Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought new razors and after 7 shaves they were no longer usable. Never had this happen and your hours of operation do not work for my life which is why I went here

  

  Business Response

  Date: 11/03/2025

  Thanks for reaching out to the Better Business Bureau and to Gillette regarding your razor and thank you for including a photo. We’re sorry to hear about this experience.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition, so I will be reporting this to my Quality Assurance team. We’re glad you took the time to let us know about this.
  
  We value your loyalty, so we’ve also contacted you at the email address you provided.
  
  Thanks again for reaching out to the Better Business Bureau and to Gillette.
  
  

  Customer Answer

  Date: 11/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I am hoping to get a credit of some kind to replace my blades. They are expensive and I shouldn’t pay for a defective item

  
  
  Regards,
  
  
  
  ***** *******
  
  

  

  Business Response

  Date: 11/04/2025

  Thanks again for reaching out to the Better Business Bureau and to Gillette.

  I'm sorry you're not satisfied with our response. We reached out to you via email to obtain your postal address in order to send you a replacement coupon. This will cover the cost of your razor. 
  

  Thanks again for reaching out to the Better Business Bureau and to Gillette.

  Customer Answer

  Date: 11/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:10/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I CLOSELY examined an unused ****** **** ( Overnight ) pad and held it up to the light for further inspection it shows very concerning areas inside of the pad and throughout the entire pad that appears to be some kind of microorganism, fungus or the like. If there should be a recall on this product- it should be divulged to the public ASAP. I am very concerned and request a refund for this product that i no longer feel comfortable using and reciprocity from a brand i no longer trust. My health and wellness is imperative to me and my family and i believe use of this product could have compromised that and i am not sure to what extent .

  

  Business Response

  Date: 10/27/2025

  Thank you for
  reaching out to the Better Business Bureau (BBB) and Always.

  We
  appreciate you bringing this situation to our attention, and I'm sharing your
  comments with our Quality Assurance Team. The information you provided is
  valuable in our continuing efforts to produce high quality products.
  We are committed to making
  safe, high-quality products that you can confidently use. Our products go
  through many quality checks, and we try our very best to make sure that each
  one reaches you in perfect condition.
  
  Our Quality
  Assurance Team would like to retrieve the product for examination and to better
  understand your experience. Please hold onto the package and product. We’re
  sending you a pre-paid, pre-addressed return mailing
  materials. In a separate mailing, a refund for the product will arrive as a
  pre-paid debit card. Both should arrive within 3 weeks.
  
  Again, we are very
  sorry for your experience and appreciate the opportunity to address your
  concerns

  
  

  Customer Answer

  Date: 10/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  
  Regards,
  
  
  
  ****** ***********
  
  

  

  Business Response

  Date: 10/29/2025

  Thank
  you for reaching back out to the Better Business Bureau (BBB) and Always.
  
  I've
  shared your report with our Quality Assurance Team. They will exam the product
  once you return it. I have notated that you would like results from their
  findings. As mentioned, the pre-paid, pre-addressed return mailing materials
  will arrive in 3 weeks, if not sooner. It can be several weeks before the QA
  team shares what they learn from your returned product.
  
  Again, we are very
  sorry for your experience and appreciate the opportunity to address your
  concerns.
  

  Customer Answer

  Date: 10/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send the discussed refund , as well as the postage paid envelope to send the item in question back to you. I also expect the explanation of the findings from quality assurance.
  
  
  
  Regards,
  
  
  
  ****** ***********
  

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  I am writing to file a complaint regarding a Head & Shoulders Shampoo product and an unfulfilled money-back guarantee.
  
  I purchased Head & Shoulders Shampoo, which unfortunately did not perform as advertised. I returned the product under the terms of their money-back guarantee, and the package was confirmed as received on September 10, 2025.
  
  Since that date, I have repeatedly contacted the company at ###-###-#### and have spoken with over ten different representatives. Each time, I have been told that my inquiry is "being looked into," but I have yet to receive any resolution or reimbursement.
  
  The original cost of the shampoo was $6.65, and I incurred an additional $20.00 in shipping fees to return the product, bringing my total expected reimbursement to $26.65.
  
  I would appreciate your assistance in resolving this matter and ensuring I receive the full refund I am owed. Ref# ********
  
  Sincerely,
  ***** *******

  

  Business Response

  Date: 10/27/2025

  Thank
  you for reaching back out to the Better Business Bureau (BBB) and Head & Shoulders.
  
