Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Cable

  5 Bellecor Dr New Castle, DE 19720-1763

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  Comcast Cable

  5729 W Denneys Rd Dover, DE 19904-1365

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  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

Review Details

• Review fromBbb K

  Date: 04/07/2023

  2 stars
  I would like to say thank you to Xfinity that I been with for so long that now I been lied. So recently on 03-22-23 I been lied by one of the Xfinity costumer service that promised that my monthly payments will stay the same $ 45 a month. As Xfinity had a bright idea to find out a way how to get more money on costumers. The way that everyone recently got by email was to updated their auto payments options - choosing between two options providing credit card information that account will be charger $ 5 extra a month or bank account number that will let you keep your monthly payments the same without extra charges. I did have chance to ask that question Xfinity costumer service to explain to me what is the different between one and another as we all know that if anyone will get in had of someone credit card if could be easily replaced not like bank account. I bet that everyone cares for your $$ safety and likes to keep things privet and secure. In my last question I still would like to find out why some of us that been with Xfinity for so long being treated like that and I hope I will hear that answer from Xfinity with no more lies and also hope that my account will be fixed as it was without any further threats or account blocking as I said and keep my word filing this report. Also I hope that Xfinity company will keep their integrity and loyalty to all of the costumers other than that I have no other complains just keeping my word. Thank you so much.

• Review fromGloria A

  Date: 04/06/2023

  1 star
  I called Xfinity to transfer my service to a new address. They set up for Wednesday and no service. I set up a tech for Thursday no show. I call customer service they change my appt 5x . Then each agent has a different version. They are all Asian and they all lie. The emails to not match what they say on the phone. I am angry bc I need to work. I need them to come out and do this 4/7/23. If they can’t they better turn on my service in my old place until they can put service in the new place bc I need to work. This is the worse customer service people. They need Americans to do this job. Please have them get this done. I need my service. I live in Georgia. My name is Gloria Ammerman. Please notify them i filed , so they stop playing games and get the job done.

• Review fromJonatan L.

  Date: 04/06/2023

  1 star
  In July of 2022 I spoke with an Xfinity agent about upgrading my cable/internet plan. He stated that I was paying for a home phone line and asked how often I was using it. I told him that we didn't have a home phone and he said I qualified for a promo for a FREE iPhone that I could activate and use as my home phone instead. He sent me the phone, per our agreement, and I activated the phone per the instructions. Later when reviewing my Xfinity Mobile bill, I noticed that I was being charged a monthly device fee of $17.91 for this allegedly free phone. I called Xfinity Mobile, who informed me that because I did not transfer a phone number from a carrier, I did not qualify for the promo and therefore the phone was NOT free. At NO point was I told this from the previous agent or given instructions about this from when I received the phone, and when I asked how they were going to solve this, all they told me was that they could "start an investigation" into it. Well I left it at that and thought that they were working on it, but I kept getting charged that monthly device fee. I called in again and talked to another agent, who informed me that no documentation had been found on my account about any case or investigation! This went on for months as I kept calling in, repeating myself, and getting told that I did not qualify for the promo and that is why I am paying for this phone. At one point I was told they would send me a shipping label, and after waiting for a few weeks I called in and they told me that nobody ever told me that and that I was beyond the return window for this phone. I finally went down to the local Xfinity store, found them to be just as unhelpful, and later argued with another agent who I EVENTUALLY convinced to let me send the phone in for return, subject to approval upon arrival. As soon as they receive the phone I am considering it returned; I have signature tracking. Look at other reviews here, I'm not the only one they have scammed or cheated.

• Review fromDuane D

  Date: 04/06/2023

  1 star
  I just thought I could play it on Comcast cable I had a lot more to say what they did to me besides the lie that they told me by a customer service person. That cost me more money a month and a lot of time on the phone trying to straighten it out which they never did they lied nobody cared out of six people I talked to including a supervisor except I'm sorry. There was a lot more than happen this company is terrible they lie. And I'm sure many people know that and experience that. So what I said in my previous complaint there's a lot more to it. And every time somebody said they would call me of course they never did. And try to get through to them it's almost impossible with the way they have the computer set up with the voicemail. And then you're on hold for at least an hour or more and then they don't help you and they don't care.

