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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,869 total complaints in the last 3 years.
4,464 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used to use Fedex to ship internationally.We had many damaged packages, one tore open and contents were 'lost'. In April of this year, Fedex claimed to have 'lost' a package that weighed 150 pounds and was 8 cubic ft in size.The value of the contents was $4700+ (not including shipping charges we paid in advance). We filed a claim and have not received any money. They claim they tricked the shipper into taking $100 to settle the claim.I have evidence (pictures) that proves that these products that Fedex claims were 'lost' in one of our shipments are currently being sold on ***** They are one of a kind products that we add a finishing embellishment at our shop. There is no way that these products got into the **** sellers hands from anywhere else. They were specific products that were 'lost' in one of the shipments.Fedex customer service is the worst. I finally got a hold of a representative that actually speaks enough English that I can understand them. They dont care. Just want me to quit responding. At this point they have quit responding. This is the last response I received on Oct 21, 2022 The response I have gotten is that this claim has already been paid. The claims department stated, This claim was handled with the shipper by offshore agent under master track ************ case C-******** on 05/04/22 for $100.00. Please contact the shipper for any additional information.I do not know the details as to if the transportation cost was included in the $100, but I was told by them that this was already handled with the sender and that we can not double pay a claim.I have sent an email to ****** regarding the $100 and am awaiting a response.
Business Response
Date: 11/17/2022
On behalf of FedEx, please accept my sincere apology for the experience. We received your claim request. Unfortunately, your request is denied. Our records indicate a claim was resolved with the shipper of record on 05/04/2022. If the shipper is in dispute of the settlement amount that they should contact FedEx directly. As we cannot process a claim with both parties.
Customer Answer
Date: 11/17/2022

Complaint: 18327283

I am rejecting this response because:
You did not even address the fact that our products were stolen from your facility and are currently being bootlegged on ***** I have Evidence of this and you are ignoring this fact.
Our declared value for the package was $4759.50, not including the cost of shipping which is usually $700-800 per box that size. How could you settle for $100?
Our shipper does not have a record of this payment so it has not been settled. 1. Can you provide me evidence that this was paid? Because I believe it never was.

Sincerely,

***********************
Business Response
Date: 11/30/2022
FedEx extends its apology for the circumstance surrounding this shipment. FedEx settled this claim with the shipper of the package. Please feel free to contact the shipper if you have any additional question. We must respectfully decline your claim.
Customer Answer
Date: 11/30/2022

Complaint: 18327283

I am rejecting this response because:
I have contacted the shipper. You gave them the same runaround you gave me. They NEVER received a payment.
FedEx is a dishonest company to say the very least.
Sincerely,

***********************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on **** and paid for it through PayPal on 9/16/2022 for $953.96. The seller shipped the item through FedEx with Signature Required. FedEx claimed to have delivered the item on 9/23/2022. I never signed for or received this package. Contacted FedEx the following Monday 9/26/2022 and they said they would investigate. A representative from my local FedEx hub contacted me and I stated that I never signed for a package and no one rang my doorbell. He said he would speak to the driver and his supervisor. This has been going on for over a month and FedEx has been denying claim after claim and basically thinks I am just going to go away. I will not sit back and lose almost a thousand dollars. The driver clearly forged my signature and put random letters as my signature and FedEx thinks by ignoring me I will disappear.
Business Response
Date: 11/03/2022
November 3, 2022
*********************************
8033 ******************.
************, ** 19136
Dear **********************;
FedEx Ground Shipment #************
Your BBB Case #******** was forwarded to my desk for response.
Based off our records it appears that you are the recipient of this shipment, and per our Terms and Conditions the shipper must file the claim or provide a letter of waiver relinquishing the rights of the claim to another party.
Also, our records do not indicate that there was a higher value assessed on this shipment at the time it was tendered, so if FedEx is found liable for this the liability payment will be limited to $100.
If you have not already spoken with the shipper, please do so and if the shipper needs to speak with me directly, they can contact me at their convenience.
Thank you
Hope I / Executive Managment / FedEx Ground Claims Department

Customer Answer
Date: 11/03/2022

Complaint: 18327045

I am rejecting this response because: FedEx forged my signature and I never received my product. The shipper is in ***** and has basically disappeared. The very bottom line is FedEx say they delivered a "signature required" package without my signature. They are trying to hide behind policy when they didn't follow their own.

