Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

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  Comcast Cable

  5729 W Denneys Rd Dover, DE 19904-1365

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  Comcast

  3303 Main St Springfield, MA 01107-1111

Review Details

• Review fromMireille v

  Date: 04/19/2023

  1 star
  Comcast connected a wire from my old Comcast box hanging on my front door and in the grass all the way around my house . I do not have Comcast . I got a violation from my association because of it, it’s been 2 months, Comcast never removed it, after I talked to them 3 Times ! I even talked to a supervisor Chantrel, she put me on hold and transferred my call, at the end nothing got solved . They just don’t care.

• Review fromBarbara C

  Date: 04/19/2023

  1 star
  This company is the WORSE!!! They are such a rip off!!! They don't give a crap about anything but making money. We are on a fixed income and have asked for help from them numerous times and all I got was an increase of over $173 in the past 3 years!!! We need to get come competition in the area and make Comcast/Xfinity go out of business. Nothing is ever done about big business hurting consumers, they just keep making more and more money and that's all they care about. They don't give a crap about "customer service". I have never been late on a payment but that doesn't matter. Loyalty doesn't matter. We need competition to come in and wipe them out!!!!!

• Review fromLauren D

  Date: 04/19/2023

  1 star
  I have had Xfinity off and on for years. I have never seen more of a dishonest company in my life. They always say they will do something , up charge you for something else and then you end up with you bill being double without them holding up their end of the deal. Each time you call or chat with a representative this happens. So now my elderly mother has gotten internet with them in our new place together, this is the first month, she’s actually only had it two weeks. For two weeks of service they charged her, but it wasn’t her card it was mine. They charged ME, overdrafted my account by over $100 and are refusing to give it back. What the disgusting thing is about this is that auto pay is off. I know how this company works they are thieves, I’ve had issues with them in the past. They claim they cannot turn it on without permission but yet here we sit. I have screenshots of ours being off and yet lo and behold an auto payment was STOLEN out of my account. She called and talked to people I was on chat. We had 3 people tell us it was going to be put back. A total of $170 plus any over draft fees that will occur. Of course she ended up getting a thank you message from Xfinity for the money they stole, freaked out and called again and talked to some dummy who told her they will not be giving the money back they stole. We are both irate. I’m sick of this. So I will be making it my personal mission to let everyone everywhere know how deplorable this company is and are now taking advantage of an old lady and stealing money. Across the country you all have done this. And it’s time someone called you out on being the trash scam that you are. I will be filing a chargeback ??

• Review fromMichael A

  Date: 04/18/2023

  1 star
  Xfinity Mobile are my current Smart phone Carrier. I purchased two IPhone 14 PRO MAX phones, one in installments, one in cash. For The one purchased in cash, I asked for it to be unlocked so that I can use it overseas in Lebanon. The sales girl at the location in Houston, at Westheimer and Voss. Told me it was unlocked. I travelled to my destination in Lebanon and hove the phone to my wife to assign a local phone number but was unsuccessful because the phone was still locked. I contacted Xfinity several times by phone and by chat but was never able to get the issue resolved. The lady did not tell me that the phone cannot be unlocked for 60 days, while a manager indicated that it was 90 days. I sent the phone back to the US so that my daughter can return it, because the Xfinity manager informed me that I can return it so long it was less than 30 days from the date of purchase. I sent my daughter to return it to the store, 3 days before the expiry of 30 days, but they refused to return it stating that the policy is 14 days. So now I am stuck with a phone I purchased that we cannot use. So Xfinity lied to me and misinformed me, misinformed me at the time of purchase that the phone was unlocked when they only placed a request to unlock, then they lied about their return policy. For any person wanting to purchase a phone or conduct business with Xfinity, I tell them to beware, they are notorious for lying and misinforming their customers.

• Review fromEvette R

  Date: 04/18/2023

  1 star
  Dealing with their customer service organization, on the few occasions when it is available, is aggravating.
  We subscribe for minimum. tv service with internet (with HBO which we are cancelling - cheaper to go direct to HBO)
  The 200 mbps is always buffering, yet pay $27.25 broadcast fee. We received an email on 2/11/22 stating an increase to 300 mbps which we enjoyed but I appears it was withdrawn without notice. When I called Comcast about the internet speed, I was told they could not speak for an email that went out over a year ago and that my internet speed is for 200 mbps period. I hung up upset without informing about the buffering - DISRESPECTFUL.
  I am also angry that nothing is "ITEMIZED" but "bundled" on the COMCAST bill. I intend to leave COMCAST just as soon as T-Mobile or Verizon internet service comes to our area.

• Review fromDylan M

  Date: 04/18/2023

  1 star
  The worst customer support I have ever experienced! Everyone I spoke with was very rude and very unhelpful! I spoke with probably 10 to 15 different people over the corse of 2 weeks trying to cancel service and transfer new service to the same address. The only reason they keep customers is because of the monopoly that they have for high-speed internet access in rural areas! I could leave a 0 star review, I would!

• Review fromJason S

  Date: 04/17/2023

  1 star
  I've been a Comcast customer for more than 20 years. I used to defend them and recommend them to everyone. No longer.
  
