Business Profile

Detergent

The Procter & Gamble Company

Headquarters

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

352 total complaints in the last 3 years.
100 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/02, I ordered a product from this company's subsidiary, REMOVED I decided to return that product. When I started this process, none of REMOVEDGrooming's return methods: chat line, phone call, or website account were able to help me start the return process. Thus, I turned to Google to seek more information or an alternative number. I found this link: REMOVED. Assuming that REMOVEDGrooming and REMOVEDHousehold were essentially the same brand. I followed the instructions presented to me on the website. I received a confirmation of my return and was informed that I would receive a refund. When that refund was taking longer than expected, I reached out to REMOVEDGrooming's chat line to resolve the issue. I was told that if I supplied the tracking number for the return shipment, I would receive my refund in 5-7 days. I then received an email the following morning asking why I followed the return process that I did. I explained how I navigated the process and shared the link that I followed. They responded that they could not now refund my returned purchase because it was with REMOVEDHousehold and not REMOVEDGrooming, which is licensed by another company. There is little indication that there is a difference between these two brands. Regardless, I was told I needed to get in touch with the company I sent the package to and needed to have them return it to me. Given that it has been more than a month since that package was received, which is confirmed by the tracking number I was provided when I shipped it back, the likelihood that it will be located and sent back to me is minimal at best. I have called the support line since then and have not gotten the assistance or support I need in resolving this situation.
Business Response
Date: 05/26/2026
Thank you for reaching out to REMOVEDand the Better Business
Bureau. We’re sorry for your disappointment and have shared this with the rest
of our team. Please know, our website has information regarding returns which
you can access 24 hours a day at REMOVEDWe’ve included the key information from the site below. We’re sorry if you were
unable to find this information but we do feel it is easily accessible at the
bottom of our website.
In addition, we would caution you to proceed with caution in
any situation when you find information on Google. Instead, we would encourage
you to call us directly at the toll-free number on the packaging if you’re not
able to find the information needed on our site.

With that said, please look for an email directly from our
team in your previous case.

Kind regards.

Return Policy & Procedures
We want to ensure your complete satisfaction and will
happily accept returns in accordance with the following Return Policy, outlined
below. To return an item, you must have purchased it from shop.braun.com or
us.braun.com. The item must be returned to us, unopened and in its original
packaging, with all accessories, within 30 days of the date upon which we
provided the item to the carrier for shipment to you.

To start, go to Order
History within your
account, locate the order you want to return, and click ‘Return Items.’ Our
team will review your request and, if approved, email you a return label to
send your order back to us. We’ll issue a full refund once your order is
received. If you have questions or need help, contact our Customer
Service Team
Initial Complaint
Date:05/13/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I am submitting this complaint regarding a defective Febreze Auto Clip product that I purchased and had shipped to me. Upon arrival, the product was broken and completely unusable straight out of the package.

After contacting Febreze customer service, I explained that the product was defective and that I expected either a replacement or a refund for the full amount I spent. Instead, I was only offered a coupon that did not even cover the full cost of the defective product I received.

I find this resolution unacceptable. As a customer, I should not be expected to spend additional money out of pocket just to replace a defective item that arrived broken through no fault of my own. Offering a partial coupon instead of properly reimbursing the customer does not fairly resolve the issue.

I specifically expressed my dissatisfaction to customer service and was told that the coupon offered was “the best they could do.” I do not believe this is reasonable customer service for a defective product issue.

I am requesting that Procter & Gamble / Febreze provide either:

A full refund for the defective product, or

A replacement product at no additional cost to me.

Consumers should not be financially responsible for defective merchandise they receive.

Thank you for your time and attention to this matter.

Sincerely,REMOVED
Business Response
Date: 05/18/2026
Thank you for reaching out and we're sorry to hear of the issue you had with Febreze and your disappointment with our compensation. Please know, our team member sent 2-$5 off coupons to help replace the double pack with two clips. The coupons are intended to be used on two single units, which are about $3 each, therefore the coupons would cover the cost of the units you could not use. Again, we're sorry this was not explained. They can also be used to buy a larger pack such as the 2-pack and would take the full $5 off the purchase, which would allow you to get 2-two packs for $1.44 each before tax, so instead of $12.88 for 4 units, it would be $2.88 for 4 units.
As a gesture of goodwill, we're happy to send a debit card refund for $6.44, in place of the coupons. Please note, we do not cover tax since that is not collected by our team. Please look for this in a separate mailing in about three weeks.
We wish you the best.
Customer Answer
Date: 05/18/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

A customer should never have to make additional purchases to be accommodated for a defective product that they purchased. This logic makes absolutely no sense . A refund or replacement is the only thing acceptable . Do better !

