Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an iPhone for my daughter that we purchased from Gazelle.My daughter has classes until 4pm each day and knew she wouldn't be home until 5pm to get her package. So my first complaint is with *******, which I'll address in a separate post. ******* started the problem by requiring a signature for the package to be delivered. We can't sit by the front door waiting for FedEx all day to sign for a package. But ******* gave us no other options, for example, we would have preferred picking the package up ourselves because there's always an issue with FedEx Delivery in the past. So we paid FedEx $5.55 to deliver between 5pm and 8pm. On the day of delivery, we made a point to have the front door WIDE OPEN so that FedEx would clearly know we were here. My daughter was in the kitchen fixing dinner at 5pm. The doorbell NEVER RANG. There was no knock. At 5:03 she went outside on the front porch to water the plants and was there for 5 minutes. At 5:08 she walked back in the kitchen to take dinner out of the microwave. At 5:12 she received a text message saying her package was delayed. She was standing by the front door when this happened and THERE WAS NO NOTE from FedEx at that time. The text said her package was DELAYED, but would be delivered by 8pm on 10/26. She then went to FedEx Delivery Manager which said her package would be delivered on 10/27. At 5:22 she got on the phone with FedEx who said they ATTEMPTED DELIVERY at 5:01pm while she was standing at the front door, and there was STILL NO NOTE. When she hung up, she walked out back and when she returned at 530, there was suddenly a note! THEY DID NOT ATTEMPT a delivery at 5:01! Plus, common sense should tell you that if the front door is wide open, then someone is clearly at home!

  

  Business Response

  Date: 11/03/2022

  Dear *******************:
   
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
   
   
  A credit of $5.55 was processed on November 3, 2022 to the billed credit card for FedEx tracking number number 
  Tracking Number. 
   
   
  For any additional information, please contact your credit card financial institution. 
   
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
   
  Respectfully 
  
  FedEx 
   
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/22 I sent a package to my daughter (******) via Fedex. My assistant receives a request to fill out a "commercial invoice" for the same information that was provided on the Fedex airbill. It is sent on 8/4 (Case number C77114748). On 8/16, 15:25 ****** time, my daughter receives an email from Fedex claiming that they were unable to complete the delivery because a signature is required & immediately forwards it to me. I immediately call Fedex, ask them how they tried to contact my *************** respond by telephone. When I ask for the number, it is completely different from her number which I clearly wrote on the airbill. When I provide the correct number & ask them to call her to arrange shipment, they inform me that the return process has already been initiated & they cannot cancel the return.My daughter confirms that she never received a phone call, nor any other contact but the aforementioned email from Fedex. She is reliable & the package contained a medication that she needs but is unavailable in ******, hence she was anxiously awaiting the delivery.I receive an invoice ($141.45) for the delivery. I later receive a reminder for payment, with a charge ($135.42) for an invoice that I never received. Nor did I have an airbill for a delivery on that date.I asked my assistant to call & query the $135.42 charge. She tells me it was for a shipment from ****** on 8/16....ie the undelivered package.I call to contest the charges. After 4 individuals, I speak with ******* of "Revenue" & explain the situation. He claim he can't issue a credit beyond 15 days of the charges. When I ask him where I would have been informed of this Fedex policy (not on the invoice; no contract w. Fedex), he does not respond. I request that the acct. be closed and reiterate I will not pay for services that they failed to provide. He will not close the account without payment. I refuse again. He hangs up the call, as per "fedex policy after 3 explanations".

  

  Business Response

  Date: 11/18/2022

  Dear *****************************:
  
  Your report to the Better Business Bureau regarding tracking number 872907353300 was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.

  We appreciate your patience while we work to resolve this.
  
  FedEx 

  Customer Answer

  Date: 11/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was purchased 10/23/22 and the shipping cost was $9.51 which was paid but item was shipped to the wrong house. Picture was sent to "prove" item was dropped off and the picture was not the location of our front porch. Fedex was called and they could not refund or let us speak with a supervisor about the delivery to the wrong address. Both *** and ****** from Fedex told us to go looking around the neighborhood for the package. The item was a complimentary gift from Babylist for items being purchased off our registry but we had to pay for the shipping. I would like to be refunded for the shipping since it was not delivered and the few people from Fedex said they could not refund the money since they can't prove it wasn't delivered to our house.

