Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

Review Details

• Review fromTiah D

  Date: 04/24/2023

  1 star
  We are having work done in our backyard that requires digging, so I contacted 811 to have all utility companies mark the utility lines. Comcast came out but didn't mark all of the lines. I was told by 811 that I needed to reach out to the company directly, if there were any issues. Needless to say, I contacted Comcast/Xfinity and Ive had 4 scheduled appointments in which no one has shown up. When I try to reach a supervisor, I'm told one will call me back and no one ever calls. When I asked to be transferred to one, I'm transferred to another agent (not a supervisor) in another department. All of my calls are sent to another country in which its hard for me to uderstnad what they are saying, and they don't understand me. To this day, the work has not been completed and I have yet to speak with a supervisor in the US.

• Review fromNancy B

  Date: 04/23/2023

  1 star
  I called 3 weeks ago to get cable/internet at my new construction home that I closed on 2 122 weeks ago. I had a tech come out and he said they needed to bury a line. It would take 25-48 hours. They were supposed to be there Friday between 10-12. No show, no call. I spent 2 hours and 26 minutes in a supervisor who just apologized, she stated my ticket was still open but they were running late. I called Saturday, they said it still said late. She said it would be best to reschedule. She tried to reschedule me for another 2 weeks. I have explaine several times that I work from home 2 days a week and I have to have internet. Could she please call and find out when they will be there. She said she couldn’t do that. I asked if they were Comcast employees or sub contractors, she stated Comcast. I said so as a supervisor on the biggest cable company in the world, you cannot contact an employee of Comcast to see where they are??? She said no. I have spent over 12 hours on the phone with them in the last 4 days. No resolution. Lots of “ promises” still can’t move in my new house that my first payment is due on in 2 weeks!!!! The customer service for this company is horrible. If I didn’t show or call for an appointment, I’d be fired!! I have ZERO expectations that they will be there tomorrow. ZERO.

• Review fromLacy D

  Date: 04/23/2023

  1 star
  Customers beware of one year contracts! I signed a one year contract and was told that I would receive a monthly $25 discount. One week after I signed the contract, my cable stopped working.
  After being on the phone for 20 minutes with someone, the service agent told me that for some reason my services were canceled and I needed to have it reactivated. When he sent me the confirmation email, it said that my bill would be $189. I told him that this was incorrect and that I just signed a contract that would give me a $25 discount. He assured me that there would be no change to my bill. After my cable was turned back on, I asked him again to be sure my bill would not go up. Rob, I'm sure this is not his real name, told me it was not a problem, the bill would remain the same. SURPRISE, SURPRISE, my bill went up. I called and spoke to someone else. This person told me that I would not be getting a $25 dollar discount, only a $5 discount. I was lied to by multiple people and would have never entered a one year contract for $5!!! I told her this, but she said that there was nothing she could do. Now, if I try to cancel I get stuck with an early termination fee. I have been a customer for over 20 years and this is how I was treated!!!!! My contract ends May 7. I will be switching to someone else.

• Review fromLaird B

  Date: 04/22/2023

  1 star
  Worst company ever... tried to get assistance with On Demand which just mysteriously stopped working and ended up getting conned into paying $149.99 to some foreign company called Global VTECH. Then got billed again for $149.99 from another company called Alliance Network. I will get this straightened out move right to Verizon... I'm done with Comcast/Xfinity.

• Review fromRobert W

  Date: 04/22/2023

  1 star
  This business cut my service, without any for warning, ( I have been a customer for over 10 yrs.) and when I called to get my service back, they pulled a bait-n-switch, and increased the price of my bill over 100%, from $21.00 to over $130.00 a month for less than half the channels that I had before, also the morning that they cut my service I received a e-mail from them stating that I had requested the end of my service, witch was a total, lie, when calling their agents, you will also get different stories depending on witch agent, that your talking to that day, this company cannot be trusted!!

• Review fromKathy G

  Date: 04/22/2023

  1 star
  I was sold on XFinity Mobile Service. I have had Comcast for years TV and Modem. Mobile service really sucks.My phone was never ported correctly. This meant no phone service had to use neighbors phone to call for help talk to a representive out of United States to help. This takes an hour or more time for assistance. The new phone for my husband arrived. I called customer service per directions in box. I was told to insert the card. I inserted it in phone backwards. Customer service said I had to bring it into San Rafeal. I am a 24/7 caregiver for my disabled husband. It took me months to get to store. They were shorthanded waited over 30 min for available person. Turned in modem while I was there. I needed a phone for tracking my husband when he went on scooter rides. His phone never worked would not take it back could not get the little card out. Rude service while I was there my husband had an emergency. Had to leave store and rep at counter no resolution cancelled service. They billed me every month for the phone I was told they are not set up to help disabled persons they cannot offer assistance for there phone service. Wow okay. I have ordered new services for my home and phone and internet all next week. Truth of the matter Comcast should help there customers we are paying them hell with wait times and holding. This company was different years ago I know I used to work for them more than 23 years ago. Now they dont care so time to dissconect and move on.