Regards,

REMOVED

Business Response
Date: 05/18/2026
We appreciate your feedback and wish you the best.
Kind regards.

Customer Answer
Date: 05/18/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I do not wish to buy more product and have a coupon . I wish for my defective product to be replaced or refunded. Warm regards

Regards,

REMOVED

Business Response
Date: 05/18/2026
Thanks for writing back. Please know, in our original reply we shared the following "we're happy to send a debit card refund for $6.44, in place of the coupons." The coupons were sent previously and cannot be stopped, whereas the debit card will take about three weeks to arrive. We're sorry, we do not have product on hand or direct ship/sales of the product so we cannot send a replacement.
Kind regards.
Customer Answer
Date: 05/19/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me only if they send a card with refunded amount .

Regards,

REMOVED
Initial Complaint
Date:05/05/2026
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24, 2026, I purchased a SK II PITERA FACIAL TREATMENT ESSENCE 11OZ from their online store for $305.26. As part of the order, they are supposed to provide gifts/samples, including a FACIAL TREATMENT MASK, A .4 OZSKINPOWERADVANCED CREAM, A .5 OZ FACIAL TREATMENT CLEANSER DELUXE, AND A 1 OZ FACIAL TREATMENT ESSENCE DELUXE.

The main product was received but all the gifts were not included in the package. I made the purchase mainly due to the offer of those free gifts. I contacted the merchant on 5/4/2026, and the agent mentioned that the gifts may arrive in their separate package. On 5/5, the merchant said they included the gift in the original packaging and they refuse to send replacement. Also, they are accusing me of abusing their replacement policy?! It is my (and also my family) first time ordering from sk-ii.com (a child company of P & G) and we truly never received the gifts from the merchant
Business Response
Date: 05/13/2026
Thank you for reaching out to the Better Business Bureau and we're sorry for the disappointment in our policy. Please know, we have checks and balances in place to assure the weight of the package is as expected, including samples prior to shipment. Unfortunately, we were forced to implemented this due to widespread reports of samples not being received. As shared, our team pulled a carton analysis of your order, and all of the products combined weigh ~1.4lbs. Of that weight, ~.4lbs is made up of the free samples. Our box and packing materials weigh ~1.5lbs, which means your correctly packed order would have weighed around 2.9lbs. Your order if it was missing the products when leaving our facility would have weighed 2.5lbs. The weight of your order right before it shipped from our facility was 2.835lbs, which was confirmed by UPS's independent weight when they picked it up. Based on this information, we are unable to send new samples.
Kind regards.
Customer Answer
Date: 05/13/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I can’t imaging I am bullied and teased by P&G because of just a few free samples. I have no way to verify the weight as I trusted them, was told there may be a separate package for the samples, and no longer have the original box. They are just telling the story they want to tell. It is a crazy business practice and they need to feel embarrassed by their conduct. Not sure what you can do and I dont have as much time as this shaddy company to fight over a few free samples. Shame on them!

Regards,

REMOVED
Initial Complaint
Date:04/29/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Braun all-in-one 5 but the handset started to malfunction in under 12 months. I took the equipment to Target in its original packaging but I was to contact the manufacturer.
Business Response
Date: 05/11/2026
Thank you for reaching out regarding Braun and we're sorry to hear of your experience. We have sent an email with the details of our 2-year limited warranty so you can send your unit to a Service Center with free shipping.
Please look for that email so we can get you back to using your device.
Initial Complaint
Date:04/28/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Procter and Gamble offers rebates on their products.
First, I am locked out of their online submission portal and nobody will help getting the issue resolved.
Second, I mailed via USPS mail a laundry satisfaction rebate. I received a postcard saying the UPC does not qualify.
I have made several phone attempts to resolve this issue, and nobody can assist in resolving the issue.
Business Response
Date: 04/30/2026
Thank you for reaching out to the Better Business Bureau and we're sorry to hear of your disappointment with a rebate. We'll be happy to look further into this if you could reply to the BBB with the exact rebate, including the amount the rebate was for.
We truly appreciate your loyalty and look forward to additional details.
Customer Answer
Date: 04/30/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The business has not contacted me, but I see the message here.
As I said in the original complaint, there were several issues.
1) they had a rebate that can only be submitted online, and I am locked out of my account, and nobody would restore access. That rebate was spend $50, get $15 back.
2) since I was not able to submit the rebate mentioned in #1, there is a different laundry satisfaction gaurantee rebate (mail in). i sent that in, with the UPC number from the box , and I received a postcard saying it is not on their list of qualifying products, and nobody can update the list.
REMOVED

