Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  5 Bellecor Dr New Castle, DE 19720-1763

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast Corporation

  14909 N Beck Rd Plymouth, MI 48170-2411

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  Comcast, Inc.

  23000 Eureka Rd Taylor, MI 48180-6039

Review Details

• Review fromLuis A

  Date: 05/01/2023

  1 star
  I being a comcast customer for over 20yrs a loyal customer and recent services sending a tech person to my house was totally poor. it happens every time we have issues; the tech shows not knowing what's the problem and don't have the equipment to correct the problem. I paid a lot for cable services for this type of poor services by Comcast/Xfinity. not sure what can be done hope some from customer services upper management reach-out  to us solved the problem.
  
  Luis & Elba

• Review fromMike P

  Date: 05/01/2023

  1 star
  Internet service is unreliable with consistent service outages throughout the month. Up to 2 to 4 per month. Also Xfinity provides a Bill Credit of $5 but customers are limited to only two credit requests. Thus leaving consumers to paying for services they’re not receiving. In my opinion I’m paying for service that not guaranteed nor reliable with zero accountability of Xfinity/Comcast.

• Review fromKaisha H

  Date: 04/29/2023

  1 star
  A Big Scam!!!! This company sucks!!! Please take your bank card off file.

• Review fromShirlanda M

  Date: 04/29/2023

  1 star
  This cable people literally steal money out of your accounts there is never any available to talk to I’ve called for 14 days straight left a 100 messages no one will return my call of my money. You people are literally thieves and your service sucks. And you have your poor employees lie to customers and they are rude.

• Review fromMartin P

  Date: 04/29/2023

  1 star
  Comcast are scammers and frauds. They steal from customers every single day. It is crazy that I've still been having problems with them for years since growing up as a kid and I'm surprised they have not gotten into huge trouble yet but what can you do against a monopoly business. Their reps will add services to your account without asking or to your knowledge so they can make a buck in sales. THAT IS FRAUD!!! I've even once ordered new service, a self install. I set it up and got it running in less than 5 min. Worked fine for 3 days, also the speed was not what I was paying for (another thing!). I signed up for 1 gig high speed for $80 a month. I'm getting 200 mb. Why am I paying $80 for a 1/5 of my speed. FALSE PRODUCT ADVERTISING!!!! Then all of a sudden my internet got completely shut off, Modem deactivated. They send a tech out acting like it's a problem on my end and there was zero issues on my side. I find out afterwards that they charged me $100 for a tech install. How is that a tech install when he's troubleshooting a problem? he's not installing anything if it's already BEEN installed. FRAUD!!!! SCAMMERS!!! I am absolutely and completely done with this garbage corp and I'm so happy we have other providers now like ATT and Verizon. I'll gladly go to them

• Review fromSheri T

  Date: 04/28/2023

  1 star
  Because we are moving out of the Comcast area, we decided to pay off our cell phones so we could take them with us when we move. The service person at the Xfinity store asked if we wanted our cell phones unlocked, which we said, “yes.” My husband’s cell phone was unlocked within an hour, but my cell phone was not. After ten days and calling many Xfinity customer service people and hearing many false promises that my phone would be unlocked on a certain date and time, my phone is still locked and no one helps or calls back as they have promised. We feel like they took our money for our cell phones and now my phone is being held hostage. They said Apple had to unlock my phone, even though Xfinity unlocked my husband’s phone. Apple said they cannot unlock my phone that the service provider, Xfinity, must do that. When Apple asked Xfinity why they couldn’t unlock my phone, they had no answer. Xfinity’s customer service people in the Phillipines just keep reading from their response book. They are of no help. Tomorrow will be Day 10 and Xfinity starts billing us more for our cell phone service, even though we can’t use our phones and want to move our phones to a new service provider in our new home location. We have lost all hope and feel stuck with cell phones we now own, but cannot take to another cell provider because one of them is still locked and on top of all that, we will now be charged more money by Xfinity for cell service that should have been canceled days ago if we had been able have our phones unlocked so we could to go with another provider. Xfinity/Comcast is a horrible company to deal with! Stay away!