  After some research, we realized
  we have the report you described it was in a different name but with the same contact
  information. Since all the personal information except for the name is the same
  we determined this was your case. We have released the pre-paid debit card for
  the product and shipping cost. Typically, that will arrive within 3 weeks. Due
  to the ** postal strike, it may take additional time to arrive.
  
  Due to the number of reports from
  this address we are unable to send refunds at the time of the report and
  without product returns. We can also elect not to refund for products and may
  only compensate for proven shipping costs. This was communicated in a letter
  sent to the address you provided.
  
  Again, we're sorry for your
  disappointment. Please watch your mail for the above-mentioned pre-paid debit card
  for this report. 

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint:
  I am filing this complaint due to the misleading handling of a customer service matter with Procter & Gamble’s ******** ** division. The company failed to honor commitments made by their representative, misrepresented my request, and is now refusing to follow through — despite a recorded call verifying my account.
  
  Details of the Incident:
  On 9-7-25, I contacted P&G regarding defective cans of ******** **. During my recorded call, I was told I’d receive a $50 prepaid card for three cans without a receipt, and was then instructed to submit photos of all additional cans for further compensation. It was acknowledged that I did not have a receipt, yet I was still told to provide photos for additional reimbursement. I complied in good faith.
  
  Weeks later, after going back and forth via email, I received an email from P&G’s ******** ** team (signed by “Cindy”) stating they would only honor the $50 card and implying that I requested more compensation on my own, which is false and contradicts their representative’s instructions.
  
  Why This Is Unfair:
  P&G’s representative clearly directed me to submit photos for added compensation without requiring a receipt. The company is now backtracking and mischaracterizing my actions, which undermines consumer trust and contradicts the integrity P&G is known for.
  
  Resolution Requested:
  I ask that P&G honor the commitment made by their representative and provide compensation for all cans I submitted photos of, as instructed. I also request that they review the recorded call to verify the facts.
  
  Supporting Evidence: Emails, photos, and case number.
  
  Desired Outcome:
  A fair resolution consistent with P&G’s commitment to integrity and customer trust — honoring the compensation promised for all affected ******** ** products, in addition to the coupons recently offered for the delayed response.

  

  Business Response

  Date: 10/23/2025

  Thank
  you for reaching out to the Better Business Bureau (BBB) and ********. We’re
  sorry to hear about this experience.
  
  As you mentioned we sent $50 PPDC was
  sent on Sept 18th. The suggested price
  for ******** is $5 per can. $50 for 4 cans is not appropriate but $50 for 10
  cans is. In addition to the $50 refund there were 2 $5 coupons for free products
  sent. Therefore, you have been compensated for your report and without a
  receipt, we are not going to consider more.

  Again,
  we are sorry for your experience and appreciate the opportunity to address your
  concerns.

  
  

  Customer Answer

  Date: 10/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included .

  *** ***** has not resolved my concerns the only thing she has shown is her inability to read and comprehend the issue. I was compensated the $50 for 3 cans of ******** and was directed after further discussions with her employee to submit pictures of other cans I had for further compensation. The $50 was not the compensation for the total of 10 cans because initially the rep was NOT aware of the additional cans until the end of the call when we had further conversation. As for the two coupons, I never requested them nor did I find out about coupons until yesterday when Cindy sent the email. **  ***** is not taking responsibility with standing by her company's values and this is very dishonest. If your representative mis spoke on our call this is an internal matter and your position should be to make me whole then correct this matter moving forward. 

  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

  

  Business Response

  Date: 10/27/2025

  Thank
  you for reaching back out to the Better Business Bureau (BBB) and ********.
  
  Please know, the average
  retail price of the product you reported is $6.49 to $6.99(APR) a can. Based on
  your report, you advised 4 cans have stopped working. We understood you
  purchased more than that, but we generally only consider compensation for what
  you were unable to use, which in this case was part of 4 cans. As goodwill, we
  are willing to consider the additional 6 cans, but again, this refund would be
  based on a reasonable price for the product. Again, the average retail price
  shared above would be the most we could consider but was reduced as part of the
  cans were useable. As goodwill, we are willing to do $7 a can, which
  would be $70 for 10 cans, therefore, we'll send an additional debit card for
  $20, note this does not include the high value coupons we sent for two other
  cleaning products we make.
  
