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Business Profile

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The Procter & Gamble Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Procter & Gamble Company has 34 locations, listed below.

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    Customer Complaints Summary

    • 390 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought the gillette fusion and all of them and the mach 3 and they really don't really shave on his face and it always cuts him when he uses them .
      He paid $ 250.00 dollars for all the razors and i have the Gillette venus and all of them and mine really dont cut good they make me bleed on my legs and no no area . I paid $200.00 dollars for all of mine . We are recovering from covid and we are on oxygen. We are on social security disability. We want our money back. We were homeless for 24 days and lived in a motel room. We have a new place now.
      Resolution, we want our money back. We want a refund check. Thank you.

      Business Response

      Date: 10/28/2022

      Thank you for reaching out to the Better
      Business Bureau (BBB) regarding Gillette.  In reviewing our records, we see a previous report to the BBB regarding
      a variety of P&G products.  Again, we’re
      sorry to hear of the many issues you’ve had with P&G products. We also see
      that we’ve had numerous other reports, on a variety of products, from your
      previous residence that have far exceeded what we feel is reasonable, we’re
      sorry but we cannot send additional compensation.

      Per the letters we have sent
      previously, you would need to return all affected product for evaluation and
      consideration of compensation. Other options are to buy the product at a
      retailer that will allow you to return it if it does not meet your needs. We
      understand that based on our criteria you may decide to no longer use our
      products, we respect if that is your decision and wish you and your family the
      best.


      Kind regards.

    The Procter & Gamble Company is BBB Accredited.

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