Sincerely,

*********************************
Business Response
Date: 11/09/2022
November 9, 2022
*********************************
8033 ******************.
************, ** 19136
Dear **********************;
FedEx Ground Shipment #************
Your BBB Rebuttal #******** has been reviewed again by management.
The claim decision is being maintained on this claim until either the shipper contacts FedEx or they submitted the required document waiver.
Again, I apologize and assure you that this matter is being taken seriously.
Thank you
Hope I / FedEx ******************** / Ground Claims Department

Customer Answer
Date: 11/10/2022

Complaint: 18327045

I am rejecting this response because: I have been in contact with the shipper and he stated that FedEx is the one that has not gotten back to him. They put these so called policies in place so they don't have to own up to a mistake they obviously made.

Sincerely,

*********************************
Business Response
Date: 11/16/2022
November 16, 2022
*********************************
8033 ******************.
************, ** 19136
Dear **********************;
FedEx Ground Shipment #************
Your BBB Rebuttal #******** has been reviewed again by management.
I truly understand your dissatisfaction with this situation and assure that FedEx has taken your dispute seriously and must maintain that you contact the shipper on this matter.
Until we are contacted by the shipper per our Terms and Conditions no further review will be done on this claim.
Thank you
Hope I / ******************** / FedEx Ground Claims Department

Customer Answer
Date: 11/20/2022

Complaint: 18327045

I am rejecting this response because I have been in contact with the seller multiple times and this was his most recent response.
Hello friend,
this is the claim number we receive from the warehouse,
They said this is the Claim number from the Fedex:C-82757839.
I haven't heard anything since this message last week. As I stated previously, the seller is in ***** and I rarely get a response from him.

Best regards

Sincerely,

*********************************
Business Response
Date: 11/29/2022
Until the shipper contacts FedEx or provides a signed waiver releasing their rights to the claim to the claimant, **********************, there is nothing more that we can do. The claim will remain closed until one of those two actions occur.
Customer Answer
Date: 11/30/2022

Complaint: 18327045

I am rejecting this response because: This is the exact response they sent in the past. FedEx finally acknowledged my email response and said they'd be in contact with the shipper. I am still out almost a thousand dollars for over 2 months now.

Sincerely,

*********************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package from *********, ********. It was transferred to FedEx in ******** on 10/21/22. The scheduled delivery said Mon 10/24/22 on Fed Ex site. Tracking on FedEx site shows item CLEARED US CUSTOMS on 10/26/22. since 10/24/22, EVERY DAY the expected delivery date updated to another day, and has been showing as "delayed/pending" or "delivery info unavailable" all week. I have called FED EX EVERY DAY to try to find out what the issue is, and been lied to (verified by another employee), and repeatedly told my issue was escalated and someone would call back within 24 hours. It has been 5 BUSINESS DAYS and NO RESPONSE YET. AGAIn today I was told the same story, and told that package is STILL IN ******* (since CLEARING ** CUSTOMS 10/23/22) & they don't know why it's not moving. ALL I want is an answer and why package is stuck, or is it lost? ******** pass it on and NO ONE addresses the issue
Business Response
Date: 11/11/2022
Dear ***************************:

Your report to the Better Business Bureau regarding tracking number 279412933401 was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that has been provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation and to request reimbursement or replacement.

