Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

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  Comcast Corporation

  6095 Wall St Sterling Heights, MI 48312-1075

Review Details

• Review fromJerald A

  Date: 05/09/2023

  1 star
  My systems has been crashing for over 2 weeks leaving me without service for days and I’m having to go to local coffee shops to work and take off work. I keep getting told it’s my box’s when it’s not bc technicians have came to my house and literally changed nothing saying it was an error in Xfinity side of things. I’ve not been given adequate compensation either for my trouble and yet today again my system is down AGAIN after yet another tech visit. This is ridiculous.

• Review fromGretchen S

  Date: 05/07/2023

  1 star
  Xfinity Comcast is the main provider of high speed internet for the Pacific Northwest area within which I live. Hence there are very few outside options for residents like me living in this area. One might assume the number of customers to be quite high, given so few options available for internet access.
  
  Well, it would also seem reasonable for Xfinity to make the service they provide be of the best possible quality, given they have such a large share of the market. Nevertheless, the reliability of the internet service they provide is extremely low. To give an idea of what I define as "unreliable" . . . Out of 7 nights a week, only two can be said as functioning. The other five nights are filled with efforts to reboot etc hoping to get a signal to stay steadily on longer than 15 minutes without dropping out.
  Reporting the problem only returns information that all is functioning in the neighborhood and if you schedule an appointment for someone to check the cable lines, you only get a flood of texts and calls from an automated follow-up system saying to there's been a solution found within the neighborhood (which contradicts their outage map's previous claim that there was no problems).
  
  Xfinity Comcast does not in any way meet what most professionals would consider best practices.

• Review fromStephanie P

  Date: 05/07/2023

  1 star
  The service is crap. They charge $187 for 800 mbps and 185+channel. The Xfinity app is always updating, buffering and just really unenjoyable. Constant internet problem. Went into the store got new equipment and it didn’t help. When calling to discuss this, and wanting to turn off the cable package and keep internet,They transferred me 3 times and then hung up on me. After calling back I just cancel all services. Then on top I’m charged a contract disconnect fee for early termination even though they couldn’t provide the goods and services in the contract.

• Review fromNathan W

  Date: 05/06/2023

  1 star
  If I could leave a negative start I would. The actual internet from this company is good. They have horrible customer service and seem to be flat out greedy. I picked up a new modem/router from their store. It wasn't working properly, so a tech came out and switched it out. They tried to charge me 100 dollars for the tech coming out. ( which wouldn't have been needed if they wouldn't have given me faulty equipment to begin with. )
  They have also over-drafted my bank account.
  Failed to return phone calls
  I've waited on the phone for 30 minutes waiting on supervisor, it just rang and rang. I finally just hung up.
  Automated systems have hung up on my multiple times.
  
  The list goes on, I'm tired of typing, You get the idea by now.
  

• Review fromAlma E

  Date: 05/06/2023

  1 star
  Xfinity is the worst. They charged me for phones I don't have and for services I never received. I'm on the phone for LITERALLY HOURS, trying to get through to someone. Then, when I finally get through, no one knows what is going on and they're completely incoherent to the situation. Xfinity lacks basic communication and customer service-- the two most important things needed to run a successful business. Who is going to compensate me for my time on the phone and running back and forth to Xfinity? Also, the physical stores are a joke! Why have a physical store if everyone in there is a glorified doorman? They tell you to call the phone number provided and that's it-- no action or even motivation from anyone to help. Xfinity WAS the leading company for internet and cable but now, there are so many other providers to go through so DON'T WASTE YOUR MONEY or time here. Xfinity is simply not worth it and it breaks my heart because Xfinity was a good company. Whatever happened to real people?

• Review fromAlonso V

  Date: 05/06/2023

  1 star
  I've already reported this to FCC. But I'm so tired of upgrading to 800 mpbs and getting 400 mpbs 90% of the time. Moreover, you never know how much you are going to pay month to month it's never consistent.

• Review fromSarina E.

