Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Old Spice roll-on deodorant for several years without issue. However, after using the “Captain” scent recently, I developed severe chemical burns on my underarms, to the point where I was unable to lift my arms for several days. Believing it may have been an isolated incident, I switched brands for about a week before trying a different scent from the Old Spice line.
  
  Unfortunately, the same reaction occurred, again resulting in burns on both underarms.
  
  I contacted Procter & Gamble to report the matter, but their response stated that their product does not typically cause burns when used correctly. I am unsure how one could use a roll-on deodorant “incorrectly,” but I later discovered that not only have there been hundreds of similar reports in recent years, P&G was also sued in 2024 for this exact issue, an issue they suggested was uncommon.
  
  The best part? To rectify this situation, they sent me a coupon— for a free roll-on deodorant. Given the injuries I sustained, I had no intention of using their product again. The kicker? I gave it to a friend and no place would accept it.

  

  Business Response

  Date: 08/21/2025

  Thank you for contacting the Better Business Bureau regarding your experience with Old Spice. We appreciate you sharing it with us earlier this year and again, we're very sorry this happened. Be assured, we reported this with both our Health & Safety Team and the rest of our Old Spice Team.
  
  As with all our product, we rigorously test our products for safety, however, we know that some people may have individual sensitivities to a particular ingredient or formulation, regardless of the brand. We make many versions of Old Spice, including various scent, our intention with sending a coupon was to try one different than the one used previously. I am sending debit card for $20 help offset the cost of two units in the event that you're no longer able to use any of the products offered. Please look for it to arrive in about three weeks.
  Please know, many thousands of consumers use the products daily without issue, but again, we respect not every consumer can use every product. If you had an issue with a deodorant only product, we would recommend trying one that is an antiperspirant and deodorant, to see if that works for you.

  
  We appreciate you reaching out and hope this finds you doing well. 
  

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand that some individuals may have sensitivities, however, I find it concerning that I developed a severe reaction to the same scent I had been using for years. When I initially reached out, my concern was dismissed, and I was provided only with a faulty coupon. The reaction required medical attention, and I was informed it was a chemical burn rather than an allergic response.
  
  
  I apologize for following up again, as I previously submitted a complaint earlier this year but did not receive a formal response besides the coupon that suggested I was “using the deodorant incorrectly”. I wanted to ensure that this matter is taken seriously and properly addressed.

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G had an offer of receiving a $25 ****** Shop Card if we bought $100 or more of their products at ****** from 8/26/2024 to 9/22/2024. We shopped on 9/17/2024 and spent $101.34 on qualifying products. The deadline for submission was 10/31/2024 and I submitted on 9/29/2024, and received an e-mail acknowledgment of registering and submission. On 11/23/2024 I logged in to their website to see the status, but it stated we had a total of $91.35. Upon reviewing the receipt and figuring out the amount, they left off $9.99 for a ******* shampoo or conditioner. We bought one of each and it's clearly marked but I believe one was left off in their calculation. I submitted an inquiry and received an e-mail acknowledgement that they would review and reply shortly, but I never received the Shop Card as promised or a reply.

  

  Business Response

  Date: 08/22/2025

  Thank you for reaching out to the Better Business Bureau and for your loyalty. While we do not have access to the Promotion Team records, we do agree that it appears one of the ******* products was overlooked. We're very sorry for this and appreciate you including the receipt so we can take care of it right away. Please look for a debit card from our team in the amount of $25 to reach you in about three weeks.

  
  Kind regards. 

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  
  Thank you **** for helping to resolve this matter, small amount but a promotion like this is time consuming since the rebate is a manual process.  I feel P&G should have not just fulfilled its promise, but offered compensation as well for all these extra inconveniences to honor the promotion.  But with that said- I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Many thanks again,
  
  
  
  **** *********
  

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reporting a defect with the rolls of Charmin toilet paper rolls I had purchased, I received this response:
  Thank you for your prompt reply with helpful additional info.
  
  As promised, I am sending 2 $15 each Bounty (ANY) coupons. Look for them in your postal mail within 3 weeks.
  
  Please let us know if we can further assist.
  
  Best,
  L***
  Charmin Team
  I am not sure if these coupons would have worked for Charmin but I would also like to confirm this is the case. Instead of receiving the promised coupons, I received a letter stating that I need to send back the rolls at my expense and seek to be reimbursed. I did not agree to this and was initially promised something different by your customer care team. I would like to receive the coupons I was promised as I provided an image of the defect and that should be sufficient for operations executives.

  

  Business Response

  Date: 08/07/2025

  Thank you for much for reaching out to both the Better Business Bureau and our Charmin Team, we’re so sorry to hear about your experience with the product and our coupons. Please know, we have requested the two Charmin coupons be issued, you can expect them in about three weeks.
  