  If you did pay $16.60 per can
  as reported, that is far beyond the average retail price, and we could not
  assist with that. However, in reviewing your case, we see you bought the
  product at BJs and that it was packed as a "multipack". Generally, at
  "club stores" such as ***, the cans are priced even lower than the
  ARP referenced above per can. In addition, the production code provided shows
  the cans were well past their intended use. Finally, since club stores require
  memberships, it is possible BJ's can provide receipts for the purchases, you're
  welcome to submit those if you would like to represent the 10 cans in the
  photos.
  
  Again, we're sorry for your
  disappointment and any confusion, but we're unable to consider additional
  compensation based on the information provided above.

  Customer Answer

  Date: 10/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of sending an additional $20 debit card is satisfactory to me. Just for clarity on facts, as stated I originally spoke to the P&G rep about 4 cans then we discussed the additional 6 can which were also found to not work properly. This is when the P&G rep directed me to submit photos of the additional 6 cans for the additional compensation. Although,  I appreciated the mathematical breakdown the point I was making was you were giving me $50 for 3-4 cans without a receipt then decided it was good for all 10 cans. Hence, further training from your representatives internally because this should have never gone this far. I am very reasonable and a manager could have called me to come to an amicable resolution. However, I do appreciate this last reply.
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the last update on the Pampers Rewards app, I am unable to login and use my accumulated points to get money off of diapers. I have contacted the company via email. They offered the solution listed below in quotations. However, I have still not been able to log into the app. I can log onto the desktop website. My contact information is correct. The rewards points/coupons are NOT listed on the desktop site. There are also no emails from Pampers in my spam/junk folder.
  
  I am beginning to get frustrated, because I have over 100 dollars in diapers points that are sitting there. As a loyal customer to the Pamper brand since 2017, I think I should be able to use my points freely. There has been no solution to date regarding this.
  
  
  
  "We understand how frustrating it can be to experience issues accessing your Pampers Club account, and we’re here to help you get back on track. Upon checking your details, I would like to confirm that your account appears as “Active” in our system and you should be able to login into it.
  
  Sometimes, the reasons you may not receive the code could be that it has landed in your spam or junk folder, or your email provider has blocked it. We recommend checking these folders and ensuring that Pampers emails are received so that you do not also miss out on notifications about new offers.
  
  To resolve the issue, please use the following code: "******". This code is valid for the next 72 hours. Please try using it to log into your account.
  
  If you continue to experience any problems or if the code does not work, please reply to this email, and we will assist you further."

  

  Business Response

  Date: 10/16/2025

  Thank you for reaching out to Pampers and the BBB. 

  We're sorry to hear about the difficulties you’ve been experiencing with the Pampers Rewards
  app. We truly appreciate your loyalty to the Pampers brand since 2017, and we
  understand how frustrating it can be to have trouble accessing your hard-earned
  rewards points.
  
  We apologize for the
  inconvenience you’ve faced despite our previous communication. Rest assured, we
  will make this right and help you get into your account. You should be hearing
  from our team shortly. We want to make sure you have a seamless experience with
  our rewards program and can utilize your points as intended.

  Thank you for your
  patience, and we hope to resolve this matter for you quickly.

   

  
  

  Customer Answer

  Date: 10/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  There is no expected time frame or reasoning why this happened in the first place. Nothing has been accomplished as of yet as for me getting back into my account.
  
  
  Regards,
  
  
  
  ***** ******
  
  

  

  Business Response

  Date: 10/24/2025

  Thank you for reaching back out to Pampers and the BBB. 

  We are fully committed to resolving this matter promptly and
  effectively. Our technical team continues to review your account to find a resolution. You should have an email from our support team requesting a good day and time
  next week to speak on the phone. 

  Thank you for your patience, and we hope to resolve this matter for you quickly.

  Customer Answer

  Date: 10/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I have included the attachment. I will close the response once I am able to log back into my account, have my returned Pampers Rewards, and be able to print/use them at retailers.

   

  Per the response attached from Pampers, this issue has still yet to be resolved.
  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

  

  Business Response

  Date: 10/27/2025

  Thank you for reaching back out to Pampers and the BBB,
  *****.

  We appreciate for
  your patience while we worked on your account and logging you into the Pampers
  Rewards App. We understand you spoke with our team this morning and confirmed
  you were able to successfully log in and see your rewards. Thank you again for
  being a valued Pampers Rewards member.
  
  Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 10/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Gill was a big help in getting everything resolved. I appreciate her patience throughout the process of getting the matter resolved.