Thank you for your patience in this matter and for shipping with FedEx.
FedEx
Customer Answer
Date: 11/11/2022

Complaint: 18327037

I am rejecting this response because: I have been in communication with the shipper MULTIPLE times and they continue to assert (as of this morning) that they are awaiting a response from Fed-Ex to resolve this issue. In the interim, I have NO PRODUCT and have PAID for it. Fed-Ex tracking STILL SHOWS THE **** AS IN ******* SINCE 10/26/22, post clearance by Customs. It is a purple wool mix reversible cape from ********.
I will not accept Fed-Ex pushing me off because they lost my item while the shipper says Fed Ex is also pushing them off. I want and deserve PROPER RESOLUTION and REIMBURSEMENT.

Sincerely,

***************************
Business Response
Date: 12/02/2022
Dear Desiree ******:

Your report to the Better Business Bureau was received. We regret any inconvenience you experienced as a result of this situation.

We understand your continued concerns regarding a claim. Because your financial arrangements are with the shipper, please contact your shipper. Your shipper can contact FedEx directly for assistance with their claim. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Customer Answer
Date: 12/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been made right by the business.

Sincerely,

***************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 20, 2022 I paid $45.30 to FedEx to deliver time sensitive documents to my daughter at **** ***************************************************************************************************. The rep & online stated next day delivery by 4:30pm. My daughter waited until 6:30pm with no call of delivery notification. She went home and only by efforts of myself found out they had a new driver and failed to get it delivered. Went back to his FedEx location and was told my daughter had to drive to FedEx to pick it up herself which she did later that night. I paid a lot of money to have documents delivered and for us NOT to pick it up ourselves. FedEx did not fufill their duty to deliver the package and requested the $45.30 refund and got a denial. Tracking# ************
Business Response
Date: 10/28/2022
Dear *************************,
Dear :

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 279394832010 was signed for on October 21, 2022, at 6:42 p.m. at our local facility.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while trying to get your package.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
A credit of $45.30 has been applied to the payment method used for this shipment.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/21/2022, I shipped my Ibis Ripmo V2 mountain bike from a bike shop in ****, **** to a bike shop in *******, *************. In order to ensure the safety of my shipment I purchased the insurance to cover any damages that *** occur during shipping with the hope of not having to use it. When my bike arrived at the bike shop in *******, **, the box was torn, punctured and re-taped. When the box was opened, it was found that the rear triangle of the bike was cracked. Since I purchased the insurance I submitted the claim with the help of the bike shop in ****. Fedex has repeatedly denied my claim because despite providing them with an ample amount of photographs of the box and the bike they wanted a photo of me opening the box when it arrived. I was led to believe that by purchasing insurance for shipping would cover me for any incidentals but this has not been the case.
Business Response
Date: 11/16/2022
Please see attachment
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an overnight envelop from a FedEx retail store using my credit card for $45.30. The Envelope did not arrive. It missed the "Guaranteed delivery" needed. I have the receipt. Tracking number is ************. The recipient was my daughter *************************** **** *********************************************************. The envelope went to the wrong address by the driver at 1pm the due date but the envelope eventually reached her a day later.I have made multiple attempts speaking with FedEx Customer Service representatives for a refund who all ask for an Invoice number before they can assist me further. Because I was a retail store customer, I would not have a FedEx payment invoice. I think FedEx was just stonewalling me to miss an internal 15 day claim date. They closed my claim for a $45.30 as reimbursement for their failed service. Now they have blocked my phone number from their telephone system to reach Customer Service. They will not talk to me. They will not allow me to speak with a supervisor. One staff *****, said my problem did not require a supervisor.
Business Response
Date: 11/09/2022
Dear *****************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A check request for $45.30 was submitted for FedEx tracking number number 770157178085, please allow time for processing.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/09/2022

Complaint: 18325127

I am rejecting this response because I have not seen the refund yet. Says to wait more days. They should have just credited my charge card where it was first paid.
If something shows up, I will reply to it.

Sincerely,

*****************
Business Response
Date: 11/21/2022
Dear *****************:

This is in response to your recent inquiry addressed to the Better Business Bureau.

A check for $45.30 was processed for FedEx tracking number number 770157178085 on November 18, 2022.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. FedEx issued me a refund check for the full amount of $45.30.

