Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 357 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 11, 2025, I submitted a rebate online for $15 prepaid card after spending $50 on PG products. On April 8th, I am now informed of denial due to January 12, 2025 deadline. However, I submitted my rebate online on January 11th which is prior to January 12. I contacted PG rebate customer service in regards to this matter unsuccessful as she informed me nothing can be done. That doesn't make sense and reaching out for assistance in resolving this matter.
Business Response
Date: 04/14/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear that you were unable to redeem your $15 rebate. Although we do not handle promotions directly, because we value you as a consumer, we would be more than happy to help.
Please look for an email from our P&G team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past three months I have tried to change my method of payment on my subscription for Olay 24 moisturizer to no avail. I have 7010 points on my account that I can not use because I can not change the method of payment. I have tried many times on my own and numerous times with customer support to no avail.If I can't change the payment method, I want a coupon with the value of the 7010 points to use at a retail store for the product.Business Response
Date: 04/07/2025
Thank you for reaching our regarding Olay. We're sorry to hear of the issues you've had with the website, we've reached out to our Direct Sales Team to understand more and we'll be in touch. We appreciate your patience.
Kind regards.
Customer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There is nothing for me to respond to. They didn't say anything worth responding to. When will this be resolved?
Regards,
******* ******
Business Response
Date: 04/08/2025
We truly appreciate your loyalty and your patience while we research your report. As background, when you have a subscription, the site automatically saves your method of payment. We have tested and were able to change the method of payment on our personal subscription accounts, so we would recommend speaking with your bank if the payment you want to switch to continues to have an issue.
We did confirm you redeemed 5000 points on 3/12/25 and the $75 reward should be available to use. Please know, you do not have to use a saved credit card or have a subscription to use your points, you can place a regular order and use them this way. To do this, you can sign in, create an order using a valid credit card and redeem the points at checkout. There’s a “Choose Reward” drop-down that lets you select the points you want to use. We believe this is the easiest way to redeem the rewards.
The second way, although we believe more cumbersome is to sign in, create an order, go to the Rewards & Referrals page in your account, go to the reward you want and click Redeem. That generates a coupon code you can copy & paste into Coupon/Gift Certificate field on the checkout page.
Once you’ve used your rewards, if you’re still unable to change the method of payment and would like a subscription, it may be best to start a new subscription with the updated credit card.
Again, we appreciate your patience and please let us know if additional help is needed.Initial Complaint
Date:03/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from P&G Braun website on March 20, 2025. Order was shipped March 22, 2025. My order has since not updated in ten full days. I’ve tried repeatedly to email requesting an investigation to my order to the email [email protected] of which my emails bounce back as undelivered. I’ve waited for over an hour on chat to get any response to no avail.Business Response
Date: 04/01/2025
We are really sorry you haven't received your order yet. Our shipping carriers continue to struggle to keep up with the demand of deliveries of online ordering. As a result, we ask for your continued patience. We are actively monitoring the situation and doing all we can to get the order to you as quickly as possible. If you have not received your order by April 4, 2025, please reach out to us so we can research your order further. For specific alerts on shipping delays by carrier, please also refer to these websites:
****************
Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 04/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The business requested I get in touch if I haven’t received my order by April 4, 2025, however they have not provided a way to get in touch. As stated previously the email address is invalid, the chat never loads, and I cannot wait on a phone call for thirty minutes to speak to someone. The customer service and support is non existent. So when April 4 comes and goes I will be forced to again report to BBB just to get a response.
Regards,
****** *****
Business Response
Date: 04/07/2025
We truly appreciate your patience as the order makes it way through the United States Postal Service and are sorry for the delay. We are investigating this further and will be back in touch.
Thank you.
Customer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I request a refund immediately or I will dispute with my credit card company. You asked I wait until April 4 and here we are April 7 and the delivery is unchanged. Still no item despite payment. This is absolutely abhorrent and unacceptable business practices.
Regards,
****** *****
Business Response
Date: 04/16/2025
Thank you for your patience and we're sorry your order never arrived. We reached out to USPS since the shipment was not moving and after a thorough investigation at the last known station a USPS supervisor concluded that the package is irretrievably lost. We understand you spoke with our team this week and the order is being refunded. If the order happens to arrive sometime in the future, please let us know how you like the product.
Kind regards.
Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the best of my knowledge, Pampers recently rebranded their rewards program from Pampers Club to Pampers Rewards. Since this change, I’ve been unable to access my account, despite using it for two years to collect rewards. When I try to log in, it tells me my email is already in use, yet I can’t access my account. I’ve reached out to customer support multiple times, providing proof that my account exists, yet they continue to insist it does not. Their inability (or refusal) to locate my account conveniently means they’ve also “lost” the $12 in rewards I rightfully earned by purchasing their products. While $12 may not seem like much, it’s a significant discount on a pack of diapers—and it’s money I spent specifically on Pampers under the promise of rewards. It’s incredibly frustrating that their system failure is now my problem. If I had known my earned rewards would vanish with their rebranding, I would have chosen a more affordable diaper brand. This feels like a blatant scam, and I can’t be the only parent experiencing this. Pampers needs to take responsibility and issue me a credit I rightfully deserve after being a loyal customer.Business Response
Date: 03/28/2025
We're sorry to hear of your disappointing experience with the Pampers Club. We have reached out to the team to research this further and are waiting for the reply. We appreciate your patience and we'll be back in touch.
Kind regards.
Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I am sending this now because I only have 7 days to respond. An attempt toward my issue was made. However it has not been resolved. This is because they cannot find my account. This is their issue because I have provided various information details regarding that my account does indeed exist. They say they can’t find it, then they can’t find it. Not much else to do at this point. Thank you for taking the time to assist me.
Regards,
****** ******
Business Response
Date: 04/14/2025
We appreciate your patience and understand you have now been able to access your Pampers account. We truly apologize for the delay are grateful for your patience and loyalty.
Kind regards.
Initial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I too was one of the Oopsie. We made a Poopsie sweepstakes winners. Finding out that it was a mistake of course wasnt fun but I was OK with them offering the two $25 coupons in lieu of the sweepstakes winnings. However, the two $25 coupon coupons didn’t work. No one would take them. I seen lots of others had the same issue. I would be happy to submit screenshot of the voided coupons for a replacement debit card that They were offering others that had same issue. Ive included a picture of my original winning emailBusiness Response
Date: 03/19/2025
Thank you for contacting the Better Business Bureau (BBB) and Charmin.
We are very sorry to hear that you are having issues redeeming your $25 coupons. We appreciate your loyalty and we are happy to help. Please look for an email from our Charmin team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:03/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am so very disgusted by the vulgar graphics of your commercial for always menstrual pads. Your depiction of red liquid soaking the menstrual pad is absolutely unnecessary. What woman needs to see this disgusting commercial? Women are not stupid nor are we uneducated about menstruation. It is wholly demeaning to be present in a room as this pathetic commercial plays out. I intend to make a full complaint to the CRTC and the network running these commercials. Run these commercials in countries in India, Sudan and the Republic of Congo. Education is one thing embarrassing women in Canada and United States is another. Shake your heads then ask your wives and daughters how they feel about seeing these ads.Business Response
Date: 03/13/2025
We believe periods are a normal and healthy part of women’s lives. By depicting periods realistically in media, we hope to normalize and reinforce there is nothing shameful or secretive about them. We welcome comments from our consumers regarding our advertisements, and feedback like yours can help us shape future efforts. We'll be sure to let our Marketing Team know how you feel.
Kind regards.
Customer Answer
Date: 03/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ********Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered package of 2 electric Oral B toothbrushes. paid $197.53 in full. I had accidently placed the order twice. received another package of 2 toothbrushes, 4 total. I paid $197.53 twice. total $395.06. I returned order # ****** on 11/07/2024, USPS tracking# **** **** **** **** **** **. postage $18.70. 26 Nov 2024 spoke to Sam, ###-###-####, opened case number ********. no response. In Jan 2025, received post card dated 1-4-2025 that the information I sent was missing UPC symbol. and I had 3 weeks of the post card date to respond. I sent my response by registared mail. USPS tracking # ******************** on 1-23-2025. It is 1 March 2025. the tracking number still has that my response has not been picked up. I would like a refund for the package of 2 toothbrushes I returned to them in Nov 2024. order#******, $197.53. If not a refund, I want them to return the package of toothbrushes that I still own. I wrote to them that if neither of those things happened that I would contact the BBB. that was January 2025. It is costing me $419.34. Oral-B has my toothbrushes and my money. Can you help? Thank you.Business Response
Date: 03/10/2025
Thank you for reaching out to the Better Business Bureau regarding your Oral-B duplicate orders and we’re sorry for the frustration. Since we do not have access to the records of the Promotions Team that handles the Money Back Guarantee, we did reach out to them for more information. They confirmed the information they needed for the returned order was confirmed and a debit card refund of $179.98 was sent for processing on 02/27/2025 and should reach you within four weeks of that date. Separately, our team is going to issue a debit card of $36.25 to cover the tax and shipping cost to return the brush. The debit cards will come separately and look different from one another, our should reach you within 2-3 weeks.
