Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pampers (diapers) club app - redeeming coupon rewards, specifically at Target ($5 coupon). The coupon redemption page does not show several key terms that are only shown on the on the "irreversible" coupon 1) limit 1 coupon per product purchase - redemption page says "$5 off one pack of pampers or pants" while the coupon says "limit one manufacturer and one target coupon per item", these are two different statements and terms of use. Other retailers offer up to $20 off coupons, so given the redemption oage information it's assumed coupons could be stacked, until you reach the actual coupon. I feel this is a bait and switch tactic; 2) given the change in coupons terms pre and post purchase, the coupons should be refundable or exchangeable, but are not; 3) there's no mention of daily limit for redeeming rewards until after you reach that limit (5 coupons or $25 daily), another deceptive tactic.

  

  Business Response

  Date: 11/22/2023

  Thank you so much for the feedback regarding the Pampers Rewards App. We appreciate our loyal consumers and want to assure, this has been shared with the rest of our team. If they have additional questions, we'll be in touch.

  Thank you again. 

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&g had a promotion that was going online for the first 500 customers that are caregivers that entered would recieve a ******* digital gift card that would be sent to your email , I entered the promotion and received an email that I would be receiving my gift card shortly I never received it reached out to the company and no one has reached or nor responded back .

  

  Business Response

  Date: 12/04/2023

  Thank you for reaching out and we're sorry for your disappointment in the Caregivers Promotions. As background, there were behind-the-scenes checks with IP addresses that impacted who qualified for the offer. We're sorry, with further review, you did not qualify. 

  Kind regards. 

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is ******
  
  I placed my order on October 3rd 2023
  
  I ordered the **** toothbrush. When I received it, I found it to be not as advertised and faulty because it wasn’t cleaning well.
  
  I reached out to support on several occasions via email to return. They wanted me to pay for return shipping (even though it’s due to no fault of my own and even refused to refund me back to the payment of method even if I did choose to spend more money to mail back a faulty item).
  
  Was disregarded over the phone and on emails. Agents lied to me over the phone when I requested a supervisor to call and no one ever reached out. I mean, it makes sense since this company has 1 star ratings everywhere. In the end I purchased the same item from somewhere else and it worked fine. I didn’t have to go through this as a first time customer. I am disgusted and appalled. I want a prepaid return label and my money back ASAP!

  

  Business Response

  Date: 11/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your disappointment. Please know it is very important to review the terms and conditions prior to placing order, but please be assured, we will share your feedback and disappointment regarding our Money Back Guarantee with my team.
  
  The Shop Policy on our website (****************) shows our return information. Our policy is to offer a replacement device in the event that your brush is damaged or you receive the incorrect item. If we do not have a replacement available, we would then issue a refund. If you are not satisfied with the device for any other reason, such as your unhappiness with the cleaning,  you will have to go through the Money Back Guarantee, which is refunded in the form of a prepaid debit card.  As part of the terms, the consumer is  responsible for the shipping cost when sending your brush to the Money Back Guarantee. However, as a goodwill gesture, we would be happy to refund the shipping cost. To that end, please keep an eye out for an email from us directly regarding the refund of the shipping costs for when you return the unit for the Money Back Guarantee.
  
  We thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.
  

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor and Gamble sent me a $40 gift card to Replace defective diapers. They were for my granddaughter. I shipped out as I am in the navy. It was the beginning of covid I stayed out for 3 years coming back only sporadically. I did not get a chance to use my gift card. When I went to use my gift card, as I now am not active duty, my gift card is canceled for non-use. I phoned Proctor and Gamble three times getting nowhere with customer service that was far from accommodating and comprehendible. Please help me retrieve my $40 thank you

  

  Business Response

  Date: 11/08/2023

  Thank you for reaching out and we're sorry to hear you were not able to use the refund debit card prior to the expiration date and the grace period we allow the bank to provide. In reviewing our system, we were not able to find the original report, which means it may have been some time ago and no longer in our system. We do have your email in our system, however it was provided by another consumer, with a similar address to your, but different name and apartment number.  In order for us to consider your request, please provide photos of the front and back of the debit card along with a photo of your military identification for verification.

  We look forward to your reply. 