  As background, we do have processes in place to protect our company from excessive, false, duplicate, or unusual reports. Unfortunately, the system notated this report incorrectly, we were glad to see it didn’t impact your reports earlier this year on Puffs and our Oral-B floss. Again, we’re glad you let us know and are happy to send the coupons. Also, it is a good idea to retain the product until compensation is received, in the event it is needed.
  
  We wish you the best and again, please look for those in about three weeks.
  

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased your Brain IPL device from ****** on January 18, 2025 (Order #*******************; “Braun Smart IPL, Silk·Expert Pro 5: at Home Laser Hair Removal for Women and Men, Permanent Visible Hair Reduction in Hair Regrowth for Body & Face, with Venus Swirl Razor, Corded, IPL5137”) and have used it exactly as instructed—three times per week, without exception, since the day it arrived. I have fair skin and dark hair, which your product materials clearly identify as the optimal profile for this device. Despite perfect usage over an extended period, the device has had essentially no effect. Given the high price and the time commitment involved, this is extremely disappointing. It’s clear that I upheld my end of the purchase; the product did not uphold yours. I’m aware that this may fall outside the standard return or guarantee window, but given the circumstances—and the fact that the product failure was only apparent after long-term use as directed—I am asking Braun to approve an extension of the return period and allow me to return the device for a full refund.

  

  Business Response

  Date: 08/07/2025

  Thank you for much for reaching out to both the Better
  Business Bureau and our Braun Money Back Guarantee (MBG) Team. We’re sorry to
  hear you were disappointed with the IPL product and glad you let us know and would
  like to provide some information. Please look for an email sent to you on
  8/7/25 for more information.
  
  Kind regards. 

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to my rebate submission for the period of 3/30/25 to 6/15/25. I never received my $15 prepaid **** in the mail so I called to follow up. I was told that it was not processed because it was flagged as a duplicate. The first submission was erroneously sent with only 1 of the 2 receipts because the online application was not user friendly. I resubmitted it right after with all the required and correct information. The representative looked up my submission and confirmed that it was all correct but said there was nothing she could do about it because I was calling in July. She said that it was my responsibility to follow up during the promotion period. She said I should’ve received an email but I never received any correspondence letting me know that there was any issue whatsoever. I took the time to submit the form and proof of purchase and met all the requirements which P&G erroneously flagged as a duplicate and they failed to process my submission and they failed to deliver the prepaid visa.
  I asked to speak to a supervisor and she said she was both the representative and the supervisor and offered no resolution.
  I called back a few days later and asked for an email address for customer complaints and was given
  ****************************
  I emailed them on 7/16 and have yet to receive any reply. I have purchased P&G products for well over 40+ years and I hope they do what is right to keep loyal customers. The bottom line is I submitted what was required of me and they failed to correctly process it and refuse to deliver what was promised.

  

  Business Response

  Date: 07/30/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about this experience.  Although we do not handle the rebates here at consumer relations, we'd still like to help. Please look for an email with further details about how we can assist.
  
   Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** **********

  The company said they would send me a gift card. I was waiting for it before I replied. Is there a way to still respond to the complaint as “satisfied with outcome? 
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get compensation for damages from a faulty Febreze plug in. It was purchased a couple weeks ago and the proper matching plug in scent was used. The device dripped out the bottom onto my floor putting a hole straight through it directly underneath the device.

  

  Business Response

  Date: 07/28/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and Febreze. We’re sorry to hear about this experience.
  
   
  
  Please keep an eye out for an email from us directly regarding this experience.
  
   
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their 3d white strips did absolutely nothing to whiten my teeth. I followed all instructions, time constraints, etc. and there is no difference in the color of my teeth.

  

  Business Response

  Date: 07/24/2025

  Thanks for reaching out and we're sorry you didn't get the whitening expected. Consumer testing and clinical studies have shown that our Crest Whitestrips are effective however, we know if you have stubborn stains you may need to use a second box of Whitestrips to achieve the results you want. We do have a robust Money Back Guarantee program, we would be happy to provide the details for. However, as a onetime gesture of goodwill, we can speed up the process if you would please reply to the BBB with a copy/photo of the purchase receipt and if you hand write the Complaint ID number ******** on the box and send the photo. 

  We look forward to receiving your documentation. 

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********:

   

  See the attachments for the receipt.
  

  Noting that I did use two boxes of crest whitening strips and the whitening process did nothing to brighten my teeth.
  I had a simple desire to brighten to brighten my teeth and these products failed.
  

  Two boxes of crest whitestrips were purchased as the receipt shows. I’m requesting a refund for both. 
  
  
  
  Regards,
  
  
  
  ******* ******

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotional offer. Spend $50 get a $15 rebate. I spent $150 on qualifying products with the anticipation of receiving $45 in rebate gift cards. After submitting my receipts as requested, and all the information that is involved with the submission, I received a confirmation that my submission was received. It took about six weeks for the processing time and during thay time the offer ended. When I received my rebate I only received $5 of the $45 I should have received. I was told there was an error with the website when my receipts were uploaded into the system but since the promotion had closed they were not going to send me the additional rebate funds I was owed. I had done all that was requested on my part and was under the impression everything submitted correctly. Poor customer service.