  A few months ago, my wife and I agreed we weren't watching enough TV to justify the more than $200/month we were paying Comcast. We shaved our cable package down and were told our new rate would be ~$163/month all in with fees. A few months later, I noticed our bills since that point were ~$240/month -- so $77 more than agreed upon. When I called them on it, they said it was because they did a rate hike of $27 shortly thereafter and were also charging me an extra $50 internet connection fee since we had a cable modem and a VOIP modem for our digital voice service. We had NEVER been charged this extra fee and we never approved it. After much running around, they quoted us their "best price" which was much higher than we agreed upon. They also said they would waive the $50 extra connection fee if we paid a "modem rental fee" -- even though we were using our own equipment (scam, anyone?). Livid, I cancelled our entire cable package and our digital voice -- but only AFTER confirming with two customer service reps that we'd be eligible for the $65/month rate for 1,000MB/download speed internet service. When I was agreeing to the terms, he told me he couldn't lock in the rate at the moment, but assured me I was eligible for it and I'd just need to .call back in 2 weeks and they could do it. Two weeks later, my new bill hit (for services I hadn't even received yet)... and it was over $100. I called them and told them that I was told I'd need to call back to get the promised $65/rate. They said it didn't exist, they didn't see anything in the notes, and the only way to get it was to get a mobile phone and service through them. BAIT AND SWITCH. The math they used to say that mobile was required for the deal I was promised didn't even add up -- so it was a lie. So many scams. So much bait-and-switch. So many rate hikes. So many pricing games. I'm done.

• Review fromYvette A

  Date: 04/17/2023

  1 star
  Xfinity used customer service that sounded like Asian to promote free cell phones. I was told the phone was free because I was getting their internet service for the first time. I told her I didn’t want a phone but she insisted. After a month a bill even though the line wasn’t activated. I tried sending back the phone they told me the 14 days had past and I cannot return it. I was then served with a collection letter for $480. Even though I tried several times to return the phone. I took the phone to a nearby store and the customer rep told me that he doesn’t understand because it’s still seal in the box. These people are corporate scammers.

• Review fromJoni H

  Date: 04/17/2023

  1 star
  I was a customer of Xfinity (Comcast) for years, when I bought a new phone through Xfinity Mobile, they sent me a broken phone, and I was never able to use, so I sent it back to get a full refund. Once they received the phone they charged me for a broken phone. They never returned my money, and I had to file a complaint though my bank and show proof of the communication and shipment of the phone. My bank reimbursed me, for the claim I filed. I ended my service with Xfinity in 2022 and had no outstanding paymnents/bills, I wanted never to speak or deal with this rotten company again. I started using another cell phone carrier and thought I could leave the Xfinity nightmare behind me. Each month since I ended my service with Xfinity, I have received billing statement reminders of a new monthly statement via email from my ex-carrier Xfinity, each month they charge for one line for $207.92. First off, who pays $207.92 for one phone line, this was not how much I paid when I was their customer. Second, I do not use their service, so why am I getting monthly billing statements. I have called Xfinity the first month I received this billing, they reversed the charge and said it would never happen again. This has happened three times since and each month I have to call xfinity to reverse the charges. Nobody likes calling these cell phone carriers, they transfer you to 5 different customer service representatives and your usually on the phone for 30-60 minutes average. Third, if I do not call, they automatically take $20.92 out of my bank account. Today I received another bill from Xfinity Mobile, however last month I had to change my banking info so they can no longer take my money, however now I am afraid they will try to send this to collections, if I do not call them yet again to reverse the charges for this month billing. I need help to make this nightmare with this company stop.

• Review fromDaniele K

  Date: 04/17/2023

  1 star
  I have been a Comcast customer for over one year now. I never had problems, until I recently moved to a new address. At first, they said my new address was definitely covered by their service and that making this change wouldn't be an issue at all. They scheduled it in their system, I got emails and accepted possible charges. On April 15, 2023 I finally moved and a Comcast technician visited my apartment about 30 minutes late, and opened many ports in the unit to see if any signal was coming from anywhere. The technician seemed to be lost, just shooting in the dark. After checking a bunch of ports, he finally told me there was no line signal coming from anywhere, therefore someone else would have to come an pull cables from the roof - This service would cost me $100. The technician then prepared to leave, and told me to call someone to schedule the second visit. Seeing I was having an incredible hard time to schedule it through the chat, he tried to call a special number, then called his supervisor next who advised him to leave the premises and tell me to schedule it for next day and someone would for sure help me on April 16, 2023. The technician almost left with the ports all open around my apartment, which I had to remind him to please close them all since there was no use for it at the time. I called Comcast, there was no available times on April 16, 2023 as the first technician said. Although I was very frustrated (since I work hybrid and I need the internet working), I accept their appointment for April 17, 2023 between 1-3 PM CDT. I rearranged my day, canceled other plans and no technician showed. I got three automated text messages from Comcast saying a technician was on their way. I got into a chat conversation with three different agents, they all said someone was going to arrive in thirty minutes. Nothing happened, no one showed up, no calls or apologies to say they at least tried to make it happen. I am beyond frustration.