Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted 2 rebates in July and was told I would receive them in 6-8 weeks. I never got them. I reached out to P&G and they said “You will need to reach out to the card issuer for further assistance. This offer has closed. ************************”. I tried to email them and I got a return email saying it was blocked. I forwarded the email to the representative and no response.
  
  Reference ID
  ******************
  
  Reference ID
  ******************
  
  email reference number ********

  

  Business Response

  Date: 10/06/2023

  Thank you for contacting Procter & Gamble and BBB. In order to assist you we need you to provide your address and daytime phone number. We need this information to research and respond to your concerns. Without this information we are unable to proceed further. Thank you in advance for your response.  

  Customer Answer

  Date: 10/06/2023

  Ok, thank you 

  

  Business Response

  Date: 10/10/2023

  We're sorry to hear of your disappointment with P&G Rebates and we'll be happy to research this with the Promotions Team that handles these. We appreciate you providing your information, but could you please reply with the city and zip code the submission was submitted with, we'll need this to provide to our Promotions Team.

  We look forward to hearing back from you.

   

  

  Business Response

  Date: 10/17/2023

  Thank you for providing you address and again, we're sorry for your disappointment. We are waiting to hear back from the Promotions Team since they handled rebates, we'll be in touch when we have more information.

  We appreciate your patience. 

  Customer Answer

  Date: 10/18/2023

  Ok, thank you 
  

  

  Business Response

  Date: 10/25/2023

  Thank you for reaching out to the Better Business Bureau regarding P&G Rebates.  We appreciate your use of P&G products and are sorry to hear of your experience. The team that handles our promotions advised that they reached out to the bank who issued the debit cards and they confirmed both cards were used in full 8/6/2023. If you or someone in your household, did not use the card, please contact the bank that issues the cards on our behalf to file a dispute.  You can reach them directly at  ###-###-####.

  We wish you the best. 

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fixodent product does not work. I have tried all of the different types of denture product from this brand and it doesn’t help keep my dentures in. All it does is make my mouth and dentures slimy.

  

  Business Response

  Date: 10/04/2023

  Thank you for contacting the Better Business Bureau (BBB) and Fixodent.
  
   We are very sorry to hear that the Fixodent products you have tried did not provide the hold you were expecting. Please look for email with further details about how we can assist.
  
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********

   

  Please see attached, 

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ****** I placed the order for whiteing strips with led light with overnight shipping, it's going on 4 business days and I still do not have my product. I would like a refund!

  

  Business Response

  Date: 10/03/2023

  Thank you for contacting the Better Business Bureau (BBB) and crest.
  
  We are very sorry to hear that you did not receive your order when expected. Please look for an email from our Crest team, with further details about how we can assist.

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Company is disregarding an answer. They should be able to provide a answer here.
  Regards,
  
  
  
  ***** ******
  

  

  Business Response

  Date: 10/09/2023

  Thank you for responding, please see the attached email that was sent to you from our team. If you would like to provide the tracking for the return as stated in the attached, we'll be happy to keep an eye out for the return.

  Kind regards.

   

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a very long letter with lots of photos to the PG company and received a letter back asking to package the item and send it to them, the item that was damaged was my washing machine which I can not take apart, I have been waiting for a response to another letter I sent and there has been none. The reference code they provided me is ********.

  

  Business Response

  Date: 09/29/2023

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  We're sorry to hear about this experience and for any confusion. We had sent you a return bundle back in October, that requested information and the actual Tide bottle for evaluation, however we have not received it back. To continue the claim, what is requested for physical evaluation is the Tide bottle that was involved, repair estimates for the top panel, and printed photos. If you choose not to send printed photos we can attempt to use the ones that were emailed but cannot guarantee that we would not need to request printed photos as a later date. If you need another bundle, please let us know and we'd be happy to send another one.
  
  "Please send the repair/replacement estimates for the top panel of the washing machine (we do require two (2) repair/replacement estimates from separate companies for comparison), twelve (12) printed photos showing the damage at different angles (you can include the film processing receipt), the completed paperwork, and the Tide bottle involved. Please know this does not mean the claim will be paid but a willingness to do a more in-depth review.
  
