Business Profile

Detergent

The Procter & Gamble Company

Headquarters

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

389 total complaints in the last 3 years.
137 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Labels on bottles indicate ultra moisture in large font which is misleading people to believe that it is a moisturizer. The "body wash" text is small on the bottom of the bottle in a light grey shade. As a result the body wash was inadvertently left on the face and caused an allergic reaction.
Business Response
Date: 10/01/2025
Thanks for contacting the Better
Business Bureau (BBB) and P&G/Olay. We're
sorry to learn that there was confusion about the packaging of your recent Olay
Ultra Moisture Body Wash purchase.

As a Company, we're dedicated to
making products that improve the lives of our consumers who use them. Please be
assured that all Olay products are extensively evaluated for quality and
safety, so it's important that we understand what happened.

The information you provide is
valuable to our ongoing efforts to maintain our high standards of quality and
service, and we appreciate you bringing this incident to our attention. You can
be sure it has been reported to the appropriate people within our company.

We'd love to work directly with you to resolve this to our
mutual satisfaction. To that end, please check your e-mail for a message
regarding Olay.

Again, we're sorry you had this experience and regret any
inconvenience this has caused you. We value your loyalty to P&G and Olay
products and welcome the opportunity to address your concerns.

Customer Answer
Date: 10/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have not received an email from you as you indicated in the previous message.

Regards,

******** *********

Business Response
Date: 10/02/2025
Thanks for contacting the Better
Business Bureau (BBB) and P&G/Olay. We're
sorry to learn about your recent experience with Olay Ultra Moisture Body Wash.

We’ve contacted you directly via email to resolve this to
our mutual satisfaction. Please check your e-mail for a message regarding Olay.

Again, we're sorry you had this experience and regret any
inconvenience this has caused you. We value your loyalty to P&G and Olay
products and welcome the opportunity to address your concerns.
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Crest Pro-Health Gum Detoxify + Whitening 2-Step toothpaste from *** in *** *****, CA on June 24, 2025. The package clearly states “Satisfaction Guaranteed” and instructs customers to return the receipt and UPC within 60 days for a refund.

On Day 56 after purchase I attempted multiple times to contact the number provided on the package (###-###-####) to exercise the guarantee. *** refused to process the return, stating they only accept returns within 30 days. Despite my timely attempts within the 60-day window, I never received any response from Procter & Gamble or Crest.

As a consumer with an immunodeficiency condition, repeated trips to *** and attempts to resolve this issue have caused me significant hardship and out-of-pocket costs (at least $100 in transportation/Uber fares).

Under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), a written satisfaction guarantee must be honored as stated. I am therefore requesting:

1. A full refund of the purchase price of the product as promised in the satisfaction guarantee.
2. Reimbursement of reasonable out-of-pocket costs incurred in attempting to comply with the guarantee (transportation costs to and from ***), as a gesture of good faith.
3. A prompt written response confirming how and when this refund will be processed.

I have attached copies of my receipt, the UPC from the package, and photos showing the guarantee terms. I made my request within the 60-day period but was unable to reach anyone.

Thank you for your assistance in helping resolve this matter.
Business Response
Date: 09/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Crest. We’re sorry to hear about this experience, and we’re happy to assist.

Please keep an eye out for an email from us directly regarding your refund for the product. We cannot offer a refund for the cost of transportation. We recommend you reach out to *** directly regarding their return policy and the difficulty you had with that particular store.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** ****** ********* *** ******** ********** *****
Saturday, September 20th, 2025

V.I.P. Corporate Executive
PROCTER & GAMBLE
2 P & G Plaza
Cincinnati, Ohio 45202
###-###-#### & Fax: ###-###-####

&

V.I.P. Corporate Executive
************* *** ********** ****** ***** **** *** ********** ********** *****
Regarding: Very Serious Complaint

Dear Procter & Gamble and/or ************* Executive:

Good morning or good afternoon to You!

How is your day today in sunny Cincinnati, Ohio and/or *** ********** ********** and/or wherever else You are in the World?

