Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********:

   

  See the attachments for the receipt.
  

  Noting that I did use two boxes of crest whitening strips and the whitening process did nothing to brighten my teeth.
  I had a simple desire to brighten to brighten my teeth and these products failed.
  

  Two boxes of crest whitestrips were purchased as the receipt shows. I’m requesting a refund for both. 
  
  
  
  Regards,
  
  
  
  ******* ******

  
  

  

  Business Response

  Date: 07/24/2025

  Thanks for reaching out and we're sorry you didn't get the whitening expected. Consumer testing and clinical studies have shown that our Crest Whitestrips are effective however, we know if you have stubborn stains you may need to use a second box of Whitestrips to achieve the results you want. We do have a robust Money Back Guarantee program, we would be happy to provide the details for. However, as a onetime gesture of goodwill, we can speed up the process if you would please reply to the BBB with a copy/photo of the purchase receipt and if you hand write the Complaint ID number ******** on the box and send the photo. 

  We look forward to receiving your documentation. 

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotional offer. Spend $50 get a $15 rebate. I spent $150 on qualifying products with the anticipation of receiving $45 in rebate gift cards. After submitting my receipts as requested, and all the information that is involved with the submission, I received a confirmation that my submission was received. It took about six weeks for the processing time and during thay time the offer ended. When I received my rebate I only received $5 of the $45 I should have received. I was told there was an error with the website when my receipts were uploaded into the system but since the promotion had closed they were not going to send me the additional rebate funds I was owed. I had done all that was requested on my part and was under the impression everything submitted correctly. Poor customer service.

  

  Business Response

  Date: 07/17/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and Procter & Gamble (P&G). We’re sorry to hear about this experience.
  
  
  We offer many different rebates and promotions, some of which are handled by the store. We’d like to look into this rebate further. We’ve gone ahead and sent you an email directly regarding this rebate.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ***
  e to get $5. I've then said take off all the p&g products I will not purchase any of them. Again because I wasted my time and it did not place me in a very good light with ****** in my opinion, I called P&G and explainef the situation. I thought I was speaking with someone in customer service but I find out there was no service at all. I was simply told that the website for the rewards program had no one set up for taking any phone calls and representative is really sorry about that. I am really surprised that a company this large has such shoddy customer service over a meager $5. But I wanted to bring this to issue because it doesn't really matter about the amount as it's a reflection on the lack of customer service and care about the customers and having to jump through hoops to get a measly $5 honored at a store that they approved. I would have at least expected an offer of $5 in coupons or something to be sent but no. I guess that's expecting too much from today's companies. Thank you.

  

  Business Response

  Date: 07/17/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We're very sorry to hear about the difficulty you had redeeming your reward. While we don't handle these promotions directly, we are more than happy to assist. Also, while we can't be certain, it does appear that the retailer may have the information for this promotion entered incorrectly in their system.
  
  Please look for an email from our P&G team with further details about how we can assist. Again, we're very sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ******
  

  

  Business Response

  Date: 07/15/2025

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about your experience with our Oral-B Complete floss. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. 
  
  Also, please look for an email from our Oral-B team with further details about how we can assist.
  
  We appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Sorry, but I cannot accept the response until I receive the card. 

   

  And I was told last week it will take up to 3 weeks.  Now you say it will take up to 4 weeks. 

   

  So, I will wait to get the card, and will not close this until I receive it. 

   

  And I called your "bank" and they require the number on the card to check on it, and I have received nothing. 
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  

  Business Response

  Date: 07/14/2025

  Thanks for reaching out and we're sorry to hear of your disappointment with Crest. While we do have a money back guarantee, that requires you to send in via postal mail the UPC, receipt etc within 60 days of purchase. As a gesture of goodwill, we made an exception and allowed you to submit information to our team and we issued a refund via debit card, this was requested to the bank on May 14th. Since you didn't receive the card, we reached out to the bank who confirmed the suite number was missing from the mailing and a new card was requested with the suite number in the address. This was requested on 7/2 and will take up 4 weeks to arrive. If you would like, you can call the bank at 1-800-764-5376 and confirm the information above. Again, we're sorry for the delay and appreciate your patience.

   

  

  Business Response

  Date: 07/14/2025

  We appreciate your patience and are sorry for the confusion. While debit card generally arrive within 3 weeks, both you and we are subject to the postal mailing system, therefore, at times, mailing can take up to 4 weeks. We are sorry the bank representative advised they would need a card number, this is most unusual as they should easily be sure to find your account using your name and mailing address. If you would like to recontact them and speak with a supervisor, we would expect they can assist. Simply call 1-800-764-5376  and once the language is selected, as the customer, should select the first option to check the status of a card not received. 

