Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 391 total complaints in the last 3 years.
- 136 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Summary of Complaint:
I am filing this complaint due to the misleading handling of a customer service matter with Procter & Gamble’s ******** ** division. The company failed to honor commitments made by their representative, misrepresented my request, and is now refusing to follow through — despite a recorded call verifying my account.
Details of the Incident:
On 9-7-25, I contacted P&G regarding defective cans of ******** **. During my recorded call, I was told I’d receive a $50 prepaid card for three cans without a receipt, and was then instructed to submit photos of all additional cans for further compensation. It was acknowledged that I did not have a receipt, yet I was still told to provide photos for additional reimbursement. I complied in good faith.
Weeks later, after going back and forth via email, I received an email from P&G’s ******** ** team (signed by “Cindy”) stating they would only honor the $50 card and implying that I requested more compensation on my own, which is false and contradicts their representative’s instructions.
Why This Is Unfair:
P&G’s representative clearly directed me to submit photos for added compensation without requiring a receipt. The company is now backtracking and mischaracterizing my actions, which undermines consumer trust and contradicts the integrity P&G is known for.
Resolution Requested:
I ask that P&G honor the commitment made by their representative and provide compensation for all cans I submitted photos of, as instructed. I also request that they review the recorded call to verify the facts.
Supporting Evidence: Emails, photos, and case number.
Desired Outcome:
A fair resolution consistent with P&G’s commitment to integrity and customer trust — honoring the compensation promised for all affected ******** ** products, in addition to the coupons recently offered for the delayed response.
Business Response
Date: 10/23/2025
Thank
you for reaching out to the Better Business Bureau (BBB) and ********. We’re
sorry to hear about this experience.
As you mentioned we sent $50 PPDC was
sent on Sept 18th. The suggested price
for ******** is $5 per can. $50 for 4 cans is not appropriate but $50 for 10
cans is. In addition to the $50 refund there were 2 $5 coupons for free products
sent. Therefore, you have been compensated for your report and without a
receipt, we are not going to consider more.Again,
we are sorry for your experience and appreciate the opportunity to address your
concerns.Customer Answer
Date: 10/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included .*** ***** has not resolved my concerns the only thing she has shown is her inability to read and comprehend the issue. I was compensated the $50 for 3 cans of ******** and was directed after further discussions with her employee to submit pictures of other cans I had for further compensation. The $50 was not the compensation for the total of 10 cans because initially the rep was NOT aware of the additional cans until the end of the call when we had further conversation. As for the two coupons, I never requested them nor did I find out about coupons until yesterday when Cindy sent the email. ** ***** is not taking responsibility with standing by her company's values and this is very dishonest. If your representative mis spoke on our call this is an internal matter and your position should be to make me whole then correct this matter moving forward.
Regards,
***** ******
Business Response
Date: 10/27/2025
Thank
you for reaching back out to the Better Business Bureau (BBB) and ********.
Please know, the average
retail price of the product you reported is $6.49 to $6.99(APR) a can. Based on
your report, you advised 4 cans have stopped working. We understood you
purchased more than that, but we generally only consider compensation for what
you were unable to use, which in this case was part of 4 cans. As goodwill, we
are willing to consider the additional 6 cans, but again, this refund would be
based on a reasonable price for the product. Again, the average retail price
shared above would be the most we could consider but was reduced as part of the
cans were useable. As goodwill, we are willing to do $7 a can, which
would be $70 for 10 cans, therefore, we'll send an additional debit card for
$20, note this does not include the high value coupons we sent for two other
cleaning products we make.
If you did pay $16.60 per can
as reported, that is far beyond the average retail price, and we could not
assist with that. However, in reviewing your case, we see you bought the
product at BJs and that it was packed as a "multipack". Generally, at
"club stores" such as ***, the cans are priced even lower than the
ARP referenced above per can. In addition, the production code provided shows
the cans were well past their intended use. Finally, since club stores require
memberships, it is possible BJ's can provide receipts for the purchases, you're
welcome to submit those if you would like to represent the 10 cans in the
photos.
Again, we're sorry for your
disappointment and any confusion, but we're unable to consider additional
compensation based on the information provided above.Customer Answer
Date: 10/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of sending an additional $20 debit card is satisfactory to me. Just for clarity on facts, as stated I originally spoke to the P&G rep about 4 cans then we discussed the additional 6 can which were also found to not work properly. This is when the P&G rep directed me to submit photos of the additional 6 cans for the additional compensation. Although, I appreciated the mathematical breakdown the point I was making was you were giving me $50 for 3-4 cans without a receipt then decided it was good for all 10 cans. Hence, further training from your representatives internally because this should have never gone this far. I am very reasonable and a manager could have called me to come to an amicable resolution. However, I do appreciate this last reply.