My day could be going much better, thank you, except due to the Fact that I had bought two (2) bottles of your Native Hair Care 2 In 1 Scalp Refreshing Shampoo & Conditioner 16.5 FL OZ (487 mL) and both bottles were Not Completely Full!

I am Not sure what happened during the manufacturing and/or transportation process, but apparently, I received a Bad Batch!

For Your Information: I am now providing You with some information that I retrieved from the outside of the bottle for your reference and further review. Thank you.

Native Hair Care
Eucalyptus & Mint
2 In 1 Scalp Refreshing Shampoo & Conditioner
16.5 FL OZ (487 mL)
(L) **********
Upc Code: * ***** ***** *
I would be most Interested In Receiving Full Product Replacement For My Major Inconvenience!

If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at:
Voice/Messages/Text: ###-###-####.

You may also email ME back at: [email protected] or [email protected].

I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

Thank you.

Sincerely yours,

Howard Paul Shore
Angry, Upset And P****d Off Procter & Gamble And/Or Nativecos Native Hair Care Customer

/HPS
Business Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Native.
We’re very sorry to hear about your experience with
your recent Native purchase. Since you also reached out to Native directly, we’ve
followed up via email and postal mail. The postal mail can take up to 3 weeks
to arrive, however the email should be in your inbox. Please, check spam folder
if you don’t see it.
Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.
Customer Answer
Date: 09/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Oral-B iO Series 9 toothbrush from Target a little less than a year ago, and it has repeatedly failed despite proper use and care. My brush is still under warranty. The primary issues are:

- The battery dies randomly even when it is fully charged.
- The display screen shuts off unexpectedly during use.
- The toothbrush often stops working when the battery indicator still shows 40–50% remaining.

These issues occur unpredictably and make the product unreliable for daily use. After researching online (including user reports on Reddit), I found that this appears to be a common and well-documented defect with the Oral-B iO9 model.

Given the persistent malfunction and known defects, I am requesting a replacement with an Oral-B iO10 toothbrush, as it does not appear to suffer from these issues. I would greatly appreciate your assistance in resolving this matter, as the ongoing failures have caused significant frustration and inconvenience.
Business Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Oral-B.
We’re very sorry to hear about the charging
issue you had with your io 9. However, we are more than happy to help. Please
look for an email from our Oral-B team with further details on how we can
assist.
Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.

Business Response
Date: 09/23/2025
Thank you for contacting the Better Business
Bureau (BBB) and Oral-B.
We’re very sorry to hear about the charging
issue you had with your io 9. However, we are more than happy to help. Please
look for an email from our Oral-B team with further details on how we can
assist.
Again, we are sorry for your experience, but we
appreciate the opportunity to address your concerns.

Customer Answer
Date: 09/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9

Regards,

****** ****

Customer Answer
Date: 09/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The team at P&G just emailed me asking to do what I have already done. I have already serviced this brush before but the issues still persist. They fixed the brush last time, it worked for a few months and now it is back to square one. This is not a solution and rather a stop-gap solution. For a product which I paid over $250+, this is completely unacceptable. A replacement needs to be provided or the iO series 10 needs to be provided since apparently that model has addresses a lot of the issues with iO9

Regards,

****** ****

Business Response
Date: 09/30/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.

Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

Business Response
Date: 09/30/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience, and would be happy to assist.

Upon further research, we were unable to find any previous records of you sending the toothbrush in for warranty replacement. Based on your receipt, you are still within our two-year warranty timeframe. We’ve sent you a return label to have your toothbrush sent in for replacement. Once we receive both brush and charger, we will evaluate them. If either the brush or charger is faulty, we'll replace the component with the same model. If there is no fault found, we will return them to you.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Initial Complaint
Date:09/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The always pads claims to be 100% leak free or ZERO LEAKS but in reality they leak.
It is false advertising.
Business Response
Date: 09/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Always. We’re sorry to hear about this experience.

While you did not mention which specific Always product you’ve used, we’d be happy to share information on both our Always and Always Discreet products.

For Always:

We understand that every woman’s period is unique, so we developed a wide range of products designed to fit different body types, period flows and preferences. If you find that you are experiencing leaks, or that you need to change your pad/underwear often, you should try a larger, more absorbent version for better protection.

