virtual assistant still directed me to their phone number while it was already pasted the office hours for representatives. Very not responsable company.

  

  Business Response

  Date: 03/03/2023

  Dear Ck He:
    
  Your report to the Better Business Bureau regarding tracking number 771149632420 was received. We regret any inconvenience you experienced as a result of this situation. 
    
  Additional searches have been performed, and we regret that we are unable to locate a package based on the information that you have provided. Per your request searches will continue and if your item is located you will be contacted. Should you have any questions please feel free to contact us at **************. 

  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim. 
  
  Thank you for your patience in this matter and for shipping with FedEx. 
    
  Respectfully, 
   
  FedEx 
   

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two packages to recieve from Fedex. Here are two tracking numbers: ************. and ************ I checked the shipping history on Fedex website and for this tracking number ************, it said there were two delivery attempts made. (on Feb 8th and Feb9th).For************, it said there was one delivery attempt made on Feb 9th. However, I was home both days and no one came by from Fedex. I have a Ring camera in front of my house that proves that there were no delivery attempts made. Fedex delivery was not attempted on both days. However, when I called Fedex customer service regarding this issue, the representative kept saying that I missed the delivery attempts. I have clear footage that Fedex did not attempt any deliveries on both days.When i called Fedex to hold the package at the shipping center for pick up, I was told that the driver will be back at the *************** by 7pm. Since the shipping center closes at 7:30pm, I was advised to pick it up tomorrow morning. (Feb 9th). However, when I called again in few hours to request hold for both packages, I found out there was no request made for pick up. Every time I call Fedex, I get different replies. If I did not call to request hold for both packages, I would have wasted my time driving all the way to ****************. Only one of the package was available to request hold and be picked up at local Walgreen store with a fee. I do not understand this situation at all. I would like to receive compensation for delayed packages and receive both packages as soon as possible.

  

  Business Response

  Date: 02/14/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment traveling on package tracking number 394342274600 was delivered at 3:55 p.m. on February 13, 2023.  It was noted that the driver was unable to access the your residence due to a required gate code. 
  
  Your business with FedEx is greatly appreciated, and every effort will be made to ensure future shipments are handled to your satisfaction.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19379216
  
  I am rejecting this response because:
  

  I received my package on February 13th which I was supposed to receive on February 8th. I had multiple phone calls to Fedex customer center regarding the gate code. I had about 3 phone calls and every time I called, I got different answers. First, I was told that it was because the driver did not have the gate code. I provided the gate code and I was told the driver will be delivering the package on the next day (Feb 9th). However, delivery attempt was failed again on Feb 9th for some reason. I made another phone call to customer service center and I was told there was no code provided. I do not understand how this happens when I clearly provided the gate code to the representative day before. Then, I was told that gate code can be no longer provided to the driver for security reasons and I will have to pick it up at the shipping center (since the package required signature). On Feb 13th, the package was just left on the front porch without my signature. 

  From the  3 phone calls I had with Fedex, I was given different instructions and responses. I was supposed to receive the package on February 8th but ended up receiving it on February 13th. Also, the package required signature but the driver completely ignored that and just left it on the front porch. 

  I am deeply disappointed on how Fedex deals with customers with valuable package. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/20/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19379216
  
  I am rejecting this response because:
  

  I ended up receiving the package 5 days later and the package was left on the porch when it required a signature. Since the package's value was costly, the sender required the signature for delivery. However, Fedex ignored this procedure and ended up just leaving it in on the porch. 

  I would like to receive a compensation for this situation instead of a meaningless apology. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an overnight delivery with an 8:30 AM delivery through the tracking number ************. At no time was I notified that weather may impact the delivery time/date. When the delivery didn't come as purchased, I checked the tracking information which informed me the delivery was still located in ****. I called and spoke with customer service and they told me it was weather related. As we have family in **** as well as ****** and the point of delivery, there wasn't any weather that would impact the delay. I was told by a ******************** at Fed Ex that the weather didn't come in to **** until after the package was to be picked up and weather shouldn't be the issue. I was also told when I called back at a later time that there was an investigation open to locate the package. It was never disclaimed nor did I ever receive a notification that weather may impact the deliver. If that had been the case, I would not have selected the delivery that was selected and paid the increased fees for next day first delivery. I have requested reimbursement and/or the difference due to negligent service and poor consumer protection. I was told that I wasn't able to speak with any supervisor and I was told that there was not a method to dispute. As such, I am reaching out to the BBB to assist in remedying this matter through equitable fair play with consumer advocacy.

  

  Business Response

  Date: 02/15/2023

  Dear *************************: 
  
  Your report to the Better Business Bureau regarding tracking number 771215815656 was received. 
  
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at 7:21 AM on 2-8-2023. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully, 
  FedEx 

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was shipped with insurance - on a pallet. Item was delivered on its side (not on pallet side - right side up) and damaged due to how it was delivered. Item had been wrapped inside with multiple layers of foam / cardboard / packing to ensure it would not get damaged. The table had a value of $4,000.00. On top of damage and denying the claim (I've contacted them 15+ times and they keep "reopening the claim" but when I call again there's no evidence of that) they also overcharged for this shipment by $1,100.00

  

  Business Response

  Date: 02/23/2023

  Good morning,

  Attempts have been made to resolve the claim through additional photos, as the ones provided do not show the damage to the table clearly. ***** with the shipper states that the packaging was not retained as required and that no other photos will be provided. I have explained the need for the photos as a means of establishing carrier liability for any damages. The shipper has stated that they are seeking legal action and so now the claim will remain closed until such time as our legal department directs us to do otherwise or photos detailing the damage to the table can be provided. 