Regards,
***** ******Initial Complaint
Date:10/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since the last update on the Pampers Rewards app, I am unable to login and use my accumulated points to get money off of diapers. I have contacted the company via email. They offered the solution listed below in quotations. However, I have still not been able to log into the app. I can log onto the desktop website. My contact information is correct. The rewards points/coupons are NOT listed on the desktop site. There are also no emails from Pampers in my spam/junk folder.
I am beginning to get frustrated, because I have over 100 dollars in diapers points that are sitting there. As a loyal customer to the Pamper brand since 2017, I think I should be able to use my points freely. There has been no solution to date regarding this.
"We understand how frustrating it can be to experience issues accessing your Pampers Club account, and we’re here to help you get back on track. Upon checking your details, I would like to confirm that your account appears as “Active” in our system and you should be able to login into it.
Sometimes, the reasons you may not receive the code could be that it has landed in your spam or junk folder, or your email provider has blocked it. We recommend checking these folders and ensuring that Pampers emails are received so that you do not also miss out on notifications about new offers.
To resolve the issue, please use the following code: "******". This code is valid for the next 72 hours. Please try using it to log into your account.
If you continue to experience any problems or if the code does not work, please reply to this email, and we will assist you further."Business Response
Date: 10/16/2025
Thank you for reaching out to Pampers and the BBB.
We're sorry to hear about the difficulties you’ve been experiencing with the Pampers Rewards
app. We truly appreciate your loyalty to the Pampers brand since 2017, and we
understand how frustrating it can be to have trouble accessing your hard-earned
rewards points.
We apologize for the
inconvenience you’ve faced despite our previous communication. Rest assured, we
will make this right and help you get into your account. You should be hearing
from our team shortly. We want to make sure you have a seamless experience with
our rewards program and can utilize your points as intended.Thank you for your
patience, and we hope to resolve this matter for you quickly.Customer Answer
Date: 10/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There is no expected time frame or reasoning why this happened in the first place. Nothing has been accomplished as of yet as for me getting back into my account.
Regards,
***** ******
Business Response
Date: 10/24/2025
Thank you for reaching back out to Pampers and the BBB.
We are fully committed to resolving this matter promptly and
effectively. Our technical team continues to review your account to find a resolution. You should have an email from our support team requesting a good day and time
next week to speak on the phone.Thank you for your patience, and we hope to resolve this matter for you quickly.
Customer Answer
Date: 10/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have included the attachment. I will close the response once I am able to log back into my account, have my returned Pampers Rewards, and be able to print/use them at retailers.Per the response attached from Pampers, this issue has still yet to be resolved.
Regards,
***** ******
Business Response
Date: 10/27/2025
Thank you for reaching back out to Pampers and the BBB,
*****.We appreciate for
your patience while we worked on your account and logging you into the Pampers
Rewards App. We understand you spoke with our team this morning and confirmed
you were able to successfully log in and see your rewards. Thank you again for
being a valued Pampers Rewards member.
Again, we are sorry for your experience
and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Gill was a big help in getting everything resolved. I appreciate her patience throughout the process of getting the matter resolved.
Thank you,
***** ******
Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have ordered an ORAL B Series 9 toothbrush (Type ****) about a year ago. However, the toothbrush stopped working, as in, it did not turn on anymore by pressing the power button. I'd like Procter and Gamble company to reach out to me, and provide an equivalent replacement unit, as I am still within my warranty period in my country of residence (*********). I can provide an invoice if necessary.
I found these details on the bottom of my toothbrush:
FCC ID: *******
********-****
Type: ****
**********Business Response
Date: 10/08/2025
Thank you for contacting the Better Business Bureau (BBB)
and Oral-B.
We are very sorry to hear about the difficulty you're
having with your Oral-B toothbrush. We noticed that you’re contacting us from
*********. You’ve reached the BBB, which is a private, nonprofit organization focused
on advancing marketplace trust between consumers and businesses in the United
States. Additionally, please
know that our team handles Oral-B products for North America. Unfortunately, we’re
unable to handle your request here in North America because the Money Back Guarantee
here requires that the brush is returned to our service center for trouble
shooting and servicing. In order to get assistance in your area please follow
the link below so that the team nearest you can assist.