• Review fromJennifer F

  Date: 04/21/2023

  1 star
  We have been a customer of Xfinity for approximately 3 years. The monthly cost for our services is NOT inexpensive. We recently moved. When we contacted Xfinity 3 months ago to request transfer of our services (Cable, Internet and home security) to our new home we were told we would be charged a one-time technician fee of $100. However, one month after we moved we received the bill and found out that we had been overcharged for two $100 technician fees. I attempted to contact someone in their Customer Service dept (because you cannot resolve this via their CHAT, which they try to force you to use instead of speaking to someone). Their customer SUPPORT is the WORST!! Not only very difficult to get to a live person, they make matters worse because they cannot figure out their own billing. That is absolutely absurd, especially since they are a media communications company. I tried multiple times to get the issue resolved, including spending SEVERAL hours of my time trying to get through to an actual live agent. I did talk to 3 different individuals (on two different days of which I spent approximately 2 hours each day/call). Unfortunately, all 3 representatives provided very different explanations for why we were being overbilled. One of the reps even told me he had resolved the issue and told me the 'correct' amount of all fees owed, which I paid in full. Yet, I received another bill where they continued to overcharge me for the 2nd tech fee, that I should not have been charged for to begin with. And they charged me a late fee for their error! It's obvious this is not going to get resolved by Xfinity. Basically, they are taking advantage of their customers. Very deceptive and misleading business practices. And even though it is their system mistake (all 3 reps did say that); we will pay the $100 overcharged amount to avoid being charged another late fee. We will also cancel our services with them. Recommend their billing practices be reviewed/investigated.

• Review fromJohn M

  Date: 04/21/2023

  1 star
  Comcast Xfinity is the worst company i have ever dealt with in my Life. They offer contracts for a set payment amount then raise them whenever they feel like it and try to hold you into your contract.. there customer service department is the worst to deal with keep you on hold for hours and managers never can help just try to bully you into the new payment amounts and if you say your canceling your contract they tell you that they can charge you for the remaining amount of contract. by far the worst company i ever have dealt with in my life.

• Review fromSamantha G

  Date: 04/20/2023

  1 star
  Sales person lied to us about being able to pay off our phones early and have them unlocked. He also sold us phones with no physical sim ports when we told him we needed to be able to use a sim card. Ended up returning our phones and cancelling our service because what we were sold was not what we got. We had service from 11/15/22 to 1/31/23 and we were told we got a month free because they took a week to get our phones activated but yet when all was said and done I was out $340 for a month and a half of service. I gave up trying to get anymore money back because at this point I had spend nearly 13 hours on the phone with customer service trying to get everything straightened out. Also, signed up for internet which when I set up it did not work. After 3 days and 3 calls to customer service a tech was finally scheduled. A tech came out and found the lines needed to be reterminated and this fixed the issue. The tech said we would not be charged yet on our next bill there was a $100 charge so I had to call customer service again. My mother qualified for ACP and called Xfinity to enroll. They said it would take 1 or 2 bills for the discount to apply. This was November, in January still no discount so my mother went to the store where they said the discount is on there and should be on the next bill. Here it is April, still no discount. Called Xfinity and found out they never applied the credit and now my mother has to re-apply for the ACP since it has been over 3 months. In total I have spend over 17 hours on the phone with customer service. I have been lied to and given the run around. This is the worst experience I have ever had with a company.

• Review fromGeorge M

  Date: 04/20/2023

  1 star
  I been on leave had 2 surgeries for colon cancer and I wanted the service canceled because it's 2 months past due I can't afford to keep service because I'm not working. I was only paying for the mobile service because I had my own device. They said they can't cancel it while there is a past due amount on it. I'm like the phone is off any other carrier would cancel it easy without a problem. And while the phone is off and not in service they are still charging for additional months and phone service is not being used. And they keep trying to charge my card. I do not recommend xfinity mobile because they give you a hard time canceling mobile service and keep charging you for service when you not using them.