Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,426 total complaints in the last 3 years.
- 5,042 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex lost my package on 2/1/23 and no one has answers. They let their drivers steal and then leave you as a business out of luck and out of money. How does a $1000 printer get lost???? It was scanned on the truck then never delivered so it is theft. At this point this is the 2nd time it has happened and They DONT CARE all of the money I spend shipping I should be entitled to what your driver stole. Then they tell you wait 7 days to never look for a BIG PRINTER nor do anything to the driver which wasted my time before they say go online to file a claim just to get online and CAN NOT file a claim because the website wont let me!
Business Response
Date: 02/24/2023
Dear ***************************:
Your report to the Better Business Bureau was received.
Our research is still in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
Respectfully,
FedExInitial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yet again, another delivery gone wrong by FedEx. They have yet to do something right yet. It isn't enough that I've called, emailed, & filed a complaint on BBB everytime something goes wrong and what's the solution? Someone from FedEx calling me back, apologizing & telling me it will be corrected by next delivery. NOW, I laugh because it's just an invalid excuse and a joke at this point. Literally, THE WORST courier service in the world! Nothing has ever been resolved. I got 2/3 deliveries shipped to me, only the shipper put in a request to FedEx to update the address and I know FedEx recieved those requests because I got notifications and e-mails regarding those updates but did FedEx follow through? NOPE! Just ignored it & continued delivering to the wrong address. Even if they did get the delivery address correct, they STILL chose to ignore the delivery notes on my account & deliver packages to the WRONG door. Unbelievable. Please implement a training program & get rid of the crappy drivers that don't follow instructions. It's frustrating & annoying. Especially when they deliver packages that weigh 75 ********** can't physically move it!! That's why I leave specific delivery instructions to make my life easier & save my back. Next time, I'll just send you my medical bills.Business Response
Date: 03/01/2023
Dear ***********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment, and we will need more information to assist with the situation.
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,
FedEx
Customer Answer
Date: 03/01/2023
Complaint: 19372357
I am rejecting this response because:I keep complaining about the same issues over and over and I constantly get contacted by a FedEx rep assuring me that things will change and NOTHING has changed. Not even a little bit. Tired of the excuses quite frankly. Actions speak louder than words at this point. Apologies and words no longer have any meaning coming from FedEx. Just further waste of my time on top of the job undone by them.
Sincerely,
***********************************Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem occurred on February 8 2023. Fed Ex truck during a delivery hit and damaged the corner of a roof. Tracking # **** *********. Seeking to contact someone to get damage repaired.Business Response
Date: 02/16/2023
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding thetracking number ************, and the related property damage. The local
Ground manager called you to discuss further, and submitted a claim to the
Ground Accident Reporting center. A claims agent will be in touch with you
or you can call **************** for updates when applicable.
Please accept our sincere apologies for any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a package delivered but the driver damaged the package upon delivering it which I captured on my CCTV.I contacted the shipper and requested to return the package due to the damages, the shipper informed me that they would send me a return label in a few days.Before the shipper explained how they sent the shipping label I had the fedex driver which damaged my package stopped to pick up the package.I still did not receive the pick up label so the driver placed a call tag on the package and told me since her truck was full she could not take the package with her at this time.She said she would come back later or another driver would collect the package that she placed a call tag on.I called Fedex to make sure it would be picked up and I was given a local manager # and she told me she would come later that day to pick up that damaged package.Later that day the manager by the name of *************************, cell # ************ did stop by later to get the package.She explained the package was too heavy to carry and she could not get to her dolly due that it was buried behind packages and would need to stop over later so instead of waiting I volunteered to assist her and I helped her carry the package to her truck.I called that shipper and requested a refund now that the package was in the custody of Fedex but the shipper explained that their policy would not allow them to give me a refund until it was received back at their warehouse and I should have a refund within a few weeks to a month afterwards.Unfortunately I was in a motorcycle accident in which I broke my right femur on July 29 2022, afterwards everything else in my life was put on hold.Sometime in September I began to get back to my regular self and at this time I found out I didn't ever get my refund from the shipper from when ************************* recovered the damaged package on June 3 2022.Until this day I have attempted to get my refund from Fedex since they lost my package!Business Response
Date: 02/13/2023
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number *************** was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 02/20/2023
I believe that the Manager/ driver from FedEx that collected my box would have the best DOT daily driver log to confirm that she picked up my box and then past that point it could point out what happened to my box since she scanned it prior to collecting it. The drivers information follows, *************************;contact personal or FedEx# ************, it was picked up on aprrox June 6 2022. Please allow that DOT daily driver record have a trace placed on it to review my claim in detail!