  

  Business Response

  Date: 11/30/2022

  Dear Mr ***** **************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number **********************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received, and deeply regret the difficulties you encountered while calling our toll-free number. These issues have been brought to the attention of management responsible for our FedEx Ground operations, and call centers.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18319192
  
  I am rejecting this response because:

  The shipment was paid for and never completed. It was brought to a different house (from the picture), and we would like our money refunded instead. The service was paid for and not rendered. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/15/2022

  Dear *************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Per our conversation with your husband, the shipper reshipped this item to you. The shipper will resolve any claims for the issue with FedEx. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. 
   
  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
   
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a package out for delivery 10/11/2022. On 10/12/2022 received email that package (received email on Fedex Tracking 10/11 @5:51 pm, tracking information documents package still not delivered due to address issue and being held on Fedex Tracking 10/12 @ 2:48 pm) could not be delivered, called the number provided on the email to fix the incorrect and was ensured that address would be corrected and package would be delivered to the corrected address (address correction documented on Fedex Tracking at 10/12 @ 4:23 pm) . On 10/13/2022 package was delivered to the incorrect address, even after correcting the address with live customer representative and there is documentation on the tracking that the address was corrected (Fedex Tracking states on 10/12 @ 7:00 Pm "Shipment exception: Barcode label unreadable and replaced", was still in Fedex Facility at 4:22 am and placed on vehicle at 5:09 am and delivered to the WRONG address on 10/13 at 10:37 am). I filed two claims, I only received a call saying they would look into it. I never received other calls after many other attempts to get some information, I found out that my claim was denied. I never received a status update on the address correction, a status update on the claim(s) or a notification that claim was denied. When speaking to the customer support, I was informed that they would not pay the package value or the cost of shipping because I did not click to have the package signed for even with their mistake of delivering to the wrong address even with the documented correction. These conversations between Fedex and I are recorded so they have all of my recorded calls and conversations. Tracking Number: ************. Claim Number: C-******** Package Value: $280.00 Cost of Shipping: $12.93 Weight of Package: 7 lbs

  

  Business Response

  Date: 11/02/2022

  November 2, 2022

  ******************************************************************************************************* 07640

  Dear *******;

  FedEx Ground Shipment #************

  Your BBB Case #******** was forwarded to my desk for response.

  I have reviewed your claim and our findings and based off our records the shipment was delivered (see attached photo) to the intended location. 

  On behalf of FedEx Management, I apologize for the inconvenience you state you have encountered and assure you that FedEx has taken this matter seriously.  The original claim decision is being maintained at this time based off my findings. 

  Thank you 

  Hope I / ******************** / FedEx Ground Claims 

   

   

   

   

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18310324
  
  I am rejecting this response because: The photo attached and the "intended location" is NOT the correct location. As per the attached screen shots, package could not be delivered-> called and clarified the correct address (as that also states on the tracking) -> package was put in the truck either with the correct label or the incorrect one (as tracking says barcode label unreadable and replaced) and delivered to the wrong address. The picture is not the correct address that I discussed with FEDEX over the phone. Phone call as recorded, please go through them if it can not clearly be seen by the screen shots that I have provided,  as you will see that some one did not do their job and because of that a package worth almost $300 was delivered to the wrong address.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/02/2022

  December 2, 2022

  ******************************************************************************************************* 07640

  Dear *******;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been processed for payment in the amount of $92.15.  The payment issued on 11/25/22 on check #******* and was sent to you via USPS. 

  I hope that this payment will restore your faith in FedEx and if you need any further, please don't hesitate to contact me directly. 