Regards,

REMOVED

Business Response
Date: 05/06/2026
Thank you for reaching out with additional details. Please be on the lookout for an email from our team regarding the two promotions.
Customer Answer
Date: 05/12/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

It says someone will contact me via email.
i have not received any contact from p&g regarding this issue.

Regards,

REMOVED

Business Response
Date: 05/26/2026
We hope this message finds you well. We've been in communication with you via email, there have been back and forth messages. Please know, we're at a loss as to exactly what you're requesting. Initially, you discussed a $15 rebate but now it appears you're seeking compensation for full purchases. Please know, you would not be eligible for a rebate if you're requesting reimbursement for a purchase. Please clarify exactly what products and amount you're seeking compensation for and provide any receipts and photos of the products to the Better Business Bureau. Note: we only consider recent purchases and generally only if there is a manufacturing issue with the product. Also, please be sure to retain the product/s as they may need to be returned for consideration of compensation.
Kind regards.
Customer Answer
Date: 05/26/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I am not seeking full compensation for the products. I submitted the receipt as proof of purchase.
I just want the rebate that i was not able to apply for $15

Regards,

REMOVED

Business Response
Date: 05/26/2026
Thank you for confirming. Please look for a postal mailing to arrive in about three weeks with the $15 prepaid debit card.
We wish you the best.
Customer Answer
Date: 05/27/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:04/17/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a rebate form via the online proctor and Gamble website. I took care to enter all of the UPC numbers as required. I 100% submitted for the $15 rebate on a $50 purchase. I have attached a screenshot of the $50 worth of detergent I'd purchased. I received only a $5 gift card in the mail with no explanation whatsoever. I certainly will not be purchasing tide or gain products anymore nor will I submit for rebate submissions. Clearly false advertising. Disappointed.
Business Response
Date: 04/24/2026
Thank you for reaching out to the BBB and P&G. We’re very sorry to hear of your experience with the rebate promotion but we’re happy to help.

Please know the $50 purchase amount has to be before any discounts, promotion cards, etc. In reviewing the receipt, we can’t see it in entirety but the total price for the Gain products shown does not equal what the total on the receipt is, which implies there may have been other items purchased or discounts applied. Please reply with the full receipt so we can better understand.

Thanks again for contacting the BBB and P&G. We look forward to hearing from you.
Initial Complaint
Date:04/15/2026
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I support this company and have a large household of family members who love PG personal care products. I value my time and money spend on household items that meet our family's needs. However, I've been flagged as a problem customer and PG refuses to refund or stand behind products that don't meet their own basic standards. I've lost count how many ripped diapers I've trashed, or skincare reactions I've had, or quality issues with PG's product packaging such as glued together laundry pods and broken deodorant sticks I've wasted time and money on... And when I report these quality issues with PG, I get letters stating an unusual amount of complaints have been filed by me or someone using my name and address and I think this is a pretty unusual way to help resolve customer complaints!