Always offers a wide range of products designed to fit different body types, period flows and preferences. We include a Product Selector on most of our packs so you can see the graduation in pad/underwear size.

Here are a few general guidelines to help you decide which pad/underwear is best for you:
Slender is our smallest pad for those with a light to moderate flow
Regular version is our pad for those with a light to moderate flow but need a slightly longer pad than slender
Long version is our medium-sized pad for those who need more panty coverage and have a moderate flow
Heavy or Extra Heavy version is our best daytime protection for those who need more panty coverage and have a heavy flow
Extra Heavy Overnight/Always Zzz version - our best overnight protection specially designed with more coverage in the back of the pad/underwear to help protect you while you sleep
Our highest-performing pads for ultimate period protection is Always Infinity
We offer an entire line of products to help meet a range of needs, from those small little leaks up to heavier urine loss.

For Always Discreet:

For leaks in our Always Discreet pads, we recommend moving up one drop size. For example, if you use a 5-drop, try out a 6-drop pad, which provides higher absorbency. Our most absorbent pad is 7 drops and is easily found at online retailers. If 7 drops don’t provide sufficient protection we also offer Always Discreet Pants for more security and absorbency.

In order to assist with compensation, please let us know the exact product name, size, and count.

Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 09/24/2025
Problem:
This is a continuation of my complaint with procter and gamble regarding always pads. I have tried all their product including the biggest pad they have. The always ultra thin #4 and the always maxi extra heavy overnight #5. Both promising 100% leak free protection. These are false advertising. Even with frequent change they still leak thus they are not guaranteed 100% leak free.

Desired Resolution:
Contact by the business
Business Response
Date: 09/29/2025
Thank you for reaching out to the Better Business Bureau
(BBB) and Always. We’re sorry to hear about this experience.
We appreciate
your reply with additional details about your experience. What you’ve described
is not what we’d expect as we have very strict quality standards.
As mentioned, we offer a variety of products and sizes for the
different needs of our consumers. Since you’ve mentioned the versions you’ve
tried, I would recommend one of these versions of Always. Heavy or Extra Heavy
version is our best daytime protection for those who need more panty coverage
and have a heavy flow, Extra Heavy Overnight/Always Zzz
version - our best overnight protection specially designed with more coverage
in the back of the pad/underwear to help protect you while you sleep.
Our highest-performing pads for ultimate period protection is
Always Infinity. I hope you’ll give Infinity a try.
I’ve
made a report of your experience and am following up via postal mail. Please
look forward to my letter in 3 weeks or less.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.

Customer Answer
Date: 10/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The 100% leak free guarantee should not be advertised.
It is false advertising.

Regards,

**** ***** *********
Initial Complaint
Date:09/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought Secret deodorant 2/19/25. Received chemical burn to armpits. went to doctor to get medical care. Spent more money than I needed to on this product. Sent in a letter, 4/2/25 with all documentation attached. Played the P&G game, where they only would contact me via regular mail. would not call, email or anything. They would respond 6-8 weeks later indicating they needed more info. to which I would send. we did this 3-4 times. I encountered additional expenses to exceed $1000. I requested a reimbursement pf $5715.61. I was sent a $12 gift card to reimburse me for the deodorant. Finally received a letter 6/26/25 indicating they would reimburse me $105.59. Medical care and supplies alone for me cost $210.64!. I declined and requested $2500. received another letter 8/20/25 indicating they were closing their file. nothing was solved, how can it be closed!?
Business Response
Date: 09/18/2025
Thank
you for reaching out to the Better Business Bureau (BBB) and Secret.

We’re
sorry to hear about this experience. We also appreciate you taking the time to complete the questionnaire
and submitting the additional documentation to us. The information we received was
carefully reviewed by the Consumer Care Reimbursement Claims Team. Please know
we could only consider out-of-pocket medical expenses related to your report. As
you reported we offered, as a gesture of goodwill, the $105.59 for
out-of-pocket medical expenses that you provided documentation for. At this time,
we cannot offer anything additional for this case based on the documentation you
have provided.