  Hope I / FedEx ******************** / FedEx Ground Claims Department 

  
  

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with an online retailer. This order is for medication for my dog. Was to be shipped via FedEx. Received email from FedEx stating package was delivered on October 18, left at front door. When I got home from work, there was no package at front door. Looked around porch. Looked under porch. Checked the mailbox. Asked neighbors. NO PACKAGE. I checked my security cameras and there was no recording of any delivery from FedEx. I spoke to FedEx rep about this and they were to investigate. I received message back stating that package was delivered. Ignoring the fact that there was no delivery recorded on security cameras. I contacted the online retailer and told them of the situation. They resent the order. I received an email from FedEx stating that package was delivered today (10/26) at 12:23 pm. I check security cameras and THERE WAS NO DELIVERY FROM FEDEX. There was someone home at the time and they did not hear/see FedEx in driveway. Dogs did not bark.... as they usually do when someone is in the driveway. Note that with other deliveries from FedEx, there is a picture in their tracking system showing where they left package. For the 10/18 and 10/26 deliveries, there IS NO PICTURE showing package.

  

  Business Response

  Date: 11/15/2022

  Dear *********,
  
  Your report to the Better Business Bureau regarding tracking numbers ************ & ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, and our conversation, tracking number ************ has been located and delivered October 29, 2022 at 1:30 p.m. Since the financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18317110
  
  I am rejecting this response because:

  Shipment with tracking number 612080221928, which was supposed to be delivered 10/18, FedEx SWEARS it was delivered.  All of a sudden appears and is delivered on 10/28..... 10 days late.

  Shipment with tracking number 614884674690, which was a replacement for 612080221928, FedEx SWEARS it was delivered but it is still not accounted for.

  Sincerely,
  

  
  ***********************

  

  Business Response

  Date: 12/06/2022

  Dear *********, 
  
  Your report to the Better Business Bureau regarding tracking numbers ************ & ************ was received. We regret any inconvenience you experienced as a result of this situation. 
  
  After exhausting all our search options, we regret that we are unable to locate the package on tracking number ************. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. 
  
  Respectfully,
  
  FedEx  
  
   

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me but apparently that's just the way it is.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my daughter received the Fed-Ex envelope I sent to her, it had been opened and the contents (3 new credit cards) were missing. Yesterday, I got a phone call from an employee in their ******************** stating her research has only recovered one of the credit cards, and if the others do not materialize by the end of this week, the recovered card will be returned to me. Fed-Ex has denied my claim for the valuation attached to the package, refuses to bring a supervisor to the phone, and the ******************* states they have no authority to intervene concerning my claim - only shred or return the credit card(s) that *** turn up.I requested the return of any cards that *** materialize (to date, only 1 has been found at their facility), resulting in our need to reorder all 3 of the cards and take extra measures to monitor my daughter's credit. The online Claim form asks for an account #, which I do not have. ************************ Support states she will ask the ***************** to provide me with an account number (?!) Therefore, I am unable to go any further with following up on any claim directly thru the Fed-Ex portal, or thru direct communication with a member of their management team.I have been trying to resolve this issue since the first week of October, and I have reached my limit with the sloppy, uncaring way the issue has been treated.It is apparent that Fed-Ex is unwilling to make us whole for the failure to provide the service contracted, by reimbursing us for the valuation of the package. This is not unacceptable.

  

  Business Response

  Date: 11/08/2022

  See the attached letter. 

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left an item at a hotel I stayed at on Aug. 7, 2022. I sent that hotel a fedex label on Aug. 11th so they could ship me my item. Per the label Fedex would have my item to me by Sun Aug 14th however they didn't go pick up my item until Aug 22nd or 23rd and by the very next day fedex somehow lost my item. I filed a claim for the lost item which totaled $495.93 and although I sent proof of purchase for my items fedex only sent me a check for $222.92 because they said $200.00 was the claim amount I used when I purchased the shipping label. It was my suitcase that I forgot and at that time I did not remember all that I had in the suitcase and I definitely didn't think I would be here where my things were lost. I had brand new clothes in that suitcase with tags still on them. I had a pair of sandals that cost $200.00 just by itself AND the suitcase itself that I was not compensated for. Bottom line I would have rather had my items then the money but since that is not an option for me thanks to fedex the least I should expect is to be made whole or close to it. I'm losing all around here and would like some help in getting my full value of my lost items. FEDEX SHIPMENT ************ CASE #************