I recently inquired if they could send me a replacement cap for a large bottle of cracked mouthwash that made a mess of my bathroom and they require me to ship the product back to them for inspection at my own expense stating they would not help otherwise, and that's after an email stating they would send a replacement coupon. They must have filtered my contact info through a systematic ban list for a bottle of mouth wash with a cracked lid, that's completely uncalled for! I would appreciate a formal ban letter from the business if this is what is to be expected.
Business Response
Date: 04/15/2026
Thank you for contacting the Better Business Bureau and we're sorry for your disappointing experiences with our products, including the recent one with Scope and for your disappointment with our policy. As explained in our letter, the number of reports does exceed what we feel is reasonable, therefore we need to evaluate the product to consider if compensation can be sent. Please know, you are welcome to report any issues you have, but compensation will not be allowed to process. To consider if we can help, you would have to follow the information in the letter. Also, as we share in the letter, include the receipt of the shipment when you return the product to us and we'll also consider it, Note, since we're not responsible for items lost in the mail, we recommend using trackable shipping.
We understand you may not agree with our policy and may elect to no longer buy our products because of this. While we're always disappointed to lose a consumer, we respect it is your right to continue buying our products or not. With that said, we also hope you respect it is our right to ask you to send the product back to consider compensation. While we understand unexpected problems may occur in manufacturing and appreciate consumers letting us know, we also know some issues are not related to manufacturing and that unfortunately, we are challenged with containing a high amount of fraud and we must take steps to protect our company, our brands and costs to all of our consumers. Unfortunately, this can impact consumers that have legitimate issues which is why we offer the option to return the product for review.
Below is a copy of the current letter we send, and we hope you'll take advantage of this process when you have an issue so we can determine if we can assist with reimbursement.
Thank you for your recent contact. In order to proceed with your case, we require the product to be returned to us. The returned product is essential to investigate the reported issue. Please return the affected product, in its original packaging where available, to:

REMOVED
REMOVED
REMOVED
REMOVED

With your product return, please include the original postage receipt as proof of the mailing cost you incurred. We recommend you also retain a copy of the postage receipt for yourself. Once we receive the product, we will investigate the issue and re-contact you with our findings. Replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards. If you are unable to return the product to us for investigation, we will be unable to take this matter any further.

We take all complaints from our consumers very seriously. Our records indicate that the number of complaints from your household is unusually high. Therefore, without evidence of a product deficiency for this case, or future cases, we are no longer able to reimburse you with product coupons or refunds.
Customer Answer
Date: 04/15/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are:

Fraudster treatment and I find this despicable. I will simply return this crest mouthwash to REMOVED, where I bought it and save myself the hassle which is what your policy should state. I understand the need to protect your assets but I find your policy here insulting and discriminatory. Plus your company is making a profit off of families like my own which is a shame. I asked for a replacement cap, not refunds or free products to be very clear. You could have asked for a picture of the damage or offered a return postage request. Please reflect on this complaint and improve your customer interactions. Alpha team is beta at best.
Regards,

REMOVED
Initial Complaint
Date:04/13/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a P&G product at Walmart. UPC REMOVEDswiffer duster kit. On the front of the package it shows the duster head covering the entire package. It also shows an image of the duster head next to a ceiling fan and the duster head is as big as the fan blade. No where on the package is the size of the duster printed. The duster head is significantly smaller than the image. I believe this is false advertising.
Business Response
Date: 04/15/2026
Thank you for reaching out
to both our team and the Better Business Bureau and we're sorry to hear of your
disappointment with our Swiffer products, the packaging images and the need to
use two dusters to make full use of the unit. Be assured we’ve shared your report with the
rest of our team that you believe the image does not portray the actual size. Please look for the coupon our team members
sent for additional refills; they should reach you within three weeks.

In the meantime, we hope
you’ll try the product as it is truly amazing at allowing you to dust hard to
reach places like ceiling fans, walls, ceiling etc as the product extends up to
6 feet to allow you to reach high places. Once you add the two heavy-duty duster
refills on it, one on each side, it allows you to cover more surface area and
use all sides of the duster. We recommend
fluffing the dusters so they can hold as much dust as possible and be sure when
putting them on, not to push them too close to the center as there should be
some space there as shown in the photo.

