Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an overnight delivery with an 8:30 AM delivery through the tracking number ************. At no time was I notified that weather may impact the delivery time/date. When the delivery didn't come as purchased, I checked the tracking information which informed me the delivery was still located in ****. I called and spoke with customer service and they told me it was weather related. As we have family in **** as well as ****** and the point of delivery, there wasn't any weather that would impact the delay. I was told by a ******************** at Fed Ex that the weather didn't come in to **** until after the package was to be picked up and weather shouldn't be the issue. I was also told when I called back at a later time that there was an investigation open to locate the package. It was never disclaimed nor did I ever receive a notification that weather may impact the deliver. If that had been the case, I would not have selected the delivery that was selected and paid the increased fees for next day first delivery. I have requested reimbursement and/or the difference due to negligent service and poor consumer protection. I was told that I wasn't able to speak with any supervisor and I was told that there was not a method to dispute. As such, I am reaching out to the BBB to assist in remedying this matter through equitable fair play with consumer advocacy.

  

  Business Response

  Date: 02/15/2023

  Dear *************************: 
  
  Your report to the Better Business Bureau regarding tracking number 771215815656 was received. 
  
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at 7:21 AM on 2-8-2023. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
  Respectfully, 
  FedEx 

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was shipped with insurance - on a pallet. Item was delivered on its side (not on pallet side - right side up) and damaged due to how it was delivered. Item had been wrapped inside with multiple layers of foam / cardboard / packing to ensure it would not get damaged. The table had a value of $4,000.00. On top of damage and denying the claim (I've contacted them 15+ times and they keep "reopening the claim" but when I call again there's no evidence of that) they also overcharged for this shipment by $1,100.00

  

  Business Response

  Date: 02/23/2023

  Good morning,

  Attempts have been made to resolve the claim through additional photos, as the ones provided do not show the damage to the table clearly. ***** with the shipper states that the packaging was not retained as required and that no other photos will be provided. I have explained the need for the photos as a means of establishing carrier liability for any damages. The shipper has stated that they are seeking legal action and so now the claim will remain closed until such time as our legal department directs us to do otherwise or photos detailing the damage to the table can be provided. 

  Sincerely,

  **************** | FedEx Services

   

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19374988
  
  I am rejecting this response because:

  I have informed Fedex multiple times - we cannot provide photos as this was delivered over a month ago and they do not have the box anymore.  I called fedex *****x from the time we put in a claim and realized it was damaged.  Not ONCE did they ever ask for additional photos.  This was a large box - how can they expect a client to keep something this size for months at a time?  Had someone properly FOLLOWED UP from FEDEX - we would have had all the photos taken.  For WEEKS I contacted fedex - they kept saying they'd follow up and never did.  This was a disgusting response from them.

  
  Sincerely,
  
  Gideon Back

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/08/2022, I purchased a **** FX9 camera system from a seller on **** for $10,715.76. The parcel once shipped received tracking number ************. On 11/11/2022 at 9:20 A.M., a FedEx driver attempted to deliver this package, which required a signature from an adult at the residence, but he never rang my doorbell or knocked on my door. When I got home, there was no parcel waiting for me on my doorstep. I contacted the seller, who assured me the package was sent with full insurance against loss and theft, and that we would get to the bottom of it and I would be able to get a check from FedEx if the driver did not properly deliver the shipment. After some digging, I was able to find the security footage of the driver leaving the high-value package outside in the rain, making no attempt to contact anyone at the residence, and most troubling signing for it himself (as GGAV) and then leaving. Unfortunately, this footage, which only captures when it detects certain motion in certain parts of the frame, failed to capture what happened to the parcel after the driver left. But the package was not there when my cousin arrived home between 5 P.M. and 6 P.M. that evening. I uploaded the video to ******* of the driver signing for the package himself and filed a police report for theft/loss. I contacted FedEx, who almost immediately closed the case as it showed the package had been delivered and signed for. I contacted **** and they did the same. I am unable to come to a resolution. It is not fair or right that a courier can be allowed to sign for expensive merchandise themselves and leave it out in the rain with no one home and without even ringing the doorbell or knocking on the door, when they were specifically bound by contract to secure a direct signature from an adult present at the residence at the time of delivery! My next step if this is not resolved to my satisfaction will be to contact the attorney general of ***** and then begin arbitration if necessary.

  

  Business Response

  Date: 02/20/2023

  
  Dear *****************:
   
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
  
  After further research, our records indicate your package was delivered on November 11, 2022 at 09:20 a.m. local time.  If the shipment has not been located, please contact the shipper for a refund/replacement. The shipper can then contact FedEx for any assistance that they require with a claim. 