• Review fromJo Lynn T

  Date: 04/06/2023

  1 star
  I have Comcast as my Internet and cable company! They always give me a good rate and then the following year they hike it up 20 or $30! I am a widow I live by myself I cannot afford $214 for basic cable! And they do this every year I got rid of them once and change to DIRECTV and they were a nightmare. They raise my rates at 10 months and I had to fight that I am so tired of these cable companies. Is there something you can do to have Comcast lower my rate back, my daughters had Comcast for five years and never had a rate raise! and she only lives 10 minutes away from me! Please help me! Thank you!

• Review fromYessenia C

  Date: 04/05/2023

  1 star
  Upon trying to get internet service in my new place the agent signed me up for mobile even though I was hesitant. Lied that it'd be free of charge due to me being homeless through the ACP program. Of course I knew it'd be too good to be true so I didn't even activate the device. Of course I wasn't able to get internet at home since I couldn't pay a technician to fix the wiring outside. Yet I still got charged. Disputed the charge right away and went to return the equipment as soon as I could. Store said they couldn't receive the mobile device. Called xfinity multiple times for them to tell me the service had been cancelled a while ago but they can't take the device after 14 days. Fast forward to today I am still being fraudulently charged for a device I never wanted. They refuse to help me as everyone claims it is not their department. I am beyond frustrated seeing as how I can't even afford groceries and they were well aware. I wasn't asking for a refund either just for them to cancel it and let me return the phone.

• Review fromSheila P

  Date: 04/05/2023

  1 star
  For the last forty eight hours I have been trying to sign in online and the page loads after accepting my username and redirects me back to the sign in screen. OR it'll accept my username and I can move forward to the password, which is 100% accurate, however the website tells me my password is incorrect which is not true because I can sign in with the EXACT same username and login on my phone.
  But not the computer.
  
  With that being said, my true irritation, my true complaint is the billing date. My work was set up on a new pay period and I have to change the billing dates on my of my bills. I call into the call center and am told that I have to do it on the mobile app - as they don't have the access that I have.
  So that's what I do.
  Nowhere on the app does it allow me to change my billing due date, so I click the little AI chat icon and they send me a link - which in turn tells me that I can only change my billing due date once every six months. And that my last request was done in October.
  News flash - it's currently APRIL! What is six months from October???
  So I am SOL and unable to change my billing due date at all.
  
  This is unacceptable, it's not customer friendly. It's inconvenient and a total hassle. The true run around. I'm so frustrated I want to leave Xfinity for this.

• Review fromDamaris W

  Date: 04/05/2023

  1 star
  I had Xfinity service for a long time for both internet and mobile services. I was looking over my bill asking my self why am I paying so much for the lower service for internet. When I look under miscellaneous charges, I kept getting $40 $35 charges that nobody could explain. I removed my bank information I lost my bank card and they cut my service. I call and ask again why did you cut my service? They I was told I was due to pay my bill was not due when I ask again why am I getting charged for service that no one can explain? They go over my bill again and not explain it. I cancel my service next month I get double bill. I call them and how can you bill me for next month when you cancel my service? I told them so you cancel my service I have no services and you still want to charge me for the next month. So I go in the store they can’t explain to me why. I pay the final bill and ask for a print out that my service for internet are paid in full stating cancellation of service. I just recently get an email stating that $25 will be added to each one of my mobile device lines because I don’t have Internet services with Xfinity. I have 5 lines. I paid $205 now I have to $125 extra for a total of $330? I had it, I go with another carrier I paid off the phone bought with Xfinity in order to export my number. They unlocked the kids phones but left my lock and is already paid in full. So they are hijacking my phone to collect more money from me. I feel they punish me for switching to another carrier and ending my services with them. I will never go back to xfinity Comcast anything related to such company. They lost my trust and business. I hope someone can investigate them because they are abusing and robbing customers. When did we get here! I am so disappointed.

• Review fromSharon k

  Date: 04/05/2023

  1 star
  I was going to switch from Direct TV to Comcast because it was cheaper and I liked the voice command.
  I ordered the equipment. What came was wrong. The service person came and still had the wrong equipment
  I was charged for the activation of all of our TV boxes even though none were installed and spend several hours trying to get a hold of, talk to and correct our bill.
  After several agent changes and explaining the situation numerous times they still got it wrong and the correct notations have still not been made.
  I visited the store to try to speak directly to a person and was told billing changes can only be done over the phone.
  We will never use Xfinity. The customer service is the worst of any company I’ve dealt with over several years.

• Review fromGeorge R

  Date: 04/04/2023

  1 star
  If you want a computer response fine. If you want to talk to a customer service agent.... good luck. Overall - horrible experience!! Once I finally got to talk to a real person, the problem got resolved.