Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Mason

  101 Mill Rd Everett, MA 02149-3049

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  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

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  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

Review Details

• Review fromYASHODA R

  Date: 11/11/2024

  1 star
  I was renting at shiloh green apartments in 2019 under different management did not have an issue. New company took over i think in 2022 but it went down hill from there. The new office personnel was very hard to get a hold of. they do not answer the phones. i have had multiple issues that were not being resolved. There rent went up **** and along with their fees. i had issues. i had an opportunity to buy a house in 2023. Went to their office to acquire about their move out process and to get some clarification on the lease. I was told to provide a 60 day notices and i would basically pay the two months rent along with any utilities. They even provide the email address where to send my notice. they did not even sit me down in the office to go over the lease or anything. we were basically speaking outside of the office standing up while i was being provide this information. I sent an email and they never responded back with anything. i contacted the office about two weeks to acquire about the fees and they advise they never got my email and i went to office multiple times asking questions. I did my due diligence to know the move out process. Due to misinformation they are billing me an amount that i cannot even pay. i work two jobs just to keep the apartment and it was not enough. It was never explain that i would be responsible for months i did not live there. They don't answer phone calls or respond back to emails. There were so many issues with their stove keep breaking down and they could not replace. the burners keep going out. their was their parking issue and their internet issue. I work from home and also provide misinformation on that aswell. i was told i could keep my current service and speed and that was a lie. their was no option. their internet went out on one of my important meetings which could have cost me my job. Now their company is over charging me for misinformation from the office.

• Review fromRebecca Elizabeth T

  Date: 11/11/2024

  1 star
  Dealing with the Devil!!!!! ?? How can this not be accredited when Bob is worth 5.8 billion dollars? By far the worst financial mistake I've ever made. Do not rent from Greystar!!! This is your warning!!!

• Review fromAmanda L

  Date: 11/10/2024

  1 star
  They give bogus charges at move out and then make it nearly impossible to contact them to figure it out. It took me months of calls, voicemails, emails, and going back to my apartment to talk to management with no success before they finally contacted me back. Absolute joke of a management team.

• Review fromDarlene S

  Date: 11/08/2024

  1 star
  I leased at Greystar properties in Phoenix AZ. I moved out October 3, 2024. My leased ended on October 14, 2024. I paid 300 cash deposit and 50 remote deposit refundable. The office gave me prorated amount on October 1, 2024 930. 03 in a cashier check. I redo a letter more than 14 days bill that wasn’t itemized showing I owe damaged 150.27, utilities 247.34 and renter insurance 1.39. I left no damages statement doesn’t say detail of damages. The utilities are not broken down in detail but for 2 months billing but I have been paying in my payment each month never late. I have my own renter insurance so why are they billing me. They violated Arizona law to send an itemized statement before taking my deposit. I did make a video of my apartment plan to take them to small claims court. My apartment was filthy when I moved but I left cleaner than I moved in. I mopped floors took all trash out. I knew when I moved they would take my deposit because they presented me a condo not clean.

• Review fromAllison B

  Date: 11/08/2024

  1 star
  Living at Alexan Westerly Creek (Now the Hayes). Greystar failed to mention the property was for sale. At lease signing, I was promised concessions in the amount of $3600, which I never received. Now that the property has been sold, I am no longer promised these concessions, but would owe them back if I was to break my lease. I'm wanting the concessions that were promised but failed to give to me and many others in the community.