  Date: 05/05/2023

  1 star
  URGENT
  5/5/2023
  I can see here that I do join thousand of unsatisfied customers complaining about the sh service not rendered by Comcast. Yes I am not the only one.
  That mediocre communication company is the worst in USA. I tried 3 times to schedule an appointment for the technician to come and install the equipment and he never either showed up or call me upon arrival at the designated mailing address to let me know that he was there. The company which hired Philippines citizens in order to save money had wrongly recorded my contact information. A real fiasco/calamity of service! Those employees do not speak/understand well English and keep repeating same thing over and over as a parrot.
  For days and days I was glued on the phone talking to thousand of workers/supervisors and nothing helped neither Kevin, Jorge, Shawn, Monica, Robert (Resolutions dept. ha, ha, ha!!!) or Marge etc etc and the thousand of hours l wasted on the phone and waiting for that ignorant/inefficient/incompetent technician to show up. It has been 2 months believe it or not! Today ONE OF MY LAST CALLS was with Marge to cancel my accounts (me and my tenant) never concretized in real. THE TECHNICIAN NEVER SHOWED UP AT THE SCHEDULED DATE AND TIME TO PERFORM THE INSTALLATION NOT ONCE NOT TWICE AND NOT THRICE. Enough! I won't recommend that sh company to my worst enemies.

• Review fromPaula M

  Date: 05/05/2023

  1 star
  called comcast 4.24.23 to upgrade tv to 185 channels and down grade internet to 400. Spoke to Happiness who said she could assist me. I asked if this is done in real time. She said yes. She processed the request and said the price would be $250.00 with all taxes etc. All was fine. Today 5.5.23 I go to an upgraded channel which states I need a subscription to view. I call comcast almost impossible to get a person. After 20 I get Sean and tell him the issue. After 20 minutes he tells me there was a cancel log for my upgrade entered on 5.4.23. This is without my knowledge or permission. Why and who did this, Sean states he doesn't know. After serveral attempts and 20 minutes to reinstate the call is disconnected! I call again and get May who says she can reinstate but the cost is $313.00! Try the internet. I get on the internet the exact package I want is $183.95 but only for new customers. I believe they didn't want to honor the $250.00 and canceled the order. Terrible treatmen

• Review fromJames M

  Date: 05/05/2023

  1 star
  Last year I received a Galaxy A13 5G Mobile phone from Xfinity Comcast and did not request it nor did I know why they sent it. Maybe they were trying to recruit business. Just yesterday (5/4/23), I went to a nearby Xfinity Comcast store to return it. They told me they couldn't accept and would have to call Customer Service. I literally spoke to 4 agents: Lu, Elena, Fred and Tina and they all said that it was policy that the product had to be returned in 14 days. I told them that I was unaware of that since they did not explain what I had to do. It was their negligence in not informing me of what I should do with the phone and their 14 day return policy..
  This week I received a Credit Collection Service bill saying I had to pay $268.69 for the cell phone that I never used. Yet they wouldn't let me return it. I was literally their way or the highway. I told them that I refused to pay it because they gave me no recourse. All I want if for them to send me the Fed Ex postage label so that I can return the cell phone. To show you how unreasonable they are because they have a monopoly, I told them that I was willing to change my TMobile cell phone account to Xfinity Comcast Mobile so I wouldn't have to pay the bill. And they still said I had to pay the $268.69. Their monopoly is a violation of federal regulations, and they need to be curtailed. They also need to send me the Fed Ex postage label so I can return the mobile phone.

• Review fromMarina S

  Date: 05/05/2023

  1 star
  I've been a customer for 8 years, but recently I discovered that I we have internet connection for just a few hours a day. There is no way to get any tech help, so when decided cancelling the account...it's almost impossible to get your money back. I came into the store and they told me that I have to call the customer service...it's almost impossible to call them...it had taken 20 minutes to reach a live person...then I was told that those money will be refunded to the original method of payment...but it's been a week and I still haven't received it. Now when I try calling them, since I no longer have an account with them, I can't reach them. This company use fraudulent practices.