  Kind regards.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and even though I still have nothing in hand, I want to close this.  It's ridiculous how much I have had to chase this company, and now they suggest I contact their "bank" yet again.   

  If I do not receive something from them, I will escalate this to their management, and Consumer Protection. 

  
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two toothbrush sets, the white one was damaged a year ago, you replaced one for me, and the other one is not working now because of the same battery problem. You have a global warranty, but now the other one is in China, and China does not support global warranty. The United States only pays for domestic shipping. Since oral b cannot solve this problem, I require refund,thank you!

  

  Business Response

  Date: 07/01/2025

  Thanks for reaching out to Oral-B and the Better Business Bureau.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
   Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to the Pampers Rewards club program. I have been scanning barcodes to obtain rewards in their program and have obtained roughtly $40 worth of coupons. I am not able to use them becuase they never have rewards and diapers available at the same time. To be clear, when the $30 coupon is available to claim on their app, the diapers are out of stock at all retailers. This has happened multiple times in the past few years, I feel they are doing this deliberatly to not allow customers to use the coupons.

  

  Business Response

  Date: 07/01/2025

  Thank you for bringing your
  experience to the attention of the Better Business Bureau regarding the Pampers
  Rewards program. I sincerely apologize for the challenges you've faced in
  redeeming your rewards and for the frustration caused by the availability of
  both coupons and products. I want to assure you that this is not our intention,
  and I will share your feedback with our team for further review.
  
  To address your concern,
  Pampers products are widely available in grocery stores, drugstores, and large
  chain retail stores. However, we recognize that stock levels can fluctuate, and
  it may be challenging to find both the rewards and the products at the same
  time. For the most up-to-date information on pricing and availability, I
  encourage you to visit Pampers.com. If you continue to experience difficulties
  using your rewards, please reach out to our customer support team, who can
  assist you further. In the meantime, as a onetime gesture of goodwill, we are
  sending you a coupon to offset the cost of a package, please look for it via
  postal mail in about three weeks. We value your loyalty and feedback, and we
  are committed to improving the Pampers Rewards experience for all our
  customers.
  
  Thank you for your
  understanding, and we appreciate your continued support of Pampers.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have attached the screenshot they requested. I will wait to see their response and if they will resolve the issue or not, as they already have this info.
  
  
  
  Regards,
  
  
  
  ******* *********
  

  

  Business Response

  Date: 06/25/2025

  Thank you for contacting the Better Business Bureau (BBB) and Swiffer.
  
  We are very sorry to hear about your difficulty with the money back guarantee process. Although we do not have access to Money Back Guarantee submissions, we would be happy to look into this further and see how we can help.
  
  Please respond directly with which product you purchased, a copy of what you submitted or, an example of what you purchased on the website. This will allow us to look into things further.
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 06/30/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Swiffer.
  
  Again, we are sorry for your experience and appreciate your patience while we looked into this further. As mentioned previously, we do not have access to Money Back Guarantee submissions. However, because we value you as a consumer, we would be happy to issue a prepaid card in the amount of $18. We ask that you allow 3 weeks for delivery.
  
  We are sorry for your experience and appreciate the opportunity to address your concerns

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will look out for the card as they promised.
  
  
  
  Regards,
  
  
  
  ******* *********
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******
  

  

  Business Response

  Date: 07/17/2025

  We appreciate your patience while we research the status of the shipment of a new Oral-B brush and are sorry for the delay. Good news, we confirmed the original shipment cleared customs and was delivered Monday.  As background, there have been delays in ******** customs recently due to unknown changes in the importation process of some goods that our Shipping Team is working to resolve. In the meantime, we had already reshipped a replacement assuming the unit was lost in the mail, so you may receive a second mailing. If so, feel free to keep it.

  Again, thanks for your patience. 

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  Oral B has not addressed the issue nor have they contacted me
  
  
  Regards,
  
  
  
  ****** **** ****
  
  

  

  Business Response

  Date: 06/11/2025

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about your experience with our Oral-B floss. Please know that, quality and safety are always our top priorities. We would like to learn more about your experience. Please call us toll-free between the hours of 9 AM and 6 PM Eastern at ###-###-####.
  
  Again, we are sorry about your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.
  
  Again, we are very sorry to hear about your experience. Please know that, Our floss products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. 
  
  Also, we will be issuing a prepaid card in the amount of $7 to compensate for the affected product. We ask that you allow up to 3 weeks for delivery.
  
  We appreciate you reaching back out and giving us the opportunity to address your concerns.