Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried multiple times on ****** ******, ******* internet. Tried **** and **********, same problem. Need help on reacquiring holiday rebate via p&g. Holiday rebate #*********. I also have screen recordings
Business Response
Date: 12/05/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear about the difficulty you are having redeeming your Holiday Rebate. Although we do not handle these promotions directly, we would be happy to assist. Please look for an email from our P&G team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 12/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but still want them to fix technical problem. I'll be waiting for the rebate card. address to technical team about the issues.
Regards,
*********** *******Initial Complaint
Date:11/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a package of Bounce today at ‘**** *********** ******’. I was APPALLED!!!! The box claims that the sheets are “unscented”….I can’t even stay in the same ROOM with them! I’m so tired of companies gaslighting the public. I am asthmatic and I can’t be around strong scents….that’s why I CHOSE these Bounce sheets. I’ve been buying them since they first came out. They’ve been changed and it’s not a good one.Business Response
Date: 11/25/2025
Thank you for contacting the Better Business Bureau (BBB) and Bounce.
We are very sorry to hear about the experience you had with our dryer sheets. Please know that, although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use.
Finally,Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products.
Please look for an email from our Bounce team with further details about how we can assist.
We appreciate the opportunity to address your concerns.Initial Complaint
Date:11/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
P&G has spent the last few months gaslighting me, telling me I would be re-issued a $15 rebate card I was supposed to receive on September 13,2025 but never did.
I have received e-mail confirmation from the company that produces the rebate cards themselves confirming that there was not a card issued for me during that timeframe.
I have email after email from Procter & Gamble themselves telling me they’re sorry for the inconvenience and they're going to transfer my email request to the correct department and get my card re-issued to me no problem, all while I’m never hearing back and the one that’s constantly reaching back out to ask what is going on and where is my rebate card.
I purchased the products and I submitted for the rebate. Where is my card? It’s pretty simple. This isn’t the first first time I’ve done it,I know what I’m doing and no matter what they say I’ve never double submitted for any rebate before and got denied for anything.
Anytime I ask them for proof of what they’re saying they can’t provide it so they just come up with another excuse like I’ve already received it and use the card on “ X” transaction. I then proved that “X” transaction was the previous rebate card I received, which I have all the proof for and pictures and confirmation emails of as well.
This is absolute ridiculous behavior and they know exactly what they’re doing and they think it’s a game. It’s never the same person that responds backto me. I’m having to repeat myself over and over and over they’re expecting me to go away and I won’t.
This isn’t about $15. This is about disgusting behavior by a gigantic corporation thinking that they can just play with people and get away with it and I will be letting everyone everywhere know about my experience and I guarantee you I’m not the only one that they’re doing this to and they will be exposed by me and should be ashamed.Business Response
Date: 11/25/2025
Thank you for contacting the Better Business Bureau (BBB and P&G.
We are very sorry to hear that you did not receive your rebate. Although we do not handle these rebates directly, we would be happy to help. Please look for an email from our P&G team with further details about how we can assist.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 11/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
They have responded by email claiming that they will ship a replacement $15 rebate card and it should arrive in a few weeks so we shall see and if not, I will be back but for now I am satisfied with the outcome of my complaint. Thank you for your help..
Regards,
**** ******Initial Complaint
Date:11/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2025.11.21
Dear BBB:
I have a Braun 5 584U Shaver. It was a gift from many many years ago. I do not have a receipt.
I do not see a s/n/ Is there one inside the case?
I need a manual, and to know the model # of the screen/cutter assembly, and what kind of battery it has inside? Is it a solder in battery or a drop-in or connects to a connector?
I am a disabled senior and in need of accommodation under the Americans with Diasabilities Act. I am unable to use phones. I can not call them. They can not call me. Please use email. I tried Chat a few times. No one comes on to help. So I must ask for BBB's help in getting tech support.
Professor *****
(pronouns - One/Dr./Professor)Business Response
Date: 11/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
Braun. We’re sorry to hear about this experience and are glad you reached out. Unfortunately, we do not have information on this shaver,
as it was discontinued over twenty years ago, and our records do not go this
far back here at consumer relations. Spare parts are only produced 5-7 years
after a shaver is no longer available, so we do know we no longer make
replacement foil and cutters for this shaver. Also, the batteries are
not replaceable.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business keeps cancelling my order placed on their website ********* without any explanation.Business Response
Date: 11/19/2025
Thanks for contacting the
BBB and we’re sorry for your disappointment that your SK-II orders were cancelled
by our system. We understand how disappointing it is when an expected order is
canceled, and I sincerely apologize for the inconvenience this has caused.