  
  
  
  Thank you,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have ordered an ORAL B Series 9 toothbrush (Type ****) about a year ago. However, the toothbrush stopped working, as in, it did not turn on anymore by pressing the power button. I'd like Procter and Gamble company to reach out to me, and provide an equivalent replacement unit, as I am still within my warranty period in my country of residence (*********). I can provide an invoice if necessary.
  
  I found these details on the bottom of my toothbrush:
  FCC ID: *******
  ********-****
  Type: ****
  **********

  

  Business Response

  Date: 10/08/2025

  Thank you for contacting the Better Business Bureau (BBB)
  and Oral-B.
  
  We are very sorry to hear about the difficulty you're
  having with your Oral-B toothbrush. We noticed that you’re contacting us from
  *********. You’ve reached the BBB, which is a private, nonprofit organization focused
  on advancing marketplace trust between consumers and businesses in the United
  States. Additionally, please
  know that our team handles Oral-B products for North America. Unfortunately, we’re
  unable to handle your request here in North America because the Money Back Guarantee
  here requires that the brush is returned to our service center for trouble
  shooting and servicing. In order to get assistance in your area please follow
  the link below so that the team nearest you can assist.
  
  ****************
  
  Again, were very sorry to hear about your experience and
  appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:09/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Labels on bottles indicate ultra moisture in large font which is misleading people to believe that it is a moisturizer. The "body wash" text is small on the bottom of the bottle in a light grey shade. As a result the body wash was inadvertently left on the face and caused an allergic reaction.

  

  Business Response

  Date: 10/01/2025

  Thanks for contacting the Better
  Business Bureau (BBB) and P&G/Olay. We're
  sorry to learn that there was confusion about the packaging of your recent Olay
  Ultra Moisture Body Wash purchase.
  
  As a Company, we're dedicated to
  making products that improve the lives of our consumers who use them. Please be
  assured that all Olay products are extensively evaluated for quality and
  safety, so it's important that we understand what happened.
  
  The information you provide is
  valuable to our ongoing efforts to maintain our high standards of quality and
  service, and we appreciate you bringing this incident to our attention. You can
  be sure it has been reported to the appropriate people within our company.
  
  We'd love to work directly with you to resolve this to our
  mutual satisfaction. To that end, please check your e-mail for a message
  regarding Olay.
  
  Again, we're sorry you had this experience and regret any
  inconvenience this has caused you. We value your loyalty to P&G and Olay
  products and welcome the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I have not received an email from you as you indicated in the previous message. 
  
  
  
  
  Regards,
  
  
  
  ******** *********
  
  

  

  Business Response

  Date: 10/02/2025

  Thanks for contacting the Better
  Business Bureau (BBB) and P&G/Olay. We're
  sorry to learn about your recent experience with Olay Ultra Moisture Body Wash.
  
  We’ve contacted you directly via email to resolve this to
  our mutual satisfaction. Please check your e-mail for a message regarding Olay.
  
  Again, we're sorry you had this experience and regret any
  inconvenience this has caused you. We value your loyalty to P&G and Olay
  products and welcome the opportunity to address your concerns.
  

• Initial Complaint

  Date:09/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Crest Pro-Health Gum Detoxify + Whitening 2-Step toothpaste from *** in *** *****, CA on June 24, 2025. The package clearly states “Satisfaction Guaranteed” and instructs customers to return the receipt and UPC within 60 days for a refund.
  
  On Day 56 after purchase I attempted multiple times to contact the number provided on the package (###-###-####) to exercise the guarantee. *** refused to process the return, stating they only accept returns within 30 days. Despite my timely attempts within the 60-day window, I never received any response from Procter & Gamble or Crest.
  
  As a consumer with an immunodeficiency condition, repeated trips to *** and attempts to resolve this issue have caused me significant hardship and out-of-pocket costs (at least $100 in transportation/Uber fares).
  
  Under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), a written satisfaction guarantee must be honored as stated. I am therefore requesting:
  
  1. A full refund of the purchase price of the product as promised in the satisfaction guarantee.
  2. Reimbursement of reasonable out-of-pocket costs incurred in attempting to comply with the guarantee (transportation costs to and from ***), as a gesture of good faith.
  3. A prompt written response confirming how and when this refund will be processed.
  
  I have attached copies of my receipt, the UPC from the package, and photos showing the guarantee terms. I made my request within the 60-day period but was unable to reach anyone.
  
  Thank you for your assistance in helping resolve this matter.

  

  Business Response

  Date: 09/23/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and Crest. We’re sorry to hear about this experience, and we’re happy to assist.
  