Sincerely,

*****************
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a package a muffler expensive so a signature was required for delivery.. we were home got notification it was delivered nothing was there but somebody signed for it so they did not deliver to our house .. they will not do anything just give you the run around basically saying they gave us the package they did not so know we also have to file a police report . They should be held more accountable I have never had this happen from any other carrier . See the signature is not even anybodys name
Business Response
Date: 11/09/2022
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.?
?
Our records indicate the shipment on tracking number '279530723646 was delivered at 2:41 pm on 11/7/2022 . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.?
?
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,?
FedEx
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive shipments every month for medical medicine called visbiome. This is packed in ice packs lined with insulation. This needs to be delivered and left in the shade. The past three months the driver is leaving this at the top of my driveway in the sun. My husband talked to the driver today and she told him she has been driving this route for a year and has always left the shipment in the sun by our mailbox. This is not ture in the past this was left on our front porch in the shade. I have already made Federal Express aware of this and nothing has changed.Federal Express Tracking **** **** ****.
Business Response
Date: 11/10/2022
Dear *********************,
We are concerned to learn of your dissatisfaction where shipments were being released in an undesired or inappropriate location on your property.
The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area.?Active steps are being taken to improve this issue. We value the trust our customers place in us,and we look forward to serving you more satisfactorily in the future.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.
Respectfully,
FedEx
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A package was supposed to be delivered two days ago. I called the day after and was told that the driver couldnt find my apartment. I explained that I watched the driver get out of his van look around get back in and drive off. She verified my address, which was correct. I also told her that the letters of my building in my apartment complex are clearly embossed on both sides of the building and the numbers of our apartments are right next to our doors. She called the station in Auburn ** Came back on the phone with me and assured me it would be delivered yesterday, I even got an email stating such. Its now the third day. So I called yet again and was told that I have to call the sender and that theyre not allowed to call the stations. I hung up and called back. The second CSR told me it would take 2 to 3 days because its ground. I told him I already waited 2 to 3 days and that the package is sitting at the station that sends out the trucks to deliver to my address. I explained that I was told it would be here yesterday and that the address was correct and that the last CSR told me I had to call the sender. The FedEx station in Auburn ** has nothing but one star reviews via ******* So obviously Im not the first person theyve ****** off. Also theres only one phone number to call! One number for FedEx, FedEx station in Auburn ** and FedEx corporate in *********. So I cant complain to anybody other than a customer service representative!
Business Response
Date: 11/14/2022
Dear ****,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service.
We were able to confirm that the address provided on the shipping label was correct and our records indicate the package was delivered on October 30, 2022, at 11:08. We were also able to confirm with you that you did receive your package.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx driver delivered package to wrong place took a photo then removed it from the chair on the back lower porch which is neighbor home. I couldn't retrieve it or sign for it cause he and item was gone. FedEx I called said that driver is returning package to sender playstation there was no notice left at all. I tracked package until it stopped in ********* **. Where someone signed for package named GOB. I can't now used tracking number now can't be found to talk to FedEx they said it doesn't exist but I have proof in my account that the package wasn't sent to back sender Playstation. Also I never received this package like so many times I have deal with drivers who have left my packages at others homes. Return this package to sender Playstation.
Business Response
Date: 11/29/2022
Dear *************************,

This is in response to the BBB request submitted by ************************* under BBB Case Number 18321124.

Unfortunately, we are unable to address the specifics regarding the shipment without the package tracking number. Once you are able to provide this information, we will gladly research this further.

Respectfully,

FedEx
Customer Answer
Date: 12/01/2022

Complaint: 18321124

I am rejecting this response because: ************. See attachments.

Sincerely,

*************************
Business Response
Date: 01/04/2023
Greetings *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number
590893228385 .

We regret any inconvenience you experienced as a result of this situation.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement.

FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages are delivered on time, and we remain committed to work with you on ways to leverage our network flexibility.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

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