Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

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  Comcast Cable

  5729 W Denneys Rd Dover, DE 19904-1365

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

Review Details

• Review fromNaitiana R

  Date: 08/11/2023

  1 star
  I had Xfinity for over 5 years and even moved my phone services. Trying to get to a live person is a hassle. The automatic system repeats itself and will not connect you to a "Live agent". I tried calling multiple times due to my internet service being down.
  

• Review fromSandra D

  Date: 08/11/2023

  1 star
  I have been in my home 30 years - Comcast was good until Xfinity was brought into the company. My 3 TVs are freezing up - sound going out - screen going black. My box in the dining room does NOT work. I have paid for SERVICE for 30 years and have been complaining about the TV issue since May - its now August. The rep just called me and denied me a service call - told me to go to an Xfinity store - ARE THEY PAYING ME FOR MY TIME AND GAS? I pay for service and am being DENIED service. Everyone needs to contact the Attorney General or whoever would oversee Comcast business and report this - ITS UNACCEPTABLE. We the customers keep them in business.

• Review fromSabrina C

  Date: 08/11/2023

  1 star
  I'm currently shopping around for a new Cable/Internet provider. I had multiple televisions in my home (living room, den, bedrooms). During the last service call to fix a pixelation problem, the service technician disconnected ALL of my tv jacks except for the living room television. I have made at least 5 telephone calls to Comcast during the past week trying to get them out to fix what THEY broke. Getting to an actual person at Comcast is all but impossible. The automated system gets stuck in a loop and won't put the call through. When I was finally lucky enough to get through to a service representative, they go through the whole reboot the system, check for errors, unplug/plug the boxes, etc. After doing that for 30 minutes, they finally will schedule a technician to come to the house. The problem is that the technical department keeps canceling the appointments without talking to me first. Their system shows the cable is working, therefore, there is no need for a service call as far as they are concerned. Then I have to start all over again...and again.. They caused the problem, but they won't listen and refuse to come and fix the problem that THEY caused. I pay far too much money to xfinity to be treated like this. The automated system is a NIGHTMARE, the service technicians when you can finally speak to them don't listen, and the service department cancels appointments without verifying with the customer that the problem has been fixed. Comcast Xfinity is probably the WORST company that I have EVER done business with in my life. If I could give less than a 1 star rating, I would.

• Review fromToniece A

  Date: 08/10/2023

  1 star
  Unbelievable that in Lynwood I have had nightmare service. Constantly having outages. But alarming that I am trying to explain possible security issues that at 1am an after my Comcast account is going down. My devices are going down offline. Which means I have no access to my equipment which is odd. I can’t sign into the account application. I am literally kicked out of everything for periods of time. And I am concerned that someone has access to my ring cameras my alarms. And I have no idea why this just started only a month ago. The constant phone calls is ridiculous. I called this past week and their own employee confirmed my suspicions. She said she had an eero like me. And she has never had any of these issues. She said that this is internal issue. She said someone is pushing my equipment offline. She said herself that she doesn’t get kicked out like I am not being able to access my own equipment. I have no idea why there other employees don’t care. And this is causing issues with of course my employment. I am paying for a service that is not working. And possibly in the hands of who knows. I feel like there security department team is so passive. All they do is system restarts. I said to the lady today. I literally live like 6 houses down from a Comcast employee I see there van. I highly doubt they have no service like me. Based on their employees reactions when they review my account they have absolutely no clue as to what is going on with my account. Which confirms more sense as to why is to it’s been a hacked possibly? I keep asking I keep asking is my account secure? I don’t believe it is. Please read and review this.

• Review fromRebekah T

  Date: 08/10/2023

  1 star
  Their customer service is a joke. Not one person has a clue as to what they are doing. I've had multiple problems with their cable and mobile services. I've spent hours upon hours on the phone with them and accomplished absolutely nothing. They will say anything to get you off the phone. I have been outright lied to on a recorded line multiple times. I have since switched to Verizon and couldn't be happier. I will NEVER be an xfinity customer again.