****************
Again, were very sorry to hear about your experience and
appreciate the opportunity to address your concerns.Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Labels on bottles indicate ultra moisture in large font which is misleading people to believe that it is a moisturizer. The "body wash" text is small on the bottom of the bottle in a light grey shade. As a result the body wash was inadvertently left on the face and caused an allergic reaction.Business Response
Date: 10/01/2025
Thanks for contacting the Better
Business Bureau (BBB) and P&G/Olay. We're
sorry to learn that there was confusion about the packaging of your recent Olay
Ultra Moisture Body Wash purchase.
As a Company, we're dedicated to
making products that improve the lives of our consumers who use them. Please be
assured that all Olay products are extensively evaluated for quality and
safety, so it's important that we understand what happened.
The information you provide is
valuable to our ongoing efforts to maintain our high standards of quality and
service, and we appreciate you bringing this incident to our attention. You can
be sure it has been reported to the appropriate people within our company.
We'd love to work directly with you to resolve this to our
mutual satisfaction. To that end, please check your e-mail for a message
regarding Olay.
Again, we're sorry you had this experience and regret any
inconvenience this has caused you. We value your loyalty to P&G and Olay
products and welcome the opportunity to address your concerns.Customer Answer
Date: 10/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have not received an email from you as you indicated in the previous message.
Regards,
******** *********
Business Response
Date: 10/02/2025
Thanks for contacting the Better
Business Bureau (BBB) and P&G/Olay. We're
sorry to learn about your recent experience with Olay Ultra Moisture Body Wash.
We’ve contacted you directly via email to resolve this to
our mutual satisfaction. Please check your e-mail for a message regarding Olay.
Again, we're sorry you had this experience and regret any
inconvenience this has caused you. We value your loyalty to P&G and Olay
products and welcome the opportunity to address your concerns.Initial Complaint
Date:09/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Crest Pro-Health Gum Detoxify + Whitening 2-Step toothpaste from *** in *** *****, CA on June 24, 2025. The package clearly states “Satisfaction Guaranteed” and instructs customers to return the receipt and UPC within 60 days for a refund.
On Day 56 after purchase I attempted multiple times to contact the number provided on the package (###-###-####) to exercise the guarantee. *** refused to process the return, stating they only accept returns within 30 days. Despite my timely attempts within the 60-day window, I never received any response from Procter & Gamble or Crest.
As a consumer with an immunodeficiency condition, repeated trips to *** and attempts to resolve this issue have caused me significant hardship and out-of-pocket costs (at least $100 in transportation/Uber fares).
Under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), a written satisfaction guarantee must be honored as stated. I am therefore requesting:
1. A full refund of the purchase price of the product as promised in the satisfaction guarantee.
2. Reimbursement of reasonable out-of-pocket costs incurred in attempting to comply with the guarantee (transportation costs to and from ***), as a gesture of good faith.
3. A prompt written response confirming how and when this refund will be processed.
I have attached copies of my receipt, the UPC from the package, and photos showing the guarantee terms. I made my request within the 60-day period but was unable to reach anyone.
Thank you for your assistance in helping resolve this matter.Business Response
Date: 09/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Crest. We’re sorry to hear about this experience, and we’re happy to assist.
Please keep an eye out for an email from us directly regarding your refund for the product. We cannot offer a refund for the cost of transportation. We recommend you reach out to *** directly regarding their return policy and the difficulty you had with that particular store.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:09/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** ****** ********* *** ******** ********** *****
Saturday, September 20th, 2025
V.I.P. Corporate Executive
PROCTER & GAMBLE
2 P & G Plaza
Cincinnati, Ohio 45202
###-###-#### & Fax: ###-###-####
&
V.I.P. Corporate Executive
************* *** ********** ****** ***** **** *** ********** ********** *****
Regarding: Very Serious Complaint
Dear Procter & Gamble and/or ************* Executive:
Good morning or good afternoon to You!
How is your day today in sunny Cincinnati, Ohio and/or *** ********** ********** and/or wherever else You are in the World?
My day could be going much better, thank you, except due to the Fact that I had bought two (2) bottles of your Native Hair Care 2 In 1 Scalp Refreshing Shampoo & Conditioner 16.5 FL OZ (487 mL) and both bottles were Not Completely Full!
I am Not sure what happened during the manufacturing and/or transportation process, but apparently, I received a Bad Batch!
For Your Information: I am now providing You with some information that I retrieved from the outside of the bottle for your reference and further review. Thank you.