Unfortunately, I cannot provide specific reasons for your order cancellations,
as they can occur for various reasons. To ensure a secure shopping experience
and protect both our valued consumers and our brand, our system conducts
essential verification checks.
To help resolve this
issue, please ensure that the billing and shipping information you provided
matches what is on file with your payment provider. Additionally, using a new
or different email address that does not align with your digital footprint may
lead to order cancellations.
If the above
troubleshooting steps do not resolve the issue, you can still purchase our
products through one of our approved retailers, including ****'s, *******,
****** ******, **************, ******, and ****** (specifically from sellers
listed as First Power or SK-II US).
Thank you for your
understanding, and again, I apologize for any inconvenience and wish you the
best.Customer Answer
Date: 11/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The business was just stonewalling me with the standard response I’ve received from customer service. The billing information I entered was accurate.
Regards,
****** ***
Business Response
Date: 11/20/2025
We are sorry for you continued disappointment with our SK-II order system. If you would still like to purchase the product, we hope you'll consider using one of the authorized retailers we recommended.
Kind regards.
Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It really doesn't do any good to contact the business customer service about thier product. The company will treat you as if you are the problem. Tide doesn't want to except the fact about thier product not always working like thier tells the world. Thier product is not working as it should and want remove the
stain from my shirt. What ever Tide and Downy has add to thier product have made me and my wife break out and have itching over our body. Thier product has not removed stains out of our small towels as well.Business Response
Date: 11/10/2025
Thank
you for reaching out through the Better Business Bureau regarding Tide. We are
sorry to hear you’re disappointed with the cleaning of our Tide and of your
wife’s experience. Please be assured we’ll make a report of this with the rest
of our Tide Team and our Health & Safety Team. Our products are thoroughly
tested to be safe when used as directed but we recognize some people may have
personal sensitivities and can’t use all products. We would recommend discontinuing
the use of Tide.
In
reviewing our records, the number of reports made from your household has
exceeded what we feel is reasonable so we’re unable to send compensation. If you
would like to return the product with tracking shipping to the address below,
we would be happy to reconsider if we can assist. Be sure to include your
receipt for the cost of shipping.
Alta
P&G Team
ATTN **** ** *** *****
*** * ********** **
******* ** *****
Kind
regards.Customer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Customer Answer
Date: 11/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I would like to as the BBB to go forward and put a complaint in ,on the company. Thier product has made us brake out. The company needs to be help responsible for thier product. I miss reading what the company had written. I thought they was working with me about the problem. I am 100% disabled and I am dyslexit. They company just want to push the problem off as if they are not responsible. Yes, they should be held 100% liable .Please help me with this problem. Thank you for your time!
I would like to know of the BBB could go ahead and put a complaint on the company. They should refund my money back.
Regards,
******* ******
Business Response
Date: 11/23/2025
Again, we're sorry for your continued disappointment and hope you elect to return the product as requested.
Kind regards.
Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* ******
Customer Answer
Date: 11/25/2025
We don't have the product anymore, we put it into trash. We felt it was not safe for us to keep it in our home. We have children please understand that and it is very important that we make sure they are safe!! The company that makes the product should be a shame of their product!! Thank you for your kindness and help!!!Initial Complaint
Date:11/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The package stated zero leaks I was so embarrassed the underwear did not stop leak it was as of I had nothing on.
I will try to double up on product until i use them up and try something else. Just wanted you to know.Business Response
Date: 11/11/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Procter & Gamble. We’re sorry to hear about this experience, and would be happy to assist.
In order to assist, please share the product’s full name, size, and count. Please also share a copy of your receipt. Once we have more information, we’d love to assist further.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received the item. I contacted P&G (Oral B) via their form and a very long time wasting chat where the person said it's up to me to track it down. I told her it's your responsibility, not mine. She argued then rudely ended the chat.
I took the *** tracking number to my local ***, plus called to confirm that, just as I had told her, it is P&G's responsibility. I've had it with P&GBusiness Response
Date: 11/12/2025
Thanks for contacting the Better Business Bureau (BBB) and Oral-B.