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.   The photo was already provided to the Better Business Bureau. Please attend to the Better Business Bureau photo of the card. I provided them a photo back and front. I cannot add a photo to this file at this point.

  secondly I don't provide my military photo to anyone because of the high security necessary at this point. My military photo has nothing to do with the fact I did not cash the gift card in time nor do I feel comfortable spreading out my military identification over the web. Please be of good nature and reissue my gift card now that I am not shipping out for several months. Thank you. And yes I live with a relative and you have my address thank you

  Reject Business Response
  
  
  Regards,
  
  
  
  ***** *********
  
  

  Customer Answer

  Date: 11/10/2023

  I have attached the front and back of the card that was sent

  

  Business Response

  Date: 11/29/2023

  Thank you for your patience while we research the history on the debit card. As background, the debit card was sent in regards to a promotion, which are team does not have access to. The bank confirmed the card was not used, therefore, we are able to reissue as a onetime gesture of goodwill. Please know, the card will expire within six months, so please be sure to use it in a timely manner as we're not responsible for coupons and refunds that are not used by the expiration date. Look for it to arrive in about three full weeks. 

  We wish you the best. 

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I am assuming you have my correct address. **** ******* ****** **** ******* *** ****** *****. Also by the way that gift card was not from a promotion. That gift card was because I unknowingly purchased defective product and you folks refunded me the money for the defective product because I am a good customer. The store would not take the defective product back. So thank you again for my reimbursement and I will use the card immediately
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2023 I purchased an **** * electric toothbrush directly through the **** * website to replace a previous model that had stopped working. Instead of purchasing through Amazon, I thought I would get better service directly through **** *, especially with a promised money-back guarantee. However, after receiving my order, I discovered that this model, that was a newer model than my old brush, was inferior to my previous version. It advertised a "travel case" that may as well have been a zip lock bag. Since I wanted a robust travel case that would also charge the toothbrush (imagine that), I started the process to request a return/refund. I quickly learned that the "money-back guarantee" is a fraud and a way to ensure you will never get your money back. I wanted to return and replace with an upgraded model with a charging travel case, paying the difference of Cours, however this is not an option. It is nearly impossible to make the request through the website or to find any information on returns (because they don't do true returns). I had to call the customer service number. They told me I had to print everything from my order, plus additional documentation and send the toothbrush and my "request for money-back guarantee" to this address and wait for a decision on whether or not my order qualifies. If it does qualify, I DO NOT get my money back. What I get is a "gift card" for the amount of my purchase. I've already read other reviews that say these gift cards are a joke and never work. In fact, even a Visa gift card is nearly impossible to use to purchase anything on line. I WANT MY MONEY BACK AS PROMISED TO MY ORIGINAL FORM OF PAYMENT. Plus I have to to pay for the return shipping to this mystery company that decides whether or not I even get the gift card. I'm now out the order amount of $142.66 plus additional return shipping. Order #****** for reference.

  

  Business Response

  Date: 11/02/2023

  
  Thank you for contacting the Better Business Bureau (BBB) and ******.
  
  We are sorry to hear that you are dissatisfied with your toothbrush. we are also sorry to hear about the difficulty finding the details of our return policy. I have included a link to our policy below. We strive to make products that make all of our consumers happy. However, we know there are times where that may not be the case. Therefore, we offer the 60 day money back guarantee, the terms of which are included in our Shop Policy.. If you search under Return/Refund Policy, you'll see we have a process for defective, damaged, or incorrect items received and then what you qualify for, which is the Money Back Guarantee. We're sorry you're disappointed with the terms and will express this with the rest of our team. As always, it is important to review the terms for returns prior to purchase.
  
  *****************************************************************************************************************************************************************************************************
  
  Please know that, our prepaid debit cards are readily used by our consumers. Further, if there are any issues with the card, the bank that issues the card is more than happy to assist. We do not foresee any issues with the card. Otherwise, we would expect to hear from more of our consumers.
  
  Again, we are sorry for your disappointment, and appreciate the opportunity to address your concerns. We hope you'll take advantage of the Money Back Guarantee.

  Customer Answer

  Date: 11/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********

  I did not received the prior messages regarding the response from the business regarding my complaint and now suddenly my complaint is closed. This was a long process only to be closed without my response. The company’s response was not acceptable. I suppose it is standard for them to blame the customer. Typical for large companies like this.
  