Native Hair Care
Eucalyptus & Mint
2 In 1 Scalp Refreshing Shampoo & Conditioner
16.5 FL OZ (487 mL)
(L) **********
Upc Code: * ***** ***** *
I would be most Interested In Receiving Full Product Replacement For My Major Inconvenience!
If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at:
Voice/Messages/Text: ###-###-####.
You may also email ME back at: [email protected] or [email protected].
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
Thank you.
Sincerely yours,
Howard Paul Shore
Angry, Upset And P****d Off Procter & Gamble And/Or Nativecos Native Hair Care Customer
/HPSBusiness Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Native.We’re very sorry to hear about your experience with
your recent Native purchase. Since you also reached out to Native directly, we’ve
followed up via email and postal mail. The postal mail can take up to 3 weeks
to arrive, however the email should be in your inbox. Please, check spam folder
if you don’t see it.Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an Oral-B iO Series 9 toothbrush from Target a little less than a year ago, and it has repeatedly failed despite proper use and care. My brush is still under warranty. The primary issues are:
- The battery dies randomly even when it is fully charged.
- The display screen shuts off unexpectedly during use.
- The toothbrush often stops working when the battery indicator still shows 40–50% remaining.
These issues occur unpredictably and make the product unreliable for daily use. After researching online (including user reports on Reddit), I found that this appears to be a common and well-documented defect with the Oral-B iO9 model.
Given the persistent malfunction and known defects, I am requesting a replacement with an Oral-B iO10 toothbrush, as it does not appear to suffer from these issues. I would greatly appreciate your assistance in resolving this matter, as the ongoing failures have caused significant frustration and inconvenience.Business Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Oral-B.We’re very sorry to hear about the charging
issue you had with your io 9. However, we are more than happy to help. Please
look for an email from our Oral-B team with further details on how we can
assist.Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.Business Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Oral-B.We’re very sorry to hear about the charging
issue you had with your io 9. However, we are more than happy to help. Please
look for an email from our Oral-B team with further details on how we can
assist.Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9
Regards,
****** ****
Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9
Regards,
****** ****
Business Response
Date: 09/30/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.
Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Business Response
Date: 09/30/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.
Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:09/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The always pads claims to be 100% leak free or ZERO LEAKS but in reality they leak.
It is false advertising.Business Response
Date: 09/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Always. We’re sorry to hear about this experience.
While you did not mention which specific Always product you’ve used, we’d be happy to share information on both our Always and Always Discreet products.
For Always:
We understand that every woman’s period is unique, so we developed a wide range of products designed to fit different body types, period flows and preferences. If you find that you are experiencing leaks, or that you need to change your pad/underwear often, you should try a larger, more absorbent version for better protection.
Always offers a wide range of products designed to fit different body types, period flows and preferences. We include a Product Selector on most of our packs so you can see the graduation in pad/underwear size.
Here are a few general guidelines to help you decide which pad/underwear is best for you:
Slender is our smallest pad for those with a light to moderate flow
Regular version is our pad for those with a light to moderate flow but need a slightly longer pad than slender
Long version is our medium-sized pad for those who need more panty coverage and have a moderate flow
Heavy or Extra Heavy version is our best daytime protection for those who need more panty coverage and have a heavy flow
Extra Heavy Overnight/Always Zzz version - our best overnight protection specially designed with more coverage in the back of the pad/underwear to help protect you while you sleep
Our highest-performing pads for ultimate period protection is Always Infinity
We offer an entire line of products to help meet a range of needs, from those small little leaks up to heavier urine loss.
For Always Discreet:
For leaks in our Always Discreet pads, we recommend moving up one drop size. For example, if you use a 5-drop, try out a 6-drop pad, which provides higher absorbency. Our most absorbent pad is 7 drops and is easily found at online retailers. If 7 drops don’t provide sufficient protection we also offer Always Discreet Pants for more security and absorbency.
In order to assist with compensation, please let us know the exact product name, size, and count.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 09/24/2025
Problem:
This is a continuation of my complaint with procter and gamble regarding always pads. I have tried all their product including the biggest pad they have. The always ultra thin #4 and the always maxi extra heavy overnight #5. Both promising 100% leak free protection. These are false advertising. Even with frequent change they still leak thus they are not guaranteed 100% leak free.