Again, we appreciate your
feedback and wish you the best.
Customer Answer
Date: 04/15/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:04/03/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Procter & Gamble Dawn Dish Soap ( ALL Of Dawn Dish Soap ) is 100% false advertisement on what they claim to what this product does when using for removing stains from clothing ect. This information is misleading us, the consumer. I used dawn dish soap to remove a small stain on my drape & it left me with a bigger stain. It doesn't take away stains at all, when using it creates a much bigger problem. Please don't state that it's not for drapes because according to your ' what you can use it on ' drapes is in there. This product is misleading i am am just seeking for this company to take responsibility for what it claims that their product does. I believe that when there are enough complaints about this product, it's very possible that something will get done about the lying P&G is doing with every cleaning product they sell. My drape is no longer good any more. By rights they should be replacing my item, but P&G thinks that they are too good to even do that for the customer that bought their product.
I am not asking for any money, I am asking for honesty from this company, in fact it's for all their cleaning products. even Febreze air freshener which I receive less than half of a bottle of product.
Business Response
Date: 04/23/2026
Thank you for reaching out to the Better
Business Bureau (BBB) and Dawn & Febreze. We’re sorry to hear about this
experiences, and would be happy to assist.
Please know that our products go through a strict
quality check during the manufacturing process and are tested to be safe to use
as directed. Also, be sure the product is machine washable and does not have special/unique
cleaning such as dry clean only.

For pre-treating stains, it is recommended to
spot test with a small amount of
product in a small, inconspicuous area, such as an
inside hem, to make sure that the material will not be damaged. We’re sure
you’ve probably tried a few, but here are some methods that can be used to remove
the stain if the item is MACHINE WASHABLE. If it is dry clean only, it does
require special handling.

Laundry
Detergent: Apply a small amount of liquid laundry detergent directly to
the stain. Rub it in gently with your fingers or a soft brush. Let it sit
for about 10-15 minutes before rinsing thoroughly with cold water.

Soak in Warm Water: Fill a basin or sink with warm water and add a small
amount of laundry detergent. Soak the drape for 15-30 minutes,
occasionally agitating the water to help lift the stain.

Wash as Usual: After treating the stain, wash the drape according to the
care label instructions. Use the warmest water safe for the fabric.

Check Before Drying: Before placing the drape in the dryer, check to
ensure the stain is completely gone. Heat can set the stain, making it
harder to remove. If the stain persists, repeat the steps above.

Special Stain Removers: If the stain is still there, consider using a
commercial stain remover designed for laundry/drapes. Follow the product
instructions carefully.

Please know that for the Febreze Air, the weight listed on the
package reflects the fill level of the liquid in the container. Although the
container itself may appear visually half full, this is typically how aerosol
containers are designed. We use 100% natural nitrogen as the propellant, and
the space above the liquid is occupied by the nitrogen. The container is 60%
liquid and 40% nitrogen to allow the nitrogen to adequately
dispense the volume of liquid.

Again, we are sorry for your experience and
appreciate the opportunity to address your concerns. If you have any questions or would like to start a
claim, please, please call us Toll Free ###-###-#### and provide case REMOVED. Also,
be sure to retain all items and please know, starting a claim is not a guarantee
of reimbursement.
Customer Answer
Date: 04/24/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

No matter what they claim for their reasoning on their 2 items I was asking about (complaining about) it's too late for their response to me. The damage is done, I can't fix my garment and the air fresher is gone because it was barely full when I bought it. I never took note of what was inside the container and why would I?
After waiting all this time to hear from a company that is not honourable it means nothing to me nor will I purchase their products again. The response to what I just said would be( BIG DEAL ) from this company. This company does not care what customers think about anything that they sell to the public. It is a very sad world where we live and the price goes up and the customer receives less product. Believe me the customer knows that they are receiving less from the company, but who cares right?

Regards,

REMOVED
Initial Complaint
Date:03/30/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spruce weed killer power wand stopped working after one season. I followed the trouble shooting steps, but none worked. I even changed the batteries in the wand. You can hear the motor run, but it does not spray. I called Spruce (P&G) customer support, but the overseas female agent was no help. I asked the female agent for a replacement power wand, but she could not find any option to send me one. Right now I am stuck with a ¾ full and a completed new jug with no method to spray it on my weeds.
Please send me new Spruce Power Wand.
REMOVED
Business Response
Date: 04/07/2026
Thank you for reaching out regarding Spruce and we're sorry to hear the sprayer stopped functioning properly. Be assured we made a report of that as we do expect the sprayer to last through more than one bottle. We're also sorry for your disappointment that we do not have replacement sprayers to send, and we've shared this with the rest of our team. We hope the solution provided was helpful.
Thank you again and wish you the best.
Customer Answer
Date: 04/07/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED

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The Procter & Gamble Company is BBB Accredited.