Business Profile

Detergent

The Procter & Gamble Company

Headquarters

Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

382 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased oral b glide floss picks and the floss is breaking off in between my teeth. Can barely get all my teeth flooded with one pick
Business Response
Date: 06/11/2025
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.

We are very sorry to hear about your experience with our Oral-B floss. Please know that, quality and safety are always our top priorities. We would like to learn more about your experience. Please call us toll-free between the hours of 9 AM and 6 PM Eastern at ###-###-####.

Again, we are sorry about your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Oral B has not addressed the issue nor have they contacted me

Regards,

****** **** ****

Business Response
Date: 06/25/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.

Again, we are very sorry to hear about your experience. Please know that, Our floss products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team.

Also, we will be issuing a prepaid card in the amount of $7 to compensate for the affected product. We ask that you allow up to 3 weeks for delivery.

We appreciate you reaching back out and giving us the opportunity to address your concerns.
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Look how many minutes I have been on the phone with this ugly company. I'm having a problem with the spruce weed killer they promised me a refund because it didn't work I spent $68 on the spruce to get away from the ******* and I called the toll free number and I've been on here like an idiot for 20 minutes with one woman answering and not knowing what to do with me. If this is how Proctor and Campbell runs their show they can keep their product. It's refundable it's refundable now I want the refund please
Business Response
Date: 06/11/2025
Thank you for reaching out regarding Zevo and we're sorry for your disappointment. In reviewing the attachment, it appears you tried to call the Professional Team, who do not handle Zevo consumer purchases, the actual number for Zevo Consumer Relations is ###-###-####. You are also welcome to chat with us during business hours or after business hours to send an email using by visiting www.zevoinsect.com. Please be sure to have the product and your receipt for purchase available so we can assist.
We look forward to hearing from you.
Customer Answer
Date: 07/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I have already sent the better business view a picture of the product with the UPC better business bureau has everything period and why do you need this again period and how do I get it to again question mark I repeat you have all this now please send me the conversation spoken about on the phone before things went bad. Thank you

(PLEASE TYPE YOUR REASONS HERE)

Regards,

******* *****

Business Response
Date: 07/24/2025
Please know, in your recent response you stated “I have
already sent the better business view a picture of the product with the UPC. “In
the BBB case the only two photos are of a desktop on a computer and of a phone
with another group within P&G, the photo numbers are below. As of this
time, no photo of the product with our case number has been shared with us by
the BBB. Again, please provide a photo of the product with case
number ******** handwritten on the packaging or on a piece of paper in the
same photo to the BBB or you can send it to us via your P&G case ********.

************************************
************************************
We look forward to hearing from you.
Initial Complaint
Date:06/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On their site, they have a promotion that if you spend $50 or more on eligible items you will qualify for a $15 prepaid visa gift card. I made a purchase at *** and my total of the qualified items was . The company is arguing that becuase I used extra care bucks which are a form of payment at *** bringing my total to 43$ that I do not qualify. However, no where in there terms and agreements to the rebate offer at the time of purchase does this imply that I cannot use a store credit/gift card or store money to pay for an item. The terms state that so long as the total is $50 or more after coupons. My total is. I have been emailing them over a week and they are refusing to address my concern. They have bounced me to 6 different people, none of whom are answering my question nor escalating to a supervisor. Then they direct me to the terms which is a broken link. They are committing shady practices and know there is nothing barring a customer for paying for an item in the terms. Nothing in the terms states you cannot pay with walgreens cash or extracare bucks. They need to be held accountable and I want the $15 for the items that was approved and they are refusing to escalate and cannot provide proof that extra care bucks cannot be used for purchase AT THE TIME OF THE SUBMISSION. I have received emails from 6 different agents, all of whom are not listening, do not even disclose a last initial so for all I know it could be a bot or someone who doesn't work for P&G as well as no disclosure of their title. It is pathetic and disturbing they way they have been handling this for the last week and it needs to be addressed.
Business Response
Date: 06/17/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
P&G. We’re sorry to hear about your experience. While we do not handle
rebates through us at consumer relations, we’d like to assist.

Our promotion terms and conditions state “rebate excludes
trial/travel size. Rebate applies to the price paid after any coupon or
discount has been applied.”, which the *** extra care bucks are a discount. To
that end, please keep an eye out for an email from us directly regarding this
rebate.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid over $200 for a toothbrush that stopped charging. I bought a couple new chargers to see if that was the issue and it's not. I go to the oral b website to submit a claim to have it fixed and when I indicate that their troubleshooting methods did not work, it just spins around and around each time. I had my husband and sister both try on their phones and got the same things. After buying chargers and trying to get it resolved to be fixed multiple times, 3 months later and i still can't use my toothbrush. I am very upset as I can't afford another $240+ toothbrush. I need to be able to get through the process but it seems there is an issue with the website.
Business Response
Date: 06/11/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
Oral-B. We’re sorry to hear about your experience with trying to contact us, as
well as with your toothbrush. We’d be happy to assist you.