  If your items are too large to fit in the mailing materials we provide, you can affix the mailing label to a larger envelope/bag/box/parcel. Although our mailing label covers shipping, we suggest adding tracking and guaranteed delivery because we're not liable for lost or misdirected mail."
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please STOP using car honking sounds in your radio ads! This is unsafe and unnecessary.

  

  Business Response

  Date: 09/28/2023

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We appreciate you taking the time to share your feedback regarding our advertising. We will be sure to pass it on to the appropriate team. However, we would like to confirm which product the advertisement was for. This will ensure that your feedback is passed to the correct team. We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Braun shaver ****** through ****** on March 13, 2022. A couple of days ago, it malfunctioned and I can no longer turn it on. I called customer service today and spoke to Mindy, who confirmed it needed repair and was covered by the 2 year warranty. She told me to send the shaver in for repair and that I would eventually receive the repaired shaver. I told her that was unacceptable as this is a product I use daily and that I was going to be out of town part of next week. I requested that a replacement be sent immediately and she denied my request.
  
  I request either that a replacement be sent for delivery within 3 days or a refund of $100 so I can obtain a replacement product directly.

  

  Business Response

  Date: 09/25/2023

  Thank you for reaching out to the Better Business Bureau and Braun. We’re sorry to hear about your experience, and your disappointment with our policies.
  
  Please know, we try to be fair to all consumers, therefore we are unable to make an exception for some consumers and not all consumers. As such, the unit  will have to be sent in to our service center for repairs per the stipulations of our 2-year Service Warranty.  However, to assist with shaving while the shaver is at our service center, we will be sending you a mobile shaver. Please allow 7-10 business days for this to arrive, once you receive it, you can then send your shaver and a copy of the receipt to the Service Center.
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *********
  

  Customer Answer

  Date: 09/25/2023

  Company refuses to meet my needs, so I'm throwing the defective product in the trash and have purchased a competitor's product.

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Ivory 24 Hour Gentle Deodorant Scent of Coconut for our 2 week vacation. I may as well have worn no deodorant at all! It was worthless and a waste of money. And being on vacation it made it worse. I had no place to buy any other kind of deodorant. I would like a refund.

  

  Business Response

  Date: 10/02/2023

  Thank you for reaching out to the Better Business Bureau and our Ivory team directly. Below is the most recent email to you which we sent 9.29.23.

  Kind regards.

   

  Thank you for replying to let us know the product didn't protect against odor, it's helpful for us to know specifically if you were disappointed in odor control or sweat control when using Ivory.  I'm sorry to hear you didn't get the odor protection you expected when using Ivory Deodorant. We've reported this with the rest of our team, would like to provide some information, and a refund for the purchase.  
  
  As you may know, the level of odor protection depends on your body chemistry.  In addition, changes in diet, stress, and activity level may affect the performance of the product.  It may help to understand odor is caused by bacteria in the presence of sweat.  While deodorant only products like Ivory help reduce bacteria, they don't reduce sweat.  For some people, deodorants are enough to stop odor.  For others, the need is to reduce BOTH bacteria and sweat which is what antiperspirants do.  If you find that a deodorant-only product isn't working, particularly if you are used to using an antiperspirant, you may need to continue to use antiperspirant, at least occasionally, to get the protection you want. We would recommend one of our Secret antiperspirant/deodorants. 
  
  Also, when switching product in our testing, we've found that for many people, it can take up to two weeks for Ivory to start working well for them.  It's particularly true if you're switching from an antiperspirant to Ivory Deodorant.  This is because your body often needs time to adjust from the ingredients that have been built up as a result of the more traditional antiperspirant.  
  
  Here are some other tips to help increase the effectiveness of Ivory Deodorant:
  Apply it every morning to dry, clean underarms.  If you shower in the evening, apply after you shower as well.  
  Apply 2-3 swipes under each arm and ensure that the deodorant has applied evenly.
  Reapply during the first few weeks, as necessary, while the transition is happening.  
  Please remember that the longer you use Ivory Deodorant, the better it will be at preventing odors.
  Please look for a refund for $6 via prepaid debit card to arrive in 7-10 business days and be sure to reach out anytime!