  Sincerely,

  **************** | FedEx Services

   

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19374988
  
  I am rejecting this response because:

  I have informed Fedex multiple times - we cannot provide photos as this was delivered over a month ago and they do not have the box anymore.  I called fedex *****x from the time we put in a claim and realized it was damaged.  Not ONCE did they ever ask for additional photos.  This was a large box - how can they expect a client to keep something this size for months at a time?  Had someone properly FOLLOWED UP from FEDEX - we would have had all the photos taken.  For WEEKS I contacted fedex - they kept saying they'd follow up and never did.  This was a disgusting response from them.

  
  Sincerely,
  
  Gideon Back

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/08/2022, I purchased a **** FX9 camera system from a seller on **** for $10,715.76. The parcel once shipped received tracking number ************. On 11/11/2022 at 9:20 A.M., a FedEx driver attempted to deliver this package, which required a signature from an adult at the residence, but he never rang my doorbell or knocked on my door. When I got home, there was no parcel waiting for me on my doorstep. I contacted the seller, who assured me the package was sent with full insurance against loss and theft, and that we would get to the bottom of it and I would be able to get a check from FedEx if the driver did not properly deliver the shipment. After some digging, I was able to find the security footage of the driver leaving the high-value package outside in the rain, making no attempt to contact anyone at the residence, and most troubling signing for it himself (as GGAV) and then leaving. Unfortunately, this footage, which only captures when it detects certain motion in certain parts of the frame, failed to capture what happened to the parcel after the driver left. But the package was not there when my cousin arrived home between 5 P.M. and 6 P.M. that evening. I uploaded the video to ******* of the driver signing for the package himself and filed a police report for theft/loss. I contacted FedEx, who almost immediately closed the case as it showed the package had been delivered and signed for. I contacted **** and they did the same. I am unable to come to a resolution. It is not fair or right that a courier can be allowed to sign for expensive merchandise themselves and leave it out in the rain with no one home and without even ringing the doorbell or knocking on the door, when they were specifically bound by contract to secure a direct signature from an adult present at the residence at the time of delivery! My next step if this is not resolved to my satisfaction will be to contact the attorney general of ***** and then begin arbitration if necessary.

  

  Business Response

  Date: 02/20/2023

  
  Dear *****************:
   
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  After further research, our records indicate your package was delivered on November 11, 2022 at 09:20 a.m. local time.  If the shipment has not been located, please contact the shipper for a refund/replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  

  Respectfully,
  
  FedEx  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19374039
  
  I am rejecting this response because:
  
  I have video proof that FedEx did not complete the delivery and failed to properly secure the parcel and ensure that an adult was present to receive the signature-required package. That is a huge part of the couriers job. You failed and seem not to be willing to take responsibility.

  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/24/2023

  Dear *****************:

  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  
  FedEx  

  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th, 2021, we closed our business and retired. Our Fed Ex Account was deleted. The building is empty and there is no one there. I would never have known someone was using our Account Number to ship things, and getting away with it, if I hadn't started getting invoices the beginning of January, 2023. The only reason I even got these invoices is because we live in the same small town of only **** people, and our helpful Post office put these in with our personal mail. Otherwise, they would have been sent back to Fed Ex marked out of business, I presume. I called Fed Ex on January 5th, 2023 and talked to *****. She said she could see the account had been deleted and said she didn't know how that could have happened. I got a case #****** and was told to call the fraud department. I have called that number on 1/13, 1/23 and 2/9/23. I have yet to receive a return call. The invoice #'s are ***********, ***********, and ***********. Now I am getting Late Fee notices! I was trying to be helpful by reporting a fraudulent activity which is costing Fed Ex. I am very disappointed that I have not been acknowledged in 4 weeks. I would like to hear from Fed Ex that this matter has been taken care of. If not, I think it could continue and get worse for them.

  

  Business Response

  Date: 02/17/2023

  Dear *************************:   
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns regarding your account and outstanding invoices have been reviewed.  We can confirm that the charges have been removed and the FedEx account is closed with a zero balance.
  
  If assistance is needed in the future, please contact Revenue Services at ************. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.   
  
  Respectfully,   
  
  FedEx   

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The agent that helped solve the issues was friendly and wonderful. She kept in touch and found the correct department and people to help us. I am very impressed and pleased.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex was supposed to deliver a package on Feb 11th, the day after they received the package, they added another 4 days, now it's the 14th. Can't get a hold of a representative and the only thing they say is that the new date. Nothing about taking our money and delivering when the h*** they want. Worst company and worst customer service, they fill their pockets with green and say f off to us. I want to know why they added 4 days onto my shipping? An answer from a real person would be nice. Tracking number is ************.

  

  Business Response

  Date: 02/15/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
  
  Tracking data reflects tracking number ************ was delivered on February 14, 2023 at 1:40 p.m. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments and an internal review with the drivers responsible for serving your area will be conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
  
  Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipments. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************