  

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, I returned a package containing three items to Gillette, a Proctor and Gamble subsidiary. The three items included a Heated Razor Starter Kit by Gillette Labs, a Heated Razor Charging Case, and Gillette Labs Blade Refills (16 Count). The original cost of the items was $280.00, but I used a 10% off coupon, which brought the total down to $252.00. However, I am owed a refund of $273.11, which includes tax. I generated the return label by visiting the company's website and requesting a return. I shipped the package back using the prepaid return label provided by Gillette, and USPS delivered the package to the company on October 10. It has been almost three weeks since then, but I haven't received any communication or refund from the company.
  
  I tried contacting the company, but every time I reach out, I’m met with a bot message saying, “I'm sorry, our live advisors are currently offline. Please come back again during our live chat opening hours – Mon-Fri 9 AM - 6 PM EST.” Unfortunately, I live on the West Coast and work from 7:00 a.m. to 5:30 p.m. PST, making it difficult to contact them.
  
  I have included several documents supporting my claim, and I believe the company has had enough time to process my refund. If they fail to act soon, I will be forced to contact my bank for assistance. The tracking number for the returned items is 92*********98*********. I kindly request the company to issue a refund of $273.11 as soon as possible. I have attached the necessary documents, including the email authorizing the return, the shipping label, my invoice, and the bot auto-response screenshot.

  

  Business Response

  Date: 10/31/2023

  Thank you for contacting the Better Business Bureau (BBB) and Gillette.
  
  We are very sorry to hear that you did not receive your refund for your returned order. Please keep an eye out for an email from us directly regarding your refund.
  
  Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G customer support has been unprofessional in my attempts at redeeming the current ***** **** promotion for a $15 gift card. I have correctly uploaded the qualifying receipt per the instructions; however, I have yet to receive my ***** **** gift card. ****************

  

  Business Response

  Date: 10/27/2023

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We were very sorry to hear that you did not receive your rebate. Although we do not have the ability to look into this rebate, as this is handled by our rebate team, we’d still love to assist. Please keep an eye out for an email from us directly regarding the compensation.
  
  Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been buying bounty paper towels basically my entire life and when I didn't buy them my mother did. But I've had a recurring problem and now I don't think I'll be buying bounty any longer this is not the first occurrence maybe the fourth or fifth and I'm quite sick of it. If I had realized I could file a complaint with BBB for paper towels I would've done it sooner. Every so often I'm using a roll and in the middle of the rolls it'll be spots some time brown like the paper roll will be mixed in the towel or maybe ink from the machine and the latest a yellow substance that's stuck on the towel itself! This is disgusting and unsanitary I use these paper towels on food on me on basically everything in my home and to have this keep happening is unacceptable! Bounty do better quality control! As expensive as these paper towels are I shouldn't be going through this!

  

  Business Response

  Date: 10/25/2023

  Thank you for contacting the Better Business Bureau (BBB) and Bounty.
  
  We're sorry to learn about your experience with these Bounty Paper Towels. Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Our team would like to know more. Please contact us at ###-###-#### or by visiting our website at ****************. Please also mention reference number 22553334. 
  
  Again, we are very sorry for your disappointment. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor & Gamble had a rebate where if you purchase $50 worth of product, you received a $15 rebate. Attached, please find an invoice for my purchase of $64.92 worth of Bounty products from ******** Bounty Store. Also find attached, an email that I received from Proctor & Gamble confirming that my rebate was accepted and valid. I waited 12 weeks for the rebate gift card to show up, but it never did. After contacting Proctor & Gamble through email about not receiving the rebate, I was given a phone number to contact that does not work ###-###-#### (I've tried 8 times). After re-contacting Trish again through email about the non-working phone number, she replied that it was the only number she had and has failed to reply to a subsequent email.
  
  Very disappointed in Proctor & Gamble as I had a very high opinion of the company. I just want the $15 rebate an an apology.

  

  Business Response

  Date: 10/30/2023

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We were very sorry to hear that you did not receive your rebate. We also apologize for any miscommunication. Although we do not have the ability to look into this rebate, our rebate team would be more than happy to assist. They can be reached, toll-free at ###-###-####.
  
  Again, we are sorry for any inconvenience, and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********

  It's amazing the lack of ability of anyone at P&G to do anything. If they had actually read the complaint, they would have known that I hard contacted their "rebate team" through email and filed this complaint when they refused to help. It's extremely disingenuous to suggest that they don't have the ability to contact another department to help resolve a problem.