Desired Resolution:
Contact by the businessBusiness Response
Date: 09/29/2025
Thank you for reaching out to the Better Business Bureau
(BBB) and Always. We’re sorry to hear about this experience.We appreciate
your reply with additional details about your experience. What you’ve described
is not what we’d expect as we have very strict quality standards.As mentioned, we offer a variety of products and sizes for the
different needs of our consumers. Since you’ve mentioned the versions you’ve
tried, I would recommend one of these versions of Always. Heavy or Extra Heavy
version is our best daytime protection for those who need more panty coverage
and have a heavy flow, Extra Heavy Overnight/Always Zzz
version - our best overnight protection specially designed with more coverage
in the back of the pad/underwear to help protect you while you sleep.Our highest-performing pads for ultimate period protection is
Always Infinity. I hope you’ll give Infinity a try.I’ve
made a report of your experience and am following up via postal mail. Please
look forward to my letter in 3 weeks or less.Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.Customer Answer
Date: 10/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The 100% leak free guarantee should not be advertised.It is false advertising.
Regards,
**** ***** *********
Initial Complaint
Date:09/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought Secret deodorant 2/19/25. Received chemical burn to armpits. went to doctor to get medical care. Spent more money than I needed to on this product. Sent in a letter, 4/2/25 with all documentation attached. Played the P&G game, where they only would contact me via regular mail. would not call, email or anything. They would respond 6-8 weeks later indicating they needed more info. to which I would send. we did this 3-4 times. I encountered additional expenses to exceed $1000. I requested a reimbursement pf $5715.61. I was sent a $12 gift card to reimburse me for the deodorant. Finally received a letter 6/26/25 indicating they would reimburse me $105.59. Medical care and supplies alone for me cost $210.64!. I declined and requested $2500. received another letter 8/20/25 indicating they were closing their file. nothing was solved, how can it be closed!?Business Response
Date: 09/18/2025
Thank
you for reaching out to the Better Business Bureau (BBB) and Secret.
We’re
sorry to hear about this experience. We also appreciate you taking the time to complete the questionnaire
and submitting the additional documentation to us. The information we received was
carefully reviewed by the Consumer Care Reimbursement Claims Team. Please know
we could only consider out-of-pocket medical expenses related to your report. As
you reported we offered, as a gesture of goodwill, the $105.59 for
out-of-pocket medical expenses that you provided documentation for. At this time,
we cannot offer anything additional for this case based on the documentation you
have provided.
Again, we are
sorry for your experience and appreciate the opportunity to address your
concerns.Customer Answer
Date: 09/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.(PLEASE TYPE YOUR REASONS HERE)
Once again. I have asked how you came up with $105? I paid more out of pocket than this for a third degree chemical burn from your company!
Regards,
**** ****
Business Response
Date: 09/24/2025
Tell us why heWe appreciate you getting back in touch with the Better Business Bureau (BBB) and Secret.
As mentioned, we only
consider out-of-pocket medical expenses related to your report. As you
reported, you were offered $105.59 for out-of-pocket medical expenses that you
provided documentation for. *Specifically, the $105.59 came from the
explanation of benefits, prescription receipts, and bandages purchased. Since
that offer was declined, our team closed the case.While we cannot offer anything more than the $105.59
that you provided documentation for, I have requested we resend the letter that
was sent on June 27th, for you to review and choose to accept or
decline that $105.59 good will gesture. Once again, if you choose to decline, we
will close this case. Watch for that in the postal mail over the new few weeks.
Again, we are sorry for your experience and
appreciate the opportunity to address your concerns.re...Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Braun silk expert pro 5 laser hair removal system, and I opened everything today to use it and it has the wrong type of plug-in. It isnot one for the United States. I called Braun about the problem and they were not willing to send me the appropriate plug. That is ridiculous for an item this expensive.Business Response
Date: 09/16/2025
Thanks for reaching out to Braun and BBB.
We're sorry that your recent purchase of Braun Silk Expert Pro 5 Laser Hair Removal System came with a
non-US adapter. We see where you contacted us vis Chat on Friday Sept 12the at
10:10 am. At that time our advisor attempted to gather information about where the purchase
was made to help troubleshoot the issue with the plug. However, it seems you didn’t
recall where the purchase was made and were not able to provide proof of
purchase. Typically, to help we require a copy of the receipt. As if it was
purchased from a third-party seller, they would be responsible for any compensation.
The chat ended prior to the advisor fully explaining the policy and process.
Since we value your loyalty and want you to be able to experience the Braun
Silk Expert Pro for yourself, we have made a one-time exception and have requested
the US adapter be sent to you via postal mail. You can expect that to arrive
within 3 weeks.
We appreciate the opportunity to address your concerns.
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