  

  Business Response

  Date: 07/17/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and Procter & Gamble (P&G). We’re sorry to hear about this experience.
  
  
  We offer many different rebates and promotions, some of which are handled by the store. We’d like to look into this rebate further. We’ve gone ahead and sent you an email directly regarding this rebate.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is being reported as a matter of principal and has nothing to do with the minimal amount at issue. The principal involves that I was issued a $5 rewards card through the P&G rewards program. I chose ******. This occurred last week on/around around July 9th. The rewards card indicated that it would apply toward any P&G product. I went through the line with Dawn that was well over $5 and the clerk scanned the code and read the instructions and stated she had entered it correctly and the system stated that it was not eligible because it was not a healthcare item. Again I showed them that it stated good on any P&G product. She suggested that I go back and purchase a health and beauty product. I then took the time to go back and select Crest that was $7.99. The clerk went through the same process and advised that the system stated that it was not an eligible product. At this point I'm beginning to think that it my appear as though I'm trying to present a fraudulent code to get $5. I've then said take off all the p&g products I will not purchase any of them. Again because I wasted my time and it did not place me in a very good light with ****** in my opinion, I called P&G and explainef the situation. I thought I was speaking with someone in customer service but I find out there was no service at all. I was simply told that the website for the rewards program had no one set up for taking any phone calls and representative is really sorry about that. I am really surprised that a company this large has such shoddy customer service over a meager $5. But I wanted to bring this to issue because it doesn't really matter about the amount as it's a reflection on the lack of customer service and care about the customers and having to jump through hoops to get a measly $5 honored at a store that they approved. I would have at least expected an offer of $5 in coupons or something to be sent but no. I guess that's expecting too much from today's companies. Thank you.

  

  Business Response

  Date: 07/17/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We're very sorry to hear about the difficulty you had redeeming your reward. While we don't handle these promotions directly, we are more than happy to assist. Also, while we can't be certain, it does appear that the retailer may have the information for this promotion entered incorrectly in their system.
  
  Please look for an email from our P&G team with further details about how we can assist. Again, we're very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ***
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a serious health issue I experienced after using your L. brand sanitary pads.
  
  After using this product, I developed a significant allergic reaction, which I believe may be due to mold spores present in the pads. This has caused me considerable discomfort and health concerns. I believe this may indicate a quality control issue with this product batch.
  
  I am requesting that this complaint be escalated to the appropriate department for immediate investigation. I would also appreciate it if someone could contact me to provide the necessary paperwork to document this incident and advise on the next steps. I request for the necessary paperwork to be emailed to me.

  

  Business Response

  Date: 07/14/2025

  Thank you for reaching out to both L and the Better Business
  Bureau (BBB) regarding your report, we’re very sorry to hear of this. We take
  reports of this nature seriously and investigate to the full extent, therefore
  we appreciate the opportunity you’ve provided us. Please know, safety and quality are top priorities for us, and
  a report of this nature is unusual. We are happy to send you the documents to return
  the packaging and product to us so the investigation can be conducted to
  understand the cause. We understand from your conversation with us that your
  physician has some product and we also hope you were able to remove some for disposal
  as again, it is imperative that we investigate this claim. In addition to
  material to return that, we’ll also send paperwork for you to fill out and return
  with your documentation of your medical visit, out-of-pocket expenses after insurance
  and detailed notes from the physician visit related to this report. In
  addition, you can include the receipt for the piercing mentioned or a link to
  the professional that did the piercing so we can consider that cost in our
  decision. Please know, the submission of a medical compensation claim is not a
  guarantee of reimbursement for out-of-pocket medical expenses, but it is the guarantee
  of fair consideration based on the documentation and physician notes received.

  
  Also, your mailing address was not shared with us in
  the call and is not complete in the report to the BBB. If you would please
  reply to the BBB with your full mailing address, we will send you the paperwork
  via postal mail with a return address to send the documentation back to us. In
  the meantime, please include the size count, version, and price of the box of L
  tampons so we can look into a refund for the product.

  
  We look forward to hearing from you with your address so the
  information can be sent as our policy is to send the information via postal
  mail.

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I have provided my email. The company said they can communicate with me via email but I haven’t received communication that way. Please start the email communication thread. Once confirmed I received the email communication, I would like to close out this complaint. However, not before. Please start the email thread. 
  
  
  
  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 07/30/2025

  Thank you for your reply, we're happy to send reply via email also. Please know, we still need your postal mailing address to send the documentation for consideration of out-of-pocket medical expenses and a refund for the product.

  Kind regards.