Our products go through many quality checks and we try our very
best to make sure they reach you in perfect condition. We're very sorry that
wasn't the case with your recent purchase. The information you've provided is
quite helpful and we'll make sure it's shared with our Quality Assurance Team.
Thank you for taking the time to let us know. We’ve also shared your feedback
regarding our website with our technical team.

We offer a two year warranty from the date of purchase, so long as
you have a copy of your receipt/invoice. In order to assist, we’d like to
gather some additional information. To that end, please keep an eye out for an
email from us directly regarding information about your toothbrush.

Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Gary C***** – the CEO,

This is to apprise you that I am escalating this matter to the Government of ***** – consumer affairs ministry for remedy.

I will also rope in the USA regulators as well.

I would urge you to please instruct the team to get the “life hazardous” garbage picked up and deliver the original order being placed. I am not interested in getting the refund as it was not my intention at all.

Keeping all the mental, emotional, and financial agony “for weeks in view” the order should be coupled with the following as compensation to resolve this matter amicably:-

Gillette Fusion Proglide - Flexball Manual Shaving Razor 1 pc with Gillette Fusion Proglide Blades for men - 8 count
Link ****************

The attached pictures speak volumes, however, the ****** team is eyeing profiting and putting the onus on the first-time online consumer.

Mr. CEO,

I opened the box, and found the damaged, spilled product, when I tried to touch those, the skin started irritating, therefore, keeping the health hazardous I never got a chance to check it thoroughly.
I am not responsible for the “garbage” you have delivered to me, and I am also escalating this matter to the Government of ***** in the next hour asking for an investigation.
Please arrange a reverse pick-up, get it checked as per your SOP, and issue a refund.

Today, when I reviewed the pictures of the order being delivered, I was shocked as I could not expect this experience from the brand of your stature, that is too on my very first order.

The entire box is badly stinking and seems smartly repacked as indicated with brown tapping, the gel has completely leaked and damaged the rest of the other products – 100% damage.

Senior Citizen; (4th generation using P&G)
**** *****
*** **********
Business Response
Date: 06/11/2025
Thank you for reaching out and we're sorry to hear of the issue you've had in ***** with Gillette. We are sorry we're unable to assist from North America but have directed your message to the team in *****.
We wish you the best.
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The ****** team has offered no assistance at all.

Regards,

**** *****

Customer Answer
Date: 06/19/2025
Subject: Fwd: Order #****** – email update and order status.

Jon R. M****** – the CEO,

First, your ****** arm has sent the skin hazardous products, refer to the pictures – the skin of the family got impacted with irritation and reddishness whosoever touched the products and spilled foam.

After assessing your grave error on your part, your team has offered me send the original order, plus the compensation – I have been offered two different compensation options, however, despite written confirmation, you are now denying to honor any – which is not unexpected.

However, being a 187-year-old brand, having existence across the globe, you would honor what you offered to put “months old” matter to rest.

Is it doable?

Senior Citizen in grave stress due to P&G's unethical act;

**** *****

*** **********
Customer Answer
Date: 06/20/2025
Jon R. M****** – the CEO,

Your direct intervention is sought. The ****** arm acting on an ego.

Since you have given written confirmation, please fulfill this to keep the ethics high.

I am giving the ****** team consent to process the order based on your email communication dated Thu, Jun 12, 2025, at 6:46 PM via ****** ****************

Senior Citizen in grave stress due to P&G's unethical act and constant stress;

**** *****

I am giving you my consent to reorder the damaged units and send the compensation being offered to resolve this matter at the earliest possible.

I understand while offering the compensation in writing, you must have a deliberate consideration and those emails were not sent by a hacker – correct?

Since you have given written confirmation, please fulfill this to keep the ethics high.

Senior Citizen in grave stress due to P&G's unethical act and constant stress;

**** *****

Jon R. M****** – the CEO,

I am giving you my consent to reorder the damaged units and send the compensation being offered to resolve this matter at the earliest possible.

I understand while offering the compensation in writing, you must have a deliberate consideration and those emails were not sent by a hacker – correct?

Since you have given written confirmation, please fulfill this to keep the ethics high.