Complaint: 19364442
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
Date:02/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a package shipped on 12/29/2022 to me. As of 2/9/2023 it's still driving around the US. It's reported a location (and the location has changed) pretty much every work day with a few exceptions. It's been to **** 5 times last I counted. (it's supposed to be delivered in ********). It just keeps moving around from place to place. Leaving in the morning and then either going back to the same place later in the day, or going to a different distribution hub. I tried contacting FedEx customer service and they told me that dealing with lost/limbo packages isn't their problem. They'd do nothing for me, since I wasn't the shipper. I contacted the shipper and the item is being replaced, but I find it asinine that my package, which hasn't been lost, is just going on a month+ tour of the Midwest. How can you run a company this way with such little regard for your customers? I fully expect to keep getting FedEx tracking texts on this package for months to come. I can understand a lost package, but this package is not lost based on the continual tracking update. I've attached the screenshot of the most up to date tracking info if you want a laugh, which has the tracking number on it.Business Response
Date: 03/15/2023
Dear ******,
Thank you for bringing your concerns to our attention and we regret your disappointment. Our records show that there was a request made to return the package to the sender so it is on the way back to them using the orginial tracking number 616054655031.Thank you for your patience in this matter and for shipping with FedEx.
FedEx
Customer Answer
Date: 03/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. While I don't think there is anything else I "need" from FedEx, the fact that they have been able to recall the package after it spent the better part of 3 months going back and forth between facilities is mind boggling. I can't imagine a scenario where this could have happened in any legit way.
Sincerely,
******************************************************************************Dimondale, ** 48821
Initial Complaint
Date:02/09/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 02/16/2023
Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ACCEPTED If the claim payment is for ****** - thanks
Please MAIL TO: ***************************** ************************************************************** 01826
Sincerely,
*****************************
Customer Answer
Date: 02/27/2023
Customer Answer
Date: 03/01/2023
Date Sent: 2/27/2023 6:56:54 PM
Hi - Just checking on the status of when payment will be issued?
Business Response
Date: 03/03/2023
Customer Answer
Date: 03/03/2023
Complaint: 19371473
I am rejecting this response because: there were 2 issues. Below the payment was for ******. The check that was sent was for the lost item *****. You agreed to pay the ******. Per attached you sent in this thread. Why is this so difficult !?!?!?
Sincerely,
*****************************
Customer Answer
Date: 03/03/2023
I had 2 claims referenced in this complaint. I listed both claim numbers and tracking numbers several times. In email format as well as documentation attachment with every piece of detail needed. I dont understand why its so difficult to understand. You list one item n broke another in transit. Please review all history and documentation again! Otherwise next will be attorney generals office!
Customer Answer
Date: 03/03/2023
Complaint: 19371473
I am rejecting this response because: there were 2 issues. Below the payment was for ******. The check that was sent was for the lost item *****. You agreed to pay the ******. Per attached you sent in this thread. Why is this so difficult !?!?!?
Sincerely,
*****************************
I had 2 claims referenced in this complaint. I listed both claim numbers and tracking numbers several times. In email format as well as documentation attachment with every piece of detail needed. I dont understand why its so difficult to understand. You list one item n broke another in transit. Please review all history and documentation again! Otherwise next will be attorney generals office!
Business Response
Date: 03/07/2023
Customer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************************
Initial Complaint
Date:02/09/2023
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 02/17/2023
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ was delayed at our ********, ** Ground station and arrived at the station responsible for serving your location on February 10th, 2023. The delivery was completed at 3:51 p.m. on February 10th, 2023.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 02/18/2023
Complaint: 19371396
I am rejecting this response because: while an apology is nice, this is an ongoing problem with FedEx. Deliveries are late more often than not, and when I call to request information, FedEx refuses to provide it. Every FedEx employee I speak with has an attitude indicating that customers should simply tolerate FedEx failing to deliver what they promise. That is unacceptable. Apologies do not matter as long FedEx refuses to fix any issues brought to their attention. FedEx should face stiffer sanctions. Maybe that would force them to improve their business model.
Sincerely,
***************************
Initial Complaint
Date:02/09/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 02/21/2023
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been released on your property. The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************
Initial Complaint
Date:02/08/2023
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 02/27/2023
Dear ************,
This is in response to the BBB request submitted by ******************* under BBB Case no.19370120.
As a goodwill gesture, credit of $154.23 has been applied.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Initial Complaint
Date:02/08/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 02/17/2023
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was picked up at 10:10 a.m. on February 9th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the package have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer Answer
Date: 02/20/2023
Better Business Bureau:
I am emailing because my issue has been resolved by an amazing Manager at Fedex.
Thanks,
******* White
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