• Review fromBen D

  Date: 04/28/2023

  1 star
  It is now 2:30pm, and out internet/TV/ and Landline phone are all down since 8am. If we need to call 911 we can't even do that because Comcast landlines go through Comcast Internet.
  There is a "reported" outage in our area, however when you call Comcasts customer service, they auto hang up on you, and if you try doing online chat, it doesn't allow you to talk to an actual human being to get any kind of update or any ETA.
  This is beyond unacceptable. There's absolutely no reason why multi-billion dollar corporation can't have redundant Internet lines, or at the very least offer a public WiFi we can all use while "maintenance" is being done. I have no idea why they would schedule maintenance of this kind during a work day inside the hours of 9-5... It's standard business practice in the IT world to do this level of maintenance during off hours or the weekend.

• Review fromDa B

  Date: 04/28/2023

  1 star
  I called Comcast on March 29, 2023 to cancel service at the old address and set up install at new address and an appt was set up for April 28th 8am - 10am since that was the only morning I had available. I sat here until 11:50am and no tech came. I immediately called Comcast to report no tech came. This man said I had no install appt. I said yes I did, and it shows on my phone log that I called. Hecsaud he coukd set up a later appt and I explained that I have to be out of the old place by today or I won't get my settlement. He went on about a new program where I wouldn't have to pay the $9.95 per month. I said I don't care about the $9.95 per month, I care about your techs not showing up. He had already verified my name and they had this new address in their system, and they would not have that info unless I had an appt because I use a PO Box for everything and nobody else has this address. He transferred me and this woman also claimed I did not have an appt. I said yes I do, on March 29th, 2023 I spoke with Comcast for 17.55 minutes to cancel service at old address and she went on about getting me a new appt. I advised her that I have to be out of the old address today or I don't get my $75,000 settlement. She didn't care, she just wanted to set up another appt so they can screw with my schedule again. This company is incompetent and they blatantly lie about scheduled appts not being on the books. Look at my attached phone log. It clearly shows I spoke with Comcast for 17.55 minutes. They do not care about their customers, they basically kept calling me a liar about scheduling an install. But my phone log proves it.

• Review fromThomas C

  Date: 04/26/2023

  1 star
  For the last few months I’ve had spotty internet service to none at all some times. After Xfinity came on site a few times I was talked into buying your new modem approximately a month ago. It was delivered. It worked for a day or two. A tech had to come out. Cost me $100. Worked for 2+weeks. Stopped working. I called spoke to chats.
  A rep fixed my issue over the phone in two minutes saying it somehow removed itself from inventory.
  Two days later it stopped working. Endless chats and calls. Promised a new one over nighted last night.because someone it’s old and removed itself from inventory again when it’s brand new.
  Today it was not here. Spoke with chat. Spoke via phone. Was told it would be sent out today and hasn’t been sent out yet. I resquested to speak with manager. Waited on hold for over 20 minutes to be told I’d receive a call back.
  At approximately 1037 pm I receive a phone call. That’s three hours later. I answer and no one speaks. So I’m going to assume that’s you manager who didn’t even bother to retry and call. So here I am in chat trying to get this modem reordered on the priority basis I keep getting promised. I’m blowing through data in my phone.

• Review fromAudrie M

  Date: 04/26/2023

  1 star
  I have been a customer for almost 10 years and I’m the last few months have had their billing system charge me the wrong amount. I was charged over $180 that I have the bank statement for the charge and customer support that took me several days and well over 30 minutes on hold each time to actually get to a agent to try to get fixed it has now been over a month and the problem is still now fixed and they are trying to charge me double what I should owe them because according to their system they returned the payment. Well XFINITY/comcast according to my bank statement you charged and took a payment of 181.29 from my checking account which was processed and COMPLETED on March 2nd of this year. I am appalled and as someone who lives paycheck to paycheck because I do not have a random $181 dollars laying around like your millionaire CEO does. I am more than happy to provide my bank statement as proof of this. Way to loose several accounts from a loyal customer and from the looks of the reviews on BBB it looks like I am not the only with customer service issues recently.