We are very sorry to hear that you did not receive your order for Oral-B brush heads. Although we do not handle orders here directly, we would be happy to assist. Please look for an email from our Oral-B team with further details about how we can help.
Again, were very sorry for your experience and appreciate the opportunity to address your concernsInitial Complaint
Date:10/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought new razors and after 7 shaves they were no longer usable. Never had this happen and your hours of operation do not work for my life which is why I went hereBusiness Response
Date: 11/03/2025
Thanks for reaching out to the Better Business Bureau and to Gillette regarding your razor and thank you for including a photo. We’re sorry to hear about this experience.
Our products go through many quality checks to ensure they arrive and stay in the best possible condition, so I will be reporting this to my Quality Assurance team. We’re glad you took the time to let us know about this.
We value your loyalty, so we’ve also contacted you at the email address you provided.
Thanks again for reaching out to the Better Business Bureau and to Gillette.Customer Answer
Date: 11/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I am hoping to get a credit of some kind to replace my blades. They are expensive and I shouldn’t pay for a defective item
Regards,
***** *******
Business Response
Date: 11/04/2025
Thanks again for reaching out to the Better Business Bureau and to Gillette.
I'm sorry you're not satisfied with our response. We reached out to you via email to obtain your postal address in order to send you a replacement coupon. This will cover the cost of your razor.
Thanks again for reaching out to the Better Business Bureau and to Gillette.
Customer Answer
Date: 11/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:10/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I I purchased two cans of Secret Weightless Dry Spray (White Peach) from *********. Upon attempting to use one of the cans, I discovered that it is defective and does not spray properly. I attempted to exchange the defective product at *********, but the store refused to provide a replacement or refund.
As a consumer, I am now left with a product I cannot use, despite it being defective upon purchase. I have photographic evidence of the malfunction and retained my receipt as proof of purchase.
Requested Resolution:
I am requesting a replacement for the defective can or a full refund for the purchase price. I am also requesting that ********* review this incident to ensure proper handling of defective products in the future.
Thank you for your attention to this matter.
Attachments:
Photo of defective canBusiness Response
Date: 10/28/2025
Thank you for
reaching out to the Better Business Bureau (BBB) and Secret.We
appreciate you bringing this situation to our attention, and I'm sharing your
comments with our Quality Assurance Team. The information you provided is
valuable in our continuing efforts to produce high quality products. We are committed to making
safe, high-quality products that you can confidently use. Our products go
through many quality checks, and we try our very best to make sure that each
one reaches you in perfect condition. We’re sorry that was not the case with
your recent purchase of Secret White Peach.
We’re
following up via postal mail with a coupon to replace your product. Watch your postal
mail over the next few weeks as it can take up to 3 weeks, but typically arrives
sooner.
.
Again, we are very
sorry for your experience and appreciate the opportunity to address your
concerns.Customer Answer
Date: 10/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I'd prefer a refund. If not the address to mail the product:******* *****
**** ** **** ******
Box: *****
*****, FL *****
Regards,
******* *****
Business Response
Date: 10/29/2025
Thank you for reaching
back out to the Better Business Bureau (BBB) and Secret.
Please forgive any confusion as
I noted in your original message “I am requesting a
replacement for the defective can or a full refund
for the purchase price.” A full replacement coupon has been ordered and is on the
way with an additional $2 off your next Secret purchase. As a one-time good will
gesture, I've requested a refund that will arrive via postal mail and will arrive separately.
Again, we are very
sorry for your experience and appreciate the opportunity to address your
concerns.Customer Answer
Date: 11/10/2025
Updated contact details are as follows:
******* *****
**** ***** **** ******
******
****** ******** ******* *****Business Response
Date: 11/19/2025
Thank you for providing the change in address. Please know, the $12 refund was issued to the original address. We will reach out to the bank and confirm the card was not used and if not, have the address updated and the card reissued. If there are any issues, we'll let you know.
Kind regards.
Customer Answer
Date: 11/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Please reach out with this information once acquired.
Regards,
******* *****
Business Response
Date: 11/24/2025
Thank you for writing back. We have confirmed with the bank a new card was issued to your updated address, please allow up to three weeks for the mailing to arrive.
Kind regards.
Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.3 weeks is definitely too long. We've moved on to another brand. This has been the worst experience.
Regards,
******* *****
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