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you. 
  

  Respectfully,
  
  FedEx  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19374039
  
  I am rejecting this response because:
  
  I have video proof that FedEx did not complete the delivery and failed to properly secure the parcel and ensure that an adult was present to receive the signature-required package. That is a huge part of the couriers job. You failed and seem not to be willing to take responsibility.

  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/24/2023

  Dear *****************:

  
  Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;
  
  Thank you for your patience in this matter and for shipping with FedEx. 

  
  FedEx  

  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th, 2021, we closed our business and retired. Our Fed Ex Account was deleted. The building is empty and there is no one there. I would never have known someone was using our Account Number to ship things, and getting away with it, if I hadn't started getting invoices the beginning of January, 2023. The only reason I even got these invoices is because we live in the same small town of only **** people, and our helpful Post office put these in with our personal mail. Otherwise, they would have been sent back to Fed Ex marked out of business, I presume. I called Fed Ex on January 5th, 2023 and talked to *****. She said she could see the account had been deleted and said she didn't know how that could have happened. I got a case #****** and was told to call the fraud department. I have called that number on 1/13, 1/23 and 2/9/23. I have yet to receive a return call. The invoice #'s are ***********, ***********, and ***********. Now I am getting Late Fee notices! I was trying to be helpful by reporting a fraudulent activity which is costing Fed Ex. I am very disappointed that I have not been acknowledged in 4 weeks. I would like to hear from Fed Ex that this matter has been taken care of. If not, I think it could continue and get worse for them.

  

  Business Response

  Date: 02/17/2023

  Dear *************************:   
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns regarding your account and outstanding invoices have been reviewed.  We can confirm that the charges have been removed and the FedEx account is closed with a zero balance.
  
  If assistance is needed in the future, please contact Revenue Services at ************. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.   
  
  Respectfully,   
  
  FedEx   

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The agent that helped solve the issues was friendly and wonderful. She kept in touch and found the correct department and people to help us. I am very impressed and pleased.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex was supposed to deliver a package on Feb 11th, the day after they received the package, they added another 4 days, now it's the 14th. Can't get a hold of a representative and the only thing they say is that the new date. Nothing about taking our money and delivering when the h*** they want. Worst company and worst customer service, they fill their pockets with green and say f off to us. I want to know why they added 4 days onto my shipping? An answer from a real person would be nice. Tracking number is ************.

  

  Business Response

  Date: 02/15/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.
  
  Tracking data reflects tracking number ************ was delivered on February 14, 2023 at 1:40 p.m. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments and an internal review with the drivers responsible for serving your area will be conducted. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
  
  Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipments. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed Ex lost my package on 2/1/23 and no one has answers. They let their drivers steal and then leave you as a business out of luck and out of money. How does a $1000 printer get lost???? It was scanned on the truck then never delivered so it is theft. At this point this is the 2nd time it has happened and They DONT CARE all of the money I spend shipping I should be entitled to what your driver stole. Then they tell you wait 7 days to never look for a BIG PRINTER nor do anything to the driver which wasted my time before they say go online to file a claim just to get online and CAN NOT file a claim because the website wont let me!

  

  Business Response

  Date: 02/24/2023

  Dear ***************************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is still in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yet again, another delivery gone wrong by FedEx. They have yet to do something right yet. It isn't enough that I've called, emailed, & filed a complaint on BBB everytime something goes wrong and what's the solution? Someone from FedEx calling me back, apologizing & telling me it will be corrected by next delivery. NOW, I laugh because it's just an invalid excuse and a joke at this point. Literally, THE WORST courier service in the world! Nothing has ever been resolved. I got 2/3 deliveries shipped to me, only the shipper put in a request to FedEx to update the address and I know FedEx recieved those requests because I got notifications and e-mails regarding those updates but did FedEx follow through? NOPE! Just ignored it & continued delivering to the wrong address. Even if they did get the delivery address correct, they STILL chose to ignore the delivery notes on my account & deliver packages to the WRONG door. Unbelievable. Please implement a training program & get rid of the crappy drivers that don't follow instructions. It's frustrating & annoying. Especially when they deliver packages that weigh 75 ********** can't physically move it!! That's why I leave specific delivery instructions to make my life easier & save my back. Next time, I'll just send you my medical bills.

  

  Business Response

  Date: 03/01/2023

  Dear ***********************************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment, and we will need more information to assist with the situation.