Senior Citizen in grave stress due to P&G's unethical act and constant stress;

Business Response
Date: 06/24/2025
We appreciate your patience; we have reached out to the team handling your case from ***** as we do not have access to their records.
Kind regards.
Customer Answer
Date: 06/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

On Thu, Jun 12,
2025 at 6:46?PM ****** **************** wrote:
Dear ****,

Greetings from PG shop!

With reference to your concern and as per our telephonic conversation, You have
confirmed that 'Miss. Lavisha' from Gillette team is providing you the
previously ordered damaged products and the compensation product which is 'Gillette Fusion Proglide - Flexball
Manual Shaving Razor 1 pc with Gillette Fusion Proglide Blades for men - 8
count'. Kindly provide an confirmation.

Looking forward to your support and co-operation.

For any further assistance, please contact us at ********** or write to us
at **************
Best Regards,
Customer Service Team
BGDPL- Authorised Distributor of P&G.
Phone - **********
Email - **************

THEY OFFERED THE ABOVE SOLUTION IN WRITING BUT THEN STEPPED BACK
About the complaint# ID ********, please refer to the trailing, and you would be amazed to see that P&G first made a promise to send the replacement along with the compensation in writing, and after that, they stepped back and stopped responding to any of the email correspondences.

They are giving a step-motherly treatment. Such unethical treatment must be viewed through the scrutiny lens. I have already responded to the separate email sent by BBB, and also attached supporting evidence.

The trailing email speaks volumes about their ills and unprofessionalism, which shall not go unchallenged.

Senior Citizen in grave stress due to P&G's unethical act and constant stress;

Regards,

**** *****

Business Response
Date: 06/30/2025
Although we
cannot assist consumer’s outside of the US or Canada directly, we did reach out
to the team you’ve been working with for background. It is understood that you
reported a damage Gillette foam product, in which a photo was not initially
submitted showing the damage. At a later time, you provided a photo and
although the team was not able to understand the issue from the photo, they did
refund via the ****** **** to resolve the matter.

We
understand you expected compensation of three times the value, citing mental
distress and compensation however that is not within our process. We are sorry you
do not agree with our policies and in the future, prior to purchasing a product
from a company, we encourage you to ask about return/compensation policies. If
the policy does not meet your expectations, then we would suggest buying elsewhere.

Kind regards.
Customer Answer
Date: 07/04/2025
Better Business Bureau:

I have reviewed the response made by the
business in reference to complaint ID ********, and have determined that this
does not resolve my complaint. For your reference, reasons for rejection
are included below.

PFA, THEY HAVE COMMITTED IN WRITING TO COMPENSATE
FOR THE MENTAL, EMOTIONAL, AND FINANCIAL AGONY, "dated Thu, Jun 12, 2025,
at 6:46?PM via ****** <**************>"

ALSO, IF YOU REFER TO THE ATTACHMENT, YOU CAN SEE
THAT I HAVE TIMELY MENTIONED ABOUT THE TRAVEL, AND SHARED THE PICTURES AS SOON
AS I RETURNED HOME.

I WAITED FOR WEEKS FOR THEM TO ARRANGE THE REVERSE
PICK-UP; HOWEVER, THEY KEPT ASKING ME TO SEND THE UNDAMAGED PRODUCT BACK TO
THEM, WHEREIN I REPORTED DAMAGED.

THE ONLY OPTION WAS TO PURCHASE A FRESH PRODUCT
FROM OUTSIDE AND SEND IT BACK, WHICH WAS IMPOSSIBLE FOR ME. IN OTHER WORDS,
THEY ARE SENDING DAMAGED PRODUCTS, AND FORCING US TO SEND THE NEW ONE AFTER
PURCHASING FROM OUTSIDE THE LOCAL MARKET.

THEY ARE ALSO MISLEADING BBB THAT I HAVE SHARED SHADDY
PICTURES. THE ATTACHED SPEAKS VOLUMES ABOUT HOW DELIGENTLY I REMAINED IN TOUCH
WITH THE LOCAL TEAM.

ARGUBLY, IF THEY HAVE GIVEN A WRITTEN COMMITMENT ON THE COMPENSATION IN
WRITING, REFER TO THE ATTACHMENT, HOW CAN SUCH AN OLD, ESTABLISHED ORGANISATION
STEP BACK TO SAVE A FEW CENTS OVER GENERATIONS OF BUSINESS.

PLEASE PUBLISH THIS CASE WHEREVER POSSIBLE, AS I AM
GIVING YOU MY CONSENT IN WRITING THROUGH THIS EMAIL NOTE.