• Review fromwesley C

  Date: 08/10/2023

  1 star
  I signed up for Xifinity mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

• Review fromThomas P

  Date: 08/09/2023

  1 star
  So my internet drops. Not even 2 months with them and its downhill. First they try to sell me their cell phone service.... ok sure possibly appealing. But then they send me their modem, which I never asked for to begin with. Tried to return it. They said open the box, label is included.... It wasn't. They UPS me 2 labels. I attach them to the box. UPS comes back and gives me one of the labels. Shaking his head, turns out they sent me 2 DIFFERENT labels for a single boxed modem. Then I get my bill few days later. They charge me $100 for professional install. No one professionally installed jack. Chat support supposedly fixed it, but didn't. Another upper level agent said they didn't but he would fix it. Now today I lose internet and I call to find out wth is going on, and the guy tries to tell me the software on my modem is outdated, and he had to send a booster signal to my line to get it running again, and also my bill is past due to $82 and thats why I lost internet.
  I explained to him my bill with screenshot is not due until 8/10 and I have autopay on. He proceeds to tell me my account is flagged and thats why. Followed by me being the most disgusting person he ever spoken with. Yes I was upset, pissed off. I work from home, and don't need this drama. I did have some profane but none directed to him personally only factual. None of that however gives them the right to lie to me and try to give false reasons for the internet to drop and try to con me into my bill being the problem or that my software on my modem is outdated. Especially after confirming my internet worked and I don't need theirs to be rented, and this magical booster signal that doesn't exist fixed my problem.
  I prefer honesty of poor excuses and lies about my account and billing. Facts don't have emotions and feelings. Facts are facts. Period. 7:26pm EST call occurred at 30 minutes

• Review fromRachel W

  Date: 08/09/2023

  1 star
  I think the recent string of one star reviews says it all, but let me add our own experience.
  
  Long story short, Xfinity was not able to finish the install of our services.
  
  They claimed a contractor was needed to run a new line from our townhome to the cable. Two days later they claimed someone would be at our place by 9 - 11 am. No one showed up by 11 so we called and were told that they were running behind. So we waited another two hours and called back. Then we were told that the contractor never showed up to work today and they lied to us saying he was on his way.
  
  xfininity has no direct contacts with their contractors, admitted that their people caused the issue in the first place by scheduling on behalf of the contractors when they weren’t supposed to, and essentially told us that they would keep scheduling and rescheduling appointments until the contractors decide to take them. (They also explained and re-explained this process a thousand times like we were idiots. We’re not, we’re just struggling to understand the idiotic process).
  
  To top it off, we were told not to worry because we won’t be charged for the days we haven’t had service as “compensation.” (That’s not compensation, it’s just legal). They told us it’s not our fault but they’re also not going to fix it and that they’ll follow up with us, but they won’t, because they haven’t yet.
  
  In sum, terrible, disorganized, company. Lies to customers. Ill-trained and rude customer service. It is gaslighting to the extreme. You’d be better off with any other company or going to a coffee shop for internet (at least you’ll get a drink out of it).

• Review frommike C

  Date: 08/09/2023

  1 star
  Re: Xfinity Mobile Promotion
  My name is Michael C
  Xfinity Mobile Ac# 1001-460-085
  
  I bought into an iPhone 14 Max Pro
  Xfinity Mobile Promotion sometime in
  September 2022.
  
  In previous years, on four different times
  I have always paid off the device
  within a year with additional payments .
  
  Until this year 2023
  On August 3, 2023
  I spoke to an Xfinity Mobile Customer Service Rep
  My question was “will there be a penalty for additional device payments?” He said “No”.
  
  So I made a $183.26 payment only to realize that it was not so.
  I think the communication should just call it a “penalty”.
  Not just “MAY reduce” or “MAY affect”.
  
  So the issue is:
  Now I want the $186.26 payment reversed and I’m being told NO.
  It cannot be reversed.
  ??

• Review fromMatthew S

  Date: 08/08/2023

  1 star
  Recently I lost power to my house from a bad storm, including my internet from Xfinity. Well when power was fixed, Xfinity texted me saying internet at my house was restored. Problem was it is not working. A tree took out the cables outside, they had a technician in the area as I saw him drive by my house several times. I tried to go online to report it to no avail. I had to call several times to get someone to come out.. Xfinity failed on multiple spots, first their employee drove by several times and did nothing and claimed it was fixed. They make reporting an outage a pain, and dismiss your concerns. It was not their fault for loss of service; however, their incompetence to not resolve the issue is on them. Awful company.