• Review fromKiarra R

  Date: 11/05/2024

  1 star
  Unfortunately, I had an unpleasant experience with Alta Croft apartments. I had been in contact with the employee Evelyn and the property manager Starr, back and forth with lack of knowledge and communication between the both of them. I toured an apartment with Evelyn the beginning of last week and was advised to apply for the apartment despite my current situation regarding tax forms, credit and income. Evelyn stated it was not necessary for my boyfriend and I to meet the criteria in order for us to be approved for the apartment, we specifically asked her if we were able to use an offer letter from my boyfriend's employer as proof of income and she stated it would be accepted, and a payment of x would be required upon approval. Both of us making sure that the documents we were able to provide was enough to get approved for this apartment. After the fact that we applied for the apartment, Starr stated that the offer letter was not an acceptable form of proof of income. Starr stated we were eligible to apply only using my information and still only pay the fee of x upon acceptance. Given our situation we were desperate to move in ASAP, we were promised a move-in date on Friday 11/1/2024. We were constantly receiving emails to sign up for the online portal for payment submission for the rent. I understand that we weren't the only people trying to move in and that Starr had other applications to look through and approve, but the unprofessionalism is beyond me! I was given MULTIPLE time frames of when I would be receiving a call back from Starr and no call was received...I was constantly checking in to make sure we weren't forgotten about. Yet to find out, we were approved UNDER CIRCUMASTANCES... meaning I had to come up with roughly almost $4K to move in same day Friday afternoon. I only found this out after waiting 2 HOURS to be acknowledged in office. Both Evelyn and Starr were well aware that I was on my lunch break waiting to be attended. 10/10 DO NOT RECOMMEND!

• Review fromMargo C

  Date: 11/04/2024

  1 star
  Renter beware. The Belt + Main apartments in ********** are not ethically run.Moved to Dallas from out of state. Connected with Belt + Main in July to confirm they are taking renters and applications. They took our deposits and said they were having their first move in group mid August and we needed to move late August. No ************ forward to mid August and we are preparing for a x-country move. They start pushing back move in date due to last minute opening issues. Okay no big deal. We plan to move over Labor Day. We have a pod and confirm we can park on site. They say we can absolutely move in Tuesday after Labor Day. Got a call while on the road that wont be able to happen. Now we are scrambling for a hotel.We go to visit because we need somewhere to park our pod. They swear up and down we are good to move in that first Friday in September. So we bite the bullet on a hotel and they said they would pay. Our stuff is all parked in their parking lot. So we kinda have ******* forward and TLDR we spend almost three weeks in a hotel (with a dog this was a huge life upheaval) because they keep jerking us around saying they cant open due to little things. No communication. Lies. ***** promises. They said theyd pay for hotel coverage no problem. Refused to put anything in writing.We finally got fed up and signed a lease somewhere else. We were out time and tons of money because we trusted these people and they kept filling us with false promises. Yes before anyone comes at me our bad for trusting but they put us in a s***** situation On top of that they went back on their word and refused to pay for hotel. They lost a ton of our mail. And they are still charging us for power in a unit we never lived in (working with the power company on this but still)If you are considering living there think twice. Poorly run Greystar property. Dont let out thousands of dollars mistake happen to you.

• Review fromRobert B

  Date: 11/03/2024

  2 stars
  The apartment has a lot of security and safety issues that are wrong. The structure is poorly put together for ground floor tenants. The stairs fall apart. Numbers for maintenance are not clearly noted in the apartment voicemail machine.

• Review fromNoah Q

  Date: 10/30/2024

  1 star
  Cannot say enough bad. From how issues are handled as a resident- noisy neighbors, constant smoke smells , condoning of illegal activity being conducted right out front an the monthly rent always changed with various changing charges constantly it was complete Nonsense. I told a employee I was moving out at the lease expiration date originally agreed, only to be charged month to month rate of $5,364 from the $3200 I was paying and told I didnt let them know. I requested they go back and listen to call and was ghosted by management. Then the way I was treated post move out and charges keep coming and they do not return calls only email back telling me contact different departments. I paid extra every month to have it reported to my credit and never received one report. I attempted several times to contact support as I was paying and waiting but nothing ever happened. As well to get in touch with someone is impossible, when I did I was finally told they are not sure of the charges and will have to research them. When I say be full warned.. The founding principles must have been lost because it is impossible for a company to operation in this fashion and sustain. When I moved out there was four others on my floor we all scoffed at the place collectively in agreement with how we were treated. *** , *** , sad. If you have never considered a review or weighed one lightly I assure you this is not one to take lightly.

• Review fromZahin Z

  Date: 10/30/2024

  1 star
  The fire exit dont work. Door handle has been broken for 8 months. Sometimes the lift does not work and this is the only exit, and even this exit does not work. In case of fire, we will just die because we are poor enough to live here. I issued tickets to have this fixed multiple times and they still did nothing.