Regards,

**** *****
Business Response
Date: 07/14/2025
We're sorry for your continued disappointment. Please know, our team in your country requested you send the product you stated was damaged back, not a new product. If you're unable to complete the action required, we are sorry, but we are unable to assist. We would recommend going forward, prior to purchasing a product you understand the return policy and if you're not aligned, we respect it would be your decision not to purchase the product.
We wish you the best.
Customer Answer
Date: 07/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

THEY HAVE PROMISED TO SEND THE COMPENSATION IN WRITING AND ON MULTIPLE OCCASIONS,
WHOSE ATTACHMENT IS SENT TO THE BBB AND THEM, SADLY THEY ARE SIDE STEPPING THE
SAME AND REFRAINING TO TOUCH THIS POINT, DUE TO WHICH THE COMPLAINT IS NOT
LEADING ANYWHERE.

PLEASE ASK THEM TO FULFIL THE PROMISE THEY MADE ON
THE COMPENSATION, AND THERE IS NO NEED FOR THEM TO MENTION IT TIME AND AGAIN TO
GO ELSEWHERE, AFTER THIS EXPERIENCE, ME OR ANY OF MY FAMILY MEMBERS WOULD NEVER
TURN TO IRRESPONSIBLE, UNETHICAL GILLETTE EVER.

Regards,

**** *****
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Procter & Gamble’s main headquarters today (6/5/25) to try to speak with an employee who is the liaison between the company and the transfer agent (******** ***** ******* ***) which handles P&G stock purchases and sales, dividend payments, etc.

Two different people who both said they work in the lobby of the headquarters couldn’t/wouldn’t help at all, nor would they transfer me to a department that may have been able to help. There must be someone out of the 4,000 employees in that building that interacts with ******** *****, and the millions of P&G stocks ******** is responsible for.

I have been trying to get a replacement check for dividends paid by P&G back in February 2025 and ******** has been dragging their feet for over 90 days. I should not have to wait this long, and I want my $940.92 in dividends sent as soon as possible!

I want someone at P&G to know how awful ******** is. I have also filed a complaint with the *** today, and will file with the Attorney General’s office.

I have supporting documents to prove interactions with ********. They are not uploaded on my phone, but if need be, I will send what I have if you want them.
Customer Answer
Date: 06/10/2025
I just wanted to let you know that the above complaint has been resolved, and I received my replacement dividend check. I appreciate the time you may have spent reaching out to Procter & Gamble for me.

Thank you!
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3 pack of Mach 3 razors. Had to shave today and didn't even get half way through and the razor broke in half making it unusable.
Business Response
Date: 06/11/2025
Thank you for reaching out to report your experience. Please know, we have reviewed our records and see where you contacted us directly at Gillette in April and refund was sent.
Kind regards.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Actually, I have not contacted you at all this year regarding an issue with the razors. Matter of fact, this is my first time contacting you this year about this. I had issues last year with an order and that is probably what you are seeing in your records. I do no accept your response. As a result, I will stop purchasing your brand of razors and go give my business to someone else. While, I like these razors been using them for years, I realized its 20205 and they are overpriced and outdated and not as good as other brands. Thank you for your response.Just so you know I spend $100 a year on these razors plus the shave gel maybe another $50.

Regards,

**** ****

Business Response
Date: 06/12/2025
We're sorry we've disappointed you, if you would like to provide a photo of the recent issue and the receipt if available, we would be happy to review. Please just send photos via the Better Business Bureau.
We look forward to hearing from you.
Customer Answer
Date: 06/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I sent the picture in the original BBB complaint. Here is the receipt and another picture of the razor.

Regards,

**** ****

Business Response
Date: 06/17/2025
Thank you for replying, we have now received the photos of the product, package, and receipt for the Gillette purchase which is very helpful. We are sending a debit card for $7 to help replace the whole pack as opposed to just the one handle. Please look for it to arrive in about 3 weeks. We expect you know the following information but just in case, we wanted to share some details about the lubrastrip to protect it from damage.
.

