Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

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  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

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  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Mason

  101 Mill Rd Everett, MA 02149-3049

Review Details

• Review fromLex N

  Date: 03/26/2025

  1 star
  If I could give zero stars I’d give that. Greystar is absolutely unprofessional. They refuse to get back to their residents with valid explanations as to why there are “prior charges” as well as double fees for “pest, trash, water,” and so forth. When brought to their attention the company does nothing but make excuses. I was told these charges were charges to my account due to the fact that when I moved in, on Sep 2023 the “old management was undercharging us” which makes absolutely no sense. I’m so tired of these excuses and I truly hope this company gets taken.

• Review fromRichard H

  Date: 03/25/2025

  1 star
  My daughter rented from this property management company in Charleston, SC. At the end of the lease there was damage to the carpet which we aknowledged. Avana Longpoint (Greystar) sent an invoice for the damage ($888.98). I worked for several months with a representative of the company who always referenced the $888.98 figure in her emails. I have since paid the amaount in full. Now, the invoice has changed and they are saying thay I owe another $481.69, which I refuse to pay. They are harrassing me with notices that I am past due. Stay away from this blood sucker!

• Review fromAjahnae Y

  Date: 03/24/2025

  1 star
  Everybody who work for grey star are complete con-artist and scammers. I had a move in day for march 24,2025. Unfortunately, Due to me not having A “Cashiers check” I was unable to move and it was allegedly their only form of payment which is false, I feel as though I was definitely discriminated against being that the property “Prose lakeside” is fairly knew and only has been open for about 2 months time being black unfortunately I don’t think I fit up to their standards or liking so they made it **** for me so that I would no longer be interested in the property. Who’s to even assume everyone has a bank to do a cashiers check? I’ve previously rented other apartments that were top tier luxury and they didn’t even REQUIRE a cashiers check.

• Review fromFrank D

  Date: 03/22/2025

  1 star
  Greystar - Bunch of thiefs, stole security deposit.Multiple people with same ************* has been reported multiple times to ************************.

• Review fromNicole B

  Date: 03/19/2025

  1 star
  Current Resident – Find Somewhere Else to Live; ANYWHERE ELSE!!!!!!
  IN RESPONSE TO A ****** REVIEW, LEASING AGENT MAYA TAYLOR FILED A COMPLAINT AGAINST ME WITH THE HYATTSVILLE DISTRICT COURT.
  I started a lease in August 2024 but did not have access to heating until March 7, 2025. This lack of heating came after I submitted a ****** review detailing my experience at the Highline Apartments and contacted the Hyattsville Office of Code Compliance. Code Compliance confirmed the non-operable heating system, unsanitary conditions around the property, and other issues.
  In retaliation, leasing agent Maya T***** accessed my personal information and filed a peace order complaint against me with the Hyattsville District Court. The case was dismissed; however, I fear that Maya's motivation was to obtain a judgment against me as a private citizen to weaponize it in her professional role in the leasing office. Such a judgment could have inadvertently violated my lease, giving Highline a reason to terminate my lease before my ongoing claims against Greystar, the property management company, could be adjudicated.

• Review fromKelly B

  Date: 03/18/2025

  1 star
  Greystar is horrible and the managers they hire even worse. City Gate apts were discriminatory, charged outrageous fees after we moved in and we were never told about them. I will never rent from anything they run.

• Review fromFernanda H

  Date: 03/13/2025

  1 star
  Greystar has not returned any of my attempts of correspondence in attempt to contact them regarding the refund of my deposit. It's has been over 30 days since I have moved out and they provided my a move-out statement. They try to deflect you and tell you to reach out to Smart Disburse but if Smart Disburse doesn't receive your information from Greystar how can they update you about your refund? It just gives you the run around. The office at Avana on Broad in Durham, NC (property I moved out of and that infested with roaches, not an understatement) will not answer the phone and keeps their doors locked at all times, I've also left messages and no return call. I've even submitted a message through the Greystar website directly and have not heard back either. If you call the local corporate office in Raleigh, NC there is no answer at all, you don't even have the option to leave a message. It makes me upset that I moved into another Greystar property and will potentially have to deal with this again in the future upon move-out again. I have never in all the years of renting have paid my rent late. Why can't they extend us the same courtesy. I don't understand how Greystar is allowed to break lease terms when it comes to returning a deposit but if a resident were to not pay there would be far more serious consequences.

• Review fromJessica R

  Date: 03/13/2025

  1 star
  I wish I had seen these reviews before I moved into a Greystar apartment. Terrible company with employees who treat you badly, my lawyer is ready to sue this company as soon as I can move out of this apartment. NEVER move into a place run by this company, that's the best advice I can give you!

• Review fromDiana V

  Date: 02/28/2025

  1 star
  Curc Tucson manager Gina is a nightmare to deal with, a true joke of an executive. Foolish mistake after mistake and knowingly poor choice after poor choice, she’s created massive and growing legal/financial problems for me to manage as part of a recently-former tenant’s council. In this time ive only experienced Gina operate with willing irresponsibility, and calculated/deceitful unaccountability to guise her impotent leadership. Im still dumbfounded by the ludicrous lies she continuously tells to try and save her image and her job, even in front of her immediate boss on email. Ie. “you were never a tenant; xyz meeting never happened” etc. reiterated to the former lease-holding/paying tenant with their own meeting receipts and witnesses. These receipts including those related to Gina’s current manipulative coercion of a meeting witness (who happens to have personal ties with/stake in her). This manipulation exercised in favor of discrediting the tenant and silencing me as a member of his representation. The relentless effort she puts to veil her blatant inadequacy and negligence is really unlike anything ive experienced before. She has ultimately proven herself to be an entirely incompetent, unethical, integrity-lacking professional— rather than a true executive working in the interest of those she’s responsible to.

• Review fromUday R

  Date: 02/25/2025

  1 star
  I'd like to share my personal experience leasing at THE CHLOE LEANDER Apartments which is currently managed by Greystar. I've been a resident for ~3 years at this community and the new manager from Greystar is not at all good tackling the resident's simple requests. Manager always tries to find an excuse and declines the request. Even though the Leasing Agent and Asst. Manager tries to provide some help, Manager involves in the middle of the conversation and declines it. I have heard the same thing happened to other residents when they try to put requests Infront of the Community Manager. I tried reaching out to Greystar and I haven't heard back from the upper management who currently takes a look at this property along with some other properties. I would definitely recommend the Greystar Management to provide training to their employees at Managerial level.
  My request was just to switch the carport because the current carport is literally of no use as the hard cover on top of the carport is only half built and why should I spend some bucks when it doesn't even provide shade to my vehicles? I tried to explain the situation to the manager and she doesn't care. Instead, she pointed that I left a review on the same matter on Google and she could not do anything until I renew my lease again. Manager here is taking things personally instead of being professional.