We appreciate the opportunity to research this further for you and appreciate your patience.Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oral B Gum Care Floss Picks (60 ct). I have been purchasing these floss picks for years when they were labeled as Pro Health Clinical Protection floss picks. Since it was rebranded, the quality has drastically decreased. I no longer was able to use 1 floss pick for my entire mouth without it shredding. Now I have to use 2, maybe 3 to floss entire mouth because it has a tendency to snap easily. I repurchased these floss picks a few days ago and now it is horrible. It doesn't snap, it frays. It is difficult to get into my teeth now. Today i had to use 7 floss picks for my entire mouth. The torn pieces were left in my teeth, and I had to use regular rolled Oral b glide floss to refloss my teeth and remove the shredded pieces of floss in my teeth. Not only that, a piece of the frayed floss is stuck in my throat. I am having to drink lots of fluids and coughing to try to get it removed. This product should not be on the market as it indeed fray and shreds.Business Response
Date: 03/05/2025
Thank you for contacting the Better Business Bureau (BBB) and Oral-B Glide
We appreciate your years of loyalty and are very sorry to hear about your experience and we take issues of this nature seriously. Please look for an email from our Oral-B team with further details about how we can assist.
We appreciate the opportunity to address your concernsCustomer Answer
Date: 03/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
Date:03/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased 3 twin packs of secret shower fresh deodorant for myself and the girls. Upon opening the first pack and turning the knob on the bottom for the deodorant to rise up, the white button popped out and several small chunks of deodorant fell out. This happened with four of the six that I bought. The white button/cap on the bottom snapped right back in place but everytime it's turned nothing goes up, the cap pops back out and more chunks fall out. This is the first time I have every experienced this happening. I have previously made contact with P&G before concerning when the deodorant gets somewhat close to the end that the entire solid just snaps off of the holder inside and falls out making it unuseable and wasted. I did not receive any response to that concern. It isn't as though these are inexpensive by no means therefore this is concerning to the point that I don't want to change products but may have no other option financially. Thank you for listening and hopefully repairing the issue.Business Response
Date: 03/05/2025
Thank you for reaching out regarding Secret, we truly appreciate your loyalty and for introducing the product to your daughters. We’re sorry to hear of the issues you’ve had and are happy to help. I also review our files and see your previous report from 10/21/23 case ********, we did reply via email on 10/24/23 and also sent a coupon to the PO Box address provided. We’re so sorry you didn’t get them and are at a loss as it is unusual for both an email and postal response not to reach a consumer. We’re happy to take care of that purchase today as well.
Be assured, the photos and description were helpful. Our products and packaging go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect so it is important that we know and I'm sharing your experience with our Quality Assurance Team.
In the meantime, we’re sending 5-$8 off coupons to help offset replacement of the sticks you reported. Please look for our postal mailing to reach you in about 10 business days.
We truly appreciate the chance to make this right and be sure to reach out anytime.Customer Answer
Date: 03/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was not expecting any form of retribution and I am very appreciative of P & G to offer such. Furthermore, the company responding and stating that they will definitely address the concern with their quality control is a perfect response.
Regards,
****** ********Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Oral-B electric toothbrush and product makes me anxiety after while I use it it's something high in the vibration it's causing the my gums bleeding product is open I cannot return that I bought from the online and they have their satisfaction money back guarantee program I submit to my online purchase receipt and I couldn't successfully receive anything they were saying that you need a PDF we never received form of receipt in PDF format and their customer services emails general email cannot reply sending any corresponding I spoke with customer service supervisor she told me that to reply back to the same email I tried to reply back came back it's not working that email this is unacceptable day advertise money back guarantee satisfaction but when we try to use that program they are not really working with the customer importance of the purchaser satisfaction Kind regards BBBBusiness Response
Date: 02/27/2025
Thank you for reaching out to Oral-B and the Better Business Bureau. We’re sorry you were disappointed with the Oral-B brush you purchased and that your Money Back Guarantee was denied. In reviewing the receipt submitted, we noticed the price far exceeds the average retail price, including if you buy the product via our Oral-B website and the receipt had unusual formatting. Finally, our website provides details about our Money Back Guarantee, if you click on the following link ****************, you’ll find as part of those terms the purchase does have to be through an authorized retailer, we’ve included a segment from the information below.
We stand behind our products and quality controls. If for any reason you are not satisfied with an OralB® product you purchased from us or one of our authorized sellers in the United States, you may request a refund.Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the OralB® Money Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
Based on the information provided above, the submission does not qualify, therefore a refund will not be issued.
We wish you the best.Customer Answer
Date: 03/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. Money back guarantee program false advertisement not the customers benefit for defective or malfunctioning horrible quality product that's unacceptable and very disappointed NEVER purchase as a product Oral-B
Regards,
**** ******
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