For best results, try the following tips:
Store your razor in its organizer to make sure air can circulate around the lubrastrip/cartridge after use.
If you don't have an organizer, please store the razor face up. DO NOT store it face-down on the shower ledge or with the lubrastrip in direct contact with any surface.
Be sure to keep your razor/replacement cartridges away from direct contact with water when not in use.
Rinse blades lightly after use. Extensive rinsing will wear your lubrastrip down faster.
Gently shake off excess moisture after rinsing the blades.
To remove a razor or lubrastrip that is stuck to a surface:
Apply water to the surface; ensure water remains on the area where the lubrication is left on the surface. (Aim the water below the blades, around the surface where it is stuck.)
Let the water sit for 2 minutes.
Wipe the water and lubrication off the surface with a paper towel.
Alternate option:
Wet a paper towel with water until it is fully damp.
Put the paper towel on the razor head so it covers the cartridge area.
Let it sit for 5 minutes.
Wipe the water and lubrication off the surface with a paper towel.
Customer Answer
Date: 07/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Problem:
This is in relation to compliant #********. Gillette did not comply with this. They didn't not send me my razor replacement for selling defective product. I want this resolved. I want the liars who did not send me my coupon fied as well. Do your job Gillette, you greedy monopoly company.

Desired Resolution:
Replacement

Regards,

**** ****

Business Response
Date: 07/11/2025
Thank you for your reply and we're sorry you haven't received the debit card requested for processing on June 17th. Please know these mailing take about 3 weeks to arrive but can take up to 4 weeks. You can call the bank directly to confirm the mailing address at ##3-###-#### today to confirm the mailing date or we're happy to reach out to the bank directly and get back to you within a few days. Please let us know your preference.
Kind regards.

Customer Answer
Date: 07/12/2025
Better Business Bureau:
I did receive it and I even emailed your company saying you did but you ignored my email and never followed up with me

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam,

Two years ago in December 2022 my mother-in-law gave me a Braun 9567cc Pro+ electric shaver as a Christmas gift, but the battery does not hold a charge after two years, I am in the U.S. Army a reliable electric shaving machine is very important to me in my daily routine. I spoke to Braun customer service and they said they couldn't help me because it was out of warranty, I asked them to at least give me a 50% discount for a new one but they said they did not have the authority to give a discount. Braun is a German engineering that I trust very much and I have used my previous Braun shavers for many years since my youth. I request Braun to help me resolve my issue please.
Business Response
Date: 06/11/2025
Thank you for reaching out and we're sorry to hear
that your Braun unit is no longer working and that you are disappointed with
our policies. We do have a 2-year serviced warranty for our devices which
is based on the date of the receipt. We’re sorry we do not have a discount available
as requested as it is important that we treat all consumers fairly and within
our policies. While it is unlikely we could assist further, if we had more
information about your device we can look into it. If you could provide the receipt from the original
purchase and/or the production code for the unit which is located on the back
of the shaver, below the long hair trimmer. Please provide a photo of to the BBB
report and once we received that, we’ll be in touch.
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a receipt for a $15 **** gift card rebate , the gift card came in the mail but what they sent was not a **** gift card like I selected. Instead they sent a gift card for a grocery store that is located in the east coast and I live in the west coast. I reached out but will not replace the gift cards or do anything about it even though it was their mistake. I have sent a follow up email and no one has responded anymore.
Business Response
Date: 06/11/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
Procter & Gamble. We’re sorry to hear about your experience, and would be
happy to assist.

In order to assist you further, we will require some additional
information. Please keep an eye out for an email from us directly regarding
this rebate.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of 2025, I decided to try the Charmin with the ragged edge on the tear off portion. A real disaster with the tear off portion with the ragged edge did not tear off correctly. The next roll had tissue coming out of the top portion of the roll. Clearly a defective package. The cost was $15.00.

When I called P&G, they said they would send me a container to send back the defective package. They never did.

They informed me I had to pay to send the item(s) back.

I am 84 years old and P&G has been around a long time and it is unbelievable to me that they don't stand behind their products.
Business Response
Date: 06/02/2025
Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment with both Charmin and our reply. Please know, as a gesture of goodwill, we will process the coupons but going forward, if you were to have an additional issue, we would need the product returned. If you have an issue in the future and have to return a product, you are welcome to include the cost of shipping with the return and we'll reimburse for the cost of shipping.
Please look for the mailing in about three weeks.
Kind regards.
Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am perfectly willing to return the defective roll IF and WHEN the company sends a postpaid envelope to do so. I should not be responsible for returning a defective item and not receive a postpaid envelope to do so.

As for coupons, I have not received any coupons as stated by the business in their response. Nor have I had any response to this complaint from them.

Regards,

******* *****

Business Response
Date: 06/11/2025
Thank you for reaching out and we're sorry for your disappointment with Charmin. As a onetime gesture of goodwill we did make an exception and allow the coupon to be mailed, please be sure to retain the product if you were to have a future issue. While we are not able to provide return mailing material, we will reimburse for the cost of shipping.
Kind regards.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

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