Again, we are
sorry for your experience and appreciate the opportunity to address your
concerns.
Customer Answer
Date: 09/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(PLEASE TYPE YOUR REASONS HERE)

Once again. I have asked how you came up with $105? I paid more out of pocket than this for a third degree chemical burn from your company!

Regards,

**** ****

Business Response
Date: 09/24/2025
Tell us why heWe appreciate you getting back in touch with the Better Business Bureau (BBB) and Secret.
As mentioned, we only
consider out-of-pocket medical expenses related to your report. As you
reported, you were offered $105.59 for out-of-pocket medical expenses that you
provided documentation for. *Specifically, the $105.59 came from the
explanation of benefits, prescription receipts, and bandages purchased. Since
that offer was declined, our team closed the case.
While we cannot offer anything more than the $105.59
that you provided documentation for, I have requested we resend the letter that
was sent on June 27th, for you to review and choose to accept or
decline that $105.59 good will gesture. Once again, if you choose to decline, we
will close this case. Watch for that in the postal mail over the new few weeks.

Again, we are sorry for your experience and
appreciate the opportunity to address your concerns.re...
Initial Complaint
Date:09/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Braun silk expert pro 5 laser hair removal system, and I opened everything today to use it and it has the wrong type of plug-in. It isnot one for the United States. I called Braun about the problem and they were not willing to send me the appropriate plug. That is ridiculous for an item this expensive.
Business Response
Date: 09/16/2025
Thanks for reaching out to Braun and BBB.

We're sorry that your recent purchase of Braun Silk Expert Pro 5 Laser Hair Removal System came with a
non-US adapter. We see where you contacted us vis Chat on Friday Sept 12the at
10:10 am. At that time our advisor attempted to gather information about where the purchase
was made to help troubleshoot the issue with the plug. However, it seems you didn’t
recall where the purchase was made and were not able to provide proof of
purchase. Typically, to help we require a copy of the receipt. As if it was
purchased from a third-party seller, they would be responsible for any compensation.
The chat ended prior to the advisor fully explaining the policy and process.
Since we value your loyalty and want you to be able to experience the Braun
Silk Expert Pro for yourself, we have made a one-time exception and have requested
the US adapter be sent to you via postal mail. You can expect that to arrive
within 3 weeks.

We appreciate the opportunity to address your concerns.
Initial Complaint
Date:09/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted P&G earlier today regarding an issue with Tide Pods, 57 count, which stained one of my bath towels. I washed the towel a second time on hot and a little more if the color came out, but not all and it appears permanently stained. The more I got to thinking about it, the more I think it’s only fair that Tide replaces my towel set, or offers $25 for this issue since it ruined my towel. I have even attached a picture (and the best life that I could) showing the stain.
Business Response
Date: 09/12/2025
Thank you for contacting the Better Business Bureau (BBB) and Tide.

We are very sorry to hear about the experience you had with your Tide PODS. We appreciate you reaching out to us previously to let us know. Please look for an email from our Tide team with further details about how we can assist with the towel.

Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

Customer Answer
Date: 09/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:09/09/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Didn’t receive the product
Business Response
Date: 09/15/2025
Thank you for bringing your
experience to the attention of the Better Business Bureau and Oral B regarding your two
recent Oral B orders.

We
see you have also contacted us directly regarding two recent Oral B refill
orders #******* and #*******. Where although
you didn’t have a product complaint were granted an
MBG exception, as you requested. We’ve mailed out a postage paid label
for you to complete the MBG process, if that hasn’t arrived yet you should
receive it soon. Additionally, you were given a $5 refund for the discount
price of the order you wanted to return due to the price difference.

We
hope to receive your MBG submission soon.
Customer Answer
Date: 09/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

they told me they were saying envelope they never did. There was two orders. I don’t receive one of them.

Regards,

**** *******

Business Response
Date: 09/17/2025
Thank you for reaching out
to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this
experience.

Initially, we refunded $5,
changing the total of the order to $43. When you disputed the charge with your
bank, and they refunded a total of $49, and not $43, so you've been refunded
more than what you were charged.