  We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.

  Respectfully,

  FedEx

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19372357
  
  I am rejecting this response because:

  I keep complaining about the same issues over and over and I constantly get contacted by a FedEx rep assuring me that things will change and NOTHING has changed. Not even a little bit. Tired of the excuses quite frankly. Actions speak louder than words at this point. Apologies and words no longer have any meaning coming from FedEx. Just further waste of my time on top of the job undone by them. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem occurred on February 8 2023. Fed Ex truck during a delivery hit and damaged the corner of a roof. Tracking # **** *********. Seeking to contact someone to get damage repaired.

  

  Business Response

  Date: 02/16/2023

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the 

  tracking number ************, and the related property damage. The local

  Ground manager called you to discuss further, and submitted a claim to the

  Ground Accident Reporting center.  A claims agent will be in touch with you

  or you can call **************** for updates when applicable.

  Please accept our sincere apologies for any inconvenience you have encountered.
  

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered but the driver damaged the package upon delivering it which I captured on my CCTV.I contacted the shipper and requested to return the package due to the damages, the shipper informed me that they would send me a return label in a few days.Before the shipper explained how they sent the shipping label I had the fedex driver which damaged my package stopped to pick up the package.I still did not receive the pick up label so the driver placed a call tag on the package and told me since her truck was full she could not take the package with her at this time.She said she would come back later or another driver would collect the package that she placed a call tag on.I called Fedex to make sure it would be picked up and I was given a local manager # and she told me she would come later that day to pick up that damaged package.Later that day the manager by the name of *************************, cell # ************ did stop by later to get the package.She explained the package was too heavy to carry and she could not get to her dolly due that it was buried behind packages and would need to stop over later so instead of waiting I volunteered to assist her and I helped her carry the package to her truck.I called that shipper and requested a refund now that the package was in the custody of Fedex but the shipper explained that their policy would not allow them to give me a refund until it was received back at their warehouse and I should have a refund within a few weeks to a month afterwards.Unfortunately I was in a motorcycle accident in which I broke my right femur on July 29 2022, afterwards everything else in my life was put on hold.Sometime in September I began to get back to my regular self and at this time I found out I didn't ever get my refund from the shipper from when ************************* recovered the damaged package on June 3 2022.Until this day I have attempted to get my refund from Fedex since they lost my package!

  

  Business Response

  Date: 02/13/2023

  Dear ***************************,

  Your report to the Better Business Bureau regarding tracking number *************** was received.

  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 02/20/2023

   I believe that the Manager/ driver from FedEx that collected my box would have the best DOT daily driver log to confirm that she picked up my box and then past that point it could point out what happened to my box since she scanned it prior to collecting it. The drivers information follows, *************************;contact personal or FedEx# ************, it was picked up on aprrox June 6 2022. Please allow that DOT daily driver record have a trace placed on it to review my claim in detail!
  Complaint: 19364442
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a package shipped on 12/29/2022 to me. As of 2/9/2023 it's still driving around the US. It's reported a location (and the location has changed) pretty much every work day with a few exceptions. It's been to **** 5 times last I counted. (it's supposed to be delivered in ********). It just keeps moving around from place to place. Leaving in the morning and then either going back to the same place later in the day, or going to a different distribution hub. I tried contacting FedEx customer service and they told me that dealing with lost/limbo packages isn't their problem. They'd do nothing for me, since I wasn't the shipper. I contacted the shipper and the item is being replaced, but I find it asinine that my package, which hasn't been lost, is just going on a month+ tour of the Midwest. How can you run a company this way with such little regard for your customers? I fully expect to keep getting FedEx tracking texts on this package for months to come. I can understand a lost package, but this package is not lost based on the continual tracking update. I've attached the screenshot of the most up to date tracking info if you want a laugh, which has the tracking number on it.

  

  Business Response

  Date: 03/15/2023

  Dear ******,
  
  Thank you for bringing your concerns to our attention and we regret your disappointment. Our records show that there was a request made to return the package to the sender so it is on the way back to them using the orginial tracking number 616054655031.
  

  Thank you for your patience in this matter and for shipping with FedEx. 
  
  FedEx  
  
  
   

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  While I don't think there is anything else I "need" from FedEx, the fact that they have been able to recall the package after it spent the better part of 3 months going back and forth between facilities is mind boggling.  I can't imagine a scenario where this could have happened in any legit way.

  
  Sincerely,
  
  ******************************************************************************

  Dimondale, ** 48821