  

  Business Response

  Date: 11/08/2023

  Thank you again for reaching out. We heard back from the team that handles promotions and they confirmed the debit card is processing and should reach you within 4-6 weeks.  

  Our apologies for the disappointing experience and we wish you the best. 

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********
  

  Customer Answer

  Date: 11/10/2023

  P&G's response is that they have finally done something from their end and I should receive the rebate in 4-6 weeks. This is the same place we were in June when they sent me an email saying the exact same thing. If a debit card does actually come in 4-6 weeks, I will be satisfied. But since P&G elected to not try to resolve immediately, I will have to wait to see if they actually follow through with what they say they are going to do.

  

  Business Response

  Date: 11/22/2023

  Thank you for writing back and sharing your concerns. While we don't have access to the information, the Promotions Team did advise they were sending it, so definitely let us know if the mailing doesn't reach you in the 4-6 weeks.

  Kind regards. 

  Customer Answer

  Date: 11/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********

  P&G has elected not to do anything immediately and instead let the process play out over 4-6 weeks. In 4-6 weeks, we will find out if they have followed through on their promise. If they do, I will be satisfied.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********

  Problem:
  I filed complaint #******** in mid October. In early November, P&G acknowledged that they made and error and promised to send out the rebate within six to eight weeks. In late November, because the business promised to remedy, the BBB decided to close my complaint. It's been more than 12 weeks since P&G's promise to correct their error and they have not remedied the situation. I would like my complaint restored and acknowledged that even though P&G promised to remedy, they lacked both the ability and concern for their customer to remedy the situation.
  
  
  Desired Resolution:
  Finish the Job
  
  

  

  Business Response

  Date: 03/01/2024

  Thanks for writing back and we're sorry for the confusion. We have requested our Promotions Team send a new debit card, please look for it to arrive in 4-6 weeks. If you've not received it in that time, please reopen your case with the Better Business Bureau.

  Kind regards. 

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********

   

  P&G has not addressed my complaint

  The reason why they haven't is varying levels of incompetence and unconcern for their paying customers.

  The company has promised a couple times to remedy their mistake, but unsurprisingly they have failed.

   

  This has been going on since last June and now they want another 4-6 weeks. Please close the complaint and show the unwillingness and incompetence of P&G to follow through with their promises. They have wasted enough of my time.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric toothbrush on 9/4/23 from Oral B Proctor & Gamble and paid with my **** Credit Card with an online transaction. Received the item on or about 9/8/23 and returned it per their instructions on 9/12/23 to their 60 Day Satisfaction Guarantee Impact Fulfillment Services Center in *********** **.
  As of today's date I have still not received my refund. I have called to verify that they have received the item back and they did CONFIRM they have the product but it will take time to process. I believe I have been scammed by this company because each time I call to inquire about my refund, I get the same response - "it takes time to process" ---It's been over 30+ days since I have returned their merchandise and I would like to have my credit card refunded.
  The other issue is that there is no where on their website that says you will be sent another method of refund for returning the item different than how you originally paid. In essence, although I paid with my **** card, they advised I will not get refunded this way but instead I will receive a VISA debit card which I can do nothing with. I need to be able have this credited back to my **** and I will not be able to do this with how they say that I will be refunded. To me, this is a complete scam! Who does that in today's consumer market? You are normally refunded the same way you paid and it's well communicated on the website for what to expect and how to process a refund. This is how they get you! A complete scam and I want my money refunded WITH THE SAME CREDIT CARD I PAID WITH ---****.

  

  Business Response

  Date: 10/18/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear that you are dissatisfied with your Oral-B toothbrush and our money back guarantee policy. Rest assured, we will share your disappointment with the rest of our team.
  
  Please know that, the terms of our Money Back Guarantee can be found in our shop policy, linked below. The terms stipulate that, the refund will be sent via a prepaid card. The Shop Policy also provides a toll-free number for full details, when you call the number it advised the compensation is in the form of a prepaid debit card and to allow 6 to 8 weeks for delivery.
  
  ****************
  
  Toll free: ###-###-####
  
  Again, we are very sorry for your disappointment. We appreciate the opportunity to address your concerns.