Based on the tracking
information, your orders arrived on Tuesday, August 26 at 6:09 P.M and
Thursday, August 28 at 6:35 P.M. Orders ******* and *******, the ones that
showed as delivered, have been disputed, while order ******* was canceled. We
do not charge for orders until they ship, so since order ******* was canceled,
you were not charged. You may have seen a pending charge; however, this falls
off within a few business days. According to ******, it can take up to 21 days
for them to process the pending charge back to your original form of
payment.
While we did send out MBG mailing material, that can take up to 3 weeks to arrive, it is no longer necessary to receive the items back. As stated above your bank has reversed the charges per your request, which has resulted in you being refunded more than you were ever charged.

Again, we are sorry for
your experience and appreciate the opportunity to address your concerns.

Customer Answer
Date: 09/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Received your labels or your packages and you need just email me a label you’re saying ****** credit instantly so that’s another line

Regards,

**** *******

Business Response
Date: 09/18/2025
Thank
you for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re
sorry to hear about this experience.

As
mentioned, we initially refunded $5, changing the total of the order to $43.
When you disputed the charge with your bank, they refunded a total of $49, and
not $43, so you've been refunded more than what you were charged.

Regarding
the mailing material we promised to send for the MBG process, that was
requested on August 27. As we’ve communicated, it can take 3 weeks to arrive.
However, that request was prior to your bank reversing the charge
for $49, mentioned previously. The MBG process is no longer valid for this case
as there will be no additional refunds or billing adjustments.

Again,
we are sorry for your experience and appreciate the opportunity to address your
concerns.
Customer Answer
Date: 09/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Attached picture of the charge, put me through so much Back-and-forth it’s not worth it but you’re have a terrible business practice. There’s hundreds of complaints against you and I see why it’s not all the customers fault. You’re just too big Company to know what your left hand is doing the same time as your right hand.

Regards,

**** *******

Business Response
Date: 09/18/2025
Thank you for
reaching back out to the Better Business Bureau (BBB) and Oral-B.

While we appreciate you providing an image of a charge to
your account, we were also notified of a reversal that followed. According to
******, it can take up to 21 days for them to process the pending charge back
to your original form of payment.

As mentioned, we
initially refunded $5, changing the total of the order to $43. When you
disputed the charge with your bank, they refunded a total of $49, and not $43,
so you've been refunded more than you were charged and there will be no
additional refunds or billing adjustments for this report.

Again, we are
sorry for your experience and appreciate the opportunity to address your
concerns.
Customer Answer
Date: 09/18/2025
Better Business Bureau:

have lied to me

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *******
Initial Complaint
Date:08/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I USED TO use tide but lately it’s staining my clothes. O had bought a pair of ******** ****** sweat pants and a sweat shirt, washed them ask tag said. ******** **** is not cheap. I paid almost $89 for them both just to have your detergent stain my clothing. I’m very disappointed because I have never had issues with tide before. Please look at pants and shirt. They are not even wearable. $80 is a lot of money to just throw away. I have more photos if need be. They never even asked my address
Business Response
Date: 09/04/2025
Thank you for contacting the Better Business
Bureau (BBB) and Tide.

We are very sorry to hear about your experience.
After looking into this further, it appears that our Damage Claim Team is in
the process of working with you via email.

Again, were very sorry for your experience and
appreciate the opportunity to address your concerns.
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

They sent me a $11 gift card which is an insult when I spent $89 for the outfit. Therefore, I will need to continue with the complaint

Regards,

**** *******

Business Response
Date: 09/10/2025
Thank you for contacting the Better Business Bureau (BBB) and Tide.

We are very sorry to hear about your recent experience. After looking into this further, it appears that our Damage Claim Team is in the process of working with you via email as you requested that versus a digital return. The Pre Paid Card for $11 was sent, as promised to cover the cost of the product not for the Damage Claim we haven't received back yet.

Again, were very sorry for your experience and appreciate the opportunity to address your concerns once we receive the items requested for the Damage Claim.

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