  Please keep an eye out for an email from us directly regarding your refund for the product. We cannot offer a refund for the cost of transportation. We recommend you reach out to *** directly regarding their return policy and the difficulty you had with that particular store.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:09/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** ********* *** ******** ********** *****
  Saturday, September 20th, 2025
  
  V.I.P. Corporate Executive
  PROCTER & GAMBLE
  2 P & G Plaza
  Cincinnati, Ohio 45202
  ###-###-#### & Fax: ###-###-####
  
  &
  
  V.I.P. Corporate Executive
  ************* *** ********** ****** ***** **** *** ********** ********** ***** 
  Regarding: Very Serious Complaint
  
  Dear Procter & Gamble and/or ************* Executive:
  
  Good morning or good afternoon to You!
  
  How is your day today in sunny Cincinnati, Ohio and/or *** ********** ********** and/or wherever else You are in the World?
  
  My day could be going much better, thank you, except due to the Fact that I had bought two (2) bottles of your Native Hair Care 2 In 1 Scalp Refreshing Shampoo & Conditioner 16.5 FL OZ (487 mL) and both bottles were Not Completely Full!
  
  I am Not sure what happened during the manufacturing and/or transportation process, but apparently, I received a Bad Batch!
  
  For Your Information: I am now providing You with some information that I retrieved from the outside of the bottle for your reference and further review. Thank you.
  
  Native Hair Care
  Eucalyptus & Mint
  2 In 1 Scalp Refreshing Shampoo & Conditioner
  16.5 FL OZ (487 mL)
  (L) **********
  Upc Code: * ***** ***** * 
  I would be most Interested In Receiving Full Product Replacement For My Major Inconvenience!
  
  If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at:
  Voice/Messages/Text: ###-###-####.
  
  You may also email ME back at: [email protected] or [email protected].
  
  I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
  
  Thank you.
  
  Sincerely yours,
  
  
  
  
  
  Howard Paul Shore
  Angry, Upset And P****d Off Procter & Gamble And/Or Nativecos Native Hair Care Customer
  
  /HPS

  

  Business Response

  Date: 09/23/2025

  Thank you for contacting the Better Business
  Bureau (BBB) and Native.

  We’re very sorry to hear about your experience with
  your recent Native purchase. Since you also reached out to Native directly, we’ve
  followed up via email and postal mail. The postal mail can take up to 3 weeks
  to arrive, however the email should be in your inbox. Please, check spam folder
  if you don’t see it.

  Again, we are sorry for your experience, but we
  appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Oral-B iO Series 9 toothbrush from Target a little less than a year ago, and it has repeatedly failed despite proper use and care. My brush is still under warranty. The primary issues are:
  
  - The battery dies randomly even when it is fully charged.
  - The display screen shuts off unexpectedly during use.
  - The toothbrush often stops working when the battery indicator still shows 40–50% remaining.
  
  These issues occur unpredictably and make the product unreliable for daily use. After researching online (including user reports on Reddit), I found that this appears to be a common and well-documented defect with the Oral-B iO9 model.
  
  Given the persistent malfunction and known defects, I am requesting a replacement with an Oral-B iO10 toothbrush, as it does not appear to suffer from these issues. I would greatly appreciate your assistance in resolving this matter, as the ongoing failures have caused significant frustration and inconvenience.

  

  Business Response

  Date: 09/23/2025

  Thank you for contacting the Better Business
  Bureau (BBB) and Oral-B.

  We’re very sorry to hear about the charging
  issue you had with your io 9. However, we are more than happy to help. Please
  look for an email from our Oral-B team with further details on how we can
  assist.

  Again, we are sorry for your experience, but we
  appreciate the opportunity to address your concerns.

  
  

  

  Business Response

  Date: 09/23/2025

  Thank you for contacting the Better Business
  Bureau (BBB) and Oral-B.

  We’re very sorry to hear about the charging
  issue you had with your io 9. However, we are more than happy to help. Please
  look for an email from our Oral-B team with further details on how we can
  assist.

  Again, we are sorry for your experience, but we
  appreciate the opportunity to address your concerns.

  
  

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9
  
  
  
  
  Regards,
  
  
  
  ****** ****
  
  

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9
  
  
  
  
  Regards,
  
  
  
  ****** ****
  
  

  

  Business Response

  Date: 09/30/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.
  
  Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

  

  Business Response

  Date: 09/30/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.
  
  Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.