Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  5 Bellecor Dr New Castle, DE 19720-1763

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

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  Comcast Corporation

  14909 N Beck Rd Plymouth, MI 48170-2411

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

Review Details

• Review fromRaven G

  Date: 08/22/2023

  1 star
  Don't ever get them if you can avoid it. I spent more than 4.5 hours on the phone just trying to get my cable set up. They couldn't even do that right. They send all their calls overseas, they have people that have no idea what they are doing. They couldnt even get my channel line up right, even after speakingvwith a supervisor for 2 hours he still couldnt get my channels correct. My fees kept changing, I guess they dont have set rates depends on who you talk to they can charge you whatever. I had never been so frustrated in all of my life I would literally cry out of frustration. The cable service sucks my service glitches out and I lose all my channels then they re-rack and go to a completely different channel than I was watching. I hate xfinity and will either just stream or try to get dish

• Review fromPamela M

  Date: 08/22/2023

  1 star
  There are no negative star ratings to pick.
  Have called over and over to resolve billing charges and finally got through to an agent, had plan changed. Within two days they changed the plan with no notification and continued to over charge. Called again and after several attempts got through to an actual person who updated the billing and gave a one time credit, but now the bill has gone back to the original charges. Paying over $110.00 monthly and when trying to resolve again, keep getting automated answers. What a pain. Have emails stating what the charges are to be and still over charged.

• Review fromHanoi C

  Date: 08/21/2023

  1 star
  Xfinity Mobile is the worst service I ever had. They are bad even to cancel.

• Review fromMELINDA a

  Date: 08/21/2023

  1 star
  I contacted Comcast 10.2021 to discuss video surveillance cameras for my apartment building in East Point, Ga. I was paying just over 500 for Internet and cable and wanted to add cameras to two buildings. I was told by the Salesman (Glenn Thomas) that the cameras would be installed on each building and the service would require two keypads one in the 1901.7 office and one in 1903 basement. I never got key pads for the security system. I was told by his sales manager in the commercial dept. that the accounts were set up wrong before I bought the building and they would be converted to commercial. The changes to the account would net a better rate and they would absorb the cost of the cameras. She said that I would need to add a modem as well. Their modems didn't cover what I need them to so I had to buy a 5g modem from Netgear to get the service to work. I agreed to a 2 year contract and have been going back and forth since I noticed my bills were over double what they should be. I was told my service would be about 1000./mo and they are over 2000/mo. Every time I reach out to Glenn or Ms Rodriguez no results. They Last email I sent was to Paul Casola (Ms Rodriguez supervisor). I never heard a word from him. I reached out again and thought I had it resolved and they were to follow up and call me back again no call. I expected to be out of pocket for around 17,000 and I have paid 46,999 and of my contract start date.
  I called today and I am told they no longer offer cameras. This has been a nightmare. I went from two accounts to 8 accounts when I was understanding I was to have 4 accounts.
  I call and they pass me around like a bad cold. My only option is to cancel my services and write off then 30,000 loss. WHAT A RIP OFF.

• Review fromMeka D

  Date: 08/21/2023

  1 star
  Worst customer service ever!!! Everyone is trained to lie and not assist the customers.

• Review fromRebecca D

  Date: 08/21/2023

  1 star
  I would give them less than one star if I could. Im on DAY 7 of NO WORKING MOBILE PHONE. I have called over 11 times- the info they have in my account is WRONG and they wont fix it- they listed my transfer number wrong as well! I have heard the following excuses over the past couple of days why they could not help me
  - i have to pay my balance in full before speaking with customer s\service ( I had a ZERO balance which after i brought to their attention, the second excuse was- i did not provide them with sufficient info to validate i a m the account holder. After i disputed this and gave them any and all info they needed, the next excuse was VERIZON had the wrong number on file (huh?), then it was i had to go to the nearest retailer store- which i did just to h=get turned away stating nothing they can do now that's in in activation, then once i called back was told i had to wait 30 DAYS for my phone to work DESPITE i had already paid for the phone and plan IN FULL . TERRIBLE< LAZY CUSTOMER SERVICE . I WOULD LEAVE IF THEY WERENT A MONOPOLIZING COMAPINY IN MY AREA

• Review fromJason A

  Date: 08/20/2023

  1 star
  I transferred service can’t speak with anyone I call to be placed on hold then reps just hang up call back sit on hold then phone just disconnects no help at all but want your money

• Review fromToniece A

  Date: 08/20/2023

  1 star
  Unbelievable that I have to say that it seems odd that I have a Comcast mobile app. But at different times of the day and night especially during the late am I noticed I was being kicked off the application. And having no access to my devices. So I started calling of course and was not getting any response. I said can you please document my calls. Make sure my account is protected. Then I said please remove the hotspot do something. What is going on? Does anyone know why I am getting pushed out of my own account for hours? This is strange? Then I called and their employee said no you have same equipment I have. She said that is internal. An employee is doing that. I said okay wow. That makes sense because I have no access to the website or anything. I can’t get Comcast to fix this issue or admit that it is them. I will write to the attorney general as well.

• Review fromDomingo C

  Date: 08/20/2023

  1 star
  I was told my ACP was added multiple times but still had to pay. They promised me I would not have to pay ANYTHING. will definitely consider switching. My account number is **** **** **** **** . And my Application ID ************ 

• Review fromBrad B

  Date: 08/20/2023

  1 star
  I ordered Xfinity home internet. Xfinity mailed me a modem and an additional device for streaming TV, which I did not order. I noticed a TV streaming charge on my first Xfinity bill and called the Xfinity support line. They mentioned the TV streaming box was promotional and they tried to sell me on using it. I clearly stated I didn't order it and didn't want it and I was shocked that they would charge me for it and send it to me unsolicited. Xfinity comped me the money that they charged me and I mailed TV streaming device back to Xfinity. Recently, I moved and Xfinity continuously calls me and asks for their TV streaming device, claiming they did not receive it. I mailed their TV streaming device back to them years ago.
  
  At this point, Xfinity is calling or texting me at least once a week. In my opinion, this is a form of extortion. They sent me a device they knew I did not order, started charging me for it without me placing an order, and now they are trying to get me to pay for it by claiming they never received it. I compare this to any other company sending an unsolicited item, charging the customer for the unsolicited item, and then charging the customer when they didn't receive it.