Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2133 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Mason

  101 Mill Rd Everett, MA 02149-3049

• 

  Greystar

  15608 N 71st St Scottsdale, AZ 85254-5359

Review Details

• Review fromSaffire C

  Date: 01/15/2025

  1 star
  I have lived in THEA DTLA for over a year now and here recently for the past few months the property team has gone down.
  Someone has access to our mail room and has been stealing packs and credit cards and God knows what else.
  I believe this to be an inside job and the fact that they have not added cameras is even worse.
  The property already had a death incident involving one of the valet workers for the building. The rent is extremely too high for all this theft happening and we have to 24/7 security which further lets me know this is an inside job

• Review fromTerisa J

  Date: 01/10/2025

  1 star
  I wouldn't wish Greystar on my worst enemy. They've taken over 2 properties I've lived at, and the rent immediately sky rockets and only continues to rise. The move-out rate makes you wonder how they even stay in business. Their properties aren't managed at all. We used to have a dog park and a playground for children. Both are too dangerous to use since Greystar took over. My wife fell through the stairs leading up to our apartment. The pool is constantly closed.....and yet, we still pay an obnoxious price for all of these 'amenities'. They turn off the air conditioning to all units when it's still 80-90° outside....and that's not even half of it. Avoid at all costs.

• Review fromYi Z

  Date: 01/08/2025

  1 star
  My experience with The Dutton apartments in November 2023 was extremely disappointing due to inconsistent communication, mishandling of my application, and questionable qualification policies.
  I began the leasing process for a December move-in as an incoming PhD student. The issues started when I worked with Pamela, who initially told me I wasn't qualified for a $2,500/month unit but could qualify for a $2,200 one. After agreeing to switch units, I waited two days without receiving the lease. When I followed up, another agent, Maria, initially promised to send the lease within an hour but called back hours later to say I wasn't qualified at all, dismissing Pamela's previous approval as a new employee's mistake with no apology for the misinformation.
  The qualification policy appeared arbitrary and inconsistent. My PhD offer included a $43,320 stipend plus $50,000 in tuition scholarship. Maria stated they would only consider the stipend as income, yet confirmed they would approve someone with a $100,000 salary who chose to spend $50,000 on education. When questioned about this inconsistency, she repeatedly stated 'the company policy is trying to treat everyone fairly' without explaining the logic.
  The issues continued when my application was canceled without notice after I discussed potential solutions like adding a cosigner. Furthermore, when I inquired about other units, I was given incorrect information about available apartments and pricing that didn't match their website listings.
  Management demonstrated:
  
  Poor internal communication between staff
  Inconsistent application of rental qualification policies
  Lack of accountability for misinformation
  Insufficient knowledge of their own inventory and pricing
  Unprofessional handling of application process
  
  I would strongly caution other potential renters, especially students, about working with this property.

• Review fromJake W

  Date: 01/06/2025

  1 star
  I have lived here for
  Months, put in multiple work orders for something they re charging me for, tried to contact management as well nobody will answer or fix my appliance that they are making me pay for

• Review fromDanielle L

  Date: 01/04/2025

  1 star
  I had a terrible experience renting from this company and would advise others to be cautious. When I needed repairs, there was no one available to assist me. My calls went unanswered, and the mailbox was full, making it impossible to reach anyone in the office. It's disappointing for a company to operate this way, as it shows a lack of respect for its tenants. Overall, I would not recommend them based on my experience.

• Review fromDj J

  Date: 12/28/2024

  1 star
  Don’t park there and if you’re out color, watch out, they gonna pull your car then charge you more. parking pass on the seat It’s crazy . #change

• Review fromAquilah V

  Date: 12/22/2024

  1 star
  I would not recommend living at this apartment complex. My cat recently went missing, and despite the emotional toll, the management refused to allow us to post flyers or send a mass email to residents—even though they’ve done it before for other issues. This lack of compassion and inconsistency is incredibly frustrating.
  The apartments themselves are poorly maintained. There are no doors on the closets, no pantry for storage, drawers that barely open and close, and tubs that don’t drain properly. The trash cans are always overflowing, often with items that aren’t supposed to be in them, making the area look and smell awful.
  The package “room” is just an open closet where you can never find anything. On top of that, my packages have been stolen both from the package room and my front door, and management has done absolutely nothing to address it.
  The office is rarely staffed, so good luck getting any help when you need it. The gates are broken almost every other week, so the “security” they advertise is non-existent.
  Save yourself the headache and look elsewhere. This place is not worth it.

• Review fromDaniela C

  Date: 12/18/2024

  1 star
  It’s been 25 days since I received a statement for my $500 refund - I have not received the email to collect my refund nor a check, email stated I should received the email for the refund 7-21 days and it’s been past that mark. I need answers. I keep getting the run around. Persea says they processed through accounting to the disperse company but the disperse company says they have not received anything under my name/ email.

• Review fromAshot A

  Date: 12/17/2024

  1 star
  NEVER MOVE IN TO A PROPERTY MANAGED BY GREYSTAR!!!
  
  I live in Glendale, CA in a 2 bedroom apartment with my wife and 2 kids. My landlord (Greystar property management) has been doing construction in my apartment for almost 5 weeks now. My leaving room is blocked, I had Asbestos warning in my apartment, they ruined my thanksgiving and are about to ruin my Christmas and new year. I am going above and beyond to make them finish this construction, but neither the property manager nor the contractor are being helpful. My leaving room was supposed to be blocked for one week only starting November 18th, but it is still blocked, construction unfinished and i highly doubt that they will finish it by Christmas.
  
  I need a lawyer to help me with filing legal
  Action against them to first make them finish this construction and free up my leaving room, as well
  as to get reasonable compensation.

• Review fromBil K

  Date: 12/15/2024

  1 star
  Greystar is a horrible company to lease from and even worse company to work for. Lies, lies and more lies that come from the "leadership " in *****. *** ***** is clueless, he's ok with the 1.7 out of 4 stars for this area. Wake up ***, you're company is turning to s***.