  

  Business Response

  Date: 11/15/2022

  November 15, 2022

  ***************************
  288 ******************
  ********, ** 30060

  Dear ******************;

  FedEx Ground Shipment#**********

  Your BBB Case ****** has been forwarded to my desk for review and response,

  I have reviewed the case and the claim payment was correct and is being maintained per our Terms and Conditions.  FedEx's liability payment does not exceed the declared value amount assessed to shipments at the time they are tendered for shipping.  

  On behalf of FedEx Management, I apologize and assure you that this matter has been taken seriously by Claims Management.  If you still have questions or concerns, please don't hesitate to contact me directly to discuss this matter further.

  Thank you 

  Hope I / ******************** / FedEx Claims Department

   

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************. Went to pick up this package today at 9 am. According to the scan, the FedEx office received the package at 3:11 PM October 25 - YESTERDAY.They say they don't have the package.

  

  Business Response

  Date: 11/09/2022

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the tracking number 613850111698.

  Our records indicate your package is holding at the FedEx Office Print & ************ 311 *********, *********,

  ** 48067.  We called the location and the Senior Manager confirmed package is available for pickup.  You can

  contact them at **************, option 9.  Their hours are 9 a.m. - 7 *******-Fri, 10 a.m. - 6 p.m., Sat.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our

  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18315256
  
  I am rejecting this response because:

   

  I've gone to the location AND called the location and they have advised me that they do NOT have the package.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/18/2022

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the tracking number 613850111698.

  The FedEx Office Print & *********** has confirmed after reviewing their security footage that the package

  was not dropped at their location, and there is no additional information.  The shipper should initiate a claim.

  Our Security team is reviewing the situation and will handle accordingly.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our
  customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,  
  FedEx

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an Apple product through Apple. *** order was delivered on October 24, 2022 to Fed Ex facility and placed on a hold. I did not authorize for item to be placed on a hold. Item was scheduled to be delivered to my home address in ********** Ms. *** item was picked up from a Fed Ex facility by an **************** at 12:20 on October 24, 2022, whom I don't know nothing about or ever heard off. Call Fed Ex customer service and was issued a case number C-********. Tracking number for item is ************. Something needs to be done with Fed Ex allowing people to obtain packages from their possession without Identification. An open investigation should be done because this was apparently an inside job. No wants to pay for items they did not want receive.

  

  Business Response

  Date: 11/22/2022

  Dear ***********,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of your FedEx shipment, tracking number 613042940218.
  
  Per our conversation, the shipper is resolving this matter with you and has reached out to FedEx.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused due to this lost shipment.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx invoice number *********** Invoice date September 28, 2022 Amount $1149.94 Hello my classmate moved back to ***** when covid19 happened and all the classes were all online. She asked me to pack her things and she will get a shipping company in her home country to arrange for a pick up and ship her things back to her. She got a shipping company from ***** to generate a FedEx shipping label to have her things shipped back. I printed the label and attached it to the package and the FedEx driver picked up the package for return to her. I did not pay anything because everything was paid for by recipient. Now fast forward 1 month later once FedEx delivered the package, they are attempting to bill me for the amount above. Because they cannot retrieve the money from the account that generated the shipping label because the company closed it. I assume FedEx got scammed and are now attempting to try to recuperate the costs from the sender. Why would FedEx ship the package without payment? That is totally against policy. I expect this invoice to be corrected accordingly.

  

  Business Response

  Date: 11/11/2022

  Dear  *******************,  
  

  This is in response to your inquiry addressed to the Better Business Bureau.

  Your concerns regarding originator billing and outstanding invoice ************ have been reviewed.  We  confirmed that the charges have been removed,and FedEx has addressed the issues with the responsible parties.   

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of this shipment invoice.

  
  Respectfully,

  FedEx 

  Customer Answer

  Date: 11/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************