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MEET ALL REQUIREMENTS TO QUALIFY FOR THIS GAIN LAUNDRY REBATE I PURCHASE AT COSTCO WHOLESALE OVER $30 IN P&G LAUNDRY PRODUCTS AND I EXPECT MY PREPAID CARD SOON

  

  Business Response

  Date: 09/27/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Procter & Gamble(P&G).
  
  We're sorry to hear about this experience involving the
  Back to School Rebate. While we do not handle the rebate directly, we did reach
  out to our rebate team. The reason your submission was denied was because
  Costco was not a participating retailer, please know  going forward, it is important to verify your entry qualifies under all requirements; however, we’d still like to help.
  Please keep an eye out for an email from us directly regarding your rebate.
  
  Again, were very sorry for the inconvenience and
  appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Crest Emulusions whitening kit for Mother's Day for $130.00 The kit contained 2 jgels, an applicator, and an LED accelerator light. The LED light that was included in the kit did not work. It was bought thru my dentist. I contacted Crest on May 22, 2023, to receive a refund. The customer service told me to send the packaging back to them with the defective parts and packaging and a copy of the original receipt. I sent it on June 21, 2023, via USPS (see attachments of receipt & package). I emailed in July (see attachment) to get an update and was told to call customer service. I called customer service and was told they did not receive the package but would put a ticket in because now it's past 60 days of purchase (claim #********) and an internal investigation would be looked into. The representative told me it would not be a problem getting my money back. They told me it would take about 2 weeks & I would get an email with instructions on how to get my money back. I called at the beginning of August to get an update, since I had not received anything, and they promised that their team is still investigating it and would escalate it. However, they needed 2 more weeks. I called at the beginning of September and the representative I talked to said he would "personally guarantee this would be done within a week". I called 1 week and 1 day later because nothing was communicated. This time the representative said she needed a copy of the receipt again and the claim number (which they had both already). I asked to speak to a supervisor and was put on hold but never able to talk to a supervisor because "no supervisor is available". Then was told the office was now closed (5pm CST) and someone would be contacting me.
  Each time I talk to Crest, I am on the phone for 15-45 minutes at a time.

  

  Business Response

  Date: 09/22/2023

  Thank you for contacting the Better Business Bureau (BBB) and Crest.
  
  We're sorry to hear about this experience involving the Crest Emulsions Whitening Kit’s LED light, and your refund. To that end, please keep an eye out for an email from us directly regarding your refund.
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of tide pods and detergent when I got it the detergent was like water and all the pods were stuck together, when I tried to return it they wouldn't , and this is 78.20$ before tax and that's a lot of money I'll also attach my purchase receipt with dates and amount paid , also the pic of the pods all stuck together, I just want my money back this is ridiculous I'll go to the store and buy it this time , I emailed tide but still no response and I'm hoping that it's just a mistake

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to Tide and the Better Business Bureau. We're sorry to hear of your disappointing experience and are glad you reached out. Please know, the photo you submitted of the product is identical to one we've received from other consumers around the country and can be obtained as a google search. In addition, the number of reports from your household on P&G products exceeds what we believe is reasonable. In order to consider if we can assist. you would need to return all the Tide Pods reflected on the receipt, in their original packaging via trackable shipping to address below.  Please know, this is not a guarantee of compensation, but a willingness to do a fair consideration. The decision will be made based on what is received and retained product we have from the production code on the packages returned.

   

  Alta P&G Team
  ATTN **** ** *** *****
  120 N ********** **
  ******* ** *****

   

  Kind regards. 

  

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to Tide and the Better Business Bureau. We're sorry to hear of your disappointing experience and are glad you reached out. Please know, the photo you submitted of the product is identical to one we've received from other consumers around the country and can be obtained as a google search. In addition, the number of reports from your household on P&G products exceeds what we believe is reasonable. In order to consider if we can assist. you would need to return all the Tide Pods reflected on the receipt, in their original packaging via trackable shipping to address below.  Please know, this is not a guarantee of compensation, but a willingness to do a fair consideration. The decision will be made based on what is received and retained product we have from the production code on the packages returned.

   

  Alta P&G Team
  ATTN **** ** *** *****
  *** * ********** **
